Daily cleaning, installation of cabin HEPA filters on flights from Cape Cod and the Islands to Pennsylvania
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Scores according to KAYAK customer reviews
"I like nothing about this flight it was delayed we landed over two hours past our arrival flight and then had to wait an hour on a hot plane because no gates were available all passengers should receive a voucher for the horrible experience."
Pros: "Crew was great and plane was cleanly."
Cons: "Plane was delayed"
Cons: "Delayed 4 hours"
Pros: "The flight was fine."
Cons: "Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions."
Cons: "It was a little bumpy. Probably nothing to be done about that."
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Cons: "Leaving on time. Wi-Fi working"
Cons: "Tvs didn’t work on the 2nd flight I had to take because of the delay in Rochester- insult to injury..."
Cons: "Monitor people with more than one piece,using up the over head space"
Cons: "The flight left an hour late."
Pros: "Crew was very friendly pilots very skilled!!! Seats comfortable. Love the entertainment!!!"
Cons: "Communication re. Flight delay"
Cons: "Lack of overhead bin space, had to check my carry on and it got a little dinged up."
Pros: "Nothing really that wows me ."
Cons: "Would have been better if it was on time. Delays are expected though being on the air a lot of times."
Pros: "Free Wi fi availability Free drinks and snacks (full size) Snack choices Free Carry on and personal item affordable pricing Direct flights available On time departing and arrival"
Cons: "Boarding D for Row 14. Was concerned I wouldn’t have a place for carry on and be forced to check. Upgrade pricing for seating too high"
Cons: "It was delayed over an hour."
Pros: "Everything including the seating, in flight service and entertainment."
Pros: "Love Jet Blue! Very efficient. Very professional. Roomy plane. Love the TV! Wish i flew with them more often."
Pros: "Loved the foot space and TV availability. Great food selection. Pleasant staff!"
Cons: "They worked slowly and caused me to miss my connecting flight. They didn’t try to help us make the connection. Awful."
Pros: "We arrived early in Philly"
Cons: "The boarding was late"
Cons: "Leaving 1 hour late"
Cons: "3 hour delay...again!"
Pros: "This is a wonderful flight which serves a short leg of service. Absolutely indespensable."
Cons: "Nothing was wrong at all!"
Pros: "Boarded quickly. Landed 20 minutes early!"
Pros: "Loved the size of the plane, the ease of the flight, the convenience of Nantucket airport."
Cons: "I didn’t like the fact I had to check my tiny bag, which means I have to retrieve it for the carousel. Aircraft needs better overhead storage. My bag weighed only 25 pounds."
Pros: "delay, delay,..... never got the on time"
Pros: "I enjoyed the beverage options and my neighbors"
Cons: "No complaints"
Pros: "Clean airplane and great flight attendants!!! Love the fact that it has extra room for legs which makes flying so much easier. Price per checked in bag is very reasonable and allow people to check in bags rather then carrying extra large bags on the plain as pretend carry on."
Cons: "Nice flight"
Cons: "Wheels down in philadelphia on time, but then very, very long taxi to gate. At gate, no agent to meet us for 15 or 20 minutes. Very frustrating. Half hour late despite on-time wheels on ground."
Pros: "Donna was truly phenomenal The captain was friendly and informative"
Pros: "The seats were very comfortable. The snacks and drinks were free and had a good variety to choose from. Watching Direct tv was an added bonus. The attendants were all very nice and efficient."
Cons: "It would have been quicker and easier to board from the back of the plane forward. No one would have to wait while people stowed their bags and the people seated would not have to suffer through being hit with bags as people struggled to get through with their luggage."
Pros: "professional and friendliness ocean the crew"
Pros: "Jetblue is very reliable, very friendly and professional crew, and the make the flight very smooth."
Cons: "Food choices are limited, but I understand it is a short flight."
Pros: "The tvs, snacks, seat space"
Cons: "Loved everything"
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Pros: "Comfy, cheap upgrades, ammenable crew"
Cons: "Late! I know there's no control over the weather but I don't have to be happy about it."
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Pros: "Flights were on time, people were friendly, snacks and drinks were FREE, TVs at every seat, comfortable seating!! What’s not to like?"
Pros: "excellent service"
Pros: "Loved the comfortable seats and the entertainment options even though we had such a short flight. Boarding process was fast and efficient. Loved having Cheese Its as the snack!"
Cons: "Our return flight from Nantucket to JFK was delayed numerous times which made for a long day getting back to Baltimore. Totally understand that it was due to fog and have to say I received many texts shifting the time forward and backward."
Pros: "Everything was on time"
Cons: "They did have entertainment screens which was a plus. During both flights they did not work properly which was frustrating."
Cons: "My flight was delayed by more than 2hrs. We were told that it was because of the weather in Boston. However, other airlines were not delayed this much. Also, it was initially very cold on the plane, but the flight corrected that later by turning on the heat."
Pros: "THe ground crew was able to get me on an earlier flight home."
Cons: "It was late about 30 minutes. But the overall was good."
Pros: "All good"
"Staff was great , plane interior was poor. The seat pocket in front of my seat was unusable and the seat pocket in front of my husbands seat had a bar sticking out of it and was ripped. Overall the entire cabin looked worn and dirty."
"Very clean flight. The attendants were very helpful and patient!"
Pros: "Easy boarding process and the flight was almost 30 minutes early"
Cons: "the wifi kept kicking me off while I was watching their in flight entertainment"
Cons: "Kept getting delayed"
Pros: "The crew was great However my neighboring seat mate tray was stuck. They compensated both of us however those should be check in first class."
Pros: "Crew was terrific. The seats were so comfortable. There was great aisle space to where I wasn’t getting bumped by passerby passengers."
Cons: "WiFi was down but we were on time. I’d prefer no WiFi over a delay for it to be fixed so nothing really much."
Pros: "Attendants were wonderful!"
Cons: "Baggage claim time - but that's a Philly issue."
Cons: "Overall good thanks"
Cons: "Delayed on tarmac 20mins in Chicago, then delayed getting to the get in Philly, bags took 40 mins to get to carousel"
Cons: "Luggage took 30 minutes to get to pickup and it was covered in vinegar. The snacks on the ride really stink. A little bag of pretzels. Boarding and I boarding took forever"
Pros: "Had an entire row to myself. So I stretched out to sleep all the way on the red eye."
Pros: "not much"
Cons: "too many crying babies"
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
Cons: "Tight seats, seat belt uncomfortable"
Cons: "Delayed departure and several gate changes"
Pros: "I was able to make my flight."
Cons: "Crew were not friendly or helpful while boarding."
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "The fact that we got there safely."
Cons: "Took them 90 minutes to fix a seat belt because they kept bringing the wrong part. They got it right the third try. The cabin crew sat in the back and chatted for an hour while we sat at gate. Not even a glass of water offered. Then we were diverted to Pittsburg because of weather and sat for an hour. Again no water offered. So on 5 plus hour flight crew went around once. The final straw was they blamed weather for the delay when in fact it was not being able to find the correct seat belt in due time."
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."
Cons: "Flight never happened. American Airlines saved the day. It seems to me, the issues with United are deeper than we ever thought. I was highly disappointed with their inability to rectify the situation."
Cons: "Lost bags and unable to have bags delivered as instructed. Unprofessional driver and still no resolution for receiving lost item."
Pros: "Staff was very kind and genuine"
Cons: "the plane was absolutely freezing cold!"
Cons: "4 hour delay, no power in basic economy only power if you upgraded to economy comfort."
Cons: "Paying for baggage"
Pros: "The tailwind made it so that my 6 foot 2 inch 235 pound frame didn't have to sit in the middle seat as long."
Cons: "I paid for the insurance just in case I needed to change my flight. Well I did need to change my flight to get a few more things done before returning home. The answer I recieved when I called was that I had to pay 600 dollars for the change and then file a claim for possible reimbursement. The whole round trip flight only cost $250."
Pros: "Friendly crew. Safe flight, that's what matters."
Cons: "Plane could have been cleaner. Long hair extension on empty seat beside me. How did they miss that???"
Pros: "Flihht was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Pros: "very smooth and fast"
Cons: "some of the united employees were rude"
Pros: "I did like that we boarded quickly and efficiently. The attendants were very respectful and kept very quiet throughout their food and beverage service so others could sleep which was quite professional."
Cons: "I didn't like that the only guy on the flight that kept his light on the entire trip had to sit next to me. I was able to sleep regardless, and I understand that it is out of the control of the crew or myself or anyone but that guy... but that was less than desirable. Other than that, great flight."
Cons: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Pros: "Everything went smoothly and as planned"
Pros: "In flight entertainment worked. Staff was friendly."
Cons: "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"
Pros: "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
Cons: "There was a sick passenger on board. The crew spent 40 minutes trying to convince him to get off the plane. He refused and after 40 minutes, they left him on and we finally left the gate."
Pros: "We were lucky there was an empty seat on our row of three, which made it a little more comfortable."
Cons: "Some of the crew was not helpful, cramped, no food. Next time will book 1st class for a 3 hr flight. We were delayed 1 1/2 hrs due to weather in Philly, nobody's fault just inconvenient."
Cons: "United was boarding at least TWO flights out of the same gate, at the SAME time. My luggage was delayed and the United agents in philly told me it would be in at 7 pm... It was in at 7 pm two days later. They sent it to Knoxville for some reason? Will not fly United again."
Cons: "No hot food"
Pros: "Professional airline. Comfortable seating. On time. Most impressive airline I've flown with in a very long time."
Cons: "The Flight was late taking off with no explanation. We were on the plane for an hour prior to takeoff with no AC. The cabin was extremely uncomfortable."
Pros: "flight attendants were pleasant. plane was clean"
Cons: "I was stuck with commercials for direct tv, two feet from my face the whole trip. I would push the button to turn tv off but it would come back on less than five minutes latter. I had my head phones in listening to personal device but was still distracting. speaker for announcements were extremely loud. the poor lady next to me would jump and then plug her ears. question, if you are allowed one carry on and one personal bag, why do you only have space for a third of the passengers to stow said bags?"
Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."
Pros: "Boarding was nice, and fast, but inly because I'm handicapped. Crew was pleasant."
Cons: "I didn't like having to pay $4/2hrs for internet/movies for a 3 hour flight....$8 to watch a movie on a 8" screen?? Come on! If you have it available, why isn't it free or included in $600 ticket price? I'm 6'0" tall and weigh 218lbs and I felt like a sardine in a can. Seats are WAY cramped! They probably are comfortable for a 7 year old girl...."
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Pros: "Everything was ahead of schedule."
Cons: "Had to pay for Internet to watch airline movies on my device. Not enough leg room."
Cons: "Tight aisle"
Airlines flying from Cape Cod and the Islands to Pennsylvania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cape Cod and the Islands to Pennsylvania
Masks required on board, masks provided on flights from Cape Cod and the Islands to Pennsylvania
Social distancing seating
Middle seats unavailable to book on flights from Cape Cod and the Islands to Pennsylvania
Testing for antibodies, testing for symptoms for flights from Cape Cod and the Islands to Pennsylvania
Waiving of change fees. Search flexible flights from Cape Cod and the Islands to Pennsylvania