Daily cleaning, installation of cabin HEPA filters on flights from Caribbean to Madison
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Scores according to KAYAK customer reviews
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "Very professional."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Flight was fina s far as air travel goes today. If they are forcing taller people to pay extra for comfort they have succeeded as in the future I will have to look into "comfort plus. I am not large, 6'1" 180# and my knees were tight to the seat in front with my back tight into the seat. Not a great way to spend 4 hours!!!"
Cons: "Extra personal space and food that isn't served frozen would be nice!"
Pros: "Crews are very friendly"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Cons: "Wider seats, more leg room"
Pros: "The inflight entertainment options were great!"
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "seats and entertainment was great"
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Pros: "Smooth flight. Everything was great."
Pros: "New plane with great entertainment arrived 30 mins early"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Cons: "Really rough landing"
Cons: "Cabin was too hot!!!!"
Pros: "no drink was provided"
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "good job over all"
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Pros: "There was a lot of food for this international flight. The seats were fine, just an overbooked plane."
Cons: "No complaints."
Pros: "Plane flew perfectly peacefully!"
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "We didn’t order food"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Cons: "No entertainment"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "Fast boarding, crew, entertainment."
Cons: "Not enough lavatories, space is crazy small and the time should be changes. Arriving at 8am after spending half day awake is crazy. Unless you sleep the entire flight wI think no food no restroom."
"Better food please"
"Delayed 1 h 40 mins"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Very nice crew."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Free WiFi"
Cons: "Free WiFi"
Pros: "Flight was earlier than scheduled. Crew was good."
Cons: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Super comfortable"
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "Nothing spectacular, but nothing bad."
Cons: "3 hour flight and no entertainment options. Disappointed with that."
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Pros: "The un seat entertainment"
Pros: "On-time arrival"
Cons: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Cons: "The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet."
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "Quick boarding and on time departure"
Pros: "AA is excellent."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "More confortable seats."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "I like just about everything, and the updates were great"
Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
Pros: "Entertainment available."
Cons: "overall good."
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Cons: "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Cons: "Cabin felt quite warm"
Pros: "Fatal crew attitude and discomfort seats, really reduced seat space."
Pros: "I likeKayak is always with me and informing everything."
Cons: "No snack, one cup of beverage and no movies without paying."
Pros: "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
Cons: "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
Cons: "They left without notification"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "A list we were given a nother. Day to travel"
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Cons: "That I had to pay for baggage separate from tickets purchased"
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Cons: "Boarding. Board by inside seat to outside seat and it'll go much faster."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "Good flight"
Pros: "The atención!! Was really good"
Pros: "Comfort and food"
Cons: "wasn't comfortable and didn't have USB to charge"
Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
Pros: "Crew was nice and very helpful."
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Pros: "Speed when they change us from gate"
Pros: "Had a complimentary drink given to three of us because some rain water leaked in as passengers were boarding the plane. The staff was excellent beyond that!!!"
Cons: "Our flight was late leaving and for some reason when I checked in on my phone it said I needed to see an agent for my seat assignment"
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "Got me on an earlier flight, nice guy at the desk."
Cons: "Seats way too small, no food, no on flight entertainment"
Pros: "On-time boarding."
Cons: "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "Great experience"
Cons: "Excelent service from kayak and the airline"
Pros: "United responded pretty well to the situation and gave hotel and food voucher."
Cons: "My fly got delay and because of that I didn't get in time to my connecting flight."
Pros: "Overall, it was easy going"
Cons: "They didn't even provide nuts!! No snacks at all after the long trip."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Cons: "Friendly staff and the flight was comfortable"
Pros: "NOTHING THIS FLIGHT GOT CANCELED"
Cons: "all flights from Madison to Chicago ended up being canceled, but they did not tell us until around 430pm. I ended up having to take a bus after waiting in the airport for 4 hours. If I had taken the bus as soon as I arrived I would not of missed my job interview."
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "The flight crew was wonderful and was a smooth flight."
Cons: "No entertainment, shared or individual screens are necessary. Especially in over water flight without wifi."
Cons: "That you have to pay for a movie and snacks."
Pros: "I liked the price and the time of departures."
Cons: "I didn't like that my flight got canceled and rebooked 3 different times. My final flight got delayed 8 times. I, a 22 young woman traveling alone, got stranded in Washington traveling from New York at 1am because of weather. United didn't give me money for a cab, couldn't help me with a hotel since they were all full and told me they wouldn't be refunding my pet deposit or help with my next flight out pet deposit. I wish I could give them less than 1 star overall. They didn't care about my well being or safety at all. Very disappointed United"
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Friendly staff, great drink selection, and comfortable seats"
Cons: "Could not find pricing for movie selection without first swiping my card"
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Cons: "At least one check-in baggage should be free for the price."
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
"I liked nothing! The way they run things!"
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Pros: "Better costumer service !"
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Pros: "Seats are not that small . It’s comfortable"
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Pros: "On time/ early"
Cons: "The tray table was tiny."
Pros: "We would not fly Frontier again unless it was a day trip."
Cons: "We booked this flight as part of a four week international trip. We were flying with quite a big of luggage, all of which they charged us massive fees for without leniency. Our ticket costs ended up being the same as other airlines who would have provided better service/facilities."
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "The crew was polite and knowledgeable"
Cons: "The seats were very uncomfortable overnight flight could not sleep"
Cons: "More room in seat"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Cons: "No TV no music not entertaining"
Cons: "It would be more efficient if they called the boarding passengers by row. Nothing worse than having to stand 5th in line in that skinny aisle watching someone in the 3rd row trying to get their carry-on in the overhead bin when my seat is in the 24th row. Or is that because some passenger was not listening to directions...?"
Cons: "I believe the pilot flew to high. Me and my friends ears popped severely and caused pain."
Pros: "Quick and easy"
Cons: "I’m a small person.... and i barely had room sitting inside the aircraft"
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Pros: "i Liked that I was able to fly home"
Cons: "The cost of the flight once you add the cost of carry on or checked bag for that I could’ve flew Delta with snacks"
Cons: "Flight delayed - missed important meeting"
Pros: "Seats are just not made for trips longer than 2hrs"
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "Good price"
Cons: "Worst trip ever"
Cons: "The seats are the most uncomfortable seats of any airline I have flown on .. The fact that they charge you $45 for a carry on! I mean, what is the point? A checked baggage fee can be explained by the handling, but a carry on??"
Pros: "The pilots flew the plane well and the crew gave a good preflight tutorial."
Cons: "Delayed bording time by over 1/2 hour, 4 crying babies, snippy/jerky flight crew and check in personel also charged me $75 on top of the $45 bag charge on my originating flight because my bag was 8 lbs too heavy, yes a whopping 58 whole lbs."
Pros: "They cancelled our flight last minute and never rescheduled it left us stranded and offered nothing in return for our inconvenience."
Pros: "Leg room was surprisingly adequate."
Cons: "I paid for front row seats. Flight was delayed 1hr. When we arrived at the gate they told us they had given our seats to other people because we allegedly were late."
Pros: "This was the only flight out of 4 that the stewardess smiled and was helpful. Flight 160. I wanted to cry when I was actually treated like a person rather than a cattle call."
Cons: "I barely caught this flight as my connection was an hour late. I wished I had time to grab some food or drink. I went all day without anything but two small glasses of water (1 per flight). My anger though resides in my cheap 250 ticket actually ended up costing over 450. Traveling by air is becoming only for the elite of society. Next time I fly, I will travel with an airline that costs are upfront."
Pros: "Good boarding"
Cons: "No entretaiment no coffee no water"
Cons: "I am a 75 year old female and I did not hear the overhead page for early boarding, as I am a little slower to get on the plane and would appreciate the extra time to get into my seat. When I went to board the plane (zone 3), another passenger and his girlfriend wanted to sit together and refused to move out of my window seat, even after I told the gentleman I paid for that seat, including extra ($6) for the window seat. I felt I was bullied me out of my seat that I paid extra money for and because then another passenger in the other row yelled at me to "sit down" so I would not hold up the other passengers from sitting down in their seats. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. I know I could have called the airline stewardess but felt pressured to stay where I was because of the other passenger I had to sit next to who had yelled at me earlier. I wish there was more of an attempt to let elderly passengers board first."
Pros: "A bit annoying with add on fees. Just a bus ride basically."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "Everything was great! My fave airline!"
Cons: "All good! Want to fly Frontier in May if I can!!"
Cons: "Canceled flight and no flights till Friday [4 days away]. Frontier incompetence."
Pros: "flight was smooth and on time"
Cons: "My luggage didn't make it with me on Wednesday. I have to wait until Friday."
Cons: "I was notified about our flight delay this morning - at least six hours before boarding. There was no explanation of why, which doesn't always happen, but odd that alternate arrangements couldn't be made during that time. When it came to the planned boarding time, there was no update. The city name was removed from the board and a new one added. Still no update. We started boarding about 20 minutes after the delayed *departure* time. Passengers from the next listed flight kept shuffling in line, based on the confusion of the destination update displayed. It was a mess. Saving money on flights was not worth this hassle. Beyond the flight itself, here are some other gems of the experience: *upon arriving at the airport, at least half of the kiosks weren't working. There were hundreds of people in line, and five counters staffed. *when we arrived on our previous flight, we were early! However, there was a plane at our gate...and it had mechanical problems. We sat on the runway for at least half an hour."
Cons: "The $17 price for a seat when i checked in. Why would that not be part of the ticket price when i bought the ticket."
Cons: "Don't mention a mechanical issue on a flight I just got off of, that's a little scary boarding the same plane. Tight, uncomfortable seats, no entertainment, only free water. Very poor, not the same Frontier I flew a few years ago."
Airlines flying from Caribbean to Madison have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Caribbean to Madison
Masks required on board, masks provided on flights from Caribbean to Madison
Social distancing seating
Middle seats unavailable to book on flights from Caribbean to Madison
Testing for antibodies, testing for symptoms for flights from Caribbean to Madison
Waiving of change fees. Search flexible flights from Caribbean to Madison