Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Cons: "More comfortable seats you can sleep in"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Pros: "Crew was amazing!"
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Cons: "Sat on runway for 30 Minutes at the end of the flight."
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "American is our main airline and We never are disappointed"
Cons: "Why do I continue to subject myself to American Airlines and their horrid equipment, late, delayed or cancelled flights? The ABSOLUTE worst carrier in the country. Without question."
Pros: "Good crew. Good movie selection."
Cons: "Seat 20D stereo plug on screen was very finicky, lost audio until I twisted the plug. Happened any time I moved the headset cord."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "We got to our destination safely and sooner than expected!"
Pros: "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."
Cons: "Todo bien gente tranquila"
Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Cons: "Delays. Unexplained."
Cons: "We were delayed, while the board continued to show on time. After about half hour of being delayed received an email saying the flight would be delayed half an hour, it then proceeded to be delayed more. Also were standing at the assigned gate at boarding time, only to overehear other passengers saying that the gate was moved. Asked the gate staff at the assigned gate and the"
Pros: "Gate agents were timely."
Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."
Cons: "They have very long and annoying credit card announcements"
Cons: "Very bad operation at the gate i was ticketed with a new ticket because the flight was late and others and i miss a connection the agent who was at the end of her shift gave me a ticket in error i was pulled off the plane and not permited to fly until the next day"
Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Cons: "The flight attendant dint even offer me water and just passed by me."
Pros: "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
Cons: "Small plane, cramped seating."
Pros: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Cons: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Pros: "Didn't fly."
Cons: "Didn't fly. Rented a car because this flight was delayed for no weather related issue."
Pros: "Just flying AA excellent flight"
Cons: "No wifi. Pay only"
Cons: "Surprise no carry on bag. I missed my flight because of their policy changed policy"
Pros: "Friendly flight attendant and arrival earlier than expected"
Cons: "There was nothing not to like. We took off on time, had no turbulence, friendly service and landed early."
Pros: "Excellent friendly crew, was able to get rest on an overnight flight with my wife, good selection of movies."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "The crew was great"
Pros: "I will only book a flight on a 777. The wifi and movies are a great perk!!!"
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant."
Cons: "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
Cons: "The "valet" checking of larger carry on bags was not acceptable. Passengers were expected to load their bags on a large cart while airline workers stood by watching them struggle, including the elderly. I was very disappointed and embarrassed for this airline. Customer service is definitely not a priority!"
Pros: "Excellent no fuss service on board. One of the flight attendants was wearing uggs boots which some might find odd but who cares when the service is done with a smile. Very comfortable seats, great entertainment system, food choice was good and what i had was flavoursome. And they give you noise cancelling bose headphones."
Pros: "There were several empty seats on the flight, and Evelyne was very helpful in reseating me to a seat where I had enough room to use the in-flight wifi and work a full, productive day (without a seat in front of me obstructing the use of my laptop). She's the epitome of customer service."
Pros: "Airline upgrades were great!"
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Cons: "Flight delayed turbulence out of control!"
Pros: "Ended up leaving earlier than scheduled."
Cons: "American Airlines holding open seats until right before the flight leaves."
Pros: "Crew members were okay"
Cons: "The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad"
Pros: "Seat was small but comfortable. Everything went smoothly."
Cons: "Flight 4 hours late, no explanation."
Cons: "Kayak app didn’t update the gate change. Luckily I receive a text from United that the flight was boarding."
Pros: "Free personal device entertainment!"
Pros: "Seats were comfortable"
Cons: "Flight was delayed almost 2 hours. Maintenance - While I understand that these things happen to tell the passengers that maintenance crew "can't find a screw" to fix some panelling on the plane seems rediculous. Then further delay the flight because the wrong luggage was loaded?"
Cons: "On time departure and arrival"
Cons: "Absolutely everything"
Pros: "Quick direct service with no connections."
Cons: "Seated in 8C on 737-900. Could not strrtch legs as blocked door to toilet in front of my seat. Had one passenger exit the toilet and fall in my lap."
Pros: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "I landed in Terminal 5 at LAX, so I walked 20 minutes to the International Terminal and waited in line at the Austrian Airlines counter for 45 minutes. When my turn came, I was told that Austrian does NOT fly to London. After a while, they figured out I was on a Unites flight, so I had to walk to terminal 7 (about 25 minutes) to check in with United. If this is a United flight, why is it called Austrian Airlines? Very frustrating and confusing to me and to Austrian Airlines!!!"
Pros: "PRofessional, helpful, courteous staff. Before time arrivals"
Cons: "No entertainment at all. It was complicated to use the Wifi in the plane to watch the free videos / movies."
Pros: "Good customer service and it was a wonderful time."
Cons: "Everything was great"
Pros: "Flight was quick once we got on to it."
Cons: "It took a while to get word that the flight was delayed. In the mean time I was running back and forth between the gate that my plane should have been at and the terminal board."
Pros: "The flight attendant was positive."
Cons: "Baggage check in was very rude. I handed my boarding pass and passport first and the mouthy black man yelled that my bag should be placed first. I was making sure first that I didn't need to go to a different area for bag check. United needs to teach their workers some manners."
Pros: "No food or entertainment"
Pros: "Quiet and calm smooth flight"
Cons: "It was cold in cabin at first."
Pros: "On time, comfortable seat, good drink service."
Cons: "Everything was fine, nothing to dislike."
Cons: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Pros: "Comfortable seating, plenty of leg room"
Cons: "flight attendant was worst i've ever encountered. cared more about his stupid phone game than giving adequate customer service. worst flight ive ever taken"
Cons: "I had delay of 1.5 hours, no one take responsibility on the connection It's was not comfy at all Bad service"
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "On time departure and arrivial"
Cons: "I reserved a window seat and I had a middle seat."
Pros: "Trip too short for anything"
Cons: "The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on."
Cons: "Wish the free in flight entertainment was available on the United app for this flight"
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Pros: "No delays, everything went smooth"
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Other than the boarding issues, it was a pretty standard flight. Left early and got to Newark early."
Cons: "I thought the boarding process for the United Flight departing from Owen Roberts International was very very poor. I understand it is a small airport catering to different destinations in the world but the boarding process was chaotic. The lines were all blending, they started the boarding process very early, many people were still going through security."
Pros: "Professional staff"
Pros: "The captain continually updated is as we were waiting for a gate to enter."
Cons: "The wait in SFO was long. The plane was warm without air circulation. My connecting flight was not held for me and actually departed 10 minutes early. I had to wait 4 hours for the next flight at which I was told they would seat me at the end of boarding. I was never seated and after repeatedly asking was told they would get me on the next flight. Poor customer service."
Pros: "They were able to get me on a direct flight home instead of a circuitous route with two layovers. Staff were friendly and helpful, and I feel that Dario the boarding agent in Houston went out of his way to assist me."
Cons: "Never made it to this flight."
Pros: "Arrived on time with all luggage"
Cons: "The airline failed to notify us of the flight cancellation. After figuring it out on my own I suffered great inconvenience because had I been notified on time I could have weighed out my alternatives."
Pros: "The flight was timely and the staff was really nice."
Cons: "I sat in the row in front of the emergency exits in the middle of the plane. The seat did not recline and the leg room feels smaller."
Pros: "Small planes make it easier to embark and disembark. It was on schedule on both legs, but changing terminals (on a bus) for the connecting flight was a drag."
Cons: "These are very small planes with little seating room. Thankfully, the flight was very short. C"
Pros: "Super friendly and helpful"
Cons: "all pretty good"
Pros: "The man at the gate who helped us board went beyond what we expected by loading luggage in the overhead bin. The attendant Sherry was incredible--friendly, helpful, and considerate for all aspects of the flight."
Cons: "My seat didn't recline properly."
Pros: "Texted notifications of the many delays and changed gates until it finally left"
Cons: "Flight was delayed due to mechanical issues AND a delayed crew"
Pros: "Crew was polite"
Cons: "Only one person to help assist my husband who is a paraplegic from the chest down I had to help assist him in his seat before we was dropped. We had a delayed take off and was promised free direct tv and was never granted that access the whole flight. The crew started their safety presentation while the video presentation kept tryin to start and stop very unprofessional. The garbage Cart never made it down the aisle I threw our garbage in the bathroom."
Pros: "We boarded on time. The price was reasonable."
Cons: "Once we boarded we were delayed taking off for twenty minutes. The planes air didn't seem to work and the entire flight was hot."
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "Organized boarding and smooth flight..."
Cons: "No complaints"
Pros: "The plane was clean and the.05 ounce snack was very tasty. Incidentally, the tasty snack was scant. Sadly, I saw nothing appealing on the pay menu. My flight connected from DFW so I was kinda hungry."
Cons: "The seats are too small and if the nice big and tall gentleman sitting next to you is obese, the time cannot pass quickly enough."