Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Much better than the major US Carriers especially in Biz Class.
First message when all on board was that we didnt have a pilot, then they found one, then it was something about the bridge something not working, they will either fix or do manually. Flight of course was leaving late with all the cruise guests worrying about making it to their ship in time. Then only some luggage made it off the ship. Around 15 to 20 people waiting. 45 min later arrived except mine. I asked the rep at the luggage conveyor, he asked me my name. Then said it was not picked up with the first batch so they put it in a room. I was going to take public transport but now worried about time so took a taxi that cost me $65 USD
CANCELED LESS THE. 24 HOUR BEFORE WITH NO FOOD AND NO PLACE TO STAY
Flight was cancelled last minute due to Air Canada strike leaving us stranded and having to stressfully find a way home that cost hundreds of dollars in excess cost added to the trip. Having just experienced our mother's funeral service, this was not a good way to end our trip.
Horrible, experience, 5 hours delay, they changed gates 3 times, the last one we had to wait for 1::30 hre for the door to open to get to that gate. 0 apologies from Air Canada, they don’t care at all about their passengers
Late departing. Late arriving. More worried about limiting bags on board. Free beer and wine a nice surprise.
Orlando to Canada, despite being close and an international flight, the plane was not at all comfortable. It felt like the chair was being pushed forward, in addition to not having a TV and having to choose from a tiny glass of drink, for example, water or soda. I couldn't have both. When I asked the flight attendant for an extra glass of water, she looked at me with an ugly face. This is ridiculous. They don't want to give water to passengers. I will never fly with this airline again in my life.
The plane was filthy!!!! There were empty food wrappers in the pockets and worst of all a wad of hair where someone had obviously brushed their hair, cleaned out the brush and left the wad of hair in the pocket. It was the most disgusting thing I’ve ever seen!! The seats are so crammed together with NO leg room. The AC vent controllers do not adjust. I will likely not book another AC flight from Florida to Montreal.
Good, only discomfort was consistent turbulence through the 3 hour flight. Not sure if in companies control though.
It was a lovely flight. Very attentive crew, comfortable seats, good food and entertainment. Highly recommended. Only difficulty was with their app.
Terrible. Flight was delayed for hours and we ended up arriving at our home at 4am after 20+ hours flying.
Intersting crew: only men with a bit of roughness. The food was not bad, but there´s no alcohol option
The food was disappointing, and the airplane appeared old, with torn seats. Royal Air Maroc could definitely do better.
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight
Flights were okay. Not bad, not good. On time and efficient. Planes are a bit old and run down, even the 787... Casablanca airport, HORRIBLE. no air conditioning, no power outlets, no clear signs to anywhere, old, unfriendly, no restaurants to speak of. Casablanca lounge, HORRIFIC No seats available most of the time, no power outlets working, no food, only water is offered, 1 shower available, unfriendly and inneficient people, no air conditioning, flies and bugs everywhere, extremely old seats and unconfortable. Although with some cleaning crew present, toilettes are .... not too clean.
3 hour delay, very rude flight attendant the food was horrible.
Wait time was very long during boarding. We had to wait a while in the bus which was under the sun.
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
1. Boarding - Chaotic, no announcements. 2. Gate Agents - Don't care about anything. 3. Inflight - FA are good and cordial. 4. Landing - Everybody is in a rush to get out because of the crowding at immigration.
This is the worst seat that I ever sat on. The length and width are great but Super uncomfortable. We felt like sitting on marble.
