The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Cons: "Just water and coffee. Needed some variety."
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Cons: "Better choice of snacks"
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Cons: "No air conditioning in the plane and we had to sit on the runway for 25-30 minutes, very uncomfortable and we weren’t kept up on what was going on. Crew acted like they didn’t want to be there"
Pros: "Clean aircraft, efficient and friendly crew. On time performance"
Pros: "The crew was polite and welcoming."
Pros: "Good snacks, comfortable flight."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Cons: "The flight was delayed for hours due to a mechanical issue. I had to take a much later flight and arrived at my final destination after midnight."
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Cons: "Flight was delayed, for unkown reasons."
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "The crew, the food, the amount of beverages served"
Cons: "Leg room"
Cons: "There was nothing I didn’t like."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Pros: "The crew"
Cons: "The delay"
Cons: "They wouldn't deal with any flight changes."
Pros: "Great people and crew early arrival nice passengers"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Short, straight-forward flight."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Pros: "Short eas6 trio"
Cons: "Lack if parking at airport"
Pros: "Met my cousins from Portland in SLC and killed layover time"
Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"