The boarding process is a mess, they put a lot of pressure on people to send carryons down the plane, but when you get to the cabin, there is plenty of space. Personnel isn't nice, both during boarding and on the plane. Pretty poor overall experience
Bueno: la puntualidad Malo: el entretenimiento no sirvió
Cons: "Nothing it was great Aeromexico is the best"
Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."
Pros: "Nothing outstanding."
Cons: "Seats Could be more comfortable. The seat was too stiff."
Pros: "The a accommodations for my mother who is handicapped."
Cons: "Entertainment selection was mediocre."
Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."
Pros: "On time and comfortable"
Cons: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."
Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Pros: "We weren’t sure made the right decision to fly on Aeromexico to Sout America (12 hrs of flying each way). The trip could not have been better! Their service far exceeds the quality of all but a few of US-based carriers. I wouldn’t hesitate to fly again with them. In fact, I will seek them out!"
Cons: "The only negative I have is their boarding procedure is a little more chaotic"
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Pros: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Cons: "Loud kids next to me"
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "The huevos rancheros that they served for breakfast was pretty good and our flight arrived early."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "We upgraded to the "MA" seats and it was so worth it."
Cons: "The food was so so."
Pros: "Everything was great. The airplane was comfortable and clean."
Cons: "delay due to late arrival of crew entertainment system not working properly"
Pros: "Entertainment, crew, personal USB charger"
Cons: "no wine (not even for purchase)"
Pros: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Cons: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "Immigration into US was a breeze as compared to in and out of Chile Luggage arrived fairly promptly"
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Pros: "Punctuality and service. Also the landing"
Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"
Pros: "Service and complimentary at-seat entertainment."
Cons: "There is a $25 checked bag fee for the first bag."
Pros: "The crew was really nice"
Cons: "The plane does not have any entertainment"
Pros: "On time, smooth flight."
Cons: "very uncomfortable and tight seating. Almost impossible to eat with a passenger sitting next to you. No salt, pepper or butter with food. Dried out tasteless, inedible bun served with meal. Cabin crew a little indifferent."
Pros: "On time,,sorta"
Cons: "I paid $30usd for my sister and I to have priority boarding and more spacious seats. We were boarded in zone 3 and had the same seats as the rest of economy. I contacted aeromexico for a refund and was told to email my complaint to 2 separate email addresses for a refund. I did as instructed and but did not receive a reply. I disputes the charges with my bank and they immediately paid me back. Aeromexico, you are a joke and I hope your sceem to fraud people out of their money comes to surface soon."
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Cons: "5 hours late and the worst customer service ever"
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Cons: "Flight left almost an hour late."
Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."
Don't change gates at the last minute.
Tarifas muy altas...servicio de silla de ruedas excelente
Noisy squeaky airplane. But smooth flight and arrived early.
Little space between seating
Cons: "Social distancing"
Pros: "The crew"
Cons: "Less turbulence haha"
Pros: "On time. Fast boarding. Comfortable seating."
Pros: "Efficient crew. Boarded the plane on time. Got to destination on time."
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "I got there"
Cons: "Being on time for once"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Nothing, I got stuck in Spain and had to pay for a new one"
Cons: "I was late for my flight connection, the airline in Spain was unable to robook me because I booked with kayak and I ended up loosing the ticket and had to pay 1,500 US dollars to get the rest of the way home. I could not get a hold of kayak for help by any means"
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "The flight was safe."
Cons: "Hi. I was shocked that there was no food served on the 6 hour flight from Boston to LA. And the seats are way too small. I’m not large and I felt like I couldn’t breathe. There wasn’t enough help, either."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Cons: "Surprise no carry on bag. I missed my flight because of their policy changed policy"
Pros: "The seat was comfortable for such s long flight (~10 hrs). The selection of movies/television/music for personal use was exceptional. Being provided a lightweight blanket & small pillow a nice touch. Beverage service and a small unexpected VIP of ice cream a very nice surprise!"
Cons: "Didn't like being served dinner-type food (pasta & salad) late morning….but I shouldn't complain since it was a privilege yo be served a meal.Didn't like being told my window shade had to be closed I chose a window seat so I could look out the window and have natural light. It was daytime. As there was no one sitting next to me, I ultimately kept the shade partway open. I could tell the crew was irritated. Several hours later, a different FA came over and just shut my shade; I reopened it. What a stupid tug of war."
Pros: "Very little legroom for a 5 hour flight."
Pros: "We know it's high season, we got to Milan save. That's the main part, overnight flight so that was good we slept a little."
Cons: "Boarding was a little complicated, somehow they couldn't pull or flights up. But the staff was very helpful. Sorry but the plain seating was very uncomfortable, food was so so! We didn't really the kids movie on the main screen ."
Pros: "The food on the flight from Rome to Chicago was solid and the flight crew was pretty good. The inflight entertainment was average."
Cons: "Our ticket that was booked with British airways was changed to American."
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Entertainment is rather limited."
Pros: "Plane was insanely old"
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "La atención"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Got an economy extra seat without upgrading, had a variety of snacks and service extras which were nice"
Cons: "Was never asked for dietary restrictions so no vegetarian meals were available, pretty old aircraft to be flying that route, no seat back entertainment"
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."