Cons: "I missed my original flight due to weather and JetBlue booked me on the next one but it wasn’t for another 24 hours. I only missed the flight by a few minutes but the crews were not communicating with each other that they had a passenger arriving for that flight. Because the delay was weather related, they wouldn’t provide accommodations. And it was 1 in the morning. So I missed a whole day of my trip and had to sleep in the airport. I will not be flying with JetBlue again."
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "The price on ticket"
Cons: "Improve in flight entertainment . The plane had screens that did not work or had problems with the audio jack . Either they make a WORKING app for in flight entertainment- OR fix the devices of the plane. The plane was boarded one hour late at least, that was very annoying ."
Pros: "JetBlue it have a lot more space for your and it was on time too but this morning the rain delay us a bit because they close one of the run way so it was not easy to get out"
Cons: "Entertainment System wasn’t working properly. Movies were down as were many of the channels. Although a disappointment, JetBlue is still amazing!"
Pros: "Terrible mis maletas no aparecen, pésimo servicio"
Pros: "Crew was awesome, warm, welcoming friendly and accommodating. We had the opportunity to use their new TV system and it was 1000% better than the other screeens. I didn’t pair my phone but I don’t think I could have watched Netflix like I wanted to."
Cons: "Teleportation would have been better but jet blue is great for now."
Pros: "Nice room"
Cons: "Food service"
Pros: "Gabe me a free wine"
Pros: "A lot"
Cons: "a little comfy seats"
Pros: "Jeffrey from the crew was outstanding and entertaining!"
Pros: "The crew, snacks, leg room."
Cons: "Plane was a little old and dirty. Flight was delayed ~1hr"
Cons: "Very turbulent flight and overcrowded"
Pros: "The flight was comfortable enough once it got going after a 5-hour delay."
Cons: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."
Pros: "Boarding was on time. Flight arrived early. Flight crew very pleasant."
Cons: "No issues."
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Pros: "The flight was relatively quick and smooth."
Cons: "When I boarded the flight the overhead bins were already full so I had to check my bag at the gate. When I picked it up at baggage claim my bag was soaked and my pink bag had black dirt all over it. The terminal had poop on the floor in multiple spots along the main path where people walk, which is clearly disgusting and concerning. Although the flight was fine the combination of these things made it a very unpleasant experience."
Pros: "The crew on flight was awesome"
Cons: "Flight was delayed and late for my trip"
Pros: "We were very happy with our first experience with Jet Blue and look forward to future flights. The customer service was exemplary!!!!"
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "Amazing service from start to finish, movies for really long flights, comfortable seats and always a pleasurable experience :)"
Cons: "Leg room is tight but I can live with that"
Pros: "Crew was great."
Cons: "The seatback tv was not working well and the Wifi was so bad it wouldn't even stream music the first 3 hours of the flight."
Pros: "Almost everything was great"
Cons: "Slight delay, but good"
Pros: "Checking in"
Cons: "Delayed on take off"
Cons: "One of the main reasons why I chose Jetblue its because it is an ALMOST 4-5 star experience with great affordable ticket prices. Unfortunaltelly the ALMOST it is so, due such an important role such a host/hostess at the airport representing so poorly the company, EVERY TIME I leave from fortlauderdale airport. Once the check-in kiosk fails to complete to check you in (and I am ok with machines poor work) you are directed to a crew members in the counters. A host/hostess from jetblue standing in front of the counters, instead of greet you properly or showing some sort of degree of willingness to welcome you or help you tell you "yes, what do you need... ? That never fails! It feels like you are breaking in into a zone you are not suppose to be, and annoyingly you are disturbing these people. It so confusing why they have those attitudes, specially at that position, where you really need to clear up the bad weed in choosing your personnel. I think these few"crew members" can make a smooth transition to nightclub bouncers, where I'm sure will be a great fit."
Pros: "Fast & efficient boarding and deplaning"
Cons: "Less than courteous customer service at FLL terminal that morning. Not sure if the personnel had not had their coffee yet, but 3 of 4 agents we encountered were not very friendly in the way they attempted to help us resolve a baggage situation. In the end we paid extra and carried on otherwise we would miss our flight. The TV screen on my seat did not work; thus no entertainment for me."
Pros: "Every thng but get bumped for my original departure date!"
Cons: "They over booked and closed the doors 30min before take off missed an important appointment! !! Not happy at all"
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Pros: "The seats were very comfortable. The snacks and drinks were free and had a good variety to choose from. Watching Direct tv was an added bonus. The attendants were all very nice and efficient."
Cons: "It would have been quicker and easier to board from the back of the plane forward. No one would have to wait while people stowed their bags and the people seated would not have to suffer through being hit with bags as people struggled to get through with their luggage."
Pros: "We got there safely"
Cons: "Crew seemed rushed and tired. Short answers. Couldn't hear the call to board or instructions from the Jet Blue area where you could recharge electronics, so the crew seemed peeved when I didn't have my passport at the ready. I expected a much more upbeat and festive feel going to a happy place like Nassau but instead felt pushed along."
Cons: "I missed my flight i spend longer than an hour in the line to get to the gate they never call for passengers or call names they were selling the tickets to other people didn't wait for people who got their tickets in advance, they say is not our fault that all those people missed the flight we not giving any compensation or hotel, I had to come back to New York paid for hotel and without my luggage worse experience in my life."
Cons: "We had booked our flight well in advance (oct 2017). Six travelers sitting in one row. Day before checked in through the jet blue app and our electronic boarding passes had our seats confirmed. Next day check bags and print boarding passes and our seats are all changed and everyone is separated!"
Pros: "The crew was fantastic. Thank you!"
Cons: "Overhead reading lights didn’t work, my partners tv didn’t work, the movie I had was only in Spanish and the overhead bins were too small and had to gate check my bag Sloppy plane maintenance by JetBlue Not worth the extra money to sit in extra leg room seats over$120 for two of us"
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Pros: "pleasant polite and arrived early!"
Pros: "everything on flight was excellent!"
Cons: "at time of flight: the price!"
Pros: "Crew very helpful and pleasant"
Cons: "The 2 hour delay"
Pros: "Smooth process, friendly crew"
Pros: "Very friendly crew."
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "the food options and staff"
Cons: "i reserved two seats together and when we checked in we were sitting apart."
Cons: "It was cold. Regulating temperature would be nice"
Cons: "Flight delayed and couldn't land at la guardia. Had to get a taxi to get back to laguardia because it landed inJFK"
Cons: "Horrible!! Significant delays. Missed my connector due to delay then was delayed again when leaving Florida. Horrible experience and will probably never fly Jet Blue again."
Pros: "I love the movie options and complimentary snacks."
Cons: "One crew member was not so friendly. She had a very serious, almost angry, look on her face that made me hesitant to ask her for water. Even when I did ask for water, she seemed annoyed so I never bothered to ask for a cup of ice. I dont expect service with a smile all the time but she appeared miserable. Maybe that's just her face but I'm used to a more pleasant crew at Jet Blue. However, the lady that greeted us on the plane was nice throughout the whole flight."
Pros: "Seats are comfortable."
Cons: "Flight delayed about an hour. Booked more than 4 months in advance but apparently seats were not assigned on this segment. Not even at check-in, only at gate. We were early, but they could not seat our family together. Not acceptable. This part worked fine on our way to FLL, so there's no excuse for not working on the flight back."
Cons: "People at check-in at Jetblue did not show any interest at all in helping clarify why you did not provide me with three boarding passes I needed to reach my final destination. Unfriendly, poor service and poor communication."
Airline now is over charging for everything looks like spirit.
Cons: "All ok"
Cons: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."
Cons: "Business clase Is no worthy"
Pros: "Very good crew and service"
Cons: "Terrible food - no choices Terrible wines - no choices"
Pros: "The crew was awful, food horrible"
Cons: "Crew and food"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "First flight with Avianca. Truly enjoyed it."
Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."
Pros: "Crew was amazing and the plane was big and comfortable."
Pros: "Flight was good as well as service at the airplane, DC to Bogota"
Cons: "Everything ok"
Cons: "They cancel the flight while waiting to board. They claimed mechanical problems. Which is a good reason to cancel. The problem is how they handled the entire situation. No empathy for those individuals who needed to fly due to the death of a loved one. Completely unorganized. No practical solutions in favor of the customer. Never Again!!"
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Pros: "On time and efficient. Was a good flight, with comfortable seating"
Cons: "No vegan/vegetarian food options"
Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Pros: "Great plane. Good entertainment. Punctuality was remarkable."
Cons: "Boarding process and check in at Bq is mediocre at best. Yes, airport presents major challenges due to the reconstruction, but major challenge requires extra organization and planning."
Pros: "hard to find something to like after taking 26 hours to complete a trip that should have lasted less than 8 hours."
Cons: "Delays!! Technical issues, late crew, the list goes forever. Ground staff could not care less and attempted to hide information."
Cons: "The declining seats moved too far into my table space."
Pros: "Great atmosphere. Excellent movie selections."
Pros: "Excellent flight on time service and food"
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "Organization and communication"
Pros: "It was a fast flight. Overall good."
Cons: "The lines to check in the luggage in Barranquilla Colombia took long although there was not that many people. Overall not that much time, the boarding process in Boston was fast an friendly ."
Cons: "The service.with this airline is mediocre and they want to steal money from you no matter what you bring. The only problem is that is the only colombian airline that owns every flight schedule in the country. I wish there was another company."
Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."
Pros: "Service, food, customer service"
Cons: "Migration on Bogota"
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Cons: "My bag got damaged"
Pros: "Flight on time. Great service even with the pilot strike. Excellent airline"
Pros: "On time and comfortabke"
Cons: "Food was not good"
Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"
Pros: "After decades of near weekly air travel, I had no expectation of being wowed by an airline. Until Avianca. What a refreshing experience! The seats were comfortable and clean; and their complimentary in-flight entertainment was first-rate. All that for a surprisingly reasonable fare."
Pros: "On time, kind personnel"
Pros: "The attention"
Cons: "It is too long and it was late"
Pros: "The modern aircraft"
Pros: "The check in staff moved us to an earlier flight from Cartegna to Bigots so we wouldn't have to rush to make our Bogita to New York flight. Very nice of them & much appreciated. We flew Avianca 8 times over the past 11 days thru Peru & Colombia & had great experiences all the way around."
Pros: "All things were very well!!! My son left and arrived very very well. Many thanks"
Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."
Pros: "Service and food."
An international flight with a chicken sandwich and fruit is low quality. In comparison, Avianca provided a gourmet meal and a Salvatore Farragamo flight gift with lotions, eye covers, ear plugs, pen, and tissue.
There was not food or entertainment. It was a short fly.
Wide-body airplane is always nice. 767 is roomy and has good inflight entertainment! Crew was super nice too!!
Cons: "Delayed for hours on runway"
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "I think all was very good"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "The flight was actually ahead of time!"
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Comfortable seats"
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Everything was great, flight attendants were awesome"
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "The organization, the shortening of the flight time."
Cons: "At the Orlando airport, the LACK OF SEATING BY the gate!"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Plane was clean, staff helpful"
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "No drink because didn’t open de bottle. No one care about it."
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Entertainment choices"
Cons: "Almost 2 hours of delay"
Cons: "Really took 3 hours at airport. Lines"
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Cons: "Wider seats and aisle"
Pros: "The check in team and the on board crew were all outstanding."
Cons: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."
Cons: "I lost one of my suitcases!!!!"
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "Smooth flight; flight attendants were courteous and attentive; limited entertainment; screens were too small."
Cons: "The beef stew was too salty; dirty bathrooms"
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "Flight crew and service"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "It was nice and fast."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "The food choices are limited foe vegans."
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Pros: "Everything was great good service"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Cons: "No explanation was given"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "La atención"
Cons: "La comida"
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Cons: "The flight attendant was rude."
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Cons: "Sat on tarmac for 5 hours"
Cons: "We were delayed for a long time without much information given. I arrived 18 hours late to my destination and missed many important appointments."
Don't change gates at the last minute.
Tarifas muy altas...servicio de silla de ruedas excelente
Flight departed 2 hours late and arrived and landed but did not deplaned the passengers until 30 minutes later which made it impossible to make my connection that left before deplaning
Little space between seating
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Cons: "Speaker volume was too high."
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Cons: "Too bad you paid$$$$ and they give you pretzels"
Cons: "Small, cramped seating"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "Poor seating and lost my bag."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Cons: "Plane had no Per-seat entertainment system."
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Cons: "Each flight delayed at least an hour"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."