Boarded and sat on tarmac for about an hour a significant amount of that time without air conditioning because the pilots were not on board. Not very much communication about the status of when we would finally depart or if we would depart.
Got held up at the gate and missed my ride back home
It was first class and the seat barely reclined. Also they let everyone use the first class bathroom. Why did I pay extra for that?
Cons: "Grown crew at the counter"
Cons: "Flight was delayed by an hour"
Pros: "Crew was pleasant & solicitous. My seat had spacious legroom & was comfortable"
Cons: "Free movies"
Cons: "Crew could have been just a tad bit more friendly"
Pros: "The seats were comfortable and we had plenty of leg room in economy."
Cons: "For a short flight it was all good!"
Pros: "Crew was very good."
Cons: "Fresh food and better entretaiment"
Pros: "Cramped flight. Wait to taxi for takeoff. Same as last Alaska flight"
Cons: "Only cookie snack choice. No entertainment"
Pros: "Flights were on time."
Pros: "quick boarding, comfortable and entertainment without devices, great choices if no time to stop for food"
Pros: "The assistance by the San Jose CR Alaska office re; my misplaced carry on and their super help in the return exchange of backpacks"
Cons: "Meal on board charges"
Cons: "After flying Cathay Pacific from HK to SF, I was surprised at the lower level of customer service in Alaska. Flew first class and barely got a thank you or your welcome from the flight attendant. Kind of disappointed but that’s the state of the US!"
Pros: "Embraer small Jets are comfortable, quiet and roomy. A great update from the older turbo props."
Pros: "Cheap to upgrade to first class, friendly staff efficient boarding."
Cons: "WiFi network was broken."
Pros: "I arrived - finally (though stuck on the runway at SFO as I write this)"
Cons: "Crowded, chaotic boarding area & process at Boston Logan. Checked in seats manually since systems apparently down. An hour delayed (on takeoff) for no apparent reason and delayed waiting for gate on arrival. Seems to happen regularly with Alaska but not JetBlue Broken restroom - should have at the very least let coach customers use First Class restroom rather than get by with one Broken wifi - none the entire flight Limited food which ran out quickly Flight attendants trying but seem harried and confused and not very attentive"
Pros: "Fast boarding and take off, arrived early and didn’t have to wait for bags."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Pros: "Service was good."
Cons: "Seats are very uncomfortable, little padding. Flight was over an hour late leaving SJO."
Pros: "Alaska was a great airline to fly on."
Cons: "We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska."
Pros: "Comfort of premium seats. Free drinks and snacks."
Cons: "A little too cold. But I've learned flight are usually cold and went prepared."
Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."
Cons: "Would love to see more vegan options on the menu!"
Pros: "Crew was great! Free wine was awesome. Boarding and deplaning was quick. All over excellent"
Pros: "Did not use any these. The crew was very friendly!"
Cons: "Sat in the last row of the plane. Could hear the toliets flush all the time. Too much traffic at the bathrooms!"
Pros: "Crew did a good job. Gate person was good."
Cons: "2 hours late."
Pros: "I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on."
Cons: "I really can't think of anything."
Pros: "I always appreciate a direct flight to Portland. The planes may be smaller but the service and comfort aren't that much different."
Pros: "On time. Leather seats, efficient."
Cons: "PA system is too loud. Gave us the wrong beer, ordered IPA and given Amber Lager."
Pros: "Air travel in the US is a disaster. People are cattle. Food is overpriced. Some airlines have policies that out to be criminal in how passengers are treated. The good news is Alaska and just a few other smaller airlines are far less terrible than the rest of the industry. The product is still cramped, unapitizing and not always smooth... but the crew is consistnetly awesome... and their policies are customer friendly"
Cons: "Selling the credit card on every flight for 15 minutes is torture. Force feeding us an informercial once is more than enough but if you have a round trip with connections it is 4 times. I was considering it but by the 4th time I was too annoyed to ever get your credit card"
Pros: "Loved that I ended up in a seat with no one next to me for both flights."
Pros: "the seats were much more comfortable and the fans worked. I had a way better flight."
Pros: "The local brew shared"
Cons: "charged for ipads, wifi didnt work,"
Pros: "Friendly service."
Cons: "Flight didn't last longer."
Pros: "My flight was delayed by two hours, but I got to go on the earlier flight (that left at my original time), and they even gave me a Premium seat!"
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "OK travel"
Cons: "Food was atrocious"
Pros: "very nice staff, helpful, efficient. Good flight overall."
Cons: "gate check bag- had to be picked up at baggage carousel, and after most checked luggage. Not a huge problem, but a little annoying"
Pros: "Alaska Airlines was a great, very friendly crew and pilot. boarding was eazy , and the flight was on time."
Pros: "Stewardesses were very nice."
Cons: "I paid for my smaller bag to go with cargo. Got to airport - no bag. Was sent to Alaska Air with the folks who had sent their bag ala carte (meaning they didn't pay) Waited for 20 min for someone to come out! They all got their bags and I was told mine was the ONE bag they took off the plane because the airlines had over booked cargo. Really - take off a paid bag but bring people who try to stuff too many bags in the plane and get to send theirs free. I live over 4 hours from airport and was told my suitcase was in Seattle and would not be here until next morning and airlines would call to confirm. No one called, no one answer the message I left. Didn't reach anyone until the next day and was told my suitcase didn't come in until another day later and they it was Fedexed to me. I was not happy as I had Christmas gifts that I had traveled with. Lack of communication by airline, lack of customer service. Still waiting for a "voucher" for future travel - they are supposed to email me with that info. Not yet."
Cons: "I arrived to Costa Rica on a flight from El Salvador, police hold a long line which made a lot of people loose their connection flight including myself. After losing my flight, Alaska did NOTHING TO HELP to get a new flight or get hotel accommodation. Alaska employees showed great disregard for helping stranded costumers that lose their flight even when it was not passengers foul. I will try NOT to flight on Alaska anymore!!!!"
Pros: "My flight was canceled and I never made it to billings for my sons 4th birthday, traveling with an infant after my grandpas funeral and never making it to my destination. ..ill never fly again"
Cons: "Since it's a flight that leaves from a Spanish speaking country, announcements should be made in both English and Spanish. I can speak English, but there were some people who can't and I had to translate for them"
Pros: "We arrived earlier than scheduled"
Cons: "No snacks by the time they got to us. Last seats by the bathroom."
What the hell on arrival in the plane for half an hour keep a passenger or even more?
Sit too short, headrest was low even on max extension and uncomfortable, i’m 6 foot hight, never seen that short sit. Armrests were too low as well.
I was in first class and the flight attendants didn’t come around except to serve food. I had to find them to ask for water. They talked very loudly the entire flight. It was rude and unprofessional.
It was really crowded and too hot on the plane
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Pros: "Everything as great"
Cons: "The white woman who checked my ticket at the gate was So rude!"
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Pros: "Overall is a good flight"
Pros: "The boarding was fast."
Pros: "Left on time and arrived early"
Cons: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Pros: "We left a few minutes early"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Pros: "Love flying with AMERICAN AIRLINES."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "great food, friendly crew"
Cons: "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Cons: "Nonoption for wireless headphones to connect via Bluetooth."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Pros: "They are always nice and considerate after 4+ years flying constantly. They rate #1"
Cons: "No complaints"
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "Easy to get though security as I was pre check tashav"
Cons: "Having to spend 95 dollars for seat upgrade to be on a exit aisle"
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "friendly staff"
Cons: "It was fine with me."
Pros: "Nice screens with a good movie selection. Alcohol was included."
Cons: "I'm 5'10 and my knees were smashed into the way-too-reclined seat in front of me for 10+ hours. Even though we booked together our seats were separated by 1 row and 4 seats over and they were unable to put us together, even though my row were all single travelers."
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Everything was on time!"
Pros: "Friendly and accommodating attendants"
Cons: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."
Pros: "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
Cons: "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Seats on my United Economy flight were very cramped for leg room as a taller person. Also no charging outlets provided.
No headphones to watch movies on a 6h flight
Pros: "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "Fast easy"
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Pros: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Cons: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Pros: "It got me to Houston, but that’s about it"
Cons: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Cons: "Checked baggage fees!!"
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "Flight kept being delayed"
Pros: "Nothing was positive"
Cons: "Whole experience was terrible"
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Cons: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Pros: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Cons: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "Good non.stop to Costa Rica."
Cons: "Best flight to Costa Rica out of the tristate area."
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "The customer service was very professional and collaborative."
Pros: "Good crew, smooth flying, on-time"
Pros: "Seats were comfortable!"
Cons: "Fully loaded with passengers, had to burn off extra fuel to compensate. Not an inconvenience, just unexpected. Otherwise, no complaints."
Pros: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Cons: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Pros: "Muy buen servicio"
Cons: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Pros: "When I landed in Denver, I needed a wheelchair. The gate where I landed was a LONG way from the gate where I needed to board for my flight to Billings. The person wheeling me didn't think we'd make it to my gate on time----she practically had to run!! As we passed an agent, she asked if they'd call ahead to let them know I was coming. The agent told her they wouldn't hold the plane for me if we didn't make it. I don't know if they did, but I was the last person to board. Thank God!!!!"
Cons: "The person wheeling me to my gate to Billings couldn't find anyone on a cart who get me to my gate faster & on time. I feel that more of them should be available to those of us who need to go such a long distance to our next gate. We barely made it in my wheelchair and had I had to walk that distance, I NEVER would have made my flight to Billings. Also, agents should be able to contact a gate to let them know that a person is having difficulty getting to their next gate!!!"
Cons: "old plane and configuration in business"
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Pros: "Crew was good"
Cons: "Our plane was delayed three hours, which put us in Billing at 12:30am. We also had four different gates in Denver and kept having to move up and down the B-concourse. Huge rodeo."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "The crew was excellent"
Cons: "The flight got delay because of that I had problems at customs and immigration"