Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Great rental
Pros: New Nissan arnada
Cons: Nothing
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8.0
Pros: Vehicle was outstanding.
Cons: Vehicle was not as described-scratched/dirty-damaged seats.
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5.6
Ford Escape not a good value for rental cost.
Pros: Very clean car. Great drop off service with no problems.
Cons: Car was not a good ride. Loose license plate was noisy the whole time and finally figured out the flapping sound a few days before turning the car in. Did not like the idea that I was charged an extra $5/day for my spouse to be a driver. I have rented many cars and was never charged extra for a spouse driver . Thought we were getting a Jeep and ended up with a Ford Escape!
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5.6
Not What I Reserved...
Pros: The truck had low miles and was clean. The rate was decent and the process of renting the vehicle was easy.
Cons: I'm a tall guy so I rented a FULL SIZED truck and I got a "3/4 ton Toyota Tacoma" (not a FULL SIZED truck). If you go on the website and look at a full sized truck it says Ford F-150 or similar. A Tacoma is not similar to a F-150. A Tacoma is actually a 1/4 ton truck and is classified as a mid-sized vehicle. Feel like Alamo is not being very truthful here...
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10.0
Pros: Helpful fast and pleasant. Overall great service
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6.8
Pros: Nice, newer vehicle. Was expected to meet our needs.
Cons: Rear tires with worn tread. Experienced 2 flat tires. Alamo reps were supposed to call me back when replacement vehicle was available. He never called me. Tire ratings are not acceptable for that area. "Maintenance Required" light came on. Pictures available upon request
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10.0
Very smooth
Pros: Speed of transaction, friendliness,
Cons: Nothing to dislike
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2.0
Pros: I like absolutely nothing about renting from Alamo.
Cons: I didn’t like that I reserved an F150 or equivalent and I was given a Toyota Rav4! I also didn’t like that I was charged for insurance I don’t ask for. And the employees for Alamo in Billings Montana were totally unprofessional. Never going back to Alamo!!!
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4.0
add drivers at front desk only, cannot do it over the phone.
Cons: Disappointed that we could not add driver over the phone.
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10.0
Easy and quick
Pros: They stayed open for midnight flight
Cons: Have to bring keys into terminal. But understandable at a small airport.
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9.2
Good trip and nice car.
Pros: Car was great and drop off easy.
Cons: Pick up line was really long and I had a reservation.
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10.0
Check In and Drop Off Process
Pros: The check in and drop off procedure was the easiest we have ever experienced in renting a car. It was swift and painless and much appreciated!
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10.0
Great rental
Pros: New Nissan arnada
Cons: Nothing
review from
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10.0
Pros: Helpful fast and pleasant. Overall great service
review from
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10.0
Very smooth
Pros: Speed of transaction, friendliness,
Cons: Nothing to dislike
review from
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10.0
Easy and quick
Pros: They stayed open for midnight flight
Cons: Have to bring keys into terminal. But understandable at a small airport.
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9.2
Good trip and nice car.
Pros: Car was great and drop off easy.
Cons: Pick up line was really long and I had a reservation.
review from
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10.0
Check In and Drop Off Process
Pros: The check in and drop off procedure was the easiest we have ever experienced in renting a car. It was swift and painless and much appreciated!
review from
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8.0
Pros: Vehicle was outstanding.
Cons: Vehicle was not as described-scratched/dirty-damaged seats.
review from
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6.8
Pros: Nice, newer vehicle. Was expected to meet our needs.
Cons: Rear tires with worn tread. Experienced 2 flat tires. Alamo reps were supposed to call me back when replacement vehicle was available. He never called me. Tire ratings are not acceptable for that area. "Maintenance Required" light came on. Pictures available upon request
review from
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5.6
Ford Escape not a good value for rental cost.
Pros: Very clean car. Great drop off service with no problems.
Cons: Car was not a good ride. Loose license plate was noisy the whole time and finally figured out the flapping sound a few days before turning the car in. Did not like the idea that I was charged an extra $5/day for my spouse to be a driver. I have rented many cars and was never charged extra for a spouse driver . Thought we were getting a Jeep and ended up with a Ford Escape!
review from
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5.6
Not What I Reserved...
Pros: The truck had low miles and was clean. The rate was decent and the process of renting the vehicle was easy.
Cons: I'm a tall guy so I rented a FULL SIZED truck and I got a "3/4 ton Toyota Tacoma" (not a FULL SIZED truck). If you go on the website and look at a full sized truck it says Ford F-150 or similar. A Tacoma is not similar to a F-150. A Tacoma is actually a 1/4 ton truck and is classified as a mid-sized vehicle. Feel like Alamo is not being very truthful here...
review from
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2.0
Pros: I like absolutely nothing about renting from Alamo.
Cons: I didn’t like that I reserved an F150 or equivalent and I was given a Toyota Rav4! I also didn’t like that I was charged for insurance I don’t ask for. And the employees for Alamo in Billings Montana were totally unprofessional. Never going back to Alamo!!!
review from
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4.0
add drivers at front desk only, cannot do it over the phone.
Cons: Disappointed that we could not add driver over the phone.
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