Pros: The BEST friendly service for both pickup and return. The car was a KIA Optima and it was fantastic for us. GREAT gas mileage! Thanks again Alamo!
Cons: There was nothing to dislike about the rental/use experience!
Jul 13 2016
Cons: Cracked windshield
Jul 22 2016
Cons: Rental is a bit expensive - probably due to lack of competition.
Aug 6 2016
Pros: A little line at the return in Billings, but just used the key drop and filled in the requested info.
Aug 8 2016
Pros: Pickup and return were easy and efficient in the baggage claim area. I was upgraded to a larger car and got a Toyota Camry. The comfort and fuel efficiency of the car were very impressive. Overall the rental was very satisfactory.
Cons: The Billings airport could use a few more signs for rental return.
Sep 3 2016
Pros: Got a bigger, better SUV than rented. Toyota 4Runner instead of Kia Sportage.
Sep 16 2016
Cons: They did not have the car we asked for. They service counter was not knowledgeable. we were forced to take a smaller car and swap it out later for a bigger car. they charged us more than quoted.They tried to make us pay for the reservation before the car was rented. i will not rent Alamo again.
Feb 22 2017
Cons: i couldn't get a large car at a decent rate and the girl at the desk was rude. I didn't rent from you and went elsewhere. The girl said that since i had booked through pricline that she couldn't refund my money.
Feb 25 2017
Cons: It wasn't the car I reserved. I reserved a premium SUV and Alamo didn't have the car.
May 22 2017
Pros: Great price. Helpful staff. All went smooth.
Pros: Got to pick my car, ended up with a Dodge Challenger.
Cons: The extra cost for a additional driver.
Jan 4 2016
Hours of operations was not correct on the pick up
Pros: Car handled well and was great on milage, leg room
Cons: Hours to pick up and drop off were wrong. procedures should have been clearer on how to do so after hours as this is what we had to do
Aug 30 2016
As it should be
Pros: Easy, friendly, everything worked.
Oct 17 2016
Pros: I am not accustomed to the newer cars, so I did not know how to use a keyless system. Also, I did not know how to find the cigarette lighter to plug the GPS in. Finally, I had to call Enterprise to find out how to open the gas tank lid--you simply push it in. Although I know the employees are busy with other customers, I wish they would come out and show the customer everything. My agent came out the second time I asked for help, because there was no one waiting in line. He showed me how to do everything I asked.
The car was great, and the agent was very nice and helpful. The price was unbelievably cheap. I will recommend Enterprise again.
Aug 24 2017
Pros: Very helpful staff, when the first van had a warning light on they got us a new van right away, walked us out to the van, gave us a explanation for what everything was. Excellent customer service all the way around
Oct 4 2017
Pleasant efficient agent
Pros: The smile and greeting we received as we approached the vounter
Nov 30 2016
They Prefer Credit over Debit
Pros: The Enterprise place I went to had friendly and extremely patient and accommodating staff! I did have to pay extra to upgrade my car (the one I bought was not available) because I got a deal from KAYAK (I loved the deal! Thank you, KAYAK! :) ). The car itself was comfortable and durable.
Cons: I wish I knew about how paying with a debit card worked! The poor salesperson had to wait for me to come up with two reoccurring bills with a proof of address! (As a on-campus university student, that is not easy to do.) There was also a $50 deposit that I wish I knew about, too.
Pros: Pickup and dropoff were easy and convenient. Initial SUV was too small and we had to upgrade. The price was reasonable and the process was quick. The car was clean and comfortable and reliable.
Cons: The counter agent was less than friendly.
Feb 14 2017
Pros: Loved the car and he convenience of being able to rent a car on line. The Ford SUV was clean and drove well. Gas mileage was ok. The car was easy to park, drove like a dream and had satellite radio. Plenty of storage and room for 4 people. The car experience was excellent.
Cons: I first called the airport for a car. They quoted me 60.00 more than the price on Kayak so I went with Kayak. I bought the extra insurance online since my insurance does not cover the days off if the car is not able to use. When I got to the desk she denied I had elected the insurance and I had to buy the Hertz insurance from them 3 times the price of the online insurance,. I also had to request the whole coverage it was not offered. I know many people choose not to take insurance but for me it is very important, I ended up paying more for the insurance than I did for the car rental. After this I would shop other car rentals since this experience.
Apr 17 2017
Pros: They did allow us to pick up the car early and drop off later.
Cons: Unfortunately, due to the change in pickup and drop off, it appears we have been over charged which was not our understanding when the changes were made,
Jul 16 2017
Pros: Rental agent was great, great service and great car!
Jul 16 2017
Pros: Fast, easy pick up and return. Nice vehicle.
Jul 16 2017
Good but not great
Cons: The greasy wipe they used left residue on the surfaces. Yuck.
Aug 4 2017
Pros: Easy and knew car would be there
Nov 9 2017
Don't sneeze or it will cost you!
Pros: Original cost.
Cons: I flew in at midnight and didn't think it was possible to pick up a rental car at that hour, so I booked it to be picked up the next morning. I then got back on your site and found out that I could get a car at midnight and that it would only add about $14. That's where the problem started. I was told that I would have to make the change through Hertz. When I contacted them they told me it would add $80.
Cons: I rented an intermediate-sized car, and it didn't come with cruise. I can understand a compact or economy not having cruise, but an intermediate should. Also, the car was a bit run down with over 30K miles, hail damage, AND dinner other body dings.
Feb 22 2016
Pros: Clean, value.
Cons: distance to pick up,
Feb 5 2017
Excellent service in Billings
Pros: I arrived in Billings in a full on snowstorm. I appreciated the young woman recommending I upgrade to an SUV. She had smart tips on dealing with all the snow and tough driving conditions.
Cons: Helpful service and good advice.
Apr 4 2017
Pros: Nice clean and new vehicle for a mad weekend trip.
Cons: No one at counter when we arrived. Our flight arrived late and they left. 1am and no car. Lucky Hertz was open. Guess who I will use from now on.
Apr 9 2016
Cons: It was uncomfortable to not have someone check the car back in at the airport, had to just park it and leave, and no one at the counter. Damage could have occurred in the parking lot after I left, and I could have been held responsible.
Other than that, a satifactory experience.
Jan 8 2017
Pros: The customer service on both ends was good.
Cons: When someone is renting a one day, one way rental, 750 miles, in the mountain states, dead of winter, please don't give them the worst car you have, just because you don't want to loose a good local rental car! My 400 dollars for 24 hours should go a little further than that. That is straight up bad business and greed!
Feb 14 2017
Feb 17 2017
Pros: Great gas mileage
Cons: Seats were stained, but what the heck I only had it for a day.
Pros: Courteous staff, prompt service, vehicle flawless, lowest price among several choices. Nothing else to say!
Jul 10 2017
Pros: New van...great shape!
Cons: The rate I received on the internet did not match what was in the computer at the desk...lucky for me I had a copy of the confirmation with the price and was able to show the attendant.
The lady right in front of me had the same issue but did not have a copy of the confirmation...leads me to believe there is an IT issue that needs to be resolved.
Cons: Advertised at airport, but it was off location.
Had to pay an additional $30 to leave the car in long term parking since the office was closed (at 3pm on a Monday) after being told they should have been open! Labor Day!
Totally false and the manager would not work with us on it whatsoever even though kayak said they would be open!