Pros: "I don't fly often in Alaska ....i was impressed..very nice experience"
Pros: "Very few people on the flight. Plane was clean, in good condition. Boarding was straightforward. FA's were attentive and keen to please."
Cons: "One little cookie. I could not log on to the in flight entertainment."
Pros: "easy to travel. Thats it."
Cons: "better management of the lines and clearer postings of the lines to board."
Pros: "Crew was warm, engaging, very attentive - made the whole trip a delight!"
Cons: "Honestly not a single element could have been better - one of the nicest trips we've ever taken!"
Cons: "What are you sat in the plane for nearly an hour while they waited for fuel"
Cons: "They shouldn’t charge for snacks and offer some form of entertainment in an almost 6 hr flight."
Cons: "Turbulence, delayed takeoff due to weather, had to circle back on landing because other planes hadn’t cleared runway"
Pros: "Crew were great"
Cons: "They didn't have a gate for us, so it took a little longer than normal. Otherwise good."
Cons: "Crew could have been just a tad bit more friendly"
Pros: "The seats were comfortable and we had plenty of leg room in economy."
Cons: "For a short flight it was all good!"
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "Good service"
Cons: "If you would update your media systems To be able to charge your Devices."
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Cons: "This flight—CDMX to TRC with Aeromexico—was either incorrect or nonexistent. It had the same number an Interjet flight which I’m now having to wait for today. I’m annoyed to still get updates and emails about this flight that I didn’t (couldn’t) take."
Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."
Pros: "Complimentary food and drink, including one serving of alcohol if desired. Wonderful touch!"
Cons: "I just happened to be in a seat directly in front of the emergency exit, so it did not recline. This was not very comfortable, but understandable. However, there should be an alert about this feature when booking flights."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Food and crew are good."
Cons: "The information in the web site it's confusing. I check in online, and still had to wait 30 minutes to check in my baggage. The seat I was assigned, it's the worst seat I ever had. It doesn't make sense to check in 3 hours early and get 30C in an airplane with 30 been the highest number. In top of it, your staff receving the baggage needs better training and more help. They get overworked and discharge their frustration with the customers."
If we travel with carry on expected to being able to carry the luggage. Could be good if take in consideration the date of reservation to do that
It was a good flight, but no in-air entertainment and charging.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Cons: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Pros: "Roomy, comfy seats. Thanks for the snack and bottle water provided during covid"
Cons: "Nothing really"
Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
Pros: "So ridiculous airline didn’t though in costumer at all"
Pros: "We appreciated being upgraded to first class using my segments."
Cons: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Smooth flight but we got delayed because captain wasn't there"
Cons: "United is the worst. I had to check my carry on both ways for $30 even though my tickets wasn't affordable at all. They have ridicoulous seating."
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "It was a bit more roomy than my last flight"
The flight price was really low. The seats were not that comfortable.
Cons: "Everything from the flight, service and customs entry process to going back through security. It was an awful experience with delay of 2 hours due to aircraft issues which should have been checked prior to boarding passengers."
Cons: "Delayed us several hours. Missed our connection home. Ruined our anniversary trip. Had to drive 5 hours in the middle of the night in order to make it to work this morning. I hate your airline and will never fly it again."
Pros: "The crew was great."
Cons: "The space was toooo tight!! It’s hard that you can’t even offer water."
Cons: "Hidden costs. Had to pay extra for carryon and checked luggage."
Pros: "On time, no delays, ran smoothly"
Cons: "Uncomfortable seats, trays not full size, no outlets, no tvs"
Pros: "Just the price to be honest"
Cons: "Not on schedule at all .. Missed my fly from florida to ACY . big delay almost 4 hours . not happy . im sorry i will not recomend this airline ."
Cons: "No one staffing the desk until an hour and a half before one of their two flights for the day is scheduled to take off. The staff was very unprofessional and prioritized their friendly conversations behind the counter over taking care of customers when they finally showed up."
Pros: "The staff was wonderful, and hilarious! Shout out to Scott from flight 338! He made everyone on the plane laugh. Also the staff at check in gave me an emergency exit seat so I had plenty of room!"
Cons: "I will never fly with Spirit again. Do not be fooled by the cheap prices of the tickets as they do not include baggage fees (an extra $240 for two people to check bags round trip.) Nothing is complimentary (not even soft drinks or a bag or pretzels,) drinks are super expensive, there is no hanging options for your suits/dress (so don't bother to dry clean before you come) and there is no entertainment options at all. Also, when picking your seats do not pick the seats with only two thinking that you will have a window seat next to your travel partner- instead the third seat by the window is where you will be sitting with the flight attendant. Overall, it was the worst flight experience of my life."