I was stopped at gate to check in luggage. Once I got got onto aircraft there were so many empty overhead bins and some were even empty. There were passengers with much bigger bags than me. I was worried that my bag would get lost but it all worked out
It took a long time to board. The real problem was the flight though. It was a little noisy (not the airlines fault) and incredibly hot.
We will fly American again
Pros: "They were on time."
Cons: "They pack the flights with minimal service."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Cons: "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
Cons: "The entertainment app didn’t worked"
Pros: "Boarding was seamless, crew and flight attendants were awesome."
Cons: "The aircraft itself seemed dated. Very limited seat adjustment options, considering I was in First Class"
Pros: "The crew was friendly."
Cons: "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
Pros: "Everything was excellent"
Cons: "The flight was delayed. I would have missed my connecting flight so rebooks through another midpoint. That flight was cancelled. Love AA! ☹️"
Pros: "the best seat ever and very amazing crew"
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Pros: "We landed safely"
Cons: "Boarding was delayed at least a 1/2 hour so arriving was late. My luggage never made it on the flight so I am hoping it gets me to tomorrow however no guarantees."
Pros: "Late taking off. Pretty much on time for arrival. The pilots made up an hour."
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Pros: "The non stop flight Guatemala- Chicago"
Cons: "Just a cookie and drink for international flight(4 hrs +)"
Cons: "Terrible airplane food"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Pros: "The service was fast and friendly. The crew was so helpful"
Cons: "Ran out of the kind of food I wanted"
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Pros: "The crew was extremely personable, friendly, courteous and helpful. They must have come down the aisles about 20 times during the trip."
Cons: "The food was not great and the movie selection was pretty bad."
Pros: "The Crew was friendley."
Cons: "Could not checkin on internet."
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"
Pros: "Very comfortable and enough drink service."
Pros: "It was uneventful and nobody got aggressive or put hands on my."
Cons: "No free meal was served."
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "....it all worked as planned.."
Cons: ".... nothing .... it all worked as planned ..."
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "On time. Quick boarding."
Cons: "Poor customer service and late departures."
Pros: "Every thing."
Cons: "All good"
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "Good experience...the flight was on time and comfortable"
Cons: "No complaints"
Pros: "the movie that was shown"
Cons: "Boarding, to then sit on the runway, with little to no air circulation"
I booked this trip for my inlaws and they told me that they were treated with professionalism.
Some people were not wearing masks appropriately & there wasn’t anything done about it.
Cons: "kayak geat flighthub the worse ROBERS"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "staff was nice"
Cons: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Pros: "Crew was ok"
Cons: "Had to wait in plane for over 1/2 hour coming and going to Denver!!!"
Pros: "Losding procedure orderly, staff helpful."
Cons: "Pretzels are getting old, anything new out there?"
Pros: "getting to my destination"
Cons: "How does a 700 mi flight take 14hrs to accomplish. Fly United and find out."
Pros: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Cons: "La película que pusieron fue realmente mala"
Pros: "Loved the stroopwaffles"
Pros: "Everything was fast"
Cons: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Pros: "nice plane. good service good job of getting our missing bags to us."
Cons: "delays on both ends. luggage did not arrive with us on either end"
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Cons: "Waiting in the airport for 8 hours."
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Pros: "Excellent crew."
Cons: "Tight quarters."
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Pros: "Smiling attendants."
Cons: "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
Pros: "Clean, New airplane, roomy seats. No complaints!"
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Pros: "On time, comfortable seat, good drink service."
Cons: "Everything was fine, nothing to dislike."
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Cons: "Everything was good"
Cons: "Somewhat condescending comment from one of the flight attendants when I asked if they had a blanket. She said oh no, we haven't had them for ten years! I wanted to say -- must be just on the larger flights then- as I had just gotten off a United flight from Honolulu to Chicago where there weee plenty of blankets. I just smiled and said ok."
Pros: "Arriving in the states"
Cons: "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
Cons: "I had to wait 16 hours, it was a serious delay"
Cons: "Constant changes to the departure time."
Pros: "On time flight and no problems at all"
Cons: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Pros: "We weren't very late into montrose despite the wait"
Cons: "Must have been 80 degrees in the cabin, air from overheard nozzle was warm Waited at the gate having boarded for 20 minutes"
Pros: "On time"
Cons: "Not entertainment"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "In flight entertainment was great until the network stoped working 2/3 of the way there."
Cons: "We landed almost 40 min early, but was not allowed to get off because we had to wait our turn. So we just sat there with with nothing to do."
Pros: "Polite crew, very helpful"
Cons: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Cons: "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Cons: "Nothing great and peaceful trip no issues at all"
Cons: "Two hours Delay not good"
Pros: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Cons: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Cons: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Cons: "Free entertaiment. Not only pay"
Cons: "Delayed, needed to change the second leg"
Pros: "The space and complimentary drinks."
Cons: "The boarding process was not organized."
Cons: "This flight didn't happen."
Pros: "The bar tender nice service the flights excelent"
Cons: "The service"
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."