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Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

The seats in coach were too narrow for comfort...and I'm a medium size.

No screens in seats or outlets for phones. Old planes. Never again.

Beat up baggage

There was no rhyme nor reason for who boarded first

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

No screens in seats or outlets for phones. Old planes. Never again.

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

fast flight

Wi-fi sucks

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

There was no rhyme nor reason for who boarded first

got a new plane fairly quickly

mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight

Beat up baggage

No screens in seats or outlets for phones. Old planes. Never again.

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

There was no rhyme nor reason for who boarded first

Not much food offered on a long flight.

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

Boarding is as usual chaotic

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

The crew and plane

Boarded late. Boarding was confusing to many flights at the same time from one gate. And arrived late and the flight was overbooked so I was not assigned a seat til the last minute.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

That it was a jet, not a turbo prop!

An hour late leaving Denver because the plane had to sit and burn fuel due to weight. Only drink option was water offered for the flight.

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality.

There was no rhyme nor reason for who boarded first

Beat up baggage

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc

We were almost an hour late

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Entertainment console was defective

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

Beat up baggage

No screens in seats or outlets for phones. Old planes. Never again.

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.

Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.

Boarding is as usual chaotic

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.