Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Lemon pasta mixed with tomato pasta was weird. Little salad was weird. What was it made of?? Not bad, just weird. Choco brownie was nice but richer than Trump's claims about his own wealth. Will get the chicken next time."
Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"
Cons: "The Sandiego flight has a delayed 1.5 hr I lost all my connections I pay insurance I what my money back I lost my meatting and now I’m flying back again"
Pros: "The boarding and take off is good-getting to the destination a bit ahead of schedule is welcoming"
Cons: "Flight attendants so ordinary in what they did, lack of professionalism, service so so, talk a lot but do little"
Pros: "Very happy with my trip"
Cons: "My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line."
Pros: "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "No tv"
Cons: "No tv"
Pros: "Plane was nice and clean. Crew was pleasant and helpful."
Cons: "Talking, crying 6 yr old next to me."
Pros: "Enough empty seats that I could lay out to sleep. The price was very reasonable."
Cons: "Hard to believe in 2017 an airline can offer a 9-10 hour flight without any in-flight entertainment system."
Cons: "The flight was an hour late!"
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Cons: "No complaints."
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Cons: "Not the most comfortable aircraft"
Cons: "Bag damaged. No one to report damage to"
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Pros: "The flight was on time, boarding was well-organized, the service was friendly and helpful."
Cons: "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
Cons: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Pros: "Good boarding procedure"
Cons: "Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!"
Cons: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"
Cons: "No leg room. Horrible food, issues with hot beverages. No screens!!! On transatlantic flight? No movies??? Never again"
Cons: "Small spaces for legs, dinner taste... No tv screen in the seata back"
Pros: "Good entertainment"
Cons: "The flight attendants were not very polite. One of them spilled one of the dinners right next to me and hardly cleaned it up. I waited for her to come back to clean it but a few hours later, I just cleaned it myself (even though she spilled all of it)."
Pros: "It was short."
Cons: "The gate area was horribly crowded, extremely chaotic and hot."
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."
Pros: "smoothest and quietest flight ever, on a brand new 787..."
Cons: "not much in the way of movies."
Pros: "Everyone was nice and the seating area had room."
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "1. Flight left late. 2. After landing sat on tarmac for 30 minutes waiting for gate. 3. After arriving at gate, had to wait 15 minutes to open door. 4. Poor service assisting me to get to connecting flight on other side of airport."
Cons: "Cancelled my flight. I have zero faith in Air Canada."
Cons: "The rest room did not work"
Pros: "A nice short flight: there isn't much to say here, but the flight was smooth."
Cons: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."
Cons: "Not giving us an update on why the flight was delayed"
Pros: "I like that personel was nice on the way back from europe."
Cons: "On the way to Europe i find out that i was supposed to download the app in order to watch movies on the plane, apparently i was supposed to get an email from Air Canada however there was NOT A SINGE EMAIL from Air canada. On breakfast they offer me banana bread. ARE YOU REALLY serious???? no eggs or sausage or something. Disgusting!!!! Had to beg flight attendant to give me piece of old bread. Very disgusting air lines!!!!!!"
Cons: "My Mon couldn't fly because I never have noticed that she needed a Canadian Visa. She came from Mexico with her American visa and the experience buying a ticket with this airline was a nightmare."
Pros: "everything was as I expected"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Pros: "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
Cons: "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
Cons: "Want a refund"
Airlines flying from Changsha to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights