Find cheap flights from Changsha to New York
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Top 4 airlines serving Changsha Huanghua Intl to New York
Scores according to KAYAK customer reviews
Cons: "Very nice crew and great food"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Don’t be late"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "I love the food"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "kLM staff was great."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Left ontime and service was excellent."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "OLD plane without comfort or entertainment"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Cons: "Incredibly disorganized"
Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"
Pros: "All of it"
Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
Pros: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Cons: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Pros: "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
Cons: "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."
Cons: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Pros: "Friendly staff n helpful. Good seats, movies available"
Cons: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Pros: "Nothing special."
Cons: "Not apply."
Cons: "There was no wi-fi!!!"
Cons: "Never on time"
Cons: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Pros: "Everything was fine. It was a very short flight."
Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Pros: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Cons: "Did not have food options I wanted - ran out."
Cons: "They wouldn't seat us together"
Pros: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Cons: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Pros: "Everything was great I had a Blast"
Pros: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Cons: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Cons: "Horrible to say the least Never made it to Toronto"
Pros: "Short flight, crew is friendly, and easy boarding process."
Cons: "I find the Air Canada flights between Toronto and Newark are frequently delayed."
Cons: "it was delayed for 1 hour"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Pros: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"
Pros: "Flight took 1 hour instead of the scheduled 1.5 hours."
Cons: "Flight was a half hour late to board and then another hour late to actually take off."
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Cons: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."
Pros: "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
Cons: "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."
Cons: "The flight was delayed twice, and then when we boarded, were told that the flight would be delayed again . . . and then informed that the flight was canceled. The staff did not know what was happening, and kept us on the plane for almost 2 hours, before letting us off and telling us there were no hotels available. It was a nightmare experience transferring in Toronto. The crew did what they could, but they were largely kept in the dark too."
Pros: "Efficient, vigilant and helpful crew"
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Pros: "Flight attendants did not wake me up!"
Pros: "Service was good"
Cons: "Delay and almost miss my connection flight... and its not the first time with Air Canada"
Cons: "When did Air Canada stop providing meals on international flights? It was my first time flying in/out of Newark on Air Canada and was surprised I had to purchase food on an international flight. Chicken noodle soup in a cup was $3, was about the only thing that looked reasonable on the menu."
Cons: "the crew is impatient. The stewardess left before i even finish my sentence."
Pros: "The team was very pleasant and helpful."
Cons: "The movie selection was not the best for US movies."
Pros: "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
Pros: "I was really impressed with the care and attention given to us by the crew. This was a very comfortable flight and I am looking forward to flying with China Southern many more times"
Cons: "There could be more diversity in the entertainment"
Cons: "They did not have a vegetarian option available to me on board. They should have offered bottled water for a a flight this long to avoid dehydration. Also my entertainment system was faulty. It didn’t offer a wide selection of movies and halfway through the flight or completely shut down. I couldn’t even listen to music or track the flight. Staff also had difficulty understanding my English so I gave up on communication."
Pros: "Very good and attentive service. Best price on many of their routes compared to the other airlines."
Cons: "Website needs to be improved. Need better selection of entertainment."
Pros: "Flight attentendents are excellent"
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything about this flight!"
Pros: "price, considering have the price are tax and fees, it's a great deal. plane, new equipment, 777 with modern entertainment crew. amazing how they been over backwards to satisfy a few disgusting rude middle aged male Chinese travelers."
Cons: "stereotypical Chinese travelers. rude abusive loud, they warn their reputation layover, 6 hours for flights between major cities seems excessive. hub in gaungzhou stinks"
Pros: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Cons: "The food was mediocre at best."
Pros: "Excellent management, well cared & hospitality"
Cons: "Liked everything, keep it up for its prosperity."
Pros: "The crew was always on top of things. The bathrooms were kept extremely clean. Ontime departure and early arrival. I would definitely recommend China Southern. Many movie choices. Very pleasantly surprised!"
Cons: "Seats dont recline"
Pros: "Service was good"
Cons: "Food wasn’t great but not bad"
Pros: "They only delay 30 minutes instead of leaving longer"
Cons: "All the international flights departing and arriving in Guangzhou were ferried by bu. It's very inconsiderate for customer with luggages. Customer service representative was unhelpful at lost and found and at the airport terminal. It's always another department's problem."
Pros: "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
Pros: "They did work with us to help with the seating."
Cons: "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."
Pros: "The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!"
Pros: "Food and bording good"
Cons: "For the intertainment need more move asian drama and bar service not enough, comnication is poor smile is jero with crew members"
Cons: "The food was awful. I felt sick after eating it and still feel sick after many hours. Being on a 15 hour flight we don't have much choice but to eat some of it"
Pros: "One of the better airlines in China. Amazing staff, Bilingual."
Cons: "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. The food is laughably bad."
Pros: "comfort level, movie selection on a long flight, and the Flight Attendants were very kind and helpful. Always a lot of legroom"
Pros: "Comfy seats, really nice and friendly staff, and great selection of movies."
Cons: "Flight was delayed, but I know that's not necessarily their fault."
Pros: "The flight was direct"
Cons: "Delayed for seven hours and sat on the plane for four hrs before taking off"
Pros: "I had a long layover in China, was coming from Nepal and the airline provided me with a great hotel room, transportation back and forth to the airport, even a museum pass and city tour. Wow, that's a first!"
Pros: "Having flown internationally often, but never on China Southern, I was more than impressed and please with the complete experience."
Pros: "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
Pros: "see above."
Cons: "n / a"
Cons: "Didn't even get to take this flight due to the airline moving departure forward FOUR HOURS and NEVER INFORMING US. Most miserable travel experience I've ever had."
Cons: "Lots of pork and beef"
Pros: "Price, service and personal attitudes of the crewmembers."
Cons: "Less online services available."
Pros: "The inflight crew was accommodating and friendly. If I were to chose this airline again I would take a shorter layover"
Cons: "I had a 13 hour layover in Guangzhou and was told a voucher was offered for a hotel and a meal. I figured with this layover I could possibly see the city while I waited but a damper was put in those plans. It took me 3 hours to figure out how to acquire the voucher due to not having any assistance from the staff or them not speaking English. The airline basically chose the hotel for me because it would have been another hour wait if I decided to change the hotel. Upon arrival at the hotel I met another passenger that had been in the city for 2 days back and forth to the airport because her connecting flight was late to Guangzhou and the airline had no space on the other flights. The wifi connection at the airport was poor and I was unable to use the food voucher at the time I arrived as it could only be used for breakfast. Their is no wifi offered on flight and the food was okay."
Pros: "whem I arrived on the aircraft I requests two business class seats which was available and we got it, two other passengers came requesting up grades to business class and was told that no seats are available. This was when boarding was complete."
Cons: "When the aircraft took off, I saw air hostess taking turns to sleep in business class seats that was available. Their was three seats available which was kept back for the air hostess to use personally and passengers were refuse the up grade."
Pros: "I liked the foot rest, pillow, blanket and head rest. The entertainment had a great variety of movies, which I enjoyed."
Cons: "The boarding could've been more organized. I only ate one meal out of the three that were served and the noodles were bland. The TV's should have a brightness option."
Pros: "Great airline . Super nice staff they had English speaking flight attendants unlike other Chinese airlines I've dealt with. Excellent service!"
Cons: "Everything was great"
Pros: "The food was good, good choices in movies and comfortable but take your eye pillow and earplugs to sleep because the lights on the cabin will come on when serving food and wake you if you are sleeping."
Cons: "Kinda rude flight atendants, poor food and warm beer And no alchoohol,"
Pros: "The flight boarded early and left on time. The entertainment provided was good."
Cons: "There was hardly any service from the in-flight crew. I've had shorter flights where the crew comes regularly with water, at least. This crew did the least possible, it was worse than flying in the US on an American airline."
Cons: "smooth trip! no hassles"
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "I was bumped from economy to business class. This was a unique experience in which I got to travel as a VIP. Economy class with China Southern is better than domestic U.S. carriers, but business class was something else."
Cons: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
Pros: "I liked that although I didn't request special meal via phone, some fight attendants tried to accommodate me. Others were not having me. I liked that I could look at detailed maps of the flight route. There were excellent movies to watch to kill the long frigging flight."
Cons: "The seat space was limited. Some fight attendants seemed off or in bad mood."
Pros: "Service, transit hotel"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Few people know you have the option to upgrade with China Southern airline onboard. You can get a much more comfortable seat (premium economy) for 150 to 250 dollars. It's totally worth it for long international flights to China!"
Cons: "The android systems used for media and games kept freezing and rebooting."
Pros: "The staff was friendly and attentive."
Cons: "The plane was filthy. The pillow they gave me was gray for example. I had to wipe everything down first. The biggest surprise was that there was no internet on any of the four flights I took with this carrier. It's 2016 how do you not have internet available? I would not fly this airline again until they can compete with Western airlines."
Pros: "On-time flight. Served food was okay. Entertainment syatem was above average. Flight attendants were nice and attentive. My entertainment console was not working and they lent me a tablet as a replacement."
Cons: "Not the airline fault but some passengers acted selfishly and not thinking about other passengers."
Pros: "The price and everyone gets their own TVs."
Cons: "They are completely unorganized. You cannot log into their website from the United States to pick your seats because their website is degraded. There is only one phone number and it is in China. Furthermore, expect to wait 30+ minutes for someone to answer the phone. If they do, it will be very static and they don't speak English barely at all. Expect layovers in China (we had two layovers in China on our flight from Tokyo to NYC). There was mass confusion with Chinese immigration workers because they didn't speak English and understand we were simply transiting (for which no visa is required). For the love of God, PRINT YOUR ITINERARY AND BRING IT WITH YOU WHILE YOU TRAVEL. It's the only thing that got us through immigration. We had to recheck our bags and go through immigration and customs several times on our way from Tokyo to NYC. The food is barely edible. And worst of all, you are joined by very pushy and rude Chinese people who spit and hack up their phlegm the entire time. Expect to hear those gross hacking noises from all around the plane. Lucky me, I was seated right next to the leader of the hacking pack. I had to beg a flight attendant to find me a new seat. I would have upgraded to premium economy (as I did for my outbound flight) but they don't let you do it at check-in. Unless you can access the Chinese version of the website, they make you wait until you get on the plane, at which point almost all the premium economy seats are taken (they were in my case)."
Pros: "Clean inside,"
Cons: "Too short switching time, cause missing next flight when I went to China; when I am back to America, the flight canceled because of weather, nobody help change the ticket, not good service"
Pros: "Patient and helpful crew"
Cons: "A lot of the passengers from Beijing to New York had obviously never flown before. No gifts or toys for kids to quiet them down."
Pros: "The service was excellent"
Cons: "The service was excellent"
Pros: "Staff extremely courteous and helpful."
Cons: "Wanted vegetarian food - not available. Terrible food in economy. Ugh."
Cons: "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"
Pros: "Leg room"
Cons: "Flight amenities & entertainment, imited English and baggage service."
Pros: "Flight attendants were very courteous and responsive to requests. Overall, service was superb."
Pros: "The crew were very friendly and helpful. It was on time . The entertainment has various choices. It was safe and clean."
Cons: "Some food was not tasty."
Pros: "Crew was nice and attentive."
Cons: "Food was bad."
Cons: "My flight from Shanghai to Beijing was delayed more than 4 hours, which let to missing the connecting flight from Beijing to JFK. Then the nightmare started. It was after midnight when we arrived at Beijing airport. The staff offered no help with re-booking and hotels. I had to spend the night sitting on the cold floor, hungry and anxious till the ticket counter reopened in the morning. The morning staff were even worse than the night crew. They were extremely rude, unprofessional, they lied and insulted customers. Very disappointed with Air China. Will file an official complaint."
Pros: "Not near as bad as the reviews I've read. Service was good and seats comfortable."
Cons: "food isn't great (but is it good on any other economy flight), nor is drink service (they really limit when you can order wine). Poor entertainment."
Cons: "The personnel providing misleading informatiin such as: we don't have flight. Charging unrefundable $75 for the rights to be in a waiting list and promising, the surchRge is refundable . Cancelling flights at the lazt moment for lack of personnel"
Pros: "My wife fell down at the departure hall of PVG and had a small cut on her face. We got immediate medical attention and coordinated assistence from the ground personel and air crews (CA1884, CA989). We are very grateful for the exceptional help."
Pros: "Cheap ticket"
Cons: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone. The food was terrible and in a 13 hour flight we were offered no snacks between our two terrible lukewarm meals. The flight attendants were not very helpful or friendly. My boyfriend was having stomach issues and they wouldn’t let them sit in an empty seat next to the bathroom for a few hours. They also booked our tickets with only an hour to switch and had to be rushed through security."
Pros: "I requested a special meal which was very good. My flight was comfortable and on time."
Cons: "I would have liked to be able to check in earlier. I arrived at the airport 4 hours ahead and was only able to check in 3 hours ahead."
Pros: "Crew is rude. No English spoken."
Cons: "Shutting off electronics 45 minutes before you land is ridiculous."
Pros: "The screen was fault."
Pros: "This time they have someone stood at the international transfer area to help with passengers who only have a short time to board the next flight. My friend told me that she didn't see this kind of arrangement when she was transfer at Beijing a few years ago and she missed her flight and have to wait for the next flight which was 24 hours later."
Cons: "It seems okay at first. After we landed and by the time I get to the baggage claim area and realized that one of my bag was missing. No one provide any explanation as to why this happens. I have to fill out the Property Irregularity Report and specifically told them to send my missing bag to my work address if my bag is found. The agent told me that before they deliver my bag, they are supposed to call. Two days later, their delivery person came to my work place and do not want to wait for the security guard to call up to get me and took off with my bag. He did not call to inform me of the delivery. I left many messages regarding the incident and no more return my calls or attempt to contact me. They really have very bad customer service. 4 days later, by accident, I spoke with one of the agent and she said they can re-delivery my bag. I found out later that they delivered my bag to my work place at 5AM in the morning. Of course I am in bed and not available to receive my bag. At the time of writing this post, I am 9 days without my bag and I don't know when will I ever get the bag. I will never fly with this airline again and will not recommend to anyone."
Cons: "They tried to screw me over with my reservation from the beginning. No notifications of any changes to my flight or anything. Missed my initial flight going home. Paid another airline to catch my transfer flight and was denied the ability to board. Had to pay for a brand new ticket which I am currently going to dispute with my creditor. They are not American friendly at all. Felt targeted the entire time."
Pros: "Overall a very good job for a low budget flight. The boarding and unboarding process was efficient. The crew was extremely pleasant and helpful, they were constantly monitoring and cleaning the restrooms."
Cons: "The entertainment choices were limited. This was my return flight and since less than half the movie choices (19 total to choose from) were in English (the rest in Chinese with subtitles too small to read on that tiny screen) by half way thru the flight there wasn't anything left to watch:(. The food was very bland, the "shrimp w/noodles" turned out be 6 tiny shrimp with elbow macaroni noodles with absolutely no taste at all (very disappointing). Although there was drinks left in the galley between meals there wasn't any snacks, unlike my first flight from JFK to Beijing, were there were some cookies and fruit also available. Finally, there was an incident with about 5hrs left in the flight were drinks were being served. I had just gotten a glass of orange juice set down on my food tray. No sooner the women sitting in front of me stood up and spilled the entire glass of orange juice in my lap. I call on of the flight attendants for assistance, she was eager to help, unfortunately there wasn't any towels or paper towels or absorbent anything available for her to work with. Fortunately I did have 5hrs to dry!"
Pros: "Don't expect much and you will be delighted by what you get!"
Cons: "I could not choose my seat. Assigned a seat near the back (last row with 3 chairs) and a small plastic box took up most of my legroom."
Pros: "Nothing..missed both connections, air china staff were not anywhere in beijing..i was told counter was closed at 10pm and to call a lical reservation number to reschedule my flight for the next day? Seriously..i paid 5k for this ticket..my bags were checked in to my final destination but at the third destination i was told there was no transfer service ( at guangzhou) snd that i needed to claim it and check it back in even though i cleared immigration at beijing..no one speaks english and will send you in circles around beijing airport..bad bad bad"
Cons: "See above"
Pros: "The staff was well mannered and did their job well. The price was good so I wasn't expecting the best...`"
Cons: "The seats.They felt a little claustrophobic and the headrest pushed out so far that my head was down to an uncomfortable level.I know they offer better prices by getting more people on board, but the small seat space and laughable incline made the long journey a bit more uncomfortable than it should have been."
Pros: "Nice plane. Appreciated priority boarding for my son and me. Also lost my phone right before boarding and someone was sent to look for it."
Cons: "Some members of crew were very helpful while others were straight up rude when I asked for assistance."
Pros: "Absolutely nothing."
Cons: "The staff was always rude, no matter which flight I was on."
Pros: "The flight was smooth"
Cons: "The God was meh I would have enjoyed more authentic Chinese food but it was hot so that's a positive"
Pros: "The best part about Air China was the low price. Everything went smoothly. We were late departing so I missed my connecting flight to Japan. I had a 16 hour lay over. I recommend paying more attention to the total hours. I mistook 9pm for 9 am ! The airport in Beijing was a fine place to read.."
Cons: "The flight was totally booked - the plane was full. 90% of the movies offered were Chinese in origin."
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Pros: "The in-flight crew was amazing for a 13 hour flight they stayed very upbeat. I would fly this airline again because of them. It was also fun to practice my Chinese with them."
Cons: "Getting in contact with Air China for seat assignments was like pulling teeth. They also wake you up every 3-4 hours for drink services and food. The food is nasty, if your sleeping they should let you sleep instead of waking you up."
Pros: "Airfare was a good price."
Cons: "Departure from Newark was 1.5 hours late because of a lame reason, the luggage couldn't be loaded on the plane in a timely manner. When I arrived at Beijing, they encouraged me to run to my connecting flight, even gave me a sticker and had people directing me, but it all seemed like for nothing as I wasn't even fast tracked through security. Not only did I sprint a mile across the terminal for no reason as the flight departed when I arrived at the gate, they couldn't even properly direct me where to get a new ticket for the next flight. About 100 people missed the flight so I don't know why they didn't hold the connecting flight as it was the last one of the day. Very poor service and organization the entire length of the trip. The flight the next day was late as well!"
Cons: "They lost my bag it had all my souvenirs from my Japan trip"
Cons: "Entertainment system stopped working, all available movies were at least 6-7 years old, food was terrible."
Cons: "No food for purchase. Rude service, lots of rules on board. Small movie selection."
Cons: "The flight crew seemed to be a bit racist. I'm American, they're all Chinese. They skipped me while serving food and beverage, skipped me while collecting garbage, and would not come when I asked for help. I finally was able to get some food when the kind man next to me noticed what was going on and spoke up about it. In contrast, 5!3 man on the other side of me kept elbowing me periodically throughout the flight, and placing his feet in front of my chair directly where mine should go. This was extremely annoying on a 13 hour flight. I will never fly with air china again."
Pros: "Quick boarding, good service from flight crew"
Cons: "Limited entertainment offerings, quality of food can be improved."
Pros: "no coke zero, diet pepsi anything, although I am gold they didn't give me a better seat"
Cons: "food very iffy"
Pros: "As the standard for the Asian airlines, the service was impeccable, the flight attendants were on call, and did their very best to make sure everyone was satisfied What really impressed me, before the flight and during check-in, my friends of 4 were all placed as close together while still upgrading our seats. I'm pretty sure we just asked if upgrades were available and the guy at the counter gave them to all four of us complementary. Outstanding way to get return customers. ."
Cons: "The food was par, it wasn't bad by any means, it just looks too much out of a box, however, I will not complain as the flight price, quality and service were beyond expected."
Cons: "When I received my laguages after 2 days from the airport my stuffs were missing. Who'll be responsible for this ???????? Highly disappointed with the service by air China. We spent our money to travel in your airlines. We gain noting lose our time , things which were in the laguage , plans got ruined. I'm sorry to say this I'm never ever gonna choose air China or never gonna recommend air China to my family and friends. Disappointed with air China!!!!!!!!!!!!!!"
Pros: "Flight itself was good. Comfy business class seat, good food, cabin attendants good. On 777, try and get middle seat so no one needs to climb over someone else to go to the toilet if there seat mate is sleeping."
Cons: "Air China's customer support in English is abysmal. You'll need a Chinese speaking friend and patience if their flights are delayed."
Pros: "The flight was on time."
Cons: "I was in a window seat and I could only rest one leg at the leg rest in front of the seat. I was with my girlfriend and she was seating in the middle instead of the window seat and the flight attendant told us that we should not switch seats. The food was okay."
Cons: "Seats were terrible, food even worse."
Pros: "Entertainment and drink selection was decent. Plane was pretty new with large personal monitors and usb charger"
Cons: "Flight was delayed for 3hours. Boarding process was a nightmare. there no was line, people were pushing and was almost like a herd of cows just trying to squeeze through the gate asap. Staff did not do anything about this and just watched. Food was terrible, my salad was defrosted which meand the vegetable was wet and soggy. Although the planes were new, the seats were verr narrow"
Pros: "Boarding was smooth and there was no flight delay in all legs of the journey. The price is the cheapest I have ever paid for for the same destination. And I was surprised to find online entertainment even though I could care less about the qualities of the available movies."
Cons: "The food. I am comparing it to Singapore Airlines, which I used to fly with to the same destination every year. I suppose they are not comparable given the huge price difference. The crew. Again, I am comparing it with SQ. They are quite brusqe, not as attentive, and not as pleasant."
Pros: "The slippers"
Pros: "The crew was friendly and attentive for the most part. Although they did keep mistaking my ipod for a phone and was told multiple times to shut it off. They were just doing their jobs."
Cons: "The choice of movies could have been better and the food was not the best. No vegetarian options offered."
Pros: "Good price."
Cons: "Very hard to change seat. No one seemed to have "access" to change my flight, not weeks before, not the day of, not at checkin and not at the ticket counter. No phones allowed ON during flight. Not just airplane mode. No phones on allowed? Weird."
Cons: "The flight was late. The crew was rude and yelled at everyone in Chinese. They crew gave very small amounts of water (servings the size of a shot glass) and were rude when you asked for more water."