CHS - TRC

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Charleston (CHS)
Torreón
Mon 6/21
Mon 6/28
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Top airline flying Charleston to Torreón

Scores according to KAYAK customer reviews

7.4
Aeromexico
Overall score based on 9,635 reviews
7.5
Boarding
7.5
Comfort
7.9
Crew
7.3
Entertainment
7.0
Food
Airline reviews

Cons: "Was not able to travel because of the virus, I was suppose to visit my parents"

Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"

Cons: "The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new"

Cons: "Excelente"

Pros: "Aeromexico is one of my favorite airlines. I like everything overall."
Cons: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."

Pros: "The seat"
Cons: "The food"

Cons: "Seat confort is bad, specially for tall travelers."

Pros: "Fast and efficient"

Cons: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."

Pros: "Crew ok seat no"
Cons: "More pillows"

Pros: "N/A"
Cons: "This flight—CDMX to TRC with Aeromexico—was either incorrect or nonexistent. It had the same number an Interjet flight which I’m now having to wait for today. I’m annoyed to still get updates and emails about this flight that I didn’t (couldn’t) take."

Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."

Pros: "The crew and the promptnes"
Cons: "When boarding they had us wait a while to get on the plane they started boarding too early before we xould even get on the pla . It didnt seem that the plane was ready to start letting the passengers on board."

Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."

Pros: "Nothing"
Cons: "Made us miss our non refundable flight due to customs line for “tourist fee” and scanner not working for passports. Even thought we still had an hour before flight was scheduled to fly they claimed that we would not have enough time to check in bags before the departure. They then proceeded to acknowledge that it was customs fault but they can’t do anything about it. The rest of my party made it to the plane with plenty of time but my husband, 2 year old, 9 month old and I were left stranded in Tijuana, Mexico. The airline didn’t even offer a credit towards another flight, they we offering a new flight two hours later for $2,800 US. Then suggested to maybe arrive earlier next time, even though we arrived 3.5 hours before our domestic Mexico flight! Then when my party arrived at the destination they ask and complained about the incident and found out, the internal note said “ missed flight due to client refusing to pay luggage fees”! Horrible!!!!! What’s worse was that we had to spend the night the airport because they shut down shuttle/car rentals services. Aeromexico worst “company policy”and liars! Tijuana international airport is a joke! Don’t waste your time and money!"

Pros: "the aircraft was incredible nice and clean. I loved it!"
Cons: "hello, the only thing I did not like was the air conditioner. It was too high and my eyes got very dried and irritated. From that everything was very good. thank you"

Cons: "No spacefor carry on bag"

Pros: "All"
Cons: "."

Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"

Cons: "delay due to late arrival of crew entertainment system not working properly"

Pros: "Fight crew were professional and courteous."
Cons: "Delayed flight and no tv"

Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."

Cons: "Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed."

Cons: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"

Pros: "Yes"
Cons: "None"

Pros: "Nothing Aeromexico personal was rude again"
Cons: "They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!"

Pros: "Service was good"
Cons: "Choice of food...only non-vegetarian sandwich was offered."

Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."

Cons: "They lost my baggage and then I lost my flight, I want a refund I am still on Mexico City"

Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"

Pros: "Nothing"
Cons: "Every thing"

Cons: "Kayak diverted me to FlightNetwork, which charged me for the ticket but did not provide the ticket. I am seeking a refund."

Cons: "My flight was oversold, I did not get on the plane. Had to wait 5 hours for the next flight. Supervisor didn't want to talk to me. Employees where rude. They didn't care."

Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"

Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."

Pros: "Checking in was fast and easy"
Cons: "Nothing"

Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"

Pros: "Airline gave me a good seat assignment"

Pros: "boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage."
Cons: "landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though."

Pros: "The New airplanes. great crew with excellent team work concepts"

Pros: "boarding was good and easy."
Cons: "got a non reclining seat and a next door passenger that kept pushing me with his leg onto mine"

Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."

Pros: "The seats were huge and extremely comfortable. The leather was peeling off and the seatback pouches were falling off the seats, but none of that mattered. It felt like first class room and comfort so I didn't care at all. There were no tvs, but it's a very short flight so it's not a big deal."
Cons: "It felt so old that I was slightly worried about the airplane's ability to fly!"

Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"

Pros: "All the airplane attendants were super helpful and friendly. And the complementary food and drinks were s delicious and refreshing, which is surprising for an airplane company."
Cons: "The only reason why I didn't give it 5 stars was because in Mexico City due to the Mexican government we had to transfer our bags manually. Nothing due to Aeromexico's doing."

Pros: "nothing!"
Cons: "everthing!"

Pros: "I like the service on my way back home. The movies were up to date."
Cons: "On my way to mexico wasn't as pleasant because i wasn't served anything to drink. The flight attendant asked me but then walked away and never returned."

Pros: "great customet service on phone and at airport"
Cons: "none"

Pros: "The food the service in the airplane."
Cons: "My fly Chicago to Mexico it was two hours late"

Read more about Aeromexico
COVID-19 information

Safety measures for airlines flying from Charleston to Torreón

Airlines flying from Charleston to Torreón have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Charleston to Torreón

Mandatory masks

Masks required on board, masks provided on flights from Charleston to Torreón

Social distancing seating

Middle seats unavailable to book on flights from Charleston to Torreón

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Charleston to Torreón

Book cheap flights from Charleston to Torreón

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CHS - TRC
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TRC - CHS

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