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TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Arrived earlier than expected. Were seated in the emergency row, great legroom. Leather seat, comfortable.

Boarding was late. Had to wait.

Good customer service from the crew.

The flight was delayed.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Nice seating

Wait at airport under construction

The crew and staff were very nice and accommodating, so no complaints there.

I actually had a rather bad experience, but it was with the Mexico City airport, not Aeromexico. Honestly, no major complaints. Thank you.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The entertainment was awesome. Made the flight time go very quickly...

They put my wife and I in separate seats. Between strangers.... WTF

the smooth landing in the airport of the Mexico city

food

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Smooth

Crew.

Delays.....

Check in took nearly 2 hours very disorganised.

Check in

Excellent! On-time, great service. Did I say on-time already?

FLIGHT WAS 2 1/2 TO 3 HOURS LATE IN LEAVING. WHAT WAS WORSE THAT THE BOARD SWITCHED GATES FOUR TIMES; ALL A LONG DISTANCE APART; STILL SAYING THE FLIGHT WAS ON TIME. IT WAS DIFFICULT TO GET INFORMATION. THEN THE BOARD HAD THE INITIAL "G"; WHICH MEANT IT WAS DELAYED.... THEN LATER CHANGED TO "B"WHICH STILL MEANT IT WAS DELAYED BUT APPARENTLY WAS GOING TO LEAVE FROM THE NATIONAL GATES... ALL WHICH, ONCE AGAIN, WAS VERY DIFFICULT TO FIND OUT. VERY FRUSTRATING!!

The plane was fine. Seating was comfortable.

One day before my flight, I called Interjet to verify my flight. They assured me everything was good to go. At check in, however, I was told that my reservation was on hold, and that there was a balance due of $60/ticket, or $120 total for my wife and I. They were unable to explain the reason for the charge, only that the travel agency had not paid the fare in full. I booked with Airfare.com, so I called the agent there. He told me I was confirmed and ticketed, and I didn't owe the airline anything. Interjet would not give me a ticket without first taking my payment of $120. I was forced to pay it, or else miss my flight. I reluctantly paid the $120 at the gate so that we could board the plane. I don't know where the lack of communication lies between Kayak, Airfare.com, and Interjet. I will say that I Will Not do business with Airfare.com again. If I fly Interjet, I will not use Kayak either. I will book with them directly. Buyer Beware!