Good crew and attendant’s.
Flight was delayed 3 hours
So, let's start with the good. Excellent variety of entertainment, nice staff & the snacks decent enough. Now the bad, the seats were the most uncomfortable seats I think I have ever personally had to sit in. The non-existent leg room is another issue. The last part can we get the people on & off the plane a bit faster. I had this elderly gentleman who was attempting to get his luggage out of the overhead bin about 6 people in front of me when trying to get off the plane that was having trouble no crew member and unfortunately no one on the plane stepped up to help him so we all had to wait to get off the plane until I pushed my way past the people standing there to help the guy. This should be something the flight attendants should help with to move the process along. The final thing, REMOVE THE STUPID MASKS. The flight attendants are sitting around in the back during the flight no mask on talking and chit chatting, being closer then 6 feet. You must see the irony in this already. Let people who want to be scared be scared and wear a mask and let people who have an immune system not wear a mask. Its over and done with. We need to move on.
Our flight attendants from SEA to DTW were really amazing. Our flight was delayed significantly which resulted in a near miss of our connecting flight to BOS. As it became apparent that we might actually make our flight they were very kind to relay calls to the departing gate to hold the plane as long as possible. What could have become a very frustrating overnight in the airport turned into a welcome final destination home.
Flight was cancelled by the airline
Everything went as expected. Masks were worn, passengers were cooperative, flight was on time, unboarding was uncannily orderly. People remained seated until the people in front of them stood to gather their belongings. It proceeded as a wave almost. I've never seen anything like it. It was like being in the Twilight zone. Boarding still allows about half the plane to board first (passengers with kids and needing help, priority and first class, diamond, sky something or other, military, etc.). Then they board from back to front. Half the plane is already on board so I'm not sure why they bother.
Pros: "Smooth flight early arrival crew was excellent"
Cons: "Nothing I enjoy delta"
Pros: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Cons: "More communication on the flight delay"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "I wanted to fly to Minneapolis. After the rain, water dripped from the ceiling."
Cons: "Pilot and flight attendants should better inform us. They should speak into the microphone more slowly and more comprehensibly so that foreigners can understand them."
Cons: "Flight was delayed out of the gate from ATL. No one was available for at least 15 minutes to move the jetway to let us off the plane when we arrived in RDU."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
Cons: "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
Pros: "Crew was great"
Cons: "I actually can not complain"
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Pros: "The snack was nice."
Pros: "Due to strong tailwinds, the flight arrived nearly an hour earlier."
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "Great service, very comfortable."
Pros: "Loved the safety presentation made by the live stewardess!!"
Pros: "I was on a 3 seat side at the window. I was lucky to get seatmates who were friendly and helpful. The crew was great, and very friendly."
Cons: "I love that the flight was cold, but if you get easily, you might want a light jacket or blanket!"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh."
Pros: "The plane was not very full and I was selected to move be from row 30 to row 16. All seats in that row were empty. That was very nice."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "Flight delays automatically book you to the next available flight after speaking with a representative stating that you would still like to stay on the same flight and receiving confirmation that will happened."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "First flight I have ever flown that offered free beverages of all kinds. Food wasn't too bad. Entertainment choices were outstanding. Pilot was like a tour guide."
Cons: "Cramped space for 14 hours. Some crew were somewhat grumpy and seemed rushed, even though we had plenty of time."
Flight delayed. Offered hotel voucher on the phone but then airline wouldn't provide one at the airport where we missed our connection due to the delay
Plane small, rundown and could have used a good cleaning.
delayed repeatedly w/ no explanation and then cancelled flight now means no way ti make connection and not rebooked
The flight was delayed by nearly 5 hours with 4 different delays posted. It was especially insulting when the next flight to the same destination by the same airline in the next boarding area took off at its scheduled time while we were left watching them leave. I guess the airline would rather have 1 really late flight than 2 moderately late flights.
Pros: "Crew was very rude and did not follow actual baggage policies regarding a passenger’s batteries in their bag that fit just fine in the overhead."
Cons: "Crew could maybe re-read policy and use their logic to apply it correctly."
Pros: "Everything was how should be"
Cons: "I like how you are now."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "Getting from one location to my destination. Making sure to keep us updated on why we would be late to final destination."
Cons: "No Dr Pepper, WiFi wouldn’t work, no entertainment, snacks were okay, crowded."
Cons: "Seat was very hard and uncomfortable"
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Pros: "Flight attendant was a little rude"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Pros: "Early arrival and free upgrade!"
Cons: "Bussed from Green Bay to Chicago."
Cons: "No amenities at airport"
Cons: "Missed the flight"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Boarding experience was excellent as we used a wheelchair."
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Cons: "Since it left without me."
Pros: "The flight was on time and I was upgraded to First Class!"
Pros: "The flight wasn't full and so there was more space to spread out than is normal on long-haul flights."
Cons: "For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly"
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Cons: "Confusion on boarding. No clear direction. One cup of water for 6 hours. No food for 6 hours when other international airlines give food for 3 hours flight and lot of water. Uncomfortable seat."
Pros: "Let me sit by myself. Sweet"
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "Jams you up with connections in Charlotte."
Cons: "Always running to make connections."
Cons: "Even though I presented a valid handicap sticker to the front desk, they treated me as though I was some kid who stole it from my grandma or something when I asked to board early. The steward was rude and pushy. I asked a question and he acted as though I was bothering him."
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Cons: "The 24hr layover in Miami"
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Nothing very old plain"
Pros: "Got an option to upgrade to first class and it wasnt expensive either, my first time flying first class"
Pros: "Everything was okay and scheduled for me, I just walked into the airline and showed my passport"
Cons: "I would like to get a 24 hour before remainder and chance to pick my sits!"
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Cons: "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
Pros: "Direct service, legroom in main cabin"
Cons: "Flight bought by American Airlines. Not the same quality as British airlines flight."
Pros: "Seat was slightly more comfortable than DELTA."
Cons: "Families with infants/young children not allowed to board early. Flight was delayed by almost 3 hours and gate moved FOUR times while waiting for the delayed flight... That's a LOT of moving when you're hauling a cranky 1 year old around the airport long after we were supposed to already be at our destination. Desk attendants were abrupt, not friendly, and diamissive when I came up to ask for a stroller tag."
Pros: "It was on time boarding and landing"
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Cons: "LONG LINES at passport check, LONGER LINES after we picked up the luggage. There were only two people working after the luggage pickup for hundreds of passengers. People were fighting and yelling and it was an awful experience. We then had to go through SECURITY AGAIN to get to our transfer plane. Our plane was late, otherwise it would have been very tight schedule."
Cons: "There was no food or entertainment and the seats were old and uncomfortable and it was ridiculously cold"
Cons: "The plane had mechanical problems and was rescheduled to a different flight"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"