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Pros: The whole process from check-in to getting luggage was smooth.

Cons: Food wasn't great. It wasn't terrible either but I've had better.

Pros: Crew was extremely nice and comfortable flight

Cons: All was good

Cons: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated

Pros: Crew member was grumpy, not friendly and did not give eye contact

Cons: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.

Pros: Very easy and great reminder app

Cons: No

Pros: Great service welcoming to the airplane and the service later was good too, not complains at all

Cons: I would said nothing because I really had a good flight

Pros: comfortable seat, more room for legs

Cons: the altitude reduced too fast when we approach to boston

Pros: Great crew. Great plane.

Cons: I feel like JetBlue used to have more/better movies

Pros: The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight.

Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.

Cons: Everything was good

Pros: The crew was very kind.

Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.

Cons: Upgraded to premium. Only offered cookes and drinks. Screens weren’t working for 5 hour flight.

Cons: Arriving on time to make connection although I am not sure 1 hour 30 minutes was long enough to make our next flight. The baggage took a very long time.

Pros: They cancelled my flight and didnt wvsn give me soma notice it was cancelled

Cons: Notify me it was cancelled and give me some money back

Pros: Nothing

Cons: The crew was rude, we took off over an hour late, there was no food for sale on board

Pros: I thought we were going to die. There was tremendous turbulence. Crew did not advise if this was to be expected and if they are worried etc

Cons: Better communication other than out on your seat belts. My seat was fixed and I could not move it back either

Pros: Need to smile... I think crew, can not smile and don't want to talk.

Cons: Nothing

Pros: Crew, very kind

Cons:

Pros: Everything was very nice

Pros: Crew member was grumpy, not friendly and did not give eye contact

Cons: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.

Pros: Friendly staff

Cons: Didn’t get to pick seats

Pros: The food was good

Cons: My girlfriend’s Tv stopped to work in the beginning of the flight.

Pros: On-time performance, upgrades, staff

Pros: The whole process from check-in to getting luggage was smooth.

Cons: Food wasn't great. It wasn't terrible either but I've had better.

Cons: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.

Cons: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.

Cons: The plane was delayed due to waiting for people to clear customs.

Pros: Enjoyed the friendliness of the crew

Cons: The media on this flight was a little outdated

Pros: It is the first time that a flight is delayed so much in the times that I have traveled in these last two years. But to catch the rest everything else was excellent. Jorge

Cons: This flight is always delayed

Pros: Good entertainment

Cons: Leg room!

Pros: Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers.

Cons: agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew.

Cons: No wifi

Pros: Fueron muy amables en el aeropuerto y en el avión

Cons: La atención de las personas a cargo

Pros: Price is ok

Cons: Delays of three hours are very bad

Pros: It was on time

Cons: For Air Canada to go bankrupt.

Cons: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto

Pros: Food

Cons: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.

Pros: Crew was great

Cons: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved

Pros: The flight was fine.

Cons: Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions.

Pros: Vegetarian meal was delicious

Cons: Would be great if WiFi was available

Pros: everything excellent except tv didn't work well

Pros: Great service welcoming to the airplane and the service later was good too, not complains at all

Cons: I would said nothing because I really had a good flight

Cons: Way exceeded my expectations!

Pros: The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight.

Cons: To be on time

Cons: Breakfast could have been offered.

Pros: It was on time

Cons: For Air Canada to go bankrupt.

Pros: Lovely staff, new plane, great entertainment options

Pros: There was enough leg room and boarding was done reasonably quickly.

Cons: The flight was delayed by 15 minutes without explanation.

Pros: Great flight crew and smooth landing

Cons: Pretzels are not a good snack

Pros: We left as indicated though late and reason was Provided when asked. Appreciate the truth told.

Cons: Th seats are worn

Pros: On the plane legroom was much appreciated. Very convenient airport as living in Fairfield County. Good departure time, although general flight delays (Feb 3rd - runway problems) meant long lines & very crowded airport, with limited eating facilities.

Cons: Return flight (Fort Myers to Westchester) flight was delayed - believe it was weather related & not the airlines fault.

Cons: More rounds of drinks

Cons: Boarding members kept me for no reason to my Cary on bag

Pros: Crew was nice and friendly

Cons: The economy seats in an A321 are uncomfortable and there is very limited legroom.

Pros: Fast easy flight

Pros: The boarding was great and moved very well. The crew super friendly and helpful.

Cons: More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not.

Pros: Boarding process need to be improved. Seat assignment is horrible

Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.

Cons: I have no complain it was good for the most part for, more food lol

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Pros: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Pros: Efficient boarding, reasonable space in cabin and overhead bins

Cons: More rounds of drinks

Cons: 1st time flying This airline. I was pleasantly surprised. Flight crew was super friendly. The seats were comfortable and spacious for a coach seat. A big bonus is the in-flight entertainment, free wifi and complimentary snacks and beverages which is completely unheard of these days. Also... Duncan coffee!!! Overall very good experience. I would definitely use this airline again.

Pros: Very easy and great reminder app

Cons: No

Pros: The seats are not fabulous the crew was

Cons: They did a good job keeping us informed When we got really delayed

Pros: The crew was not overly friendly

Pros: The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight.

Pros: Crew was amazing

Cons: Everything was pleasant

Cons: Some passengers bring two or more big carry ons and the airline should police its own rules better.

Cons: No

Cons: Boarding process

Pros: Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie.

Cons: More comfy seats and entertainment options. Crew, however, was excellent.

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Cons: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.

Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.

Pros: Crew is great!

Cons: Delay