On time, good service very good
The most awful airline I ever had and I have close to 800 flights on my back
This flight is pretty basic. No amenities whatsoever. seats were very uncomfortable, specially the head rest. Boarding was a bit disorganized.
Pros: "Crew, schedule"
Cons: "Small seats, terrible food, bad entertainment"
Pros: "Crew.... very kind"
Cons: "Maybe less cold the temperature."
Pros: "The boarding was quick and the flight on time."
Cons: "I would add subtitles to the movies and shows."
Pros: "Very good crew."
Cons: "Baggage slow"
Pros: "Crew was amazing and kept us well fed and hydrated"
Cons: "I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight"
Pros: "The food and entertaiment."
Cons: "Change flight without notifying me"
Pros: "Me gustó q acompañaran el almuerzo con una ensalada"
Cons: "No había tv individual, staff no muy amable"
Pros: "Every thing was excellent"
Pros: "The aircraft and the crew Gisele and Julio for their attentive services. Despite our"
Cons: "Not enough choices of red wine and the pasta chicken was really poor tas"
Pros: "Always is on time"
Pros: "excelente servicio"
Pros: "They crew and food was Excellent."
Cons: "We have flown on for COPA flights and three including this one had departure delays. Also sitting in the back seat was not only extremely uncomfortable for a four hour flight but the fact that you could not recline on that row made it even worse. Finally it was hot there."
Pros: "The seat had extra leg room, BUT..."
Cons: "The seat's cushion was pulled out from the backrest, making it a very uncomfortable seat & giving me Backpain. (This was the seat next to the window, not the middle seat.)"
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "Got us to our destination poor."
Cons: "The long waiting on the line to board and the food portion small and quality poor."
Pros: "Food was tasty and served quickly ...staff was friendly and extremely polite"
Cons: "The usual with all planes when you fly economy ...cramped seats"
Cons: "Service was not helpful."
Pros: "old plans seats are not comfortable no power for charging, small business class yet they ran out of a food.. copa airline lounge at Panama city is a zoo no place to seat and people were setting on the floor. useless."
Cons: "Flight was delayed, no apology, service on board was terrible and unfriendly. Had to run to get to connecting flight. No help from airline staff. Avoid Copa at all costs. Don't fly Copa!"
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica"
Pros: "Overall service was great"
Cons: "My return flight had me seating separately from my girlfriend that I was traveling with"
Pros: "amount of leg room"
Cons: "had to go thru a second security check in Panama City and the gate that was used did not have any where near the amount of room that was needed for the amount of people processed for that flight. It was very crowded and noisy."
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Cons: "weather hehw"
Pros: "Everything was great good service"
Pros: "Clean, new airplane"
Cons: "The business class seats and service were simple and basic"
Pros: "The business class seating was awesome"
Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "Planes and crew"
Cons: "long wait to enter the plane due to 2nd security screening"
Pros: "Crew was great and friendly."
Cons: "No on board entertainment."
Cons: "It was a bad day to fly both of my flights was late more than one hour and the gate agent did not announce to give the reason why it was late to take off"
Pros: "Never late and new planes"
Cons: "Some confusion on the gate assignment in panama"
Pros: "They give you actual substantial food!"
Cons: "Boarding facilities are inadequate for waiting time. Entertainment system did not work, very disappointing. Paid extra for Business Class seat and this was the most important reason. Flight attendant in charge eas Elogia Ruiz."
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Pros: "Nice, on time and excellent service onboard"
Cons: "Nothing to mention"
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "Did not make flight, overbooked"
Pros: "Shortest trip from Boston to Porto Alegre-Brazil, just one connection."
Cons: "Old 737 plane had interior parts dangling and no individual tv screens. Seats are a little too narrow."
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Cons: "more room Im 5'5 and I felt like I was 6ft tall that how tiny the sits are...."
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Fantastic service and very poloce staff."
Pros: "Everything was very good"
Pros: "Quick boarding early takeoff."
Cons: "Learning I had to check my bag in at the gate, due to plane size and no room in cabin for roll-ons."
Pros: "A bit more leg and knee room."
Pros: "On time schedule!"
Pros: "Quick boarding and on time take off"
Cons: "Nothing to report!"
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Small plane"
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited with no TVs provided and wifi only for portion of flight, and the seats did recline very much."
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Cons: "They delayed the flight 4 hrs knowing there was issues with the plan and lingered us on what's going on. The staff prepared to leave and come back while we wait thinking we was going to be on time smh, no real snack and no t.v. unless you pay to watch it"
Pros: "The safe did a great job"
Cons: "Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "Flying first class"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "all went well...no issues"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "on time and very polite.. good flight"
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "That they paid for my hotel"
Cons: "That my flight was delayed and they didn't say why and the flight attendant was quite rude.."
Cons: "Nothing not to like!"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Absolutely no delay. Great assistance provided by flight attendants to ensure that everyone quickly secured their hand luggage."
Cons: "No issues to complain about"
Pros: "Everything went smooth."
Pros: "Best flight attendants!"
Pros: "The flight was snooze and the flight staff were friendly!"
Pros: "The flight itself was very convenient and quick."
Cons: "We were delayed and sitting on the plane for almost 4 hours and were left with few explanations. The crew was not friendly."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."