Stuff at the airport not polite
cancelled flight with not previous notice
Pros: "The crew was realy nice"
Pros: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"
Cons: "Flight toke Way linger than usual"
Cons: "More English explanation and care to customers . Horrible customer service"
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Cons: "Avoid delays and communicate better about the delays"
Cons: "I had two USB chargers at my seat, but neither worked :("
Pros: "Crew was helpful and charming. 10 out of 10."
Cons: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Pros: "Very stable flight New airplane Excellent flight"
Cons: "Better food / snacks Boarding through finger and not by remote bus"
Pros: "Aircraft was comfortable"
Cons: "Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why"
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "Internet wasnt working"
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Pros: "On time"
Cons: "Este vôo tem atrasado sempre."
Pros: "On time, entertainment"
Cons: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Pros: "Quick flight"
Cons: "The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized"
Pros: "Toasted seeds snacks were great."
Cons: "Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed."
Cons: "Not remarkable at all. Terrible food."
Cons: "That fly late 30 minutes"
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Cons: "Missed the connection."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "The airplanee accommodations are comfortable and the service was very good."
Cons: "3 hours delay"
Cons: "Was charged 50 for my bag"
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Pros: "el vuelo estuvo bien"
Cons: "la atencion del personal en tierra me parecio deficiente"
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Pros: "Thanks! I enjoyed my flight."
Cons: "Not so much Enlish speaking :-/"
Pros: "Quick boarding, smooth flight, and my checked bag was waiting for me at the carousel by the time I got down to baggage claim. All in all, a very easy flight"
Cons: "The carry-on bag policy is a bit unusual so I ended up checking the suitcase I’d typically bring as carry-on"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Pros: "The crew. They are very careful."
Cons: "They charge me by my baby stroller! They lost part of my bag. Never more I will travel by GOL."
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "On time departure"
Pros: "Everything was great."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Early departure and comfort and friendliness"
Pros: "Space between chairs (GOL +Conforto)"
Cons: "Food includes is the same every flight. A bit delayed, but it wasn't GOL's fault (weather)"
Cons: "Delayed as usual."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Cons: "Having a crew ready"
Pros: "Smooth ride and early arrival"
Cons: "My flight got delayed at least 3 times!"
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "not much"
Cons: "not much"
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Cons: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Pros: "On time"
Cons: "All well"
Cons: "Flight was late. More than doubled my layover time"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I got home"
Cons: "No tvs"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.
It was alright. The plane was full and it was a smaller plane with a small aisle. I’m glad I’m not overweight because it would have been a problem. Lol
Air Canada isn't the most helpfully airlines when it comes to customer service. Maybe to a few other certain types of people, but not to anyone I saw nor I. They seem to not care at all if what they are doing is affecting anyone else. Honestly after flying nearly 6 times a month for a few years, this entire Air Canada experience has been one of the worst encounters I've ever had. Not to mention they lost my bag and basically gave me a shrug in I don't Know why I should care attitude.
Everyone travels carry on only so boarding is the overhead hunger games now. Seats are so close together in economy you will be touching the passenger next to you.
Flight was great staff friendly . Cleaner planes
Cons: "Seats were very tight compared to other airlines"
Pros: "Pleasant Flight attendants and good pilot."
Cons: "No free drinks at all! Cheap airline"
Cons: "First trip with AerLingus. It was late by 40 minutes. When we finally boarded they made a comment we were right on time when we most definitely were not. Then on the flight the only beverage service was almost non-existent because the flight attendants rush by rather than actually wanting to give anyone a beverage. Several people including me had connecting flights yet no one bothered to help us get to them on time. I barely made it to mine but several people probably did not as we got there 5 minutes before their flights were to take off."
Pros: "My 15 minute nap"
Cons: "The male crew member seemed to be having a rough day."
Pros: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."
Pros: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Cons: "Clean washrooms. Stewardesses very helpful. Good food."
Pros: "Flight was bearable"
Cons: "Small uncomfortable chair. Unappetizing snacks"
Pros: "we caught the earlier flight to Vancouver, which was great!"
Pros: "No food, an hour late"
Pros: "Flight actually left Orlando early once all passengers were on board"
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pros: "It was a direct flight from Athens to Toronto. The wine was ok and the food was good."
Cons: "The plane was two hours late taking off. The small bit of extra leg room and service do not justify the extra price paid. The crew were not as friendly as normal on Air Canada flights and made little attempt at extra service."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "Food, entertainment and upgraded to Preferred seats in Economy- lots of legroom. I would say worth the $100/person."
Cons: "Seats are not cushioned enough in economy. Needs to be slightly thicker."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Pros: "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
Cons: "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
Pros: "Good entertainment system and comfy seats for a regional flight."
Cons: "Confusion at boarding, delays and turbulence the whole ride so they did not serve beverages."
Cons: "Good flight.. but.. (1) GTAA Ground support on luggage is totally inadequate for this aircraft.. a 30 min wait after the long walk from the landing gate and clearing customs. (2) the new flight tracker program is idiotic with unrelated place names flying all over the screen with no clear sense of where we are."
Pros: "everything was perfect"
Pros: "Smooth flight."
Cons: "Non-working lavatories (?). It shouldn't happen."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Pros: "In flight entertainment. Friendly staff."
Cons: "Slight delay but related to the weather and not to the airline."
Pros: "Service was good"
Cons: "I liked everything"
Pros: "We got to our destination safely and on time."
Cons: "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "The fact that the airline offered meal vouchers and still attempted to fly to Toronto instead of cancelling the flight."
Cons: "Although due to weather related problems. Unfortunately it made the flight delay way too long and not a good experience."
Pros: "The first meal on my return flight was correct"
Cons: "The second meal had cheese in it and I took a bite before I noticed. They gave me a new one but didnt seem bothered by it. Dietary restrictions NEED to be taken seriously, thank god I'm not, but some people are deathly allergic. This wasn't the first time they messed up my food either."
Cons: "I can't fly in Canada with my US visa... so I am rejected. I think I should get more advises on about that from Kayak. I feel weird for Kayak choose my flight from Vancouver to Toronto and then to Raleigh. But I feel it would be ok if the ticket is financial. But, I was rejected by Air Canada because of that...And I need to pay more than 7000 RMB for another flight( there is $250 change flight fee). I feel terrible honestly! Time and money are what important for me and at last I've got neither of them."
Cons: "My luggage got lost. That happens sometimes. It showed up in NY after 2 days, but did not arrive at my house until FIVE days later. And even then, the delivery company contracted by air canada would not bring it to my front door, so I had to leave my building to go meet them. With small kids in the house and being home alWhy is this my responsibility?"
Pros: "Aircrafts decent legroom, flight on time"
Pros: "It was a quick flight."
Cons: "I ordered a special lacto-ovo vegetarian meal ahead of time. They said they received the order, but didnt have my food. They said they would do their best but ended up giving me a plate of lettuce and bread. When I asked about the bread having dairy or eggs they said they didnt know, so I had to throw it out."
Cons: "To have to pay for entertainment"
Pros: "Although I didn't have a seat assignment when I went to the airport I was treated very politely and given my choice of seats."
Cons: "My first message was to advise me my flight was 2 hours & 45 minutes late 2 hours before I was to go to the airport. My seat light switch didn't function neither did the jack on the entertainment system (unless one held it in exactly the right way while watching. I lasted 1 1/2 hours before I gave up. So I spent 2 hours dealing with being able to fly with Air Canada before I even got on the plane. I'm switching."
Pros: "We were very impressed with Air Canada and would highly recommend flying with them to any destination!"
Cons: "Organized, friendly, polite staff. Everything ran very smoothly, especially the actual flight."
Pros: "Flight was ontime! Attendants were corteous"
Cons: "Food offerings were really mediocre and poor quality. For the staff and crew, I did not get the feeling that they had a service oriented mentality in their communications and attitude. It felt more like I was being processed- just one of any number of faceless people that needed to be dealt with as quickly as possible."
Pros: "Free TV."
Cons: "Tiny seats. Guy behind me was loud and kept kicking/pushing my seat."
Cons: "Lack of sleep"