Crew in Columbia was not prepared for landing. It was a bit of a disaster and getting bags took forever.
My seat tv didn’t work the whole trip. And the seat space is too small despite being seated at the front.
The seat cushions were very worn so they were extremely uncomfortable.
Delayed, no updates, had a rewards number but was not working
The seats from lax to DFW was so tight that I could not move my legs . No WiFi and had to pay . Not a good selection of entertainment
AA should improve their in air internet & entertainment options. Seems unreasonable to charge $20/hr and should have some form of free connections. The entertainment options are also pretty limited, movies are outdated and the series only show 3-5 episodes.
The professionals have excellent customer service, the seats don´t have enough space.
We were upgraded to First Class and it was a great flight
Amazing I love American. I’ll never fly anyone else if I can help it.
I love American. I’ll never fly anyone else if I can help it.
Flight was good, crew was excellent. No complaints at all
Delayed 3 times in a row for 4 hours total. Incrementally pushing back the flight claiming gate delays but they eventually changed the actual plane, due to technical issues. This strategy to avoid compensation to passengers is unprofessional.
Plane seating was uncomfortable, very tight fitting for someone my height, did not recline and overall un enjoyable
Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.
No communication from Kayak or West Jet. Booked extra flights, flights cancelled, no one answers calls. Will be disputing charges.
The trip from LAX to Calgary was aboard a 737-700, which is more than twenty years old. Service was fine, and the food was good, but there was no inflight entertainment, and no WiFi. The flight from Calgary to Vancouver was also delayed more than an hour, due to congestion on the Calgary tarmac. And no food service, but there was in-flight WiFi which made a big difference.
Leg room is a problem the plane was dirty and there were no movies available on the app
The personal item sizer cannot take a standard backpack, and the cabin luggage sizer cannot take a standard carry-on. Designed for people from the island of Lilliput!!. and also compels people to pay additional fees to check their bags. Making money by ticking off the passengers is a very short-sighted business strategy, especially since they have a choice of carriers
my wife got very sick and we did not travel . we booked and bought the travel insurance and dot nothing but hassle and a triangle of stress in trying to make the insurance claim I called in and was told they would not give me anything in writing to say they would not refund my money back this make it impossible to file the claim I will never book with Kayak again.
We got delayed to the point of having a 20 hour layover. That is absurd. I couldn’t believe it. I’m furious.
