Traveler reviews
Overall rating
6.8
Good
Based on 1,659 reviews
Boarding
7.2
Comfort
6.8
Crew
7.8
Entertainment
5.9
Food
5.9
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Find cheap flights on WestJet
Round-trip
Travelers
18-64
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
65+
0 seniors (age 65+) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Carry-on bag
0 carry-on bags selected
Checked bag
0 checked bags selected
Baggage per passenger
WestJet information
| IATA Code | WS |
|---|---|
| Routes | 456 |
| Top route | Calgary to Vancouver Intl |
| Airports served | 93 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveler rating
515
104
67
214
3
Find reviews that mention:
crew was great
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6.0
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
Reviewed Nov 2023review from
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8.0
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
Reviewed Nov 2023review from
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2.0
The flight was delayed and I missed boarding my 7 day cruise. I had to book a separate flight home
Reviewed Nov 2023review from
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8.0
The price of the food!! Ouch!!
Reviewed Nov 2023review from
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2.0
My wife and I both use canes. Although I had checked in 24 hours before the flight and noted we would be checking two roll-on bags, the machines at the check in area did not produce luggage tags, and staff were unwilling to help unless we joined the long queue, a very difficult challenge. We opted to take the bags on board and, of course, were relieved of the jells and scissors in the bags at security. On board crew were then unhelpful in hoisting the bags into the overhead bins.
Reviewed Nov 2023review from
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10.0
Delta gave out earbuds for in-flight entertainment, which was nice. But the legroom seems to decrease every year.
Reviewed Nov 2023review from
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2.0
Flight late …60 minutes No food No wifi No entertainment system A disaster!!!
Reviewed Nov 2023review from
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2.0
Flight late …60 minutes No food No wifi No entertainment system A disaster!!!
Reviewed Nov 2023review from
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2.0
Flight late …60 minutes No food No wifi No entertainment system A disaster!!!
Reviewed Nov 2023review from
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2.0
Nothing, it was awful
Reviewed Nov 2023review from
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2.0
Poor seats….no service
Reviewed Nov 2023review from
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2.0
Flight cancelled without notice…old filthy aircraft
Reviewed Nov 2023review from
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2.0
Flight cancelled without notice…old filthy aircraft
Reviewed Nov 2023review from
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10.0
Space and comfortable seating.
Reviewed Nov 2023review from
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10.0
Everything was excellent except for the entertainment was unavailable
Reviewed Oct 2023review from
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8.0
All good on a new plane. Only issue was seated next to a large lady that physically took up a third of my seat. I had to sit turned to one side for the whole flight. Not comfortable and difficult to eat dinner.
Reviewed Oct 2023review from
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2.0
e
Reviewed Oct 2023review from
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6.0
Be on time
Reviewed Oct 2023review from
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6.0
Be on time
Reviewed Oct 2023review from
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2.0
Considering that our flight was changed to a day ahead and we were not properly notified, we showed up a day late and had a HORRENDOUS experience trying to figure out what happened and how to get home back to Canada from New York. After spending hours on hold with Westjet and Kayak, we came to the conclusion that we had to BUY new tickets to get home that cost DOUBLE what we originally paid. Not to mention a last seconr hotel room that cost $500 CAD for ONE night because of WestJets mistake. After meals and final costs, we had to reach out to our families for nearly $2000 CAD to get home. How was our return flight? We didnt get to take it...absolutely defeated and furious with both Kayak and WestJet who kept bouncing us back and forth on the phones with NO resolution. Unacceptable. We will be looking into compensation over this.
Reviewed Oct 2023review from
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2.0
Considering that our flight was changed to a day ahead and we were not properly notified, we showed up a day late and had a HORRENDOUS experience trying to figure out what happened and how to get home back to Canada from New York. After spending hours on hold with Westjet and Kayak, we came to the conclusion that we had to BUY new tickets to get home that cost DOUBLE what we originally paid. Not to mention a last seconr hotel room that cost $500 CAD for ONE night because of WestJets mistake. After meals and final costs, we had to reach out to our families for nearly $2000 CAD to get home. How was our return flight? We didnt get to take it...absolutely defeated and furious with both Kayak and WestJet who kept bouncing us back and forth on the phones with NO resolution. Unacceptable. We will be looking into compensation over this.
Reviewed Oct 2023review from
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2.0
same
Reviewed Oct 2023review from
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2.0
very poor experience all the way around
Reviewed Oct 2023review from
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8.0
The seats were very comfortable. However the meal on the transatlantic portion of the trip was not very good, even by airline food standards.
Reviewed Oct 2023review from
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6.0
Flight was delayed 2 hours
Reviewed Oct 2023review from
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10.0
No real issues just wasnt able to hear / understand any announcements flight attendant was making but everything else was really good- ended up checking my carry on case for free which made deboarding quicker. I would fly West Jet for all my flights.
Reviewed Oct 2023review from
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8.0
I would have liked an aisle seat but because the flight was full I couldn’t be accommodated. All in all it was fine.
Reviewed Oct 2023review from
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2.0
WestJet flight attendants are just so rude and lazy
Reviewed Oct 2023review from
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10.0
When there were a lot of empty seats in the plane it was nice that they allowed passengers to take another seat other than their own so that they can have more room.
Reviewed Oct 2023review from
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8.0
In- flight crew was upbeat and helpful. Fluid boarding. Food options for purchase ran low on healthy options half way through cabin. Mr Noodles soup is a very low end option. There's far better brands available on the market ie : Nongshim soon veggie and Nongshim Shin Black beef broth. As a diabetic; I would have ordered cheese and crackers but were sold out before row 20.
Reviewed Oct 2023review from
WestJet FAQs
What is WestJet's carry-on size allowance?
On board WestJet flights, cabin baggage should not exceed 20x14x9in. If your hand luggage is bigger, the WestJet assistance team will most likely ask you to pay extra for checked luggage.
Where does WestJet fly to?
WestJet offers direct flights to 91 cities in 27 different countries. Vancouver, Calgary, and Toronto are the most popular cities covered by WestJet.
What is WestJet’s primary hub?
WestJet concentrates most of its flight operations in Calgary.
How does KAYAK find such low prices on WestJet flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including WestJet.
Flight status
WestJet route map
Top flight routes
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Las Vegas Harry Reid Intl Airport (LAS)
- Victoria Intl Airport (YYJ)
- Los Angeles Airport (LAX)
- Saskatoon Airport (YXE)
- Kelowna Airport (YLW)
- Cancun Airport (CUN)
- Halifax Intl Airport (YHZ)
- Phoenix Sky Harbor Intl Airport (PHX)
- Ottawa Airport (YOW)
- Regina Airport (YQR)
WestJet contact information
- WS IATA Code
- +1 888 937 8538 Call
- westjet.com Visit
Overview of WestJet
WestJet is a low-cost carrier that strives to deliver affordable travel both throughout Canada and across the world. It flies to more than 25 countries, which are spread across North America, Central America, Europe and the Caribbean. Budget-conscious vacationers make up a significant section of the customer base, with services to the Caribbean and southern American states available.
The primary base of the airline is in Toronto, with the hub responsible for more daily departures than any other location. It also serves as the most common link to the United Kingdom and Europe. WestJet also operates out of hubs in Calgary and Vancouver.
WestJet Encore, WestJet Link and Swoop are subsidiaries of the larger carrier. The Encore airline focuses on regional services, while Link aims to connect smaller Canadian cities with primary airports. Swoop is an ultra-low-cost airline that is based in Hamilton.
While they are not part of a specific airline alliance, a joint venture partnership is in place with Delta Air Lines as well as numerous codeshare agreements. The association with Delta Air Lines includes the sharing of hubs, meaning WestJet has smoother access to cities such as Atlanta, Boston, and Seattle in the United States. Major airlines with which codeshare agreements are maintained include Emirates, Cathay Pacific, China Airlines, and Qantas.
An exclusively Boeing fleet of aircraft is operated, which consists almost entirely of 737 planes. Models such as the 737-700, 737-800, and 737 MAX 8 are regularly flown. These aircraft replaced earlier versions of the 737 family, with fuel efficiency and environmental impact the driving factors.
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.