WestJet (WS) - Read Reviews & Book Flights

IATA Code	WS
Routes	404
Top Route	Calgary to Vancouver Intl
Airports Served	89
Top Airport	Calgary

Recent Reviews

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flight crew

flight attendant

great flight

staff was friendly

download an app

friendly crew

hour delay

delayed flight

great experience

good service

9.3

Pros: Westjet is always really friendly.

Reviewed Feb 2019

review from
7.2

Cons: Always a ‘full flight’ and they run out of spacein the overhead storage

Reviewed Feb 2019

review from
10.0

Cons: Just perfect

Reviewed Feb 2019

review from
7.0

Cons: Seats too narrow

Reviewed Feb 2019

review from
7.0

Cons: Seats too narrow.

Reviewed Feb 2019

review from
2.0

Cons: I could not get through to westjet for days due to weather. Then when they called, they hung up on me as connected....back to another hour wait. Then an email. Then 5 days later to hear that despite all of their chaos there would be no changes.

Reviewed Feb 2019

review from
2.0

Pros: The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am

Reviewed Feb 2019

review from
8.0

Cons: Crews were good

Reviewed Feb 2019

review from
7.5

Cons: Can't expect anything from seat sale flight.

Reviewed Feb 2019

review from
8.6

Pros: Flight was on time. For once.

Cons: Flight attendants were making ridiculous juvenile jokes over the intercom.

Reviewed Feb 2019

review from
7.6

Pros: Crew was great! Seats were decently comfortable. On the way there the travel time was shorter than expected. s

Cons: They ran out of hot food for purchase by the time the catering trolley arrived in the back section of the plane and had limited vegetarian / vegan options for purchase.

Reviewed Feb 2019

review from
8.0

Cons: Flight was delayed. Otherwise fine.

Reviewed Feb 2019

review from
2.0

Pros: Flight was fine

Cons: Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me.

Reviewed Feb 2019

review from
4.3

Pros: Crew was fine...but, 2nd trip with WestJet and 2nd time my luggage didnt arruve with me. Beyond inconvenient.

Cons: Having my luggage!!!

Reviewed Feb 2019

review from
5.6

Pros: Great crew

Cons: Very uncomfortable, no snacks offered,

Reviewed Feb 2019

review from
9.3

Cons: On time boarding

Reviewed Feb 2019

review from
10.0

Pros: Boarding was easy and organized. The airport functions really well and the staff is very pleasant

Cons: Wish the movie selection had more recent variety! Lots to choose from but I found many were a mix of older movies

Reviewed Feb 2019

review from
10.0

Pros: Yes

Reviewed Feb 2019

review from
8.0

Pros: Flight was excellent. Crew was very courteous and very friendly.

Cons: The only thing I wish I had more was more other options for fluid besides water.

Reviewed Feb 2019

review from
7.3

Pros: crew very friendly and helpful.

Reviewed Feb 2019

review from
7.0

Cons: Better food options!

Reviewed Feb 2019

review from
10.0

Pros: It was the last leg of my journey back home.

Cons: Not much more could be done on such a short flight.

Reviewed Feb 2019

review from
6.8

Cons: More space, quicker boarding and getting off, and better transfers

Reviewed Feb 2019

review from
8.0

Pros: Crew friendly

Cons: No entertainment option for longer flight?

Reviewed Feb 2019

review from
8.0

Pros: The crew was fine. The seat was ok. A little cramped.

Reviewed Feb 2019

review from
6.6

Cons: Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!

Reviewed Feb 2019

review from
2.0

I was not allowed to board

Cons: The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets.

Reviewed Feb 2019

review from
9.0

Pros: The wide variety options of movies/shows to watch.

Cons: The food wasn't the best

Reviewed Feb 2019

review from
5.6

Pros: i was pretty comfortable being in an aisle seat

Cons: didn’t love the lights coming on in the middle of the night

Reviewed Feb 2019

review from
7.2

Cons: For customers without hand held devices, there are no options for in-flight entertainment.

Reviewed Feb 2019

review from
5.0

Cons: Serving with patience. Not being late all the time for boarding and for off-boarding.

Reviewed Feb 2019

review from
8.0

Pros: The crew was friendly. The flight was safe.

Cons: The flight to be on time.

Reviewed Feb 2019

review from
10.0

Pros: Great crew, on time, could charge my iPad, 2 beverage services, just an awesome job! Oh biggest - NONSTOP!

Cons: Can’t think of anything!

Reviewed Feb 2019

review from
6.0

Cons: Delayed 2 hours

Reviewed Feb 2019

review from
5.6

Cons: I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge.

Reviewed Feb 2019

review from
8.0

Pros: Seat okay. I have long legs so not enough leg room for me.

Cons: No complaints

Reviewed Feb 2019

review from
8.0

Cons: Actually not much. Good value all around.

Reviewed Feb 2019

review from
3.6

Cons: Lavatory was too small

Reviewed Feb 2019

review from
6.0

Cons: Super slow boarding and entertainment system didn't work

Reviewed Feb 2019

review from
7.0

Pros: Good leg room clean airplane

Cons: Entertainment didn't work

Reviewed Feb 2019

review from
7.5

Pros: Crew was great. Seats were not comfortable.

Cons: Slightly wider seats.

Reviewed Feb 2019

review from
9.6

Pros: Crew is always polite and friendly

Reviewed Feb 2019

review from
7.3

Pros: Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane.

Cons: The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose.

Reviewed Feb 2019

review from
5.0

Pros: Nice plane, comfortable

Cons: We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal.

Reviewed Feb 2019

review from
4.0

Pros: Crew member who made announcements at boarding was funny.

Cons: Flight delayed. When on board it’s a night flight. Kids are asleep so crew could be more mindful of that when making loud/screechy announcements. And noticed a few empty seats. None of them were an option when we did online check in.

Reviewed Feb 2019

review from
4.4

Pros: Not much, other than it got us to our destination about 15 minutes ahead of schedule

Cons: The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard.

Reviewed Feb 2019

review from
10.0

Pros: The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly.

Cons: Everything was perfect. Thank you

Reviewed Feb 2019

review from
3.6

Pros: Average

Cons: Two of the most important things to me in travelling by air are getting through security as quick it’s possible ie the priory line; and a lounge. Traveling and paying for Plus provides neither. Back to Air Canada Business Class or AC Rouge Premium. Going to have to pick up your game WestJet

Reviewed Feb 2019

review from
7.0

Cons: Flight was delayed.

Reviewed Feb 2019

review from
9.0

Pros: Flight was on time and crew was friendly

Cons: Nothing. All good for a low cost fligh

Reviewed Feb 2019

review from
8.5

Pros: It was stunningly cold in both the departure and arrival cities, yet the flight was delayed less than an hour. I'm not being sarcastic at all. Very happy to arrive safe and pretty much on time despite the terrible weather. Thank you Westjet!

Cons: I wish the person next to me had been a lot skinnier. Same applies to me I suppose, only not quite as much so.

Reviewed Feb 2019

review from
2.0

Pros: We got stuck in a line up to check in and the line was over 2 hours long and by the time it was our turn, it was too close to departure ( an hour to go) and they wouldn’t let us board so we didn’t get to take our flight at all.

Reviewed Feb 2019

review from
2.0

Pros: I booked Cathay pacific but they changed to China Southern without any notification.

Reviewed Feb 2019

review from
6.3

Pros: Friendly crew. Professional.

Cons: Flight was three hours late (not because of weather). Pilots left seatbelt sign on during whole flight even though there was minimal turbulence.

Reviewed Feb 2019

review from
4.0

Pros: The crew was ok and the service acceptable

Cons: The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ

Reviewed Feb 2019

review from
8.6

Pros: Very friendly crew

Reviewed Feb 2019

review from
10.0

Pros: Arrived earlier than scheduled.

Reviewed Feb 2019

review from
10.0

Pros: Arrived earlier than expected despite a later departure.

Reviewed Feb 2019

review from
10.0

Pros: The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!

Cons: While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!

Reviewed Feb 2019

review from
2.0

Cons: Missed my connection

Reviewed Feb 2019

review from

9.3

Pros: Westjet is always really friendly.

Reviewed Feb 2019

review from
10.0

Cons: Just perfect

Reviewed Feb 2019

review from
8.6

Pros: Flight was on time. For once.

Cons: Flight attendants were making ridiculous juvenile jokes over the intercom.

Reviewed Feb 2019

review from
9.3

Cons: On time boarding

Reviewed Feb 2019

review from
10.0

Pros: Boarding was easy and organized. The airport functions really well and the staff is very pleasant

Cons: Wish the movie selection had more recent variety! Lots to choose from but I found many were a mix of older movies

Reviewed Feb 2019

review from
10.0

Pros: Yes

Reviewed Feb 2019

review from
10.0

Pros: It was the last leg of my journey back home.

Cons: Not much more could be done on such a short flight.

Reviewed Feb 2019

review from
9.0

Pros: The wide variety options of movies/shows to watch.

Cons: The food wasn't the best

Reviewed Feb 2019

review from
10.0

Pros: Great crew, on time, could charge my iPad, 2 beverage services, just an awesome job! Oh biggest - NONSTOP!

Cons: Can’t think of anything!

Reviewed Feb 2019

review from
9.6

Pros: Crew is always polite and friendly

Reviewed Feb 2019

review from
10.0

Pros: The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly.

Cons: Everything was perfect. Thank you

Reviewed Feb 2019

review from
9.0

Pros: Flight was on time and crew was friendly

Cons: Nothing. All good for a low cost fligh

Reviewed Feb 2019

review from
8.5

Pros: It was stunningly cold in both the departure and arrival cities, yet the flight was delayed less than an hour. I'm not being sarcastic at all. Very happy to arrive safe and pretty much on time despite the terrible weather. Thank you Westjet!

Cons: I wish the person next to me had been a lot skinnier. Same applies to me I suppose, only not quite as much so.

Reviewed Feb 2019

review from
8.6

Pros: Very friendly crew

Reviewed Feb 2019

review from
10.0

Pros: Arrived earlier than scheduled.

Reviewed Feb 2019

review from
10.0

Pros: Arrived earlier than expected despite a later departure.

Reviewed Feb 2019

review from
10.0

Pros: The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!

Cons: While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!

Reviewed Feb 2019

review from

7.2

Cons: Always a ‘full flight’ and they run out of spacein the overhead storage

Reviewed Feb 2019

review from
7.0

Cons: Seats too narrow

Reviewed Feb 2019

review from
7.0

Cons: Seats too narrow.

Reviewed Feb 2019

review from
8.0

Cons: Crews were good

Reviewed Feb 2019

review from
7.5

Cons: Can't expect anything from seat sale flight.

Reviewed Feb 2019

review from
7.6

Pros: Crew was great! Seats were decently comfortable. On the way there the travel time was shorter than expected. s

Cons: They ran out of hot food for purchase by the time the catering trolley arrived in the back section of the plane and had limited vegetarian / vegan options for purchase.

Reviewed Feb 2019

review from
8.0

Cons: Flight was delayed. Otherwise fine.

Reviewed Feb 2019

review from
8.0

Pros: Flight was excellent. Crew was very courteous and very friendly.

Cons: The only thing I wish I had more was more other options for fluid besides water.

Reviewed Feb 2019

review from
7.3

Pros: crew very friendly and helpful.

Reviewed Feb 2019

review from
7.0

Cons: Better food options!

Reviewed Feb 2019

review from
6.8

Cons: More space, quicker boarding and getting off, and better transfers

Reviewed Feb 2019

review from
8.0

Pros: Crew friendly

Cons: No entertainment option for longer flight?

Reviewed Feb 2019

review from
8.0

Pros: The crew was fine. The seat was ok. A little cramped.

Reviewed Feb 2019

review from
6.6

Cons: Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!

Reviewed Feb 2019

review from
7.2

Cons: For customers without hand held devices, there are no options for in-flight entertainment.

Reviewed Feb 2019

review from
8.0

Pros: The crew was friendly. The flight was safe.

Cons: The flight to be on time.

Reviewed Feb 2019

review from
8.0

Pros: Seat okay. I have long legs so not enough leg room for me.

Cons: No complaints

Reviewed Feb 2019

review from
8.0

Cons: Actually not much. Good value all around.

Reviewed Feb 2019

review from
7.0

Pros: Good leg room clean airplane

Cons: Entertainment didn't work

Reviewed Feb 2019

review from
7.5

Pros: Crew was great. Seats were not comfortable.

Cons: Slightly wider seats.

Reviewed Feb 2019

review from
7.3

Pros: Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane.

Cons: The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose.

Reviewed Feb 2019

review from
7.0

Cons: Flight was delayed.

Reviewed Feb 2019

review from

2.0

Cons: I could not get through to westjet for days due to weather. Then when they called, they hung up on me as connected....back to another hour wait. Then an email. Then 5 days later to hear that despite all of their chaos there would be no changes.

Reviewed Feb 2019

review from
2.0

Pros: The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am

Reviewed Feb 2019

review from
2.0

Pros: Flight was fine

Cons: Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me.

Reviewed Feb 2019

review from
4.3

Pros: Crew was fine...but, 2nd trip with WestJet and 2nd time my luggage didnt arruve with me. Beyond inconvenient.

Cons: Having my luggage!!!

Reviewed Feb 2019

review from
5.6

Pros: Great crew

Cons: Very uncomfortable, no snacks offered,

Reviewed Feb 2019

review from
2.0

I was not allowed to board

Cons: The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets.

Reviewed Feb 2019

review from
5.6

Pros: i was pretty comfortable being in an aisle seat

Cons: didn’t love the lights coming on in the middle of the night

Reviewed Feb 2019

review from
5.0

Cons: Serving with patience. Not being late all the time for boarding and for off-boarding.

Reviewed Feb 2019

review from
6.0

Cons: Delayed 2 hours

Reviewed Feb 2019

review from
5.6

Cons: I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge.

Reviewed Feb 2019

review from
3.6

Cons: Lavatory was too small

Reviewed Feb 2019

review from
6.0

Cons: Super slow boarding and entertainment system didn't work

Reviewed Feb 2019

review from
5.0

Pros: Nice plane, comfortable

Cons: We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal.

Reviewed Feb 2019

review from
4.0

Pros: Crew member who made announcements at boarding was funny.

Cons: Flight delayed. When on board it’s a night flight. Kids are asleep so crew could be more mindful of that when making loud/screechy announcements. And noticed a few empty seats. None of them were an option when we did online check in.

Reviewed Feb 2019

review from
4.4

Pros: Not much, other than it got us to our destination about 15 minutes ahead of schedule

Cons: The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard.

Reviewed Feb 2019

review from
3.6

Pros: Average

Cons: Two of the most important things to me in travelling by air are getting through security as quick it’s possible ie the priory line; and a lounge. Traveling and paying for Plus provides neither. Back to Air Canada Business Class or AC Rouge Premium. Going to have to pick up your game WestJet

Reviewed Feb 2019

review from
2.0

Pros: We got stuck in a line up to check in and the line was over 2 hours long and by the time it was our turn, it was too close to departure ( an hour to go) and they wouldn’t let us board so we didn’t get to take our flight at all.

Reviewed Feb 2019

review from
2.0

Pros: I booked Cathay pacific but they changed to China Southern without any notification.

Reviewed Feb 2019

review from
6.3

Pros: Friendly crew. Professional.

Cons: Flight was three hours late (not because of weather). Pilots left seatbelt sign on during whole flight even though there was minimal turbulence.

Reviewed Feb 2019

review from
4.0

Pros: The crew was ok and the service acceptable

Cons: The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ

Reviewed Feb 2019

review from
2.0

Cons: Missed my connection

Reviewed Feb 2019

review from

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