My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Cons: "It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Everything. Very nice accommodating ok"
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Being able to watch a movie on the plane"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Polite and efficient"
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Cons: "Had flight delay affecting my connecting flight."
Pros: "seats were super comfortable, would fly again."
Pros: "We eventually left."
Pros: "Courteous crew"
Cons: "Lack of entertainment and snacks for a 3 hr flight"
Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "pilot kept us informed"
Cons: "in cabin air quality odorous and poor"
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Crew was very nice."
Cons: "More room in seat"
Pros: "Arrived 5 minutes early which was great on a very late night."
Pros: "not atg all"
Cons: "I paid for a preferred seat and the passenger seated next to me was so large that he could not buckle his seatbelt and totally squished me into the window. I called the stewarddess over and I was haphazardly moved to an aisle seat next to a smaller passenger. I was then bumped into repeatedly by"
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "High level service"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Cons: "Our seats wouldn't hardly go back, but noticed that a few seemed to operate properly. Tried to watch a movie (94minutes) on a 2.1 hr flight. Started it before takeoff and with all of the inflight announcements the credits didn't get finished before they shut down the system."
Cons: "American has lost my bags multiple times and always has delays. They’re domestic planes are dirty and run down. Not a preferred airline for me."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
Pros: "Poor airplane not have nothing"
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Pros: "Aircraft was cool"
Cons: "Small children"
Pros: "How nice the crew were through it all was great! Flight to D.C. was smolth too."
Cons: "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."
Pros: "Everyone was pleasant & professional"
Pros: "The fact that the lady at the counter was able to change our seats and put us all together."
Cons: "the movie screen being so far away"
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Pros: "Great flight crew price was right and I will travel American again!"
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Cons: "Less full"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Cons: "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
Pros: "No faults"
Cons: "Very pleasant flight"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Cons: "My connecting flight was delayed by 4 hours due tknsmong in India. I called United ahead of time to tell them I was not able to make my flight and if there was anyway I could get a new ticket. The representative was confident that 40 minutes between my flights at Delhi was enough time to make it despite me reminding her about the time it took to get off the plane, pick up my luggage, get through immigrations and travel to my terminal. She was very wrong. She insisted I call them when I land and that I go to the ticket booth. Little did she know that once I miss my flight my ticket is no longer valid and I was no longer able to enter the airport in India. Once I reached the entrance I was directed to a Untied booth all the way at the end of the terminal and was told to buy a new ticket. There was no United representative at this booth. I waited 3 hours and even called the number posted at the booth. No one picked up and no one came. I had wasted several hours. I ultimately decided to buy a ticket online spending another thousand dollars to get back home when I was told that I would be given a new ticket at the booth by United. But I had to wait another 24 hours outside the airport because I was not allowed in so early prior to my flight. Very unprofessional and unhelpful when I needed it the most."
Pros: "On time"
Cons: "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "very kind crew members and flight was an hour early."
Cons: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Cons: "Let's first start off with the fact that my luggage was a few pounds over and it cost me $200. Yes read that again $200! My extra 5 pounds of luggage was $200... but if I wanted to bring a second bag up to 50lbs it would of been $100. This clearly is the stupidest thing ever. Then my flight was delayed by 45 mins. The staff were super rude... I asked if some of the food options were vegetarian and the workers like hysterically laughed in my face... well cheese omlets can be veggie or have meat. So I didn't understand why that was funny. Overall terrible experience, I will reconsider flying on United. It's not worth it."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Cons: "The flight was full to capacity"
Pros: "The flight was on time. Nothing else was acceptable about the travel on this plane."
Cons: "I was made to check in my carry on bag because United made this Economy Basic ticket where they fly the over head bins empty. They charge 25 for the checked bag and only allow a personal item on board. This idiotic arrangement wasn't even clear to me during booking. And i don't understand what sense it makes to create an entire class of passengers stripped of their luggage. It's definitely not customer-centric approach. The wifi was dead. It is ALWAYS dead. No entertainment was provided. I'd prefer the flights from the 90s where i could watch a film on a shared screen with headphones."
Pros: "The only positive to this flight was that after sitting on hold with United's customer service, it took less than 10 minutes for them to grant me a refund."
Cons: "I ended up backing out of this flight and booking out of a different airport and with a different airline bc apparently this flight with United has been seriously delayed (4+ hours) multiple times before. We were told that the flight was cancelled for the 2 days prior."
Pros: "Food was good. Staff were great. Headphones not the best."
Pros: "Only good thing was the crew. They were good natured even though a roundtrio flight if six hours took 25 because of delay after delay"
Cons: "Too many delays"
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Cons: "Southwest has much better experience."
Cons: "That there was no one at gate to direct us to customer service being that most of us missed our flight due to equipment repair and hold up from Newark. I fly delta most of my trips. When this happens with them. They have a rep at the gate to help you. Also. There were only two people at the customer service desk for all of us. You should have had all four stations available to expedite the process of reschedualling. Everyone one agreed that united just did not care. So sad. We had a very tired infant with us. What should have been a short twenty minute flight turned into two hours."
Pros: "The flight crew and gate personnel were courteous and professional., as were theTSA workers."
Cons: "Seating was crowded and uncomfortable. My seat wouldn't recline."
Pros: "Crew. Aircraft selection."
Pros: "Absolutely nothing."
Cons: "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."
Pros: "Everything was perfect - the pretzel packs looked like they were from 2007 and stale but I don't care about that. The pilots landing there and back were like we landed on clouds - not a single bump or jolt. The flights left on time and arrived early. The staff at gate and plane were so helpful and happy and knew how to do their jobs and not opposed to doing it with a smile. I have flown over the world and these two flights on united were the best."
Cons: "The important things were perfect - the pretzels were stale but who really cares about pretzels! The pilot is the most important and they were great!"
Pros: "Nice plane, great crew. on time departure and early arrival."
Cons: "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."
Pros: "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."