Please know that even in long flights you will be very hungry! There is no real food served. A “flight fuel” box is offered for $10 but it is nothing of substance. And don’t expect to eat in the airport before your connecting flight because you will likely be sitting on on the tarmac waiting to park and get off the plane for the time you had available to grab food as Delta can’t seem to get their flights coordinated to get you there on time!
Delayed departure due to short staffed security at Burlington Airport. Missed connection flight. Terrible customer service at Delta. 7 hour travel day turned into a 24 hour travel day.
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Pros: "The entertainment"
Cons: "The boarding"
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Cons: "It was the most mediocre flight I've taken in a long time. And I still had to pay $100 for an exit row instead of a regular seat. Really? $100 for no recline, no underseat storage, and nothing more than cliff bars and goldfish crackers? Delta.... You can do way better"
Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Cons: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Pros: "Short flight and no problems."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "Smooth and comfortable flight."
Pros: "Terrific service."
Cons: "Everything was great."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "Staff, service, options"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Pros: "On time, staff, and overall service"
Cons: "No complaints"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "The crew was super friendly and shout out to Brady, he really helped me out of a TIGHT situation :-)"
Cons: "Felt bad for the crew being under pressure as they got off a flight and had to rush to ours....."
Pros: "The comfort, space, quiet, snacks"
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Anna from South Africa was funny, and super accomidatinf"
Pros: "Love the hospitality and the staffs kindness"
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "Loved that they had access to connecting info on board"
Pros: "Being able to watch a movie on the plane"
Pros: "Food was not offered on a short flight, the one star does not mean bad. There was no other option same for entertainment"
Cons: "No blankets or pillows. Froze"
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "Smooth flight."
Pros: "Overall it was good"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Cons: "Probably the roughest, bumpiest landing over ever experienced. The brakes were grinding very loudly during taxi (I overheard several other passengers comment on this). The plane was very cramped and the air smelled. Thank God it was such a short flight."
Pros: "The crew was attentive, pleasant, and hardworking."
Cons: "Tight leg room in coach. Cramped and uncomfortable."
Pros: "Same as previous flight."
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Pros: "Titos Vodka"
Cons: "If they would have put my wife and I together and not lose ALL 4 pieces of our luggage"
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Cons: "Had flight delay affecting my connecting flight."
Cons: "We were inconvenienced with the requirement to check our baby seat and stroller at the gate. We were expecting to gate check it and found it inconvenient to have to retrieve it from baggage claim."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "We eventually left."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "Hot crowded late horrible"
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "not atg all"
Cons: "I paid for a preferred seat and the passenger seated next to me was so large that he could not buckle his seatbelt and totally squished me into the window. I called the stewarddess over and I was haphazardly moved to an aisle seat next to a smaller passenger. I was then bumped into repeatedly by"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Efficient and very nice crew. Great flight overall- Pilot pointed out when we were passing Greenland for an excellent aerial picture."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Pros: "Everything was great on the flight"
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Cons: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "Legroom was a bit cramped for a tall person"
Pros: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Cons: "Not enough water served. More snacks please"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "Late taking off. Almost missed my connection"
Cons: "Although we can't fault the airline for turning back after being in flight for an hour (due to some computer glitch), it created a 5-hour plus delay. American Airlines was operating the BA flight. They put up passengers in a hotel and provided us with meal vouchers. This was appreciated. But the hotel was shabby and its staff including the shuttle driver were rude and slow. Considering the horrible delay we experienced getting to our destination, this 2-day return from Spain to Atlanta, was just bitter icing on the cake."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "it was cancelled "mechanical" sure heard that one before"
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "the clerk at the boarding desk was kind"
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "The crew was awesome. It was a very nice flight."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Cons: "AA worst airline People They have working in SFO Incompetent Rude Useless"