Most visitors from Chennai will not be allowed to enter Philadelphia. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Philadelphia
Visitors from Chennai are not required to quarantine after entering Philadelphia.
Visitors from Chennai must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Philadelphia.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
This flight route requires at least one stop and takes a minimum of 20h 55m.
The best deals for a one-way ticket found by KAYAK users over the last 3 days were on American Airlines ($714) and Qatar Airways ($766). The cheapest round-trip tickets were found on American Airlines ($866) and British Airways ($1,025).
A passport is required to fly from Chennai to Philadelphia.
For Chennai to Philadelphia, Thursday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Philadelphia back to Chennai, the best deals are generally found on Wednesday, with Friday being the most expensive.
On your way to Philadelphia, you’ll fly out from Chennai. You’ll be landing at Philadelphia.
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Read more about Qatar Airways
Pros: Very helpful and kind crew. On time boarding and departure.
Cons: If the crew cleaned the toilet more often and picked up trash from passengers and worked faster.
Pros: The crew was very good. Seat was comfortable.
Cons: Running water in the bathroom.
Pros: smoothing take off and landing
Cons: Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront.
Cons: It was all good
Cons: Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options
Cons: Seats for its along way
Pros: Everything was good. Seat is roomy and able to stretch leg.
Cons: toilet is smaller
Cons: Seat comfort was not very good.. and food was bad
Cons: Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide.
Pros: Good service
Pros: The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards.
Cons: My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA.
Pros: Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time.
Cons: Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it.
Pros: Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline.
Cons: I cannot think of a single thing.
Pros: God was good. Staff was efficient
Cons: Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial.
Pros: Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained
Cons: I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy
Cons: On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!
Cons: The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room.
Pros: Lots of entertainment
Cons: Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over
Cons: Plane was full with some annoying passangers near me. The plane was not very new/clean.
Pros: On time and efficient
Cons: Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg.
Pros: Incredibly attentive service
Cons: Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight.
Cons: The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion.
Pros: This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current.
Cons: Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why.
Cons: Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways
Pros: Completely satisfied. Excellent all the way!
Cons: Everything was perfect. Thank You.
Pros: Business class was wonderful liked pjs, food, seating. Etc
Cons: Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options
Pros: Got upgraded to Business Class :-)
Cons: Not much of Movies options to watch
Cons: Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice.
Cons: Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either.
Pros: Crew was great. Very helpful and caring
Cons: Flying in and out of Doha and being marked for yet another deep search was so frustrating
Cons: I understand it's the industry standard, but seats are too narrow with shared armrests.
Pros: The crew was friendly
Cons: The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening.
Pros: The crew was excellent in their mannerisms, efficiency, service and never ending smiles.
Cons: The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight.
Pros: They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well.
Pros: food was decent and the staff on the plane were pleasant.
Cons: Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty.
Pros: Great flight - and definitely the best airline food we've had in a while
Cons: Boarding in India is never smooth, no difference here
Pros: Flight was not crowded, room to stretch out. Food and service was good.
Cons: Difficult boarding procedure.
Pros: Good spacing. comfy seats.
Cons: Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc
Pros: About the same vegetarian food was served at almost every meal of the 13 hour flight.
Cons: Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices.
Pros: The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again.
Pros: Boarding on time. Crew was very nice except food option.
Cons: My wife didn't get veg food she is looking for. We asked crew and they said they don't have.
Cons: - The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic...
Pros: We liked how attentive your crew members were
Cons: The flight we took out from Doha to India was a bad experience the boarding was not handled well and the crew in that flight were not attentive.
Pros: Check was extremely slow & delayed
Cons: Seats were bunched up together with cramped up leg room.
Pros: Seats were comfortable.
Cons: Elderly and people with kids were asked to line up. After lining up, they did not let us to board the plane for 30 mins. We were standing in line with kids for 30 minutes. Last minute gate change. Had to drag the kids @ 3:30 AM from one terminal to other. Flight attendants were not in a good mood. Not even one smiled.
Pros: Shared a row with three seats with another person, middle seat was free! New entertaiment screens.
Cons: Food was average to less.
Cons: They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size
Cons: I not get to go my flight, I couldn't get reimbursement
Cons: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.
Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.
Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
Cons: New variety of food
Pros: The crew was excellent and surprisingly the seats were comfortable.
Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too
Pros: Not much, seats are super uncomfortable
Cons: Better code sharing with KLM
Pros: Incredible staff. Super polite
Pros: Great crews, excellent customer service
Pros: The schedule and timing
Cons: The airport, some of the crew, the aircraft seats, the entertainment system
Cons: We had a short delay
Pros: Late departure, dirty, staff not friendly.
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Pros: Crew was amazing. Service and food was good.
Cons: Random TSA check was not needed at the end when boarding.
Pros: The crew was pleasant and boarding efficient I lucked out with first class
Pros: The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use.
Pros: Crew was nice, too short of a flight to figure out more
Cons: no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan
Pros: No extra charge for simple refreshments.
Cons: The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something.
Cons: My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable.
Pros: Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate.
Cons: Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?
Pros: 1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles.
Cons: 1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about.
Pros: Everything was fine
Cons: 1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored
Cons: Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing.
Pros: The crew was very friendly and professional. The food very good
Cons: First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old.
Pros: The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!
Cons: Horrible Crew...
Cons: They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful.
Cons: Movies were dated. Crew spoke limited and broken English, not good enough for international flights.
Pros: Service was great, flight was on time and I really enjoyed everything
Cons: Little turbulence but overall it comes as usual so it was worth the flight
Cons: no vegeterian sandwiches very disappointed
Pros: Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant.
Cons: All airlines need to remove a row of seats and give everyone just a bit more legroom.
Cons: Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience.
Pros: It was on time and the crew was good
Cons: The food wasnt upto the mark
Pros: Option to upgrade seat which I didn't take but might for outbound red eye flight in future.
Cons: Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner.
Cons: The air France flight was overbooked and we had been in standby until the last minute
Pros: Priority boarding
Cons: Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999.
Pros: 1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time
Cons: 1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin
Pros: full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !
Cons: Bottom seat cushions could be a little more comfortable .
Pros: No issues, quick trip, friendly staff, comfortable ride...
Pros: Not much
Cons: Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection.
Cons: Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food.
Pros: It was a short flight.
Cons: Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend.
Pros: Free drinks and snack!
Pros: The food was good, the staff was very friendly and very nice,
Cons: The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours
Pros: The crew was nice..
Cons: No USB plug. No charging spots. No video. No movie. No radio. No wifi.
Pros: Crew.. single person was okay. Overall company operation plus late flight was poor
Cons: Luggage handling could be better. Flight on schedule will be good.
Pros: The crew were friendly and helpful as usual. No issues at all.
Cons: Really cannot complain about anything!
Cons: More legroom please
Pros: Lovely staff
Pros: That I got home
Cons: Haha where do I start. The experience overall was poor. One of my flights was canceled by British and they claimed I cancelled it. It was a hot mess all the way around. This left we standing outside the airport in Indi for nearly an hour.
Cons: Arrangenents for wheel chairs at London were poor compared to Chicago which was excellent .
Pros: comfortable seat, tasty food, pleasant attendants
Cons: Overly focused on pre-birding security while handling it in a very amateur way in Bud. Water and Food service offered for lunch and then not even a glass of water for 8 hours. Poor entertainment options.
Pros: Who would guess - the food.
Cons: reading lights were never fixed during flight.
Cons: I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!
Pros: Very comfortable as the plane was not full!
Pros: Flight left on time. Crew were helpful and friendly. Asian vegetarian meal was good. I had tomato rice, broccoli and eggplant as side dish. Toilets were clean.
Cons: Breakfast was not great. I had asian vegetarian meal. I had uppuma, mini dosa and sambar and they were tasty. But I also had bread, sweet bread and a piece of sweet cake. Three kinds of bread is not necessary. Too much carbo. Please provide, vegetables like cucumber, tomato and carrot with breakfast. Also chick peas without spices and rava kesari can be served with breakfast.
Pros: Seats with little fold-down head rests on each side, allowing you to sleep/nap/doze in any seat. Really good touch screens for the entertainment system, with no need to have to dig my knuckles into the screen to get it to respond. Good movie selection too. Movies are also available before take off and even after landing. Acceptable white wine (Chenin Blanc). Food was also entirely acceptable.
Cons: No individual air/temperature controls (at least in economy), unless it was all buried in the seat-back console some how.
Pros: The entertainment, food and crew were good
Cons: The seats on the 747-400 were less comfortable than the Airbus 300 going to London. The airbus also provided several more inches of legroom.
Pros: Liked that my wife and I could have a two seat row to ourselves.
Pros: The entertainment (TV in each seat) was great. The food was outstanding (chicken with risotto and beet salad), and so was the service. This was the best British Airways flight I've ever been on!
Pros: Flight was on time and smooth
Cons: Television screens went off in the first hour of flight and never came back on. They ran out of the vegetarian pasta dish, because of this my kids didn't eat. Service overall was poor.
Pros: We landed on time.
Cons: This was the first time I every flew on BA. I had higher expectations than the reality of the trip. I was told by a traveler that alcoholic drinks were gratis. However, other than the one time the cart passed through no offer was made. I guess you had to buzz for a drink. I expected water to be handed out in the cabin more frequently than it was. Food was inedible. Again, I thought BA had a better reputation. Leg room was tight. Other airlines offer more.
Pros: We were lucky we boarded early because i had reserved the seats in Premium economy and had a baby with us. That's the only good part about the journey
Cons: Horrible food No USB or charging ports in aircraft. The plane felt like decade old. Crappy seats with shitty monitors, reclining mechanisms Crew kept disturbing us for food when we were sleeping and kept serving us the meal we didn't order. When u hit the call button no answer! Ba missed our bags stroller and car seat. Thanks but no thanks BA. No one at athe counter to answer
Cons: Salad was slimy and clearly not fresh. Food was not great.
Pros: Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight
Pros: The choice of movies available via the seat-back entertainment system was outstanding - a mix of recent hits and older classics. The veggie curry and chocolate ganache were much tastier than I expect from airplane food.
Cons: Narrow seat.
Pros: My itinerary said british airways but my plane was American so I missed my flight due to standing in the British airways line instead of American. This needs to be fixed.
Pros: Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?
Cons: I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight.
Pros: Full flight but I had two seats and a delightful Ghanaian seat mate
Cons: Being dumped in Phillie with canceled E.g. To Burlington Vt
Pros: I liked everything about the flight, very comfortable seats (Club World), great staff who were very thoughtful and helpful with our situation (disabled person). The check-in personnel at Chennai were very considerate and helpful, much appreciated. The wheelchair arrangements at Chennai were excellent. The food on the flight was very good and accommodated our dietary restrictions. Entertainment choices (movies) were quite good, too, and managed to get some pretty good sleep as well. The lavatories had green/red light system for availability, visible from our seats, which was very helpful. The lavs were quite well maintained and clean. The flight was on time. and it arrived safely, which is the main thing.
Cons: The transition from the flight to the terminal at LHR was not optimal, though the staff were trying their best. The "jetty" ramp way for normal deplaning was broken, they said, so they brought a set of steep aluminum steps instead. Navigating these steep steps was not possible for some passengers (difficulty walking and with steps), so finally they called a mechanical lift device (like a fork lift) to help those passengers, many in wheelchairs, who couldn't manage the steps. We had to wait for at least 30-40 minutes on the plane for the lift to arrive and stand outside on its platform up in the air, waiting to be ready to descend to ground level. This was pretty uncomfortable and it made our connection time very short. To compound matters, once on the ground, there was a wheelchair available for only one of us, though 2 had been requested, but as on other flights through LHR, there was unfortunately not enough staff to push it through Term. 5 to the connecting flight. So, I had to do that myself, along with managing my own luggage, which was a bit challenging, as I was tired by then. Our flight connection time, already much shortened by the deplaning situation, was evaporating steadily. Fortunately, there was an excellent staff member from Heathrow, who had been assigned to push someone else's wheelchair, who guided our group of wheelchairs, complete with hand luggage and children, though the maze of Term. 5, through very busy security and finally to our gate. We would have gotten lost and even if not, would almost surely have missed the flight without this guide facilitating this trek. We made the connecting flight with barely 5 minutes to spare.
Cons: Even relative to other economy trans-Atlantic flights, the seats on this old plane were way too close together.
Pros: Prompt service
Cons: Tea was excellent on Chennai London flight but not that good between London and Chicago
Cons: Too much Indian based food....too much curry.....
Pros: Safe flight arrived early!!!
Cons: Crew seemed non friendly. Did only what was required. Seats were tight And very cramped.
Pros: The flight crew was very courteous and helpful, and made the entire experience very pleasant.
Cons: The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it.
Pros: Board and had to inconvenience my daughter and her family to come back to airport. Had to purchase another flight and it cost me 1200 dollars and I already paid you Sent a letter for a reimbursement of my funds Extremely upset for all the stress i had and the extreme inconvenience my daughter and I endured I had to fly another airline land in Amsterdam then to Newsrk New Jersey Airport then take a train with two large suitcases
Cons: We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on an international flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). We will NEVER use KAYAK again.
Pros: Flight from Venice to philly was good besides the fact it was delayed 2 hours
Cons: The 2 hours delay
Cons: Everything was a complete mess, from switched seats (and we had paid over 6 months prior for specific seats), lost luggage, missed meals (somehow they kept skipping rows of people, letting people leave the plane while leaving their bags in the overhead bins - just a disappointing mess.
Cons: The jet was freezing. I had two blankets on and was still shivering for the entire flight.
Cons: 5.5 hour delay...sat on plane for 3.5 hours due to several unrelated issues...none weather related...airline did nothing for customer satisfixation (no snacks, no entertainment) hen had to deboard for 2 hours until a new plane was secured and worst part was we had a 7 hour flight plan. This flight was not operated by British Air. It was operated by American Airlines.
Pros: Airplane, food and service
Cons: AA from Philadelphia to SD charges 8 USD for a terrible red wine
Pros: On time, Smooth ride, My fellow travelers were all good little cows and bulls.. Alright maybe 1 or 2 jack asses. but for the most part the herd pleasant.
Cons: This was a AA Flight, Seat was broken. So I was told to put my seat back in the upright position times. Witch woke me up witch pissed me off! Or course the lady behind me was pissed also. Since my head was in her lap for 10 hours. Of course she did mind the first 10 minuets. :)
Pros: Comfortable . Good selection of movies. Crew very friendly
Pros: British offers a variety of comforts such as abundant drink and food as well as entertainment to keep the long travels interesting.
Cons: On my way to Europe BA lost my custom made titanium crutches that cost over $750. They were moved without my consent to the holding of the plane, with checked baggage. The crutches were not tagged when moved without my permission and are now lost with very little chance of finding them. In the three weeks since they have only replied to one of my emails to say they will not provide compensation even to replace the crutches. It disheartens me they have a lack of care and urgency for equipment that is so vital for daily mobility in people's lives.
Pros: The crew was friendly and the food was decent
Cons: I could not check in online and when I got to the airport it wouldn't print me out a luggage tag. I waited in line for an hour and half and just made my flight by the time I got through the check in.
Pros: Everything was fine
Pros: Overall a good trip!
Cons: Almost broke my finger trying to change the menu on the screen. The snack coming back toward Philadelphia, is really not very good. One should have a choice of yogurt or breakfast bar. The flatbread with weird combination of cheese, peppers etc after flying for 8 hours is just not good for any stomach.
Cons: Took over an hour to check in bags, very little communication from check in staff at Manchester Airport, short staffed??
Pros: We flew out of LHR and from check in to landing the service was top notch. We flew economy but felt the services was first class the way flying used to be, I would choose BA again
Pros: The entertainment selections was excellent, actually more extensive than expected or maybe even necessary. The flight was clean, staff cordial, and running and operating of the flight efficient and smooth. The crew was friendly and wonderful as I always expect and receive from BA.
Cons: My number one complaint is the lack of a air valve over the seat. The airflow is very important. Lack of airflow meant that the sunside passengers cooked in the heat from the windows while our cabin mates on the other side were bundled. A bit of air whizzing past would have helped us unstagnate ourselves. Additionally that bit of air on ones face help immeasurably for passengers such as myself who feel a bit of airsickness. Not having that small breath of air was greatly missed. With my compliments to the crew my complaints are about elements they did not have control over - such as running out of food when serving the final snack. Services at the front of the class were good but supplies dwindled and it felt as if the crew were either understaffed or overtaxed because despite genuine best efforts the rear of the class was under supplied. The aircraft itself needed attention in the details - tech such as audio jacks, sub ports were only about 2/3rds functional in my row. I volunteered to have my neighbor charge his phone at my seat as his was very obviously broken. Audio jacks in his seat were broken and my jack necessitated holding the entire flight in order to receive sound. Seats and carpets while clean were worn and in places fraying and thread bare and stained.
Pros: The seats were very comfortable on this flight. The food was fine.
Cons: My husbands TV screen did not work we asked 2 different people multiple times and no one offered any help or assistance. They said that they tried restarting it. One person said they could send him a movie but never did. They also crammed us in the boarding area and we waited forever.
Pros: It was American Plane and seat comfort and space WAS GREAT.
Cons: Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare
Cons: Less Fully packed plane during Covid
Pros: Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!
Cons: Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason.
Pros: The crew was great and separation of passengers unless traveling together was great as well!
Cons: My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage.
Cons: None of the USB outlets were working in isle 7 A-C
Cons: Flight was rerouted to another airport due to poor weather at Philly. 3 hours later we arrived at Philly, but I missed my connecting flight.
Cons: IFE was not streaming movies, WiFi on but not loading
Cons: More comfortable seats you can sleep in
Cons: Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result
Pros: After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?
Cons: Attention to detail by both the gate agent and myself.
Pros: Ground crew was great, they kept us informed about our 3 hrs delay
Cons: Get a crew in in less than 3hrs Some people has plans
Cons: The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again
Pros: I am no longer comfortable with airline seats, bad nerve in back of leg.
Cons: Poor communication about “Red-tagging” carry on luggage
Cons: Serve cofee
Cons: The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers.
Pros: The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies.
Cons: We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future.
Pros: The pasta meal was quite good
Cons: Some more space. Individual entertainment. Air quality
Pros: Seating had more space, the crew very relaxed and good humour as well as professionalism.
Cons: Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft.
Pros: After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great.
Cons: They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed.
Pros: I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid.
Cons: On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him.
Pros: Efforts to get us to Philadelphia
Cons: Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public.
Cons: The flight was delayed and then the airport in Philadelphia "wasn't aware" that we were coming to it took forever to get off the plane. I would have missed my next flight if they didn't wait for us. Also I couldn't check in online beforehand, which was frustrating. Also I waited in line at the British Airways desk to check in and it was a long line. When I finally got to the front I was told I had to check in at the American Airlines desk and I wish I had been told that earlier. One staff member was rude when I asked him to repeat the food options.
Pros: AA got me home safe.
Cons: Entertainment was nonexistant. Most movies were unavailable and those that were would start and then say “no longer available” monitor did not work. I was not the only passenger with issues. Many could not get system to work. Antiquated and/or poorly maintained. Also, announcement made it seem as if you had to pay for wine/beer/spirits. I wasn’t drinking so it didnt matter but at other times this would have been a hassle. Never had this on an international flight. Flight was okay just not top drawer like it used to be. Cost cutting measures have impacted the brand. Would not say it is first tier. Dont mind a “no frills” flight if it results in lower cost to consumer (aka Southwest Airlines)
Pros: The in flight staff was very friendly
Cons: Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :(
Cons: The staff member at the gate counter in Philly was very short and rude. She asked for people volunteer to check their carry-on bags and when I took mine up she was very curt. She asked me for my seat number (I didn't hear her) and her tone got worse. A woman who did not speak English need assistance and was turned away by this person with s shrug. The Latina finally stood in the middle of the gate area asking for help from anyone who could speak English. I just spent 18 days I Madrid and never once was rejected when I asked for assistance. I was not happy with your employee and I was ashamed to hear an American treat someone that way. In the employee's defense, she was alone at the dest up until boarding time and was juggling a lot of balls without any other support. Not a good experience.
Cons: We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.
Pros: Not much.
Cons: The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again.
Cons: American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee.
Pros: Nice flight, great leg room, staff was friendly and flight was on time.
Pros: Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people.
Cons: Navigating through Heathrow
Cons: We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience.
Pros: We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names.
Cons: When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes.
Pros: Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!
Cons: Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA
Pros: The options for entertainment were great.
Cons: The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive.
Pros: Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food.
Cons: One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name.
Pros: Food, OK legroom, complimentary wine & beer on a US carrier
Cons: Barely functioning ancient touchscreen system
Pros: The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault.
Cons: I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me.
Pros: Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride.
Cons: Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy.
Pros: Price. That's it.
Cons: We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone."
Pros: I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips.
Cons: AVOID FLYING OUT OF PHILADELPHIA!!!
Cons: Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable
Pros: The staff member at the gate was friendly.
Cons: No staff at all to help with checking in bags. No communication from the pilot or crew about what was causing delays, or estimated arrival time.
Cons: For the second time I traveled with Air Canada there was a delay and no plane in Toronto to make the connection. I will not be traveling with Air Canada ever again
Cons: Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!
Pros: Left on time, arrived a bit early, excellent trip
Pros: Service and comfort great. Upgraded!
Cons: so late. no explanation... something about the weather bad in Boston? but that wouldn't explain every flight being late. And as usual Kayak did a better job of giving delay info than Air Canada!
Cons: One leg of the flight was cancelled only a few hours before take-off. Huge inconvenience with no remedies. Will not ever fly them again.
Pros: customer service
Pros: Everything but most importantly the excellent service onboard with some of the most caring and genuinely especially given that we were travelling with our four month old baby. And what a comfy plane the 787-9 is!
Cons: I’m nitpicking but the check-in experience was well inferior to the excellent airport and in-flight experience. The agent seemed to treat us as more of a nuisance than a client with special needs (4-month old baby). A little smile would go a long way to fix this.
Cons: same as above
Pros: Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport.
Cons: Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough.
Pros: The food was delicious
Cons: Old movies. Nothing recent
Cons: Limited luggage space
Pros: Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy
Cons: Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold.
Pros: The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight.
Cons: There wasn't anything I remember not liking. It was great.
Pros: put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown
Cons: The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers.
Pros: The counter assistant was very, very nice.
Cons: It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can.
Pros: Seats are very uncomfortable. Air Canada used to be one of the best airlines in North America now I would rate them as one of the worst! Every since they started the air Canada rouge flights. Most uncomfortable seats in the business. Also staff from call center to check in are rude and act like they are doing you a favor.
Cons: Direct flight
Pros: Nothing - they don't communicate or care
Cons: That they didn't have staff at the gate even during boarding time & 3 hrs later showed up to tell us flight is cancelled. Lost our bags which never left the origins airport .. the list goes on & on about several rude or unprofessional manner in how they cancelled a flight with zero help before, during or after the fact.
Pros: Great crew, great food, seat was amazing.
Pros: Good legroom and entertainment options, on time. Enjoyable overall.
Cons: Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while.
Pros: Flight boarded quickly, on-time and quiet flight.
Cons: There was absolutely nothing that I found to complain about
Pros: Again, nothing good stood out to me, although the entertainment was very good, with recent movies and music.
Cons: I was late for this flight due to the delay from Baltimore to Toronto. I got a new flight with no problem, BUT the change messed up my travel plans because the arrival time to Athens was now later than before. We were additionally DELAYED 3 hours in Toronto.
Pros: I didn't really like breakfast but I am glad we had it.
Cons: While the plane was circling in a holding pattern our luggage was left out in the snow for over an hour. My one bag was wet when I got it and my other bag didn't arrive. And because there were no Air Canada workers at the desk in Philly no one could tell me where my bag was. It was a very stressful end to a long series of flights.
Pros: The staff is old school and very hard on single travelers who are not white Very rude when I asked some questions ,,.. They seem to think low bout the bout their Indian customers .. They need to be educated some of the Indians can be law abiding and decent people who Can be citiEns of Europe or the US Their thinkng is very racial or prehistoric Only reason I didn't make a scene of it is because I was jet lagged Be careful next time or just don't give me a ticket !!
Cons: Racist MF staff
Pros: When I finally got to the US Customs agents they were actually quite nice. This has been my experience with US agents in Vancouver and Philadelphia as well. Yesterday they were especially cordial, while at the same time quite professional. Made me proud to be a US citizen.
Cons: Don't know what could be done about it, but the security liine was the longest I've ever seen. I've come home from Vancouver many times before, and most times I fly direct to the USA from YVR, where things are much better. Don't think it's Tornoto's fault.....but, yesterday's experience with the security line makes it unlikely that I will come back home this way again.
Cons: My flight was cancelled, re-scheduled 8 hours later. No notification on Air Canada was given. They mentioned that "this flight never existed" I had taken a day off of work to be there and I also had a meeting, however, my flight had been cancelled. Also, the costumer service representative mentioned that if I left th airport, they would not let me back in. They would do 2 security checks on me. After all of that! When I asked the check in lady at air Canada they mentioned that flight was not cancelled and not to look at the boards at the airport because they are incorrect! Horrible service. Horrible experience.
Pros: The price for a round trip flight Philadelphia to Barcelona was fantastic. Unfortunately, this was a case of you getting what you pay for. Both my husband and I were very unhappy with the entire experience.
Cons: Airplanes were very uncomfortable, flight crew was unfriendly (smiles were scarce and you felt you annoyed them if you wanted anything), service took too long (perhaps not enough personnel for number of passengers), plane was extremely warm, food was only fair -- all other international flights I've taken have had much better food and comforts). We had long layover on return flight in Toronto and airport and Air Canada personnel were not very helpful or accommodating. When we asked for a suggestion on where we could go in the airport to kill several hours (eating, drinking, watching TV), were were told by many that the airport is bad and we're given conflicting or poor answers. Intimately the advice given put us having to go thru security and Custims again (even though we already had) and that process was extremely disorganized and time consuming.
Pros: Direct flight at convenient hours
Cons: Limited good entertainment Crew was not very friendly on that flight Service was minimal
Pros: I flew Seattle to Vancouver to Montrail to Nice. Sept 2 2016 on the way home I flew Nice, Frankfort, Calgary to Seattle Sept 12, 2016
Pros: The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great.
Cons: Flight was again delayed (over 1.5 hours).
Cons: so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing
Cons: The flight was considerably delayed, so that we missed our connection, the airport personnel at Newark sent us all over the place attempting to pass off the problem onto somebody else- even encouraging passengers to go to Montreal and "figure it out from there." Bags were taken off the plane and then put back on...the subsequent flight (the next day) was also delayed, and required half he plane to sprint through Montreal to their connections. It was not worth it. Especially considering I tried to call Air Canada for some of my refund and the number they gave me was a fax line.
Pros: Much better than the Air Canada flight from Europe. There was a good selection of movies and easy to use. For a short flight, they packed food, drink and a movie. Family enjoyed this flight.
Pros: Crew was nice.
Pros: I loved the trip back to Philadelphia. Somehow the crew upgraded my trip, and the crews are super nice. Love it!
Pros: friendly staff, quick flight, comfortable seats
Pros: Food on international flight was horrible, they lost my luggage, last flight was an hour late with no explanation. Still don't have my luggage.
Pros: It was an easy flight and went smoothly.
Pros: Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year
Pros: It was nice of airline to set up an extra flight in the afternoon so we didn't need to spend even more time in Toronto airport.
Pros: Crew very polite and professional.
Cons: My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great.
Pros: The flight itself was good. Nice and smooth with no issues
Cons: Boarding was confusing. They had 2 different flights leaving out of the same gate at almost the same time. There were some People who were confused.
Pros: Again, great crew.
Cons: Boarding was misdirected and confusing, as Gate designation kept changing and airport staff was not very helpful.
Pros: The meal provision and drink service was very speedy, seats were relatively comfortable. No on-board video was available only wifi service through personal devices.
Cons: We had a delay for 1 hour 20 minutes after boarding with no air conditioning. My other Air Canada flights also had no air conditioning while awaiting takeoff, and it was EXTREMELY uncomfortable. The crew tried to make it better by bringing cold water around as we waited but it was unbearably hot for a solid 30 minutes.
Pros: The food area at the gates very good and tech friendly, comfortable.
Cons: Gate information changed frequently, plane was late, which was actually good, since it took so long to transfer from my plane from Mex City to Toronto. Gate attendant was unfriendly, seemed harried.
Pros: Overall not a bad flight. Comfortable enough, good movie options. Food tasted could, but did not agree with my body.
Airlines flying from Chennai to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chennai to Philadelphia
Masks required on board, masks provided on flights from Chennai to Philadelphia
Social distancing seating
Middle seats unavailable to book on flights from Chennai to Philadelphia
Testing for antibodies, testing for symptoms for flights from Chennai to Philadelphia
Waiving of change fees. Search flexible flights from Chennai to Philadelphia
Philadelphia (PHL)United States