Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "The flight was fine."
Cons: "Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions."
Cons: "It was a little bumpy. Probably nothing to be done about that."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Cons: "Tvs didn’t work on the 2nd flight I had to take because of the delay in Rochester- insult to injury..."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Nothing really that wows me ."
Cons: "Would have been better if it was on time. Delays are expected though being on the air a lot of times."
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Pros: "Loved the foot space and TV availability. Great food selection. Pleasant staff!"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
I appreciate that the flight boarded and departed on time and landed slightly early. However, the plane was completely full (I suspect overbooked) and took a long time to board, during which time the CO2 level in the cabin climbed over 2,200 ppm, which is NOT SAFE given that COVID-19 is still being transmitted at a substantial rate across most of the country and airlines no longer require passengers to mask. Also, the midflight credit card sales pitch was tacky. It's like our airlines are being run by Ferengi.
As it was a very short flight, there was no food only drinks offered. And there was no entertainment. They had to use your own phone for entertainment.
Pros: "Check-in started a bit late due to late arriving incoming flight but the crew at the gate as well as in the plane did their best to speed the process. Flight was smooth, lande ontime despite taking off nearly 20 minutes late. Captain kept us informed when, through no fault of American Airlines there was a delay at the gate. Overall well done in these trying times."
Cons: "It will be nice when things are back to normal and actual food is served on flights of 4 or more hours duration."
Cons: "Nothing! it was great! I was especially impressed with the crew’s politeness."
Cons: "None of the USB outlets were working in isle 7 A-C"
Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
Pros: "N/a"
Cons: "Flight and crew scheduled on time, better service and compensation for wasted time."
Pros: "It was a short flight but it was clean and comfortable. The boarding process was organized also. Crew was friendly and helpful."
Cons: "Everything was good."
Pros: "The seats were comfortable"
Cons: "Waiting to board took almost 2 hours ! We were delayed so many times and sat on the plane for an hour after boarding. I was supposed to land at 6:55 and didn’t land til 9:30 and I was late for work due to poor planning. The pilot even admitted in the announcement that there was a crew problem and maintence problem. I was not happy"
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Cons: "Food!"
Pros: "Crew was terrific. The seats were so comfortable. There was great aisle space to where I wasn’t getting bumped by passerby passengers."
Cons: "WiFi was down but we were on time. I’d prefer no WiFi over a delay for it to be fixed so nothing really much."
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Cons: "Delayed on tarmac 20mins in Chicago, then delayed getting to the get in Philly, bags took 40 mins to get to carousel"
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
Cons: "Frontier “recommended we cancel” our flights in order to change a date, EVEN though they have a “flexible cancellation” and “no fees to reschedule”. In turn they canceled our flights home, provided us with a credit that wouldn’t even cover our flight, and then provided the WORST customer service I have ever been apart of. The supervisor was incredibly rude. I was provided a $140 ticket credit (less than half of what I paid) and am will probably never use it. Very disappointed"
Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"
Pros: "Nothing"
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "The boarding process was fine, flights reached in time, crew was nice"
Cons: "Horrible seats which makes it impossible to fly to long distance. Long baggage claim delay."
Pros: "I survived!"
Cons: "Disruptive passenger should have been removed! The flight was delayed 2 hours."
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Pros: "The crew was very informative. We had great exit row seats that we paid extra for."
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Pros: "Flights to and from where not pleasant I think the staff is very rude!! I think the women that did the announcements was inappropriate the way spoke she sounded like a phone sex operator. The flight attendant yelled at women who wanted water!!! The flight was delayed it was not pleasant"
Cons: "Everything"
Pros: "Great crew and flight despite bad turbulence"
Cons: "The flight was delayed 3 hours and then the actual boarding process took another 30 min. Should’ve arrived at my destination by 6 and it’s now it’s 930"