Daily cleaning, installation of cabin HEPA filters on flights to Philadelphia
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$252||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, Delta and Frontier have all waived their change and cancellation fees on flights from Worldwide to Philadelphia. Confirm policies on booking site.
Alitalia and Delta do not allow booking a middle seat on flights from Worldwide to Philadelphia.
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Scores according to KAYAK customer reviews
Pros: "The plane was updated so the seating and entertainment was good."
Cons: "The issues started with another JetBlue Plane having mechanical problems. This led the JetBlue personnel to plane swap where the Newark Flight took our Boston Flight and gave us the broken plane. This practice of plane swapping to avoid Airport Penalties is absurd. Terrible Experience!"
Cons: "If the tv would work in my seat"
Pros: "Crew were very friendly, boarding was easy."
Cons: "They emphasized a completely full flight when boarding but there were several empty seats, entertainment screens in seats were low quality despite offering good options, I couldn’t connect to WiFi."
Cons: "Delayed 3 hours!!! Freezing cold in the plane. Small plane. Bumpy flight."
Pros: "Exoected servuce to be like a discount carrier. Instead it was like an airline from the 1970's. Actually fed you more than 3 peanuts. Loved the legroom. Flight attendants acted like they cared about their passengers."
Cons: "No complaints. Headline says it all. New favorite domestic airline."
Cons: "They worked slowly and caused me to miss my connecting flight. They didn’t try to help us make the connection. Awful."
Pros: "Crew was friendly and helpful probably after a long day due to delays. Gate agent was able to find a seat for me on a flight that arrived earlier than my original flight that was delayed for 2 hours."
Cons: "TV kept losing signal during the flight while the other two screens in my row maintained their signal."
Cons: "Delayed over 2hrs"
Pros: "The convenient updates I received on my phone."
Cons: "No complaints"
Pros: "Complementary upgrade was a pleasant surprise. Will definitely fly Jet Blue again!"
Pros: "Good service,"
Pros: "Yummy snacks and comfortable seats at a great price. Boarded fast with a toddler."
Cons: "Flight was delayed but not JetBlue fault. They could also go around and offer drink/snack more than one time."
Pros: "We arrived early in Philly"
Cons: "The boarding was late"
Cons: "Leaving 1 hour late"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "A little more leg room than usual in coach"
Cons: "Entertainment system didn’t work."
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Pros: "I have never had an issue with JetBlue, and I only fly with them now. This was a price capped flight to get me out Florida, and I couldn't appreciate it more. The crew was great, and it was the smoothest landing I've ever had!"
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Pros: "Very good"
Cons: "It was late about 30 minutes. But the overall was good."
Pros: "All good"
Pros: "$100 credit for delayed flight."
Cons: "Flight delayed over 5 hours. Plane was a mess. Mixed responses from all JetBlue staff as to the causes of the delay from the airport staff to the customer service staff in the call center."
Cons: "Flight was an hour late, presumably due to an overrun in planned maintenance."
Pros: "Comfortable flight"
Pros: "Fast, comfortable. Couldn't ask for more."
Pros: "We needed to de-plane due to an oil issue, but we were given constant updates and the staff was very courteous and helpful. We were then rebooked to a later flight, given food and beverage whIle we waited, and even received a voucher for a future flight. Other airlines don't even come close to this kind of customer service. With JetBlue, a 9 hour delay (safety concern) didn't even seem that bad. Great staff, great values, great service!"
Pros: "Me gustaría hacer un pago extra para regresarme en primera clase porque mis piernas las tengo lastimadas mi correo en Marymar.email@example.com me podrían decir como lo hago yo regreso a Estados Unidos con la misma aerolínea gracias"
Cons: "Mis maletas de New York a Dubai fueron abiertas y me sustrajeron algunas cosas que llevaba de regalo a mis familiares en Filipinas"
Pros: "Snacks are always great."
Cons: "Service could've been a little bit better. Wasn't terrible, just wasn't legendary."
Pros: "The flight was fast and comfortable. The crew was quick and organized. The seats were comfortable as was the foot room."
Cons: "The tvs were broken the entire flight but I had a book so I was able to read that instead. When the tvs were working the earphone jacks were so worn out my earphones barely worked. Basically old and tired."
Pros: "I communicated to your crew that since you were 2 hrs late, and I had a 2 hour connection time in BOS for my PEK flight, I might miss that flight. Your crew communicated this to your BOS office who sent 2 persons waiting for me at the gate to transfer me to the Hainan Airline terminal. I was also allowed to be the first to deplane. This level of service is superb and first rate."
Cons: "TPA departure was 2 hours late."
Pros: "That they emailed me about the delay ahead of time"
Cons: "Most of airport was close with late delayed flight, would of like hour updates on status of flight so I wouldn't have to wait at the airport"
Pros: "Sony nothing to find fault in. Free I ternet, great service, clean plane, etc."
Pros: "Love the extra seating space on all JetBlue flights - so much room on even on regular seats! This flight took off & landed on time (much appreciated!)."
Cons: "Not much!"
Cons: "My daughter was unable to use her tray table due to how dirty it was."
Pros: "the flight was on time and early"
Pros: "The overall experience was flawless. I look forward to flying again."
Cons: "Nothing. I don't have anything negative to say about the JetBlue experience."
Pros: "We were on time. Check in was Very pleasant. Woman who helped us was extremely helpful. Smiled a lot."
Cons: ".Flight attendant seemed stressed."
Pros: "Always the best"
Cons: "Refer to what I did like. :-)"
Pros: "Check-in in Tampa was a breeze. The personnel that assisted us at check-in was helpful and pleasant. She really made a wonderful impression. Lots of smiles."
Cons: "Some of the crew on board seemed very stressed. Not many smiles."
Pros: "We had awful turbulence and the pilot flew through it wonderfully and landed like a Boss!"
Cons: "My in-flight entertainment screen was missing half of the colors, so everything was washed out and pixelated... I felt disappointed because I really wanted to,watch the movie that was included on the flight... even if they do bleep out the swears or blur out nudity."
Pros: "Good food, friendly crew"
Cons: "People issuing boarding pass not friendly"
Pros: "Left on time, arrived early, perfect landing"
Pros: "Boarding process was easy and organized. Flight was near on time and arrived early."
Pros: "flight staff was friendly."
Cons: "Wifi wasn't working."
Pros: "Nothing to like"
Cons: "Jetblue cancelled the flight 1 hour prior to departure. I had ordered a pkg through Kayak and had a departing flight to Asia from NYC leaving 2 hours after arrival. Instead of booking me on another flight that night to NYC, Jetblue rebooked my ticket for two days later. Even though I shared that we had prepaid the hotel stay and would lose that time in addition to a shortened trip, Jetblue did nothing to help. We were beyond devastated. We found our own ticket to NYC from Delta without help from Jetblue. This experience has left a very bitter taste in my mouth and destroyed my preference for Jetblue."
Cons: "Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result"
Cons: "Serve cofee"
Pros: "Crew was amazing. Went well above the call of duty working until 3AM to get our very delayed flight to Philadelphia."
Cons: "Flight was super delayed."
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Cons: "On time and a little early"
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Pros: "Crew was amazing"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Pros: "It started with a 2 hour delay. Then, when the plane finally got to Orlando, there was a smoke alarm going off. We had to wait another 30 minutes for that to be fixed. Then when we got on the plane there was a issue with the baggage and we sat again for another 30 minutes"
Cons: "Not one explaination, or consideration. The attendants were rude and the pilot didn’t even come on during the flight to say anything but signing up for a credit card. Bullshit."
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Cons: "Flight delayed almost 2 hours"
Pros: "The aircraft, the entertaining"
Cons: "Food service"
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Cons: "The plane arrive almost 2 hours late then there was a 2 hour delay due to weather. My daughter was traveling to Italy so missed her connecting flight by 15 minutes. She did get put on another flight a couple hours later but had a 12 hour layover in London which made her miss a full day of vacation."
Pros: "The crew was friendly."
Cons: "Boarding is chaotic. They don't check the group number when passengers board."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "You overbooked the flight"
Pros: "Good flight, planet of room"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
Cons: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Cons: "There was no wifi"
Cons: "No tv screens or entertainment"
Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Pros: "great service from flight attendance"
Pros: "Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah."
Cons: "Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Cons: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "I had booked an international flight with British Airways and it ended up being American Airlines. There was no notification of this change and I was not happy. I found AA to be subpar. The plane itself didn't have individual screens and my view was obstructed by other seats. The food was terrible and I got sick later, possibly from the bad airline food. Overall I got to my destination on time, but unhappy as I had chosen an airline and was forced to use another."
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Pros: "We were very happy with the crew. They were very helpful and attentive throughout. One of the flight crew members even found me at customs to return a toy we had inadvertently left that belonged to my 13 month old. She certainly did not have to do that, so we are very thankful. Unfortunately, I did not catch her name."
Cons: "Unlike other airlines we have traveled that give priority to people traveling with children, American Airlines does not. That would be something that would be helpful for traveling parents. Allowing people with children to board first and get off the plane first would make things better for all passengers. Planes are also outdated. We have been traveling with other airlines that have individual screens. Much easier for people to travel on long flights when they have individual entertainment."
Cons: "In seat entertainment"
Pros: "generally on time"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Pros: "Nothing but delays, cancellations, and rude people"
Pros: "The crew was very nice"
Pros: "The flight minus was very fast, 26 minutes"
Cons: "Really uncomfortable seats, very cramped. Made me feel aick."
Pros: "More available leg room on aisle seat."
Pros: "Quick flight, smooth ride i.e. no turbulence, on-time departure, lovely crew"
Cons: "No real food options as I was starving"
Cons: "The plane was very old, the crew was unprofessional and further only provided drink service once in 4 hours. It was mass chaos boarding because the flight that landed was late as well."
Pros: "Transport to international terminal was a breeze"
Cons: "Very few food vendors open in the international flight area"
Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"
Pros: "Cheap, you travel from point A to point B"
Cons: "They don't even serve water!"
Cons: "Charge for every possible essential after advertising low fares. Really uncomfortable seats, no recline, no head or neck rest. No wifi or entertainment on long haul flights."
Pros: "The safety announcement just before take off was a refreshing & original presentation done by the very cheerful flight attendant, Brittany."
Pros: "Overall it was a lot better then my flight to Atlanta"
Cons: "The seats are extremely hard"
Cons: "There was a 70 pound German Shepherd taking up my fiance's leg room"
Pros: "The staff on our flight to Philadelphia was excellent!"
Cons: "We arrived at Miami Airport 2 1/2 hours before our flight as request by your airline request only to find no staff .to check luggage. We waited an hour along with 60 other people before any of your staff decided to come to work. I walk with a cane and there were several seniors would had to wait in line. I think it is ridiculous that you do not have staff at the kiosk for your early morning flights. This type of service is unacceptable!"
Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."
Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."
Pros: "I liked the convience of be able to relax and eat while waiting to aboard the plane!"
Cons: "I didn't like that all the seats were taken in the waiting area"
Pros: "Efficient boarding on and off the plane."
Cons: "The $75 fee for overweight bags is unreasonable. It should be more like $10 for only a few pounds over 50."
Pros: "Roomy seats, lengthy seat belts. Plenty of legroom. Fast flight. Like the A320."
Cons: "Charges for EVERYTHING! Why charge for carryon bags? Your crew does not touch them, yet we have to pay to bring them with us? Why pay for water?"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Pros: "The seats were comfortable enough. The departure was 40 min late, but the plane eventually landed according to the original schedule, which was nice. The price was very good, even with adding 40$ for too big carry-on."
Cons: "The attendants were talking way too much, making different announcements and explanations almost non-stop. They also organized some kind of reshuffling of people inside the plane due to the need to ... rebalance the aircraft. Never saw it at any other airline."
Cons: "Lack of organization and a delay of 5+ hours on a 4-hour flight."
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Cons: "I will never fly frontier again."
Cons: "there were too many delays and the situation was handled poorly. I do not plan to fly Frontier again in the future."
Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Pros: "It is $5 cheaper to check a bag but still adds $90 onto the overall flight. Also no in flight drinks."
Pros: "Flight left on time and arrived at my destination early. Crew was very courteous."
Cons: "Cost of check-in bags too high, seats uncomfortable and too close, had to pay extra for my seat (which was not an upgraded seat), no complimentary beverages"
Pros: "On the up side the crew seemed to be nice and professional."
Cons: "The plane was too small and there was no entertainment. All snacks and drinks had to be paid for. I have never experienced this with any other airline."
Cons: "Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!"
Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."
Pros: "we had a sudden storm which required us to hold for over an hour before landing. Crew was very professional and pilot excellent to get us down after an hour and a half delay."
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"
Pros: "Great price, great service clean comfortable"
Pros: "Cheap fare, but you pay for everything else. Crew were fun. Plane is spartan."
Cons: "Everything has a price. Everything."
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Pros: "Direct flight"
Cons: "flight got cancelled at last moment"
Pros: "The flight crew was friendly."
Cons: "No snacks. Having to pay for a beverage. And there were no in-flight entertainment options and no magazines in the seat back pocket."
Cons: "Bag fair, airline in general"
Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."
Pros: "I specifically loved all of the crew members on my flights to Orlando and back home. They gave me a few good laughs with their jokes and funny expressions. Another great factor of using Frontier is that they keep you up to schedule with your flight by sending you emails from the morning of until your flight departs to insure you don't miss a gate change or flight delays."
Cons: "The only downfall of using this airline is that the customer is not informed before hand that you have to pay an additional, but small, cost to choose your seat. The customer is also charged for a carry on unlike some other airlines who allow 1 free carry on."
Pros: "Cost of the flight was substantially less than another airline I was looking into and it was a nonstop flight, whereas the other airlines had 1 or 2 stops. Both flights were on time...everything went smoothly. Flight attendants were very pleasant."
Cons: "Paying for a carryon was unexpected; it adds about $35 each way), but you are able to carry a smaller bag at no charge."
Cons: "Bait & Switch or Bait & Pile Two plane tickets priced at 156.00 ended up costing 364.00 because I wanted to sit with my wife and we each wanted to bring one carry-on bag! Refused to pay an ADDITIONAL 45.00 each to sit in comfortable seats!"
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Cons: "Actually the tickets were cancelled due to my wife"s (KARAMJIT K UBEROI ) sudden sickness and in spite of promise by your customer service to re credit to my Credit Card, later on denied the same .However a flight credit for the amount was provided to use within three months .We were harassed by making repeated faxes and make calls nearly dozen times."
Pros: "Cheap tickets"
Cons: "No food or entertainment"
Cons: "i wasnt able to even fly"
Pros: "INITIALLY, I was thrilled with the low price. That changed radically when I found out that Frontier charges for everything except air. The crew was polite and informative and let us know what was happening with our hour-plus delay."
Cons: "Didn't like the new seats and the tiny tray--very uncomfortable and practically useless. That said, I wasn't going to use the tray anyway (couldn't even put a tablet on it) for food, as Frontier is charging for food and water. At the time, I was not aware that I would be charged separately for baggage, including carry-on bags. If I had been, I would have MAILED my luggage to my final destination, as it would have been cheaper. My family of four turned out to have five bags, which added approximately $500 to the roundtrip cost of the tickets, or MORE than it cost for the tickets. That's right, flying the people (who weigh more than luggage) turned out to be cheaper than flying the bags. Look, if you want to encourage people to check bags, make checking the bag FREE. If you're just looking for a revenue stream, then you should be up front about what the costs will be. (But then people would be less inclined to book your "cheaper" tickets, wouldn't they?) Also, the flight wound up being delayed for over an hour, though my phone and the Frontier website continued to show "on time" status."
Pros: "The seats had a surprising amount of legroom, and the staff was nice (though i'm not sure why there were as many as a normal flight from another airline, since they don't do anything beyond the safety demo)"
Cons: "You are not adequately made aware that you will be charged for carry on unlike other airlines. And in doing so, the price of the ticket goes from being impressively cheap to being more than a flight from another airline that has more included amenities, like actual refreshements and free carry-ons. You also get charged for just selecting a seat, not a special seat, but ANY SEAT AT ALL. So the price you initially see when searching for flights is quite misleading. In reality, you should ad at least 50 bucks to any frontier ticket to get a truer picture of what the price would be for a normal passenger with a single carry-on that wants a particular seat."
Cons: "Hidden fees! Seat fees, checks. Bag fees. And what the **** is a carry-on bag fee? And after paying $75 to have two small bags TOTAL, y'all lost my luggage? Never again."
Pros: "The crew and ticket price are the only positive things I can think of."
Cons: "You have to pay ridiculous prices for just about everything. If water wasn't necessary for basic survival they probably would've charged at least 1 dollar per ounce. You can't recline and leg room is scarce."
Cons: "The baggage check in process was unorganized and slow. You need better signage and people that can give clear direction."
Cons: "Flight was delayed, seat small, staff was rude for boarding."
Cons: "I am tired of your airline and have vowed to never use you guys ever again. I've used your airline on multiple occasions and every flight is always delayed. I recieved numerous emails of the delay and when i get to the airport I'm told," Sorry your flight is actually leaving on time." Then of course it's my fault because I was suppose to be at the airport at the original time, but I was there 2hrs prior to your delayed email time. Now I'm stuck at my destination for 2 more days. Now I miss days at work, miss appointments I had, etc..... I am absolutely done with your airline.... Thanks for nothing and I will be sure to let all know on social media of this constant problem I continue to have with your airline"
Pros: "I had to pay more for the nicer seat but it was worth it."
Cons: "I had to pay for early boarding. I had a medical bag that I wanted to ensure was stowed in a safe place. They never called the early boarding for those that paid. They called those who needed assistance, military and those who were previously on the plane. Then all passengers. If you wanted a refreshment you had to pay for that choosing from a really dirty menu. I flew home on American Airlines, paid the same fare as Spirit, had a comfortable seat I didn't pay extra for and was also given drink and snack included. It was all considered cheaper than flying Spirit and less frustrating."
Pros: "The price and flight attendants"
Cons: "Seats suck, gotta pay for every extra, running late for everything"
Pros: "Easy to book ticket"
Cons: "I didn't get to take the flight."
Cons: "We had a 45-minute layover in Atlanta, taking the same plane to Philadelphia. How long is 45 minutes? Long enough to get off the plane and immediately hear your next flight is about to board."
Cons: "Flight delayed over 2.5 hours(non weather related)"
Pros: "flight crew was friendly"
Cons: "we did not get a reminder of our flight going down or coming home"
Pros: "Crews were hospitable"
Cons: "Threads about payment for carry-on bags"
Cons: "Flight notification was inaccurate."
Cons: "Spirit is set up specifically to come in the lowest on Kayak, then nickle and dime you after the fact. I had to pay $55 for a checked bag and $50 for a carry on. If the point of your service is to help guests find the cheapest flights, then these types of things need to be remedied."
Cons: "I had to use the bathroom when I got off the plane. When I got to the baggage claim, my bag was no where to be found and no representative was available. I was having spirit paged, but no one ever came. Worse, I've called twice now and still no one has called me back."
Pros: "Getting to my location alive."
Cons: "No curtousy, no comfort. Pay for everything little thing. It ends up costing more. Don't fall for the it's cheap. Because it's not. It should b call UN-Spirited Airlines. NEVER AGAIN FOR ME."
Pros: "I enjoyed receiving emails about flight delays."
Cons: "However I did not like the way the spirit ticketing agent handled my missed flight. She was not understanding at all, nor did she show compassion toward my situation. I was not given options instead I was forced to ask continually what my best method of travel to return home would be."
Pros: "The crew was very polite"
Cons: "Did not know that luggage cost so much. Definitely a ripp off"
Cons: "While booking your ticket , it's always best if the airline tells you how much it will charge for carry on , baggage and the size of personal items. The flight I flew from atlanta to Philadelphia was so filthy, the seats were not cleaned. Anyways, my wife made me promise that I never book on spirit airline again."
Pros: "I LOVE the smooth ride of the flight. No turbulence"
Cons: "I was not informed by text the flight was delayed. 3 hours. ILearn Once I arrived before 5:30 p.m. . The flight is delayed until 9:03 p.m. . They kept telling the passengers. It was a severe storm in Philadelphia... I have several other workers stated we were bumped. Because of a mechanical problem with another plane. I check back with family in the Philadelphia area. It did not storm nor rain. So spirit customer service told untruths. As per company overhead. The aircraft was extremely crowded. Crying babies. Adults who did not take a bath. Overall disgusting for my first time ever flying with Sprint. What a lasting impression"
Cons: "They lost my bag after getting to philly when there was a connection in Atlanta. The plane was never changed and my bag should have never come off the plane. I didn't receive my bag until 2 days later and when delivered the man was extremely rude. My plane was also delayed multiple times."
Cons: "Fees for checked bags, fees for carry on bags, fees if not on-line check in, fees for seat selection, fees for drinks, fees to talk to agent, not worth it!"
Pros: "The flight was comfortable and enjoyable. We were late taking off and yet we arrived very close to our scheduled time. Baggage claim was very easy and quick. Enjoyed the friendliness of the crew."
Cons: "I had a very difficult time printing our boarding passes. I wasted 1 hr in front of a hotel computer trying to print the passes. Our password was never accepted. Alway "no match." Tried the only two passwords we use to no avail. I also called and paid for our baggage the night before our flight with a customer service rep, Carla, and when we got to the airport, the kiosk showed that we had not paid."
Pros: "simple quick boarding"
Cons: "delay; $55 charge for CARRY-ON bag"
Pros: "Everything was excellent"
Cons: "poor service, delayed 3 hours, expensive up charges."
Pros: "Nothing, I am afraid of and hate fflying"
Cons: "The delayed fight time"
Pros: "Charge extra for everything. The websites did not allow me to check in ahead of time, so had to do it at airport. Had hour and a half delay, but we're not told why. Will avoid flying with them!!"
Cons: "The agent inside Atlanta airport"
Cons: "Being delayed over 5 hours because your plane broke down. The staff was not empathetic or courteous, and certainly not able to handle working under pressure."
Pros: "take off was on time"
Cons: "flight was VERY rocky the last 30 minutes, felt sick"
Pros: "Good price for flight"
Cons: "Checked luggage was more expensive than site originally indicated. Seats don't recline at all."
Pros: "landing and getting off and away from Spirit airlines"
Cons: "I fly multiples times a month, but never have with Spirit until now. The website said a checked back is $25, and $50 if overweight. When I get to check in they charged me $55 for checked back and $50 for a carry on (never have heard of this). I was there an hour early, and when I look at my boarding pass it said we board 45 minutes prior to take off. After running to gate, found out otherwise. Chose my seat when I bought ticket, but was given the last back corner seat on plane and I am 6'3" so could not move. The whole company is a joke and everything about them is a lie. Horrible experience."
Cons: "My flight was delayed and I didn't reach my destination until 1 am when I was supposed to reach at 11pm."
Cons: "Flight was 2hrs Late"
Cons: "Always delayed or canceled. Too many restrictions. They just need to stop."
Cons: "The numerous delays for boarding The lack of communication as to why our flight kept getting delayed"
Cons: "4 hours in airport, flight cancelled. Received verbal future travel voucher. Tried to book the next day, and use voucher, 17 digit code needed. The website says if you don't have the code, contact us. (This is where you really get fucked) Called 801-401-2222 as stated on the website, no one will ever get on the phone, it's a trap. This airline and this company, and all of it's representatives, shareholders, employees, and management can SUCK MY DICK!!!"
Cons: "What does Atlanta look like? Spirit never got me there."
Pros: "The flight was fast as well as comfortable!"
Cons: "Baggage claim took over an hour.....mechanical issues. A young man in the spirit office wound up, going down into the conveyer belt pit, to physically bring luggage up. It was a late flight on top of that."
Pros: "They gave us free Pringles because they felt bad"
Cons: "4 hour delay. They said it was staffing reasons."
Cons: "Delayed 5 hours, it is very bad air."
Pros: "On time and good crew"
Pros: "The price I have paid for the flight."
Cons: "...everything else... You name it, it is lousy! A same day round-trip flight from Philadelphia to Atlanta that would normally be one hour and forty minutes each way, took three and half hours in the morning and five and half hours in the evening, and by-the-way weather was not a factor. NEVER AGAIN!!!"
Pros: "The young lady at the desk tried her to update us as the information was made available to her ."
Cons: "There were no comfort with the seats."
Pros: "Space for walking and sitting"
Cons: "2 hour delay! No snack or drink. Crew was an hour late!"
Cons: "Spirit should be associated with TSA Pre-check...the lines at both PHL and ATL were long and slow moving"
Cons: "late boarding. late takeoff. no updates. disaster."
Pros: "Crew was awesome and flight was great when it finally arrived."
Cons: "Flight being delayed numerous times and it seemed like the workers who boarded us had no clue what was going on"
Pros: "We didnt receive our suitcase in GA (12/22). we waited at the airport for 3 horus and they couldnt figure out where the suitcase went. Then we filled a claim form. my Fatherinlaw was in the car waiting for us for 3 hours. We went home and realized my meds are in the suitcase. I called a few times but they still couldnt track the bag. We had to go shopping for clothes because we had a party that night and I had to buy cosmetic, clothes, toilterites, etc. it was a waste of time. Time I could be spending with my family. Me, my husband and my inlaws called a few times next day (12/23) asking for an update but no one had a clue where the bag is. At this point, we had no idea where to bag is so we had to go shopping again and buy more clothes for next few days. Again, more time, money, gas in car, other people time that had to drive us invested… it was very frustrating. I take a lot of meds which makes me anxious and this created a huge stress on my Christmas vacation. All of my gifts I got for our family was in the suitcase. This was a very frustrating time for me and my husband, not knowing if the family will have gifts ontime. Also, my laptop charger was in the suitcase so I had to take days off from work. We called again a few times on 12/24. we called in again and no answer. We drove all the way to the airport and spoke to a really nice lady. We were at the airport for hours. She couldn’t track the luggage so we went home disappointed. Keep in mind, this was Christmas eve and I could have spent all this time shopping, driving to the airport, to busy stores. By this time I gave up on the bag and accepted we have lost it… I was very very upset because all of my gifts, new clothes I got for the vacation, my cosmetic, my husband’s electronics… We had more than 3K worth stuff in the suitcase. I couldn’t even get hold of the customer service to talk to someone. This was Christmas eve.. and my husband was still trying to call someone. Finally got hold of someone and they said that the bag was in Philly and will get to the house next day 1pm. Ok, great, atleast they could track the bag… Anyways, 1pm next day, no bag..we tried calling all day, but no answer. Finally my husband got hold of someone and they said that the bag will be deliver Xmas night. WOW! But ok. Whtever at this point. We waited all evening.. then called again. They didn’t answer. Finally around 10pm they answered and told my husband that we are 5th in line for the bag delivery and they wont be able to get to us until late in the night. My husband agreed to the time. They called us 230am and asked to verify address which I am glad they did because they had a wrong address. Anyways, my husband was on the phone texting/ calling for directions and finally the bag came at 4am…. The suitcase was damaged. Gladly nothing was missing… HOWEVER, the frustration for the whole week made my Christmas trip a really bad one… I am very big on customer service so it frustrates me that we were not able to contact anyone to get answer.. I understand that the luggage could get lost but not being able to track it for days while you are on vacation in a different state??!!! It was the most frustrating thing me and my family had to deal with. Also, I paid $50 both sides to check in a bag which I didn’t use. I got the bag 4am 12/26, the day I flew back home… so I paid all that money to check in my bag for stuff I never used. Glad I was able to give gifts to my family the day after Christmas. Also, all the stuff I bought for the week including clothes, cosmetic, charger so I can work from home, etc. I had to ship the stuff back which I paid for…. AWFUL experience."
Pros: "I had a row to myself on the way back. That was about it."
Cons: "Flight was delayed with no explanation given, Spirit charges exorbitant bag fees even for carry-on luggage, which isn't made very clear when you book. Charging more for carry-on bags instead of checked bags means that I had to waste even more time waiting for my bag to come through baggage claim on both legs."
Cons: "Flight was cancelled and they did nothing to help me get another flight. They tried pushing me back 4 days and said I was taking the risk booking with them. I ended up having to scramble to find a new flight and paying a lot more money. I was not happy."
Airlines flying to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Philadelphia
Masks required on board, masks provided on flights to Philadelphia
Social distancing seating
Middle seats unavailable to book on flights to Philadelphia
Testing for antibodies, testing for symptoms for flights to Philadelphia
Waiving of change fees. Search flexible flights to Philadelphia