Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport.
The completely craptastic baggage allowance purchase the night before. Basically, if you have checked baggage you have to pay extra ahead of time. Within four hours of the flight, the cost triples. Fine. So i went to add baggage the night before. To do so i had to create an account. I was unable to create an account. So i tried to call for help... They only have service from nine AM until six PM. So I could not get help. An eleven thirty flight means i ended up having to pay triple rate for my bag, an extra 600 baht. Might as well have flown on a better airline at that point. Also, check the air asia flight safety record before getting on board one of their planes (I wish I had)
One checked bag cost me 900 baht at the airport. That's about 40.00 Canadian dollars. In North America if they charged it would have been $25.00.
You can save a bit if you book your checked baggage on line but it is still expensive.
In my case I was unable to do so do to web site problems
They will. It give you water or coffee without an extra exorbitant cost. A cup of coffee was close to $4.00. Forget about bringing your own food on board as they don't allow that either.
It might be low cost but watch out for getting ripped.
I liked that I got preferred boarding and that we left on time
I didn't like that I had to pay for a checked bag, that information was not easily or clearly disclosed on the ticket. Traveling in another country made it difficult and I was frustrated about thAt. Not to mention that I had to lay for a coffee. I understand maybe not serving food (although competitors even on a shorter flight), but there should be a complimentary drink.
The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC.
Also both flights were delayed by nearly an hour each.
Flight crew seemed polite, primarily as we deplaned.
Online checked baggage option didn't work. Waited almost an hour at CNX airport in line to check bags, then charged, $30 for over-limit checking of 2 large carry-on size bags (not heavy). Flight was 45" late departing. Seats are narrower with much shorter leg than US and international carriers. No beverages of snack unless you want to purchase. Overall horrible. Will fly Nok or other from now on.
Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean.
The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better.
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