No electrical plugs or USB plugs. No lounge at KKC airport.
Pros: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Cons: "Providing some snacks would be helpful when getting off the board."
Cons: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Pros: "On time, clean smooth ride. Landed early!"
Pros: "Crew are efficient and friendly"
Cons: "Portion of food could have been slightly bigger"
Cons: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Pros: "Good and being on time"
Cons: "So far so good for its price"
Pros: "Good meal"
Cons: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Cons: "Excellent price generous luggage allowance."
Pros: "Seamless boarding and deviating."
Cons: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Cons: "An hour delay for no expressed reason is not acceptable."
Pros: "Airfare was reasonably priced."
Cons: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Pros: "Great flight on Thai Smile."
Pros: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Cons: "There wasn’t any tv to watch and not by way of magazines either."
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Pros: "Seats were comfy and staff helpful and nice."
Cons: "$60 charge for 10 kilos overweight limit. This is terrible."
Pros: "Friendly staff overall good experience."
Cons: "Only issue is there is no alchohol on these flights."
Pros: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Cons: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Pros: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Cons: "Vegetarian food option"
Pros: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Cons: "Loved everything"
Pros: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Pros: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Pros: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Pros: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
Cons: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."
Pros: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Cons: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Cons: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Pros: "Friendly staff through every step of the way."
Cons: "Vegan food options would be a wonderful addition. Everything else was great!"
Cons: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Pros: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Cons: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Pros: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Cons: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Pros: "On boar meal was great. Customer service was outstanding!"
Cons: "They don't offer more flights!"
Pros: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Cons: "Nothing that I can think of."
Pros: "Quick flight"
Cons: "40 minute delay"
Pros: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Cons: "I would have appreciated a vegetarian option for the meal."
Pros: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Cons: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Pros: "Good flight, reasonable price"
Pros: "Aircraft size was big for short haul"
Cons: "Not much to dislike"
Cons: "The price. This flight specifically was more expensive than others"
Pros: "Such an amazing experience! From start to finish!"
Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Pros: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Pros: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Pros: "Very clean and comfortable. Super friendly cabin crew."
Cons: "Somehow the main handle on my baggage on wheels was damaged"
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Cons: "We didn’t receive hedphones"
Pros: "The snacks were nice and the crew was nice"
Cons: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Pros: "crew was efficient and friendly"
Cons: "For a 1 hour flight from Chiang Mai to Bangkok, they served a delicious meal and hot beverages. Great seats in business class. Nice Thai lounge in Chiang Mai airport. Would definitely fly Thai Airlines again!"
Cons: "Staff tried to accommodate my vegetarian requirements but with limited success."
Cons: "We were impressed that they served food"
Pros: "The Crew was amazing compare to the past. Very active with excellent service mind."
Cons: "Just keep the level of service mind like yesterday on flight then Thai Airways will come back again."
Pros: "Very nice crew."
Cons: "Sodas or water would have been nice."
Cons: "Delayed, lack of information, uncomfortable seats"
Cons: "Food on the plane"
Pros: "Have kit to listen"
Cons: "Kit to use the tv"
Cons: "Todo muy bien todos amables buena comida salio a tiempo"
Pros: "787 Dreamliner"
Cons: "Boarding organization could be better."
Pros: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Cons: "No veggie food on board :("
Pros: "On time departure, big plane so window/aisle available with 2/4/2 seating"
Cons: "Not sure what the snack was, ancient entertainment system."
Cons: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
Pros: "Crew were all very amazing and the seat are great"
Cons: "This is my first time to travel thru Thai airways and it was a very nice experience."
Cons: "The plane was delayed about 30 minutes. They should improve this."
Pros: "Polite staff, safe environment."
Cons: "Flight was slightly delayed and took off late."
Pros: "They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!"
Pros: "That we arrived"
Cons: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
Pros: "The crew were lovely and polite"
Pros: "Courteous and professional stadd"
Cons: "Some hurry up but not overly so"
Pros: "Quick flight with food service and entertainment"
Cons: "Bus gate on arrival"
Cons: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Baggage did not make connection to Phuket."
Pros: "Check in staff were very nice"
Pros: "Crew friendly"
Cons: "Poor food and boarding"
Pros: "Attentive staff that managed to squeeze a quick food service on a short flight."
Pros: "Accommodation and food"
Pros: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Cons: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Cons: "The plane was dirty. There were stains everywhere."
Pros: "Absolutely great"
Pros: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Cons: "The music they play for the last hour of the flight is loud and extremely annoying."
Cons: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Cons: "The company canceled my booking"
Pros: "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
Cons: "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
Pros: "Very friendly and professional service!"
Cons: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
Pros: "In an exit row seat, so plenty of space and the crew were very friendly."
Pros: "Not much"
Cons: "The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline again"
Pros: "Good food, fast service, I suppose it was okay for a low priced carrier."
Cons: "No frills airline and a broken seat. Flight attendants were rude."
Pros: "Quick security, on time"
Cons: "The seats were really tight, no drink was offered and no entertainment"
Cons: "Seat are to narrow"
Cons: "We had to pay bag fees that were very expensive!"
Pros: "Flight left early and arrived early. Had an entire row to my"
Cons: "Crew was rude. I've flown all over the world and never had a crew member stand over me to ensure I TURNED OFF my phone. Rude service. No entertainment on a 2 hour flight. Will never fly with AsiaAir again."
Pros: "The plane didn't crash"
Cons: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Cons: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Cons: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Pros: "Boarding was quick and no issues with staff"
Cons: "Seats are jammed together so close unless you are under 5'5" there is no room at all. Not to mention they fill the pockets with 6 huge magazines. I'm 6' tall and I got the last seat on the plane; the seat doesn't recline at all so when people in front of me reclined their seat I had even less space. I can't say I will ever fly this airline again. It's very disappointing that there is no comfort at all in a seat. My legs were cramped and I couldn't even stretch them under the seat because my knees were jammed into the seat in front of me. In two hours my legs were totally numb."
Pros: "They heard you on like some of the other Asian-based airlines."
Cons: "No TV screens. No food or drink."
Pros: "I am an international airline pilot and was very pleased with the professional attitude and service."
Pros: "Quick boarding"
Cons: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
Cons: "Expensive, hot delayed, would not let us do check inn together (we were traveling 5 friends) specially my booking disnt include luggage so I had to pay extra when checkin in."
Cons: "It was very expensive for check in luggage. The fees were more than our flight"
Pros: "Flight was cheap"
Cons: "Extra high baggage fees No onboard meals/snacks, even shorter flights had meals Rushed boarding, uncomfortable seating"
Cons: "Are you serious ? Checked bags are not included in the ticket???!!! Shame on you and your booking agency - we got charged an outrageous amount for something that should have been included or disclosed. I will NEVER utilize your website for any future bookings. Extremely disappointed in your professionalism."
Pros: "Relatively on time"
Cons: "No food. Small seats. Late boarding"
Pros: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Cons: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Pros: "Seats were okay."
Cons: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
Pros: "The price was the only thing I liked about this airline"
Cons: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Pros: "Crew was safe and efficient"
Cons: "We were not informed that they charged for baggage! At the last minute we had to run and pay $30.00 each bag. The only way to know that was going to the airline website link on the confirmation email-very back door. Also on the flight not even water was free-you had to pay for everything. Add all that to the fact that the tickets were more expensive than other Thai airlines. We weren't all that happy with Air Asia!"
Pros: "Just about everything. very smooth operation."
Cons: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Pros: "Landed safely."
Cons: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Pros: "Had to pay for water when was thirsty. Coughing because of dry throat. Did not have credit card so suffered the whole way there. Made myself fall asleep."
Pros: "Was able to change my seat at the counter due to"
Cons: "Tiny seats. Paying for water so I could take some medicine. Not being allowed to bring food or drinks on the plane."
Cons: "Chaotic boarding, delayed, extra fee for 15kilo checked bag"
Pros: "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
Cons: "2 hour flight with no drinks."
Cons: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
Pros: "Speedy boarding process."
Cons: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."
Pros: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Cons: "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."
Pros: "Nothing. Will never, ever, ever fly them again."
Cons: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."
Cons: "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"
Pros: "The flight itself was not bad."
Cons: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Cons: "Checking was busy and disorganized. Plus I was charged for everything. There was a surprise checked bag charge. My girlfriend is in a wheelchair and can't travel without checking a bag with medical supplies. In the US, the charge is usually waived. On this flight, not only did we get charged, but we got double charged for not booking the checked bag ahead of time. In addition, nothing was for free on the plane. It was a terrible travel experience."
Cons: "They serve nothing for free no even water and will try to sell you teddy bears and other junk. You are also no allowed to consume you're own food on their flight."
Pros: "The crew was very nice"
Cons: "The airline itself I would not travel again. It is ridiculous to only allow a bag of 30lbs. That is not realistic when tourists are traveling. Especially if they have bought memorabilia"
Pros: "Nothing. Very cramped seating and no free drinks (including water)."
Cons: "This was a bad way to fly. I will never recommend this airline."
Pros: "Friendly staff"
Cons: "Delay and big check in lines with no priority for people whose flight was coming up soon"
Pros: "Got to my destination safely."
Cons: "Cost me nearly $100 US to check a single 20 kilo bag. No water or snack provided on the 2.5 hour flight unless you pay for it."
Pros: "Flight crew was nice"
Cons: "Worst checked baggage policy ever. In flight they nickle and dime you like I've never seen. The spirit airlines of Asia. Honestly never flying them again"
Cons: "There was a sick passenger on board and the entire flight crew attended to him. No food or drinks were served, and no attention was paid to any other passengers."
Pros: "Crew and flight was ok."
Cons: "The extreme surplus on the weight of the luggeage is not in line with other agencies when traveling out of europe. Or the minimum of 15 kg is too low, not in line."
Pros: "Terrible, nothing was positive"
Cons: "As far as what we didn't like, there was a price to pay for the low cost of our flight tickets. The airline's hidden fees are unbelievable. My husband and I paid an astronomical up charge for checked baggage based on merely the timing of when we checked in our baggage. Should we have notified our checked in baggage hours or days earlier it would have been 'much cheaper.' Yet, the website poorly emphasized this baggage policy during purchase. The airline itself is terrible. No beverages for customers without purchase, which is understandable (I guess) if it's a budget airline but in addition, outside food and beverage is not allowed. I felt like the entire flight was a classroom for passengers to be scolded if they looked even slightly comfortable. Not to mention the hidden fees of air Asia makes it far from a budget airline. Air Asia should be removed from kayak - will never fly with them again. Fly Thai air!!!"
Cons: "Baggage was not included so i have yo pay more. delay flight. There are other airlines that aren't expensive and offer better service. Try for thai airways or bangkok airways"
Pros: "Flight crew seemed polite, primarily as we deplaned."
Cons: "Online checked baggage option didn't work. Waited almost an hour at CNX airport in line to check bags, then charged, $30 for over-limit checking of 2 large carry-on size bags (not heavy). Flight was 45" late departing. Seats are narrower with much shorter leg than US and international carriers. No beverages of snack unless you want to purchase. Overall horrible. Will fly Nok or other from now on."
Cons: "First I never got information that we had to pay for a checked in bag let alone the weight limit. I had to pay $100 for my bag alone and it was not overweight. More over my boyfriend is over 6ft tall and his knees were slammed into the chair and they did nothing to try and be accommodating. Everything was for charge including a glass of water absolutely ridiculous. Lastly it felt like we were on a flying market they were selling stuffed animals down the aisle."