No electrical plugs or USB plugs. No lounge at KKC airport.
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Pros: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Cons: "Providing some snacks would be helpful when getting off the board."
Cons: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Pros: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Cons: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Cons: "I understand that the crew was probably tired, but I believe they can be friendlier."
Cons: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Pros: "Good and being on time"
Cons: "So far so good for its price"
Pros: "Good meal"
Cons: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Pros: "Lovely people. Lovely service. Good food."
Cons: "An hour delay for no expressed reason is not acceptable."
Pros: "Nothing apart from kind crew"
Cons: "Food was really not good at all! Very poor The inside of plane was not clean!"
Pros: "I'm very justifying for the flight."
Pros: "Airfare was reasonably priced."
Cons: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Pros: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Cons: "Getting our bags took a long time"
Pros: "Good services"
Cons: "Good service and comfortable"
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Pros: "Seats were comfy and staff helpful and nice."
Cons: "$60 charge for 10 kilos overweight limit. This is terrible."
Pros: "Friendly staff overall good experience."
Cons: "Only issue is there is no alchohol on these flights."
Pros: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Cons: "Loved everything"
Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."
Pros: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Cons: "No entetainment, food just a pretty untasty sandwich"
Pros: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
Cons: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
Pros: "Friendly staff through every step of the way."
Cons: "Vegan food options would be a wonderful addition. Everything else was great!"
Cons: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Pros: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Cons: "Fish sandwich wasn't my favorite"
Pros: "Great service, very amicable staff, excellent plane"
Pros: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Cons: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Cons: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Pros: "Very flight and check-in process"
Pros: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Cons: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Pros: "Everything was first rate and efficient"
Pros: "Check in was so easy and smooth. Boarding was as well!"
Cons: "I appreciated the food that they gave out, but it wasn't very tasty."
Pros: "Great flight. On time. The crew was polite and professional. Nice experience."
Pros: "Overall everything was good except meal option"
Cons: "Not having vegetarian snack or meal"
Cons: "The price. This flight specifically was more expensive than others"
Pros: "New and comfortable plane."
Cons: "Last call came much earlier than described at check in"
Cons: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Pros: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Pros: "Our flight time itself was changed to a couple of hours later. We got notified the night before so we could make plans accordingly. In addition staff took good care of customers and helped with onward bookings etc. we were all given vouchers as well"
Pros: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Cons: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
Pros: "Very clean and comfortable. Super friendly cabin crew."
Cons: "Somehow the main handle on my baggage on wheels was damaged"
Pros: "Friendly crew, tasty small meal, not new but well maintained cabin"
Cons: "Slightly dated cabin"
Plane a bit old, no entertainment service.
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Cons: "One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them."
Pros: "Crew was fantastic. Short flight yet they offered food, beer, wine, etc."
Pros: "Helpful staff, comfortable seating, but then we were both short."
Pros: "well organized no hassle at check in"
Pros: "Everything was good. Crew was nice. clean plane."
Cons: "Maybe a little bit bigger airplane but that's still fine for 1 hour flight."
Pros: "The Phuket ground staffs helped me and my family so much for boarding at the deadline time. They also waited until we passed the checked gate. This event is one of my appreciate trips."
Pros: "Sweet and professional staff"
Cons: "Great meal service! Seats very comfortable and lots of leg room. Highly recommend ++"
Pros: "Very fast boarding and de-boarding."
Pros: "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
Cons: "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
Pros: "Provided food without any cast in low budget flight"
Pros: "Excellent support for disabled passengers like myself and my companion. Both in boarding and deplaning. The tasty meal was served and cleaddred promptly."
Cons: "No entertainment, but this Bangkok Airways flight wasn't full. They were helpful from check in to baggage claim."
Pros: "Friendly flight crew."
Cons: "Horrible plane. Especially for the price. Wouldn't reccomend"
Pros: "Seating was more spacious than on the long flights."
Cons: "No problems."
Pros: "Got the job done. Food just ok. No complaints."
Pros: "Easy boarding, attentive crew"
Cons: "dont remember much about this flight, so it must not have been bad"
Pros: "As always, bangkok air provides good service and good value."
Pros: "Polite and helpful crew and good food."
Cons: "Messy boarding"
Cons: "Carry on luggage rules are too strict. Flight was delayed."
Pros: "Arrived safely, nice landing. Coffee shop lounge while waiting was nice and unexpected."
Cons: "Broken seat backs many places so room cramped."
Pros: "Good, friendly service. Flight was on time!"
Pros: "Nice hot food and non alcoholic beverages provided."
Cons: "Constantly rechecking our boarding tickets even though we are already inside the airplane."
Pros: "Bangkok Airways as truly a classy airline. Prepared, friendly, excellent service, delicious meal and safe travel. I'll choose Bangkok Airlines at the next opportunity. Carol"
Pros: "That they served food and coffee and tea"
Cons: "That there was no vegetarian option for the food"
Pros: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Pros: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
Cons: "Unreliability. Delays. Cheapness."
Pros: "Cabin crew"
Cons: "Flight delay"
Pros: "Fantastic service, quick and friendly. Meals on each flight."
Cons: "Not the friendliest service. Trip to phuket was great. Back was just okay."
Pros: "On our trip to Thailand, we flew Bangkok Airways 3 times, Bangkok-Chiang Mai, Chiang Mai-Phuket, Phuket-Bangkok. Each flight was on time, the crew was friendly and professional. They even fed us on each flight, a couple of which were barely over an hour! And I mean real food, not just a bag of peanuts or pretzels! In addition, there was a lounge for passengers that served coffee, soft drinks and snacks before the flight, and provided free WiFi. Finally, no hidden fees! Reminded me of flying US airlines domestically, about 30 years ago!"
Cons: "Did not have a vegetarian option"
Pros: "Everything was excellent!"
Pros: "Everything! The Sears are kinda worn. But all good."
Cons: "The seats need to be updated."
Cons: "Payed. Did not get my ticket."
Pros: "the food bar in koh samui area was great! pleasant flight although it was slightly delayed."
Cons: "I wish the seats had more room."
Pros: "had us sit in the terminal all day (12 hours) then cancelled late at night. weather wasn't their fault but rebooking was a disaster. said we were on the flight the next day but when we showed up we were not so we had to wait another day to finally get on a flight. they handled it terribly"
Pros: "Food provided and comfortable seats"
Pros: "Cheap, friendly and gave us food!"
Cons: "Fish for breakfast?"
Pros: "It's possible to choose the meal"
Cons: "The plane looks a bit old."
Pros: "That we flew the same day as we were told."
Cons: "Sitting at the airport for 9 hours."
Lead flight attendant was rude and not helpful. Very unprofessional.
boarding wheelchair flyer poorly done
Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.
Cons: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
Pros: "We boarded and took off early"
Cons: "A little bit bigger free water bottle"
Cons: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"
Pros: "The flight attendants were very attractive"
Cons: "The flight was delayed 20 minutes."
Pros: "Everything was ok"
Cons: "It left late"
Pros: "The flight itself was OK."
Cons: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
Pros: "Cheap flight!"
Cons: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
Cons: "The speakers were too loud and the hostess can’t do anything about it."
Pros: "The seat was comfortable and easy to use."
Cons: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
Cons: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
Pros: "I booked a flight and feet combo and the whole experience was well organized"
Cons: "No snacks but whatever"
Pros: "Fast to board Economical"
Cons: "Too cold Didn’t know about luggage charge"
Pros: "The seats were nice and boarding was quick."
Cons: "The flight was a bit delayed, but not by much."
Pros: "Kind crew."
Cons: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
Cons: "It would be nice if they gave us a little snack."
Pros: "Friendly and easy flight. Good value for money."
Cons: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
Cons: "Quick easy flight. On time. Good service. New plane."
Pros: "Seat was fairly comfortable"
Cons: "The leg room was really small"
Cons: "No explanation why a long delay and change of gate at DM airport"
Pros: "The plane appeared clean, and they gave us complimentary small bottles of water."
Cons: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
Cons: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
Cons: "Missing an arm seat"
Pros: "Nok air is a nice airline"
Pros: "Super easy hassle free and nice staff :)"
Pros: "On time"
Cons: "Just serve water"
Pros: "Bad experience. Waste my money."
Cons: "Staff no help me"
Pros: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
Cons: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
Cons: "This flight was 2 hours late"
Cons: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
Pros: "Staff on plane was excellent"
Cons: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
Pros: "Everything was efficient and we'll run."
Cons: "The airplane was not very clean."
Pros: "Crew Snack"
Cons: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
Pros: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
Pros: "Kind check in service and luggage allowance"
Pros: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
Cons: "No online check in."
Cons: "Delayed 2 hours"
Pros: "The flight arrived 20 earlier than scheduled."
Cons: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
Pros: "Left on time and arrived early....No frills friendly service in brand new planes."
Pros: "Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!"
Pros: "Everything was very fast and efficient."
Pros: "Cool signage and ads. Quick on and off boarding process"
Cons: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Cons: "Worst airline ever"
Pros: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Pros: "The crew was efficient and kind. They made the flight excellent"
Cons: "O lie check in and support terrible"
Pros: "Seat was good .. the flight was not full"
Cons: "Luggage charge is annoying and that there was NO Refreshment offered!"
Pros: "On time departure and arrival, quick baggage return"
Cons: "Vegetarian bundled meal very basic and would have been great to have the option of buying one of the other meals at purchase."
Cons: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Pros: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Cons: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Cons: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Pros: "Flight arrived early quick and easy boarding Good seat"
Cons: "Nothing. It was just as expected"
Pros: "Nice newer plane and mindful staff."
Cons: "No free snacks or drink offered."
Pros: "No complementary foods, snacks or drinks offered. No problem since a short flight."
Pros: "Price and smooth flight"
Pros: "Cheap and on time"
Cons: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Cons: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Pros: "On time, comfortable and inexpensive. Terrific value"
Cons: "Just know that you have to preorder and pay for any drinks or meal."
Pros: "Crew was nice and they let us move to more open seats during flight."
Cons: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Cons: "You have to pay for every little tiny thing. They won't give you your passport back until you've paid for your luggage. They don't offer free drinks on the plane."
Pros: "Seating and friendly staff"
Pros: "Very nice large bathroom! Very tasty hot chicken & cheese sandwich. Smooth check in and flight. Thanks!"
Cons: "Liked it all"
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
Cons: "No food or drink offered at all. Not even water...."
Pros: "The flight itself was very reasonably priced."
Cons: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Pros: "Cheap fare. Flight was on time (this time)."
Cons: "Online checkin didnt work. I made several attempts. Then I spent 45 minutes waiting for online chat to help. We agreed on my seat and the size bag I wanted to buy and the amount. When I turned up at airport they had no record of this conversation (although I could show it to them from my laptop) and wanted to charge me baggage fees at an extortionate rate. Terrible customer service experience all around."
Pros: "I like that it was easy to buy the flight."
Cons: "I hate that it was impossible to cancel the flight. I tried numerous ways to cancel my flight within 12 hours of making the reservation. I could not find any way to get in touch with the airline to cancel this flight. So, I'm out the $149 airfare."
Pros: "Flight was on time"
Cons: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Pros: "Crew was polite. Flight was on time."
Cons: "No drink service."
Pros: "Didn't like anything"
Cons: "- as a us traveler, we assumed checked in luggage would be available but cost us an extra $100 - seats were not assigned together for a family with kids - crew was not helpful"
Cons: "Good was terrible, even though looked great on pictures on the website when I placed the order. Boarding system was inefficient and caused the flight leaving late. Seats are small and cheap made (even though we bought economy comfort seats). Flight attendants weren't friendly, poor manners. Won't recommend them at all, won't fly them again for sure,"
Cons: "Luggage fee should be more clear when booking"
Pros: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Cons: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Pros: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Cons: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Pros: "Decent price from point a to b."
Cons: "Baggage allowance and fees - absolutely ridiculous."
Pros: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Cons: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Cons: "The stewardess was too rude. Not a professional at all"
Pros: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Cons: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Pros: "The cheap fare for the flight"
Cons: "Being charged for water. Terrible crew attitude."
Cons: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Cons: "Not even a small glass of water...really? That is not right."
Pros: "Great fare."
Cons: "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
Cons: "The attendant at the check in counter was extremely rude. Overall very cheap airline. AirAsia should look up to Thai Airways to improve their overall service."
Pros: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Cons: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Pros: "The crew on the plane was the only satisfying part."
Cons: "Terrible experience, very much like the other international reviewers on this page. Baggage fees are costlier than the costs of seats. Could barely fit baggage under the seat. The outside crew was not friendly and did not understand English fully."