CHI - BHZ

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CHI — BHZ
Dec 5 — Dec 121
Round-trip
1 adult
Economy
0 bags
From?
To?
Sun 12/5
Sun 12/12

Good to know

Low season

August

High season

December

Average price round-trip

$1,112

Good deal round-trip

$759
Best time to beat the crowds with an average 25% drop in price.
Most popular time to fly with an average 37% increase in price.
(avg. price over the last 2 weeks)
or less

When to book flights from Chicago to Belo Horizonte

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $759 or less round-trip.
  • High season is considered to be November, December and January. The cheapest month to fly is August.

FAQs for booking flights from Chicago to Belo Horizonte

Top 4 airlines serving from Chicago to Belo Horizonte

Scores according to KAYAK customer reviews
7.9
Copa AirlinesOverall score based on 12894 reviews
8.1Boarding
7.9Comfort
8.3Crew
7.4Entertainment
7.6Food
Airline reviews
Pros: "You were on time, that is the most important thing in a fly"
Cons: "You could improve your entertainment, you are not a cheap company"
Read more about Copa Airlines
Pros: "You were on time, that is the most important thing in a fly"
Cons: "You could improve your entertainment, you are not a cheap company"
Pros: "Service and comfort"
Cons: "Food"
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Pros: "Good"
Cons: "Good service"
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Cons: "Food on COPA is terrible."
Pros: "Online check in was great! Time saver! Left right on time! The food was good. Female captain! woot woot! :)"
Cons: "Night flights are hard. I couldn't sleep comfortably on the seat.. I've flown other airlines and seats are more comfortable. They didn't provide a blanket or pillow. Kept constantly waking up and felt tired when they served breakfast. No screens with entertainment for each seat available. Had a bit of a hard time with decompression, I don't know if it has to do with the aircraft, but I had never experienced discomfort while landing. My luggage was damaged."
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Pros: "excellent service"
Pros: "Everything"
Pros: "Very friendly service and very helpful even though there is a language difference, they were great in making me feel comfortable."
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Pros: "Everything. They try so hard to accommodate regardless of class."
Cons: "Planes are equipped with old entertainment screens. Not a big deal though as you bring your own entertainment now a days."
Pros: "puntual with great service"
Pros: "Service was good"
Pros: "Nothing"
Cons: "Very old, uncomfortable airplane. Business class is a joke. Cabin temperature Was either too cold or too hot"
Pros: "Everything was great!"
Pros: "Every time I fly or my son-in-law connect through there it is the wonderful. We've never had such painless connections ever!"
Cons: "Was surprised warm beverages weren't served. A coffee would have been nice."
Pros: "Nice crew, straightforward operation."
Cons: "Basic plane not good for longer flights. Poor in-flight entertainment and uncomfortable seats (even in Business). They have better planes but this one was clearly an older and more basic one that shouldn't be scheduled for a 6+ hour flight."
Pros: "Service was excellent"
Pros: "Es la Primera vez qué vuelo con Uds. Me gusto La amabilidad del personal. Sigan así no cambien."
Cons: "Uds deberían llamar primero a Los grupos finales, ejemplo 5 ó 6 para evitar incomodidades por el pasillo."
Pros: "Great crew from Chicago to Panama City. Accommodating and attentive."
Cons: "Ah, the usual airline stuff that we just have to live with."
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "Crew was courteous, and very polite."
Pros: "Wouldn’t let me on the flight."
Cons: "After checking in via the mobile app, the front desk said they didn’t have me registered therefore didn’t know I was coming despite being at the gate well before the flight departed. Additionally, Kayak made it extremely difficult to consult with the issue. Very dissatisfied with the whole experience."
Pros: "Short flight and thankfully I slept a bit."
Cons: "The stewardesses just say in their area. Never offered extra coffee or drinks. No snacks. Food was pathetic."
Pros: "Friendly service, food and drink included, and free luggage. Seats had limited leg room, but otherwise comfortable. Would select this airline again!"
Pros: "Seats didn't recline, entertainment was poor."
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Pros: "Duration of flight."
Cons: "Food"
Pros: "The food and flight crew were good. Both of my flights they served breakfast, just for reference."
Cons: "Checkin was poorly operated and the return flight had no inflight entertainment. I have never been on an international flight with no entertainment. There are certain expectations for flights that cost that much."
Cons: "Hice el webcheck in y aun asi me pusieron de ultimo en toda línea, entiendo que habian los que se quedaron del dia anterior, pero puso estrés en mi, también salimos tarde, y mas valijas se quedaron en Chicago y en lugar de mandarlas a mi casa, tuve que viajar 3 hours al aeropuerto y recogerlas yo misma despues que me habían dicho que las mandarían."
Pros: "Service."
Cons: "nothing"
Pros: "Flight was on time and affordable."
Cons: "No drinks were served in first 2 hours, and meal was very small. Also no customs forms were handed out in the flight, so it too a while in the airport to fill it out."
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Pros: "Great service."
Pros: "Liked the dairy free options for the meal."
Cons: "Didn't have an individual tv to watch movies on, or cell phone charger. Given the price however, this was acceptable."
Pros: "nothing"
Cons: "custumer service"
Pros: "Food was great crew was great but entertainment wasn't so great"
Cons: "Ususlly theres a tv for each seat in order to give us freedom to chose what to watch, that aircraft was missing that"
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "plane was comfortable"
Cons: "Flight attendants weren't very polite."
Pros: "They had a vegetarian pasta option and the crew is always friendly!!!!"
Cons: "We were an hour late arriving. Boarding was slow."
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."

My flight from Lima to La has been delay for 2 hours l has to run because l had a conecction from La to Phoenix of course the airport was a mess because it was under construcción. My coneccion was delay again for 45 minutes! Well l made it l guess! The landing was horrible!!

Pros: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Cons: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Pros: "Free flight change."
Cons: "Meal selection was average."
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Pros: "The crew members were friendly and kind."
Cons: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Pros: "Crew was good."
Cons: "No food just a cookie"
Pros: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Cons: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Pros: "Nothing."
Cons: "The Wamos airlines really bad plane, no tv working."
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "no"
Cons: "everthing"
Cons: "seat, food, entertainment system and options"
Cons: "The temperature should be a bit warmer"
Cons: "One bathroom was out of order, and movie system did not work"
Cons: "the process of boarding no annoucement of gate change"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Pros: "excellent in alla aspects"
Cons: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Cons: "No entertainment. The airplane seems to be an older model."
Cons: "Everything was great. Maybe more modern movies if anything"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "About as comfortable as it could be given a 10 hour flight and a pretty full plane."
Cons: "Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate."
Pros: "- Flight in bound to Peru + 7 hrs late. Family of 4 separated. - Flight in bound to Cusco Overbooked. Sent us on a different flight. - Return flight from Cusco Bumped (+4 hrs late), promised voucher and upgrade due to all the previous issues. - Return flight out bound from Lima. Would no recognized any of the promises nor the inconveniences of the other flights and the promises. (In Lima all was denied by the land people but they kept on sending us from one person to another for over 3 hours until the final minute when all passengers where on board they said they could not do anything). Family was separated once again."
Cons: "The crew did their best to overcome what the land supervisors did not do. Check with us during the flight."
Pros: "Very nice service and nice staff"
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Cons: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"
Pros: "Nothing."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "Good food, friendly staff, in flight entertainment, flight on time."
Cons: "No complaints. Everything was great."
Pros: "I was upgraded to premium class. On my way back from Easter Island this was perfect because I had an accident 2 days earlier and needed to out my leg up. The service was great, they maje sure you are comfortabke. The luch very delicious. Thanks for the excellent service"
Cons: "At tge airport in Santiago it was not clear in wich lign I had to wait to check in. I stood about 30 minutes in the wrong one"
Cons: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Pros: "Mad good"
Cons: "It was swell"
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Cons: "The return flight was cancelled, and I missed my return flight back from Lima to Atlanta."
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Cons: "Nothing!"
Cons: "Why offer so much flights to Cusco and then cancel it the night before? Almost give us a heart attack. Had to place an international call to their US office from Lima to find out what our next morning flight will be at 11pm!"
Cons: "Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is."
Pros: "I was able to move my seat to a middle seat and got to watch."
Pros: "Having movies on the long flight and the staff"
Cons: "There need to be vegetarian options for meals"
Pros: "The crew was very attentive, and the meals where good."
Cons: "The flight was delayed 1 hs. which happens, but still...not the best wat to start. The in flight entertainment was only available to those who had a smartphone, tablet or laptop (otherwise there was 1 screen overhead, every other 4/5 rows of seats, playing 1 movie) the problem was then, if I wanted to watch something I would have to drain my phone's battery, and there are no USB ports to recharge, so by the time we land I'd have no mean of communication, that didnt sit well with me."

Check in and security were a disaster and resulted in a 1 hr delay

Cons: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Pros: "Seat was comfortable and the entertainment was good."
Cons: "Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful."
Pros: "Everything was excellent the crew were so nice airplane was organized and clean the seats are comfortable you can watch movies with a big screen right in front of your seat or listen music for FREE and not only that a big plus you can use WiFi to text while you are traveling for FREE !!!!!!"
Cons: "No dislikes"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Cons: "They over sold my flight did not let me board"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Pros: "Evrething"
Cons: "All"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Everything was nice"
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Pros: "Service"
Cons: "Charge for baggage"
Cons: "Was late 2 hours"
Pros: "From checking in and the flight attendants are extremely friendly."
Cons: "That we are going for such a small time!!"
Pros: "That they got us there early. The crew was attentive and well dressed."
Cons: "Toilets were too small. Rows on this flight were to close together. Boarding very slow."
Cons: "I never took the flight since Kayak’s blames me for not in putting the correct name of the passenger. Your policy on name change is ridiculous. I never input my name as the passenger. The ticket was for my aunt. Kayak has been the worst experience I have received."
Cons: "THE FOOd"
Pros: "free meal and free alcoholic beverage!"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Pros: "nothing"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Good service"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Cons: "The poor profesionalism not having flys on timeline"
Pros: "Service was good"
Cons: "Choice of food...only non-vegetarian sandwich was offered."
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The fact that we were served a snack."
Cons: "It took way too long to xheck in."
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "The flight was not packed and they serves lunch."
Pros: "Loved the selection of movies, seating was comfortable. Nice flight attendants."
Pros: "Nothing it was a very bad experience"
Cons: "Nothing"
Pros: "Service is really good"
Cons: "Food"
Pros: "Checking in was fast and easy"
Cons: "Nothing"
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Pros: "The fact that I arrived alive and in one piece"
Cons: "Ticket counter staff at O'Hare is incompetent, lazy and have bad attitudes. If there are other options to fly to Guadalajara - I would suggest you pursue them. I am a frequent flier and after seven years I am at the point of giving up. I would prefer two flights using United Airlines than the mess on Aeromexico. Beware of scorpions on planes!"
Pros: "Good!"
Pros: "Everything"
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Pros: "Delayed for over an hour and a half"
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Flight staff excellent"
Cons: "Seating sucked"

I need to go back to waterloo this week

From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!

There was no entertainment and again, the seats were very cramped and uncomfortable.

I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much

Too busy trying to sell AA credit cards

Pros: "The flight wasn't crowded so I had a whole row of seats to myself."
Cons: "A less starchy/high carbohydrate meal. More green veg."
Pros: "I like American Airlines in general."
Cons: "I noticed there was a disagreement/issue between a passenger and the aircrew, but it was handled quickly when the passenger just left. I understand there are some issues sometimes, but I noticed attitude from three of the flight attendants during the flight. There were three teens in the back that kept rambling about how all planes have bombs, everyone there was turbulence we could go into a spiral, the plane engines could blow up, etc. It was clearly making passengers uncomfortable because they kept turning around and one lady even yelled at them. I'm honestly shocked the flight crew never said anything to them. I wasn't too worried, except that they ruined any chance to get some rest."
Pros: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
Pros: "Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions."
Cons: "Flight was delayed almost an hour while we were already on the plane. Minor mechanical issue that could’ve been handled at destination. The seat was super uncomfortable and I would’ve appreciated at least some more from the crew, like maybe even a bottle of water or something."
Cons: "Everything"
Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
Pros: "Flight was earlier than scheduled. Crew was good."
Cons: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Pros: "Na"
Cons: "Did not make this flight"
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Pros: "Free novies"
Cons: "Food service and better social distancing"
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "Seat 5A was great"
Pros: "Nothing"
Cons: "The cliff notes of this debacle are, inbound flight arrived late to Montreal, I contacted AA social media team to make sure they could notify the gate of my connecting flight, they didn’t after they said they did. Flight arrived in Chicago a little early, I have to wait 15 min for my bags from the valet, I run to the next gate and arrive with 13 min to spare, the gate agent (not nice) goes I’m sorry we already closed the door. I’m like, huh? Then he has the gall to tell me, “well had someone called us we could of held your seat”. That’s when I lost it. Needless to say I’m now flying to Dayton and back to Dallas. That’s in lieu of a 3:50 PM flight TOMORROW!"
Pros: "Everything."
Cons: "Waiting for 30 minutes a Dublin to dock."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Eventually, the actual flight was fine."
Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
Pros: "The lady at the counter before we boarded switched our seats for us so our tickets could be together."
Cons: "The seats we had were exit seats right next to the bathroom and it was a night time flight. So 8 hours overnight of constant commotion and people walking by. The flight attendants were blatantly rude and would sit right in front of us and openly talk badly about the passengers. One of the flight attendants walked by and literally just grabbed my drink out of my hand and took it. There was only one flight attendant who was actually pleasant and polite to everyone and her name was Kate. The other flight attendants were just rude and abrasive to everyone and basically would mock people who did not speak English as their primary language. We were both treated okay but I was truly appalled with the way they spoke to some of the other passengers."
Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Pros: "Nothing!"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "Nothing"
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "Flight was on time."
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."
Pros: "Nothing"
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Pros: "we landed. flight was on time"
Cons: "Female flight attendants were rude. I think that if they would have smiled, their faces would have cracked. Even a complete stranger said to me, while waiting for the restroom, "I think that they hate us". One young male attendant was friendly and I believe that he was training. I fear for his training experience with this group of women. One of the lavatories was out of order {....on an international flight! Are you kidding!?!}. I think that they searched for the most antiquated plane that could limp across the ocean for this flight. Nine hours of pure discomfort. My poor 71 year old mother! Zero leg room. Tiny little screen for movies on the ceiling of the middle row. trays were not clean. We paid extra for our seats and wondered how bad the seats were for those that didn't. My mother and I determined that this was ranked as one of the worst flight experiences we have ever had. We are grateful for an amazing experience for our return flight or we would have reconsidered ever flying AA again."
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
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