Check in and security were a disaster and resulted in a 1 hr delay
Pros: "Fee alcohol on flight! Crew was also very nice and welcoming."
Cons: "Everything seemed fine."
Cons: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Pros: "Everything but the flight it self was ok."
Cons: "The weather"
Pros: "Seat was comfortable and the entertainment was good."
Cons: "Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful."
Pros: "Everything was excellent the crew were so nice airplane was organized and clean the seats are comfortable you can watch movies with a big screen right in front of your seat or listen music for FREE and not only that a big plus you can use WiFi to text while you are traveling for FREE !!!!!!"
Cons: "No dislikes"
Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Cons: "They over sold my flight did not let me board"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "From checking in and the flight attendants are extremely friendly."
Cons: "That we are going for such a small time!!"
Cons: "I never took the flight since Kayak’s blames me for not in putting the correct name of the passenger. Your policy on name change is ridiculous. I never input my name as the passenger. The ticket was for my aunt. Kayak has been the worst experience I have received."
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Pros: "Service was good"
Cons: "Choice of food...only non-vegetarian sandwich was offered."
Pros: "Easy, inexpensive flight from Chicago to Mexico City."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The fact that we were served a snack."
Cons: "It took way too long to xheck in."
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "the worse airline"
Pros: "Loved the selection of movies, seating was comfortable. Nice flight attendants."
Pros: "Nothing it was a very bad experience"
Pros: "Service is really good"
Pros: "Checking in was fast and easy"
Pros: "Friendly crew and smooth flight."
Cons: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Pros: "The fact that I arrived alive and in one piece"
Cons: "Ticket counter staff at O'Hare is incompetent, lazy and have bad attitudes. If there are other options to fly to Guadalajara - I would suggest you pursue them. I am a frequent flier and after seven years I am at the point of giving up. I would prefer two flights using United Airlines than the mess on Aeromexico. Beware of scorpions on planes!"
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Pros: "The staff was very professional"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "Delayed for over an hour and a half"
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."