No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
It would be helpful to have the option to chose the meal in advance during online check in. At the gate I was told that one would need to make a phone call for that. Online would be easier,
The UA crew tries hard but a flight operated by Lufthansa feels more relaxed and more comfortable. Difficult to pin down the exact reason for that. Also: are those bag tag self-printout machines at UA / O'Hare really speeding up the process / cutting costs that much?
The choice of video on demand was excellent. Food was good and had variety from other flights.
My family originally was given seats in three different spaces rather than together. I had to call up to clarify this as I found it unacceptable for a 7-8 hour flight to put a family in separate seats especially considering my child is 6 years old. Instead of always looking for a way to make money use some common sense. I spent over an hour on the phone trying to get someone to address this issue the night before the flight. They eventually put us together and upgraded us to Economy Plus.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.
I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey.
Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.
Pretty good legroom, especially on the transatlantic legs. Responsive flight crew. Tasty food (for purchase). Good price. Easy connection at Keflavik. Flight attendants responsive to on-board problems.
No water fountains at Keflavik. Limited seating at Keflavik.
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