Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
Pros: "Amazing crew and staff"
Cons: "More food selection"
Pros: "Flight was canceled, air China communication to passengers was terrible. Took me 48 hours to get home with miscommunications all along the line."
Pros: "What a bad experience People who are more then 60 y old and on wheel chair can’t speak English well crew and team should take charge and handle the situation."
Cons: "Quit difficult to travel on air China it was first experience At least they should nice care and show genuine hospitality and respect."
Cons: "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
Cons: "package service. lost my package twice."
Cons: "Sat on the runway for over an hour."
Cons: "Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks."
Pros: "The crew we're very nice"
Cons: "I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good."
Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."
Cons: "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"
Cons: "NO SPACE FOR HAND CARRY ON LUGGAGE"
Pros: "Good flight, clean, good service and great price"
Cons: "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
Pros: "But very very far experience from Emirates or Qatar air to this part of the world."
Cons: "The veggie/vegan options were inedible overcooked plain veggies and an unflavored carbohydrate - thank god we brought some food. No entertainment system and the plane was definitely a decommissioned 757 from a 1990s 757."
Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."
Pros: "The screen was fault."
Cons: "We were promised that our luggage will be delivered the next day but it took us 7 days to get our luggage and we have to go to lost and found, we wee without our personal belongings for a week"
Pros: "The price!"
Cons: "The food was ok ok"
Cons: "Air china needs to improved plane and food"
Pros: "Comfort and service on the plane. Lounge in Beijing was wonderful."
Cons: "What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane."
Cons: "My baby (not yet 1-year) was uncomfortable on the flight and through out. When I asked one crew for help to clean up the floor she just gave me a disgust face and told me I should make the baby throw in the trash bag... I was super shocked and disappointed. I think air china really need to improve their employee training."
Cons: "I will never fly Air China again in my life. Absolute worst customer service. They lost my bags for 5 days and didn't do anything to try and make amends for it. The staff is extremely rude. No one speaks English except for "hello" and "goodbye". The meals are dog food. The seats are absolutely claustrophobic. Worst decision to try and save money by going through Air China. SPEND THE EXTRA MONEY AND GO WITH SOMEONE ELSE. All four flights with them were consistently terrible. Stay away. It's not worth it....."
Cons: "No charging ports for your IPads for tables for an over 14 hour flight. Bathrooms were not kept clean during flight. Attendants are rude. Luggage didn't get to our destination. Disgusting Air line."
Cons: "Same as above. Need wifi. I'll look for a plane with wifi next time"
Cons: "It took 30 minutes to take a bus from where we were parked to the terminal another 40 minutes to get through security when we finally made it to the next gate to connecting flight they had closed the gate. After all the work to get a temporary visa so we could get our bags and check back in our next flight was with Philippine airlines"
Cons: "Food was bland. Flight attendants are extremely rude."
Pros: "Good leg room. (I'm 6'2") Nice and courteous flight attendant's. Good cabin service. Overall Air China was much more orderly and sane than China Eastern. I would use Air China again."
Cons: "Like all Chinese airlines they want you to keep you phone off the entire flight. oh well."
Cons: "We couldn't use out phones, all I wanted to do is listen to music I already have save to my phone. The food was horrible."
Cons: "After long, chaotic lines to transfer planes in Beijing to head to Shenzhen I was showing my passport to the security guard, and suddenly he calls for someone, and another guard walks away with my passport. I had no idea what was going on. I wasn't told to follow him, but he had my passport, so I followed the guard to get my passport back, and the guard hands me my passport, laughs, and points upward. I walk upstairs and see a mess of lines. A bunch of flights were canceled due to a small storm. The machines to rebook a flight were broken, so I had to wait in a line for 2+ hours in order to rebook a flight for the following day. We were told that there would be a complimentary hotel, but I waited in a line for an hour to inquire about a hotel room, only to be told where my luggage was. They could have held up a sign saying where everyone's luggage was, instead of misleading us, saying it was a line for a hotel room. My suitcase was in a pile of suitcases from all the flights that were canceled, and was difficult to find. After spending 6 hours at the airport sorting out new travel plans, I ended up with no place to sleep, but fortunately found a friend of a friend to stay with. The next day, I arrived at the airport for my new flight, with no seat assignment. I waited in a long line to get a seat, then went to board the plane, and the flight was delayed 3 hours. Overall, it took 34 hours to arrive in Shenzhen after leaving San Francisco. If I had automatic updates sent to my email, or, if there was signage at the airport giving people information, that would have been helpful for the crowds of confused people. I also might have had a chance to reroute my flight Hong Kong to get in earlier, but I had no idea what was going on. There was terrible communication that was not due to a language barrier."
Pros: "I was able to get home and my luggage came with me."
Cons: "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
Pros: "Boarding was swift and smooth and food is good for such short flight."
Pros: "Crew were quite accommodating. Because our flight was delayed by 2 hours,crew let us off the air plane as soon as possible so that we could catch our connecting flight."
Cons: "The flight was late causing a lot of stress in connecting flight."
Pros: "The flight and service itself was good and quick for a short timed flight"
Cons: "Just my luggage being lost at my final destination is a big let down since all my vacation was in that suitcase"
Pros: "The ticket agent in Manila was by far the most helpful, Professional and Articulate Agent I have ever met. I certainly tip my hat to Air China and those Professionals used to Ticket and assist Passengers.. I flew into Los Angeles from Pittsburgh, Pa On United Airlines Two week Prior and was charged an Excessive Baggage Fees , not counting the high priced Ticket and made to feel like an animal. Although I paid 436 USD for the ticket, I was treated as though they were flying me for free. (United Airlines) I wish the Local Airlines could learn from the International Airlines when it comes to common courtesy."
Pros: "everything was better"
Cons: "I got my baggage after 4 days from landing."
Cons: "Flight was canceled. Customer service was incredibly unprofessional."
Pros: "Delays everywhere, made no attempt to help until we had already missed our connecting flight."
Cons: "We missed our connecting in the Beijing airport both times. Even though our flights were delayed by several hours, the AirChina staff seemed unprepared to help us about we sat in the Beijing airport for multiple hours before going to Phuket and again on the way home when going back to NYC. They refused to give us meal vouchers and were generally unapologetic."
Pros: "Its a nightmare!!!"
Cons: "They seem to serve the same food on every flight, which gets monotonous."
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Pros: "Boarding was very smooth and easy. Seat was uncomfortable ."
Cons: "I like to use my device to listen to my music & game but not allowed even during flight."
Pros: "Good service."
Cons: "Got off the ground late, which made it a bit tricky to get an international connection."
Pros: "Timely flights"
Cons: "Food quality"
Pros: "The flight was generally fine and on time. Good as good as to be expected on midrange flight."
Cons: "Transfering in Chengdu takes forever. First we didn't get a gate and had to take a bus to terminal the long way round the runway - 10 mins. Then we had to collect our suitcases and re-check in and the queue was very long. Some people were very stressed about missing their connecting flights. Then when transferring to connecting terminal you first have to walk far within the terminal, then have to go outside security, find yourself the shuttle bus to the other terminal yourself, then go through security again - many more queues. Lots of time spent and lots of stress, and I'm not alone as everyone was complaining."
Pros: "All our luggage was at the end with us, nothing missing"
Cons: "The weather delay was not fault of the airline."
Pros: "The crew was friendly and attentive for the most part. Although they did keep mistaking my ipod for a phone and was told multiple times to shut it off. They were just doing their jobs."
Cons: "The choice of movies could have been better and the food was not the best. No vegetarian options offered."