Pros: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
Pros: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Cons: "A newer aircraft that doesn't show its age would be nice"
Pros: "Seating and serving, both very good"
Cons: "I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do..."
Cons: "No US airline seems to have figured out how to board without long line in the jetway. But not a big deal."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"
Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Cons: "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Pros: "Super old plane. No entertainment except for old screens from the ceiling every six rows or so."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Pros: "Crew was amazing, flight attendant was very funny and kind"
Cons: "No complaints!"
Pros: "While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven."
Cons: "Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials."
Pros: "Crew was friendly and had an exit row for more room"
Cons: "A better charging port for the seats. Both of ours did not work"
Pros: "Just outstanding handling of any upcoming issue, comforting travelers, helping lost moms not knowing what to do with their unbehaving sceaming kids. Helping rude business travelers to get more alcohol without charging them, and many challenges along that line, just handled amazingly!"
Cons: "just the food items available, would be so nice to have a few more options for purchase!"
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Cons: "The Flight attendants were great They were always helpful to the passengers Greeted everyone as they entered and left the airplane"
Pros: "The flight was very smooth. Didn't get hungry, because they provided snacks, beverages, and a decent lunch/dinner. Liked that pillows and a blanket were provided. Liked the free entertainment with some good movie and TV choices to help pass the time."
Cons: "Hated the tight seating, very narrow, so uncomfortable; Couldn't sleep and I WAS FREEZING. Ended up with a terrible cold and sore throat. Angry that I had to pay $100 each way for my second checked bag. Terrible policy. Probably won't fly anymore, if I can help it!"
Cons: "My flight was delayed on several occasions. It was awful. Then I missed my connection. Very unsympathetic and the staff did nothing to help me make my connection. They just said oh well, you can catch the next flight so I missed my son’s soccer game that he was so hoping I would see."
Cons: "Flight was delayed by over 6 hours (it happens), but the way Frontier customer service handled the situation was extremely poor and that made the experience an unpleasant one."
Pros: "I loved the price of the tickets, crew was friendly, all except one flight attendant on the return flight sitting in the back of the plane. She was rude, snarky and seemed to be very put off by the passenger to include myself, but maybe she was just having a bad day. Food and drinks were good, a bit expensive but that's expected on a plane. Fold down trays were significantly smaller than any other plane I had ever been on, but that didn't bother me in the least."
Cons: "I didn't like that if I wanted to ensure that my 13 year old son and I had seats next to each other I had to pay an additional cost (lowest cost of that being$25). I do realize that the way Frontier keeps their ticket prices so low is that they charge you for every little thing. Honestly I was surprised they didn't charge me for a napkin. You do feel nickeled and dimed, after the purchase of the ticket itself. All in all I have to say I would fly Frontier again."
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Cons: "Everything. The crew was rude and the flight was late as ever."
Pros: "Friendly, professional staff"
Cons: "Frontier should be more explicit about the "bare bones" nature of their ticket price, which includes only a random seat, a seat belt and 1 cup of water. I probably would have still flown with them because even with extras the price was the best. However, still surprised that the seats are hard and don't recline, unless you pay $50 extra, and the "tray" wouldn't hold both a snack and a beverage. Spirit airline is the same, but gives you all the info up front."
Pros: "crew was good"
Cons: "You pay for carry on or checked bag and it's the same cost if you do it online. Wait to get to the counter to check a bag and prepare for the shaft! Nothing but water is free, not even soda pop. Basically, Frontier keeps getting worse and worse. I'll pay extra and travel Alaska Airlines whenever possible. They still treat you like a person rather than a piece of cargo, and you probably save money in the long run!"
Cons: "delay, lack of communication and no compensation. i missed my flight to Brussels because of this delay"
Pros: "Watching the plane arrive to pick us up. Once in place the pilot had to stick his head out of front window to see why they couldn't fit for the arm of disembarkment platform!"
Cons: "I was never notified of delay"
Pros: "The attendants and speedy boarding"
Cons: "Baggage claim took an hr and we had trouble with checking in on the website to and from destinations"
Pros: "The flight was on time and the crew was very professional and helpful."
Cons: "No drinks outside of water were provided without a charge. Also charged quite a bit for checking your bags. You think you're getting a good deal but in the end you pay more than a more expensive ticket because of all the add-ons a normal flight provides."
Pros: "The price for me to fly from Detroit to Austin on Spirit was great. Thank you for making travel more affordable yo see my family!"
Pros: "Everything was smooth and we got to our destination a half hour earlier than planned."
Cons: "I wish that I didn’t have to pay for the bag I brought on, on such an empty flight. Also would be nice if I could get water for free...but I guess you get what you pay for on spirit."
Pros: "Crew are extremely courteous"
Cons: "The fact that I have to get onto a long queue to print a boarding pass after I had already checked-in online and had a copy of my boarding on my smartphone"
Cons: "Arrived at airport after receiving messages of a delayed flight only to be turned away to fly! Spirit advised although my flight had been delayed three times between 4-7pm I needed to arrive at the airport 1 hr before my initial time to fly (6:15). No refund no options other than to file a complaint! No trip happened as a result of this"
Pros: "The spacious exit row seating."
Cons: "One of our checked bags didn’t arrive with us. We paid for the checked bag and now have to go replace items that are needed for an event tonight. It is a hassle but spirit says they will reimburse us for the items we purchase to replace our lost belongings."
Cons: "Snow and full parking lots put me 30 minutes behind my expected arrival time (still before boarding for the flight). Spirit wouldn't let me proceed to boarding. Then they delayed the flight for over an hour, but I was turned away. Very, very disappointing experience. They gave a flight two and a half days later and can't change my return flight. My 5 day vacation just became a weekend trip, when all they had to do was bend their rules a bit because of the weather. I was one of several people they did this to."
Pros: "The pilot landed the plane perfectly! We never felt the wheels touching the ground. It was PERFECT!"
Pros: "This is the worst airline I recommend you to fly else as elsewhere"
Cons: "No thing to speed beautiful 5 h fly tv or music"
Pros: "The fly was onTime"
Cons: "I didn’t like everything. The airplane is uncomfortable. The food’s options are poor. Everything was expensive."