|Flights Arrive in||Pitt-Greenville|
|Flights Depart from||Chicago|
Pros: Great crew
Pros: Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!
Cons: Be on time
Cons: Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item.
Pros: Crew was fine but you can’t hear anything they are saying over intercom
Cons: Plane was late getting to gate then lightning kept luggage from being taken off and put on and on top of continued lightning, plane was 1 hr plus late getting out
Cons: Cabin crew was good not great - expected more in flagship
Pros: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.
Cons: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.
Pros: Nice aircraft once I got to Texas. From my hometown the plane was kind of old.
Cons: Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes...
Pros: I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane.
Cons: American should remember that people who board their planes are actually their customers!
Pros: Service and flight was excellent
Cons: They were great
Pros: Nothing. Didn’t make the flight.
Pros: The seat is uncomfortable
Pros: There were 2 crew members who were very helpful and nice.
Cons: The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy.
Cons: The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!
Cons: More options when flights are delayed. I understand that some things can’t be controlled but 3hrs with limited to no options is unacceptable. And boarding the flight, it’s always unorganized. A more organized line should be formed. When the groups are called to board the plane.
Pros: Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage.
Cons: Coming back my flight was good . I have no complaints.
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