Overbooked flight of airBaltic, tow hours of delay
Delayed flight, it is noticeable airplanes noticeable aged
Cons: "Information on arrival time was not correct"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "I congratulate the KLM crew!"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Very friendly and helpful crew."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "old plane, tight and uncomfortable"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Eveything is well arranged"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "The crew were pleasant"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "It was very comfortable"
Cons: "The crew was great"
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
Pros: "attentive on the plane"
Cons: "the checking in took very long not enough staff for the amount of people."
Pros: "Services were appropriate for the time of departure and length of the flight."
Cons: "Nothing really"
Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Cons: "More comfortable seat"
Pros: "Great crew, smooth flight"
Pros: "The crew was amazing."
Cons: "My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler."
Pros: "nice airline clean"
Cons: "is really nice I will flay with them they are ok"
Cons: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Cons: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."
Pros: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Cons: "Everything could have been better!"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Pros: "Flight was quick"
Cons: "Small seat no recline very crowded"
Cons: "Poor customer service"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "We got to Dublin"
Cons: "Cabin, seats, too many people in too small a space"
Pros: "Service was excellent. The flight was on schedule."
Cons: "I would have liked an exit seat but none were available when I attempted to purchase one."
Pros: "Flight was great! Staff was friendly and attentive, plane was on time as promised! Really a positive experience."
Cons: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."
Pros: "Plenty of leg room. Friendly staff. Decent meal. Reminds me of how the airlines used to act."
Cons: "Didn’t serve wine"
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "Everything wa on time"
Pros: "friendly crew. flight was early"
Cons: "No free wine. Could not hear movies most of time."
Pros: "Loaded plane back to front. Organized."
Cons: "Hard seats."
Pros: "The crew were friendly but one side of the plane received water, coffee & tea after the meal but the other side didn't until the last snack. Again, one side got a hot snack and then they ran out so the other side only got cookies in a package."
Cons: "Broken suitcase. I have traveled quite a bit with these hard sided suitcases over the past six years and witnessed some pretty rough handling. None of that caused any damage, so I am not sure what they did to break one down the entire length."
Pros: "Food was surprisingly good. Love all the snack breaks."
Cons: "Too many intercom interruptions. Terrible TV functionality. Poor entertainment selection. Extremely uncomfortable seats. And they lost our luggage for two days."
Pros: "The crew was very friendly and helpful"
Cons: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."
Cons: "We were told we would revive a seat at the bulkhead with a bassinet. We did not."
Cons: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Pros: "Timely, no pain"
Cons: "Food, no vegetarian options"
Pros: "The cabin staff were pleasant as we boarded."
Cons: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Cons: "Online check in was terrible. Takes 45 minutes to get a hold of a customer service representative"
Cons: "The air conditioning on the plane flight from Chicago to Dublin was way too cold. I am was glad to have my winter clothes but I was still cold. Other than that the crew dis everything else to make the flight good."
Pros: "Generally good service. Clean plane and friendly staff."
Cons: "Seat in front of me broke into a reclining position. Made the flight uncomfortable. Although nothing could be done to fix it during the flight, it might have been nice if they had offered me a perk for the trouble."
Pros: "The flight was on time, the crew was very friendly and helpful. However, two members of our party (of five) lost their bags. It has been 5 days since our flight and while I am happy to say the bags have been "found", they still have not been returned to us. If all goes well, we should have the bags later today, but it's tough sledding to go for 6 days without any of your things."
Pros: "The takeoff, flight, and landing were all very smooth. The staff were nice and courteous. The boarding went smoothly."
Cons: "The video screen for my seat locked up and was unusable."
Pros: "We were in coach, and it was crowded but not impossible. The space was clean; the crew relatively attentive; and the service as acceptable."
Cons: "The meal choices were extremely limited. For example, "breakfast" at the last hour leg of the trip from ORD to DUB consisted of a ham and cheese croissant ONLY-no options; no yogurt; no fruit; nothing. It was a "take it or leave it" proposition. Then, to add insult to injury, on the trip from Dublin to Barcelona, there was only "food for sale"! What is that about? I mean it's a four-hour flight; one might think that aside from Pringles and Kit-Kat bars some thought might have gone into the nutritional content of the "FOOD"!!! This was quite disappointing."
Cons: "We didn't like the charge to select seats together"
Cons: "Late flight made our connection at Dublin very nerve-racking. We had to almost run to get to our connecting flight."
Pros: "Great boarding experience, good food"
Cons: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Cons: "Our flights were changed numerous times."
Cons: "The airport is a joke ! People couldn't be more rude ! Trying to print boarding pass was beyond difficult the staff was unaccomidating and there were 4 screaming babies for 6 hours straight ! Also we tried to change the flight and couldn't unless we pay over $400 !!! We will NEVER fly with you again"
Pros: "The entertainment was good and the meals were tasty"
Cons: "My luggage was lost"
Pros: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Cons: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"
Cons: "I don't like that if I get sick and have to go to a hospital and have to change travel dates, Aer Lingus has no policy to reimburse me for the flights I can't make. So I buy new tickets and lose the money on the old tickets. That is terrible customer service and makes other airlines more attractive."
Cons: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."
Pros: "The food was adequate and movies were available to watch theough out the flight."
Cons: "When our flight was canceled we were refused service repeatedly by both airport and phone support, and forced to stay in a hotel. On the rescheduled flight we were forced to relinquish priority seats. This was the worst airline experience I have ever been a part of. We sat on the tarmac for 5 hours before the flight was canceled and no other options were left. Our second flight to replace that was rescheduled at a different time without notifying us. No service, no offer to recuperate lost time and money, no compensation offered. Flat out terrible service."
Cons: "There were 150 people scheduled for this flight that only had 25 seats on it. All they could day was that it was either a glitch on the computer. Or a glitch when people bought tickets. Luckily I made it to Chicago on time, because I asked before everyone else found out. But you thought they would have told us way before the flight was scheduled to leave."
Cons: "Our luggage was lost and 24 hours later, still no luck. We have no clothes, no essentials. I called because after 24hours there were no updates at all."
Pros: "Cabin crew"
Cons: "Waited for over an hour for trams to retrieve us from the aircraft."
Pros: "Friendly crew,"
Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."
Pros: "The crew was friendly. The boarding process was very organized."
Cons: "The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down)."
Pros: "On time"
Cons: "Better more comfortable seats"
Cons: "Seat in row ahead was broken, causing it to recline too far and not correctly return upright"
Cons: "Flight attendance"
Cons: "Everything was great!"
Pros: "Roomy for the economy seats"
Pros: "Stow rack on window seat"
Cons: "Seats recline in your face"
Pros: "Very comfortable"
Cons: "Good food"
Pros: "The crew and service was good."
Cons: "Slow boarding, not enough leg room for such s long flight. I would expect better from an international flight. Middle seats are miserable."
Pros: "Crew and airport personnel friendly and efficient. 747 economy seats very comfortable. Entertainment system is great."
Cons: "Food is mediocre."
Cons: "Canceled for no reason ca"
Pros: "The food, entertainment, and service was superb! Very easy to overlook how late the flight was. I appreciated the blanket and other items provided!"
Cons: "After a week, I still do not have my luggage. This is due to the flight being delayed 2 hours and I do not know why it was delayed. Because it was delayed, I missed my connecting flight."
Cons: "Connecting flight experience"
Pros: "smooth flight"
Cons: "no dairy free food options"
Cons: "I had to cancel my trip due to a family emergency. The only way I could get a “partial” refund was to pay another $700. Makes no sense. I already paid over $1000 for tickets and you want me to give you another $700 in order to give me a refund."
Pros: "Everything was great! Good food and service. On time flight. No complaints!"
Cons: "no air vents over seats"
Pros: "Nice aircraft and decent service. Cleanliness was good."
Cons: "The lie flat seats were good but cramped and claustrophobic near the head rest."
Pros: "So glad you do not charge for a blanket like so many airline bed (Norwegian Air for example). Staff on BA tend to be professional and low key eg quiet on long haul evening flights. It allows passengers to sleep."
Cons: "I appreciate economy is the low end but now realise I should eat before boarding or bring my own food. Apart from the salad, it was inedible."
Cons: "Food and service could be better."
Pros: "Flt attendants. Esp the english guy."
Cons: "Once again just some measly pretzels."
Pros: "The entertainment on the plane was plentiful. The overall comfort was superb. The staff was very kind."
Cons: "Everything was pretty enjoyable, however, the food really needs to step up. The food at business class lounge and on the plane were below average comparatively to other airlines and their business class offerings."
Cons: "Never made the flight"
Pros: "Great service, meals, movies and comfortable flight."
Cons: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Cons: "Missed flight due to connection delay"
Cons: "Seat selection process was cumbersome."
Cons: "The flight was 2.5 hours late."
Cons: "The flight took off and 30 minutes into the flight to Paris, we were returned to Chicago for an unexplained mechanical problem. After 5 hrs delay, the flight was cancelled. I had to run to another desk for help and was rebooked on an Air France flight but did not receive miles for either BA or AF. Completely unprofessional and chaotic. Miserable to say the least because I missed the wedding that I was flying to, the only reason I flew there!"
Cons: "No working entertainment in our entire row. Bad qaulity seats"
Pros: "Everything was great! Thank you so much!"
Pros: "Crew where very nice"
Cons: "Lack of room"
Pros: "Got bumped to first class. It was great. Thanks."
Pros: "Everything was very good."
Pros: "Flights on time. Food was OK"
Cons: "BA lounge cramped and unattractive. We were more comfortable in the general boarding area. Outraged that after spending over $7,000 on tickets, we had to pay an additional $241 to select seat locations."
Pros: "The staff are good, and that is probably the only good part. This trip is operated by American Arilines"
Cons: "The airplain is too old. It is time to upgrade. Each seat should has its own TV. There should be a charger too on this long flight."
Pros: "Wow! The padding in the seats was gone, the headrests didn't work (supposed to go up and down and side wings, to assist sleeping in place, did not work.) The upholstery was all frayed and there were no headsets to listen to the video/audio unless you brought your own. This on a 4+ hour flight!?! It's a new, spartan world out there. The most difficult part was to see one flight attendant working hard while another sat in her jump seat and read her Bible (commendable, but still....) Overall, I'd say it was a bare-bones flight. The cheese and crackers available for purchase for $8.49 was modest but good; it's hard to screw up cheese and crackers. I won't choose American again to make this particular leg of travel (again, I bought the return from an agency that said it was a British Airways flight, but ended up being operated by American Airlines.)"
Pros: "A nice surprise for the kids. Movies are all free in any class of seat. current blockbusters are in the choices. The children's choices were great as well. A dinner was included again for every class of service."
Pros: "Crew was great"
Cons: "Food was not good"
Pros: "it was long time waiting ."