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Arrived safely

Itinerary was Boston to Manchester on Thomas Cook Airlines, and Manchester to Munich on Lufthansa. Computer system was down for Thomas Cook. 300 passengers checked in with hand-written boarding passes. Poor communication between airline and passengers. Delayed departure. Arrived in Manchester at 5:55am, an hour late. Misinformation in Manchester about what would happen with our checked bags. We were directed to transfers, only to find out that the hand-written bag tags were not accepted by transfers and we had to exit transfers to claim the bags. This delay caused me to miss my 7:25am connection to Munich. Better information and communication would have allowed me to make the flight. Was rebooked for 10:50am flight but at gate found out it was oversold, I had no "priority" because it was a rebooking, and my seat was given away to another passenger. I was then rebooked for 17:55 flight. I was told that my checked bag would be on it. At the gate for this later flight, I asked about my checked bag but was given no information, and the staff was not helpful in confirming my bag would be loaded. After a 12 hour layover in Manchester (should have been 2 hours), I boarded the 17:55 flight. I arrived in Munich and of course my bag did not make the flight. Effectively I lost a day on my trip, and this was a terrible experience. Flying multiple airlines on a single trip can really be awful if there is rebooking involved, as they don't work together, and neither treats you like a paying customer. I also would advise against flying Thomas Cook. Their computer system going down is inexcusable, and created a massive headache for not just me, but many passengers who missed connections.

Lucky enough to have seat with no one beside me

Delayed departure but some time made up during flight Sub standard food in comparison to outward bound flight

The flight on time and comfort

Nothing

Not much turbulent. Smooth.

I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.

Never seen an international flight charges checked in luggage $130 US dollars a piece

Average flight to get you where you want to go. That's it.

Rude air hostess. Very poor customer relations. Very poor.

Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!

You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated. Otherwise a very pleasant an enjoyable flight. when the doors closed.

Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.

Flight arrived on time. f

Food was for pay and no entertainment.

Food was rather boring, but a nice gesture. Paying for in flight entertainment was not expected. Crew was hospitable, but naggy at times.

The seats were unbearable. I have flown an international flight before and it wasn't nearly as uncomfortable as this flight was. You people purposely make coach unbearable so that we pretty much have to suck it up and pay the extra money to fly in the better section where when I flew in Lufthansa it was comfy and I had no problems. I will NEVER fly with condor again after this trip. You are a pathetic excuse for an airline

The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling.

Everything

Nothing

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.

My flight in to Frankfurt was delayed . I missed my flight and it took time to find assistance. There was no access to a condor representative for ant help or accommodation

The staff were friendly and clearly experienced. The plane was clean and the flight was well organized. It felt like there was more leg room than on most flights, which was nice.

Waiting at the gate took 40 minutes longer than scheduled, I do not know whose fault this was, may very well not have been the airline's. The plane was older, which limited entertainment options.

Departure and arrival were on time.

The chair is very tiring Very tight space between chairs The food cold and wrapping was wet with water !!!! No entairtaiment movies for almost six hours.

Cancelled!

friendly staff top Service top Inflight Product ( Seat, IFEN)

Crew were good

Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options.

Service of the staff was great

Turbulence, with all our technology we still cannot avoid this?

seats on Jet air flight are very uncomfortable

I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice.

Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight.

Everything

Clean plane, efficient crew, food OK. Boarding was organized

No entertainment and no power plug to charge devices.

Food

Touch screens

the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

The crew on this flight was great and there were lots of current movies to watch

Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure.

My Kosher meal never made it on-board. The cabin (and the airport) were way too cold