Cons: "We sat on the runway in Fort Lauderdale for an hour and 15 minutes. Very aggravating"
Cons: "Sticking to the timeline"
Cons: "For budget airline it’s awesome. Couldn’t ask more"
Pros: "I was in row 2 and it had reclining seats."
Cons: "They did not have enough people to push wheelchairs at Mac Arthur airport. My husband had to push me & since we don’t know the airport we had to ask every step we went, they had no signs leading the way."
Pros: "There is a dispute going on about who cleans the planes and so the crew won’t help thereby placing the customer in the middle of the dispute. 45 minutes late because of this nonsense."
Cons: "Someone clean the damn plane and get the PAYING customers on their way."
Cons: "Offering free beverages or something"
Pros: "Unfortunately, None of the seats recline"
Pros: "The anouncements in Islip explaining the boarding process and warning people about bringing carry ons that they did not pay for were clear, loud and understandable. Crew was great."
Cons: "the seats hurt my butt, not sure if I could do a longer flight on this plane"
Cons: "3 hours delayed. I was late for a important interview. I lost money because of it"
Cons: "Everything. Really bad seats, no room for you. Carry on - charge $50. No free beverages ."
Pros: "PRICE Simplistic Process Frontier Airlines easy check-in, clean airplane, friendly speaking employees, arrived ahead of scheduled arrival, got me home SAFELY Thank you....Happy Holidays Robert"
Cons: "The cold temperature when I arrived home"
Cons: "Seats don’t recline"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Cons: "Flight to SAT was cancelled and they put me in this one to AUS next day, Instead of SAT."
Pros: "The fair was low and boarding was efficient."
Cons: "The booking process was terrible online. There’s a charge for refreshments, the tray table is tiny, the staff didn’t seem happy, the seats don’t recline at all, they charge for carry ons, no outlet to charge my device."
Pros: "The Good"
Cons: "The Bad"
Pros: "Nice new clean plane"
Pros: "Efficient from the crowded baggage check to baggage claim. Great Job!"
Cons: "Seats don't recline, get what you pay for!"
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "plane was clean, comfortable and a professional crew."
Cons: "hidden fee for seat"
Cons: "We came to Trenton airport a half hour before because had a problem with finding parking - and the staff would not come out to check us in or let us board the flight - staff and security were terribly rude to us!! We're highly educated competent young women and they treated us like dirt. Then they charged us $99 extra per person. We would have been better off flying jet blue. And we didn't check in because it was an extra $25 fee This is RIDICULOUS !"
Pros: "Crew very attentive. Best landing ever. A few empty seats so we felt less confined. Seats are small but okay for a 4 hour trip. I know about the charges for bags so I am prepare to pay up or fly light."
Pros: "The first half of my flight was cancelled without notice no agent at airport awful so I had to find another airline to get home for X mas the airline sucks and should close down. Never again."
Pros: "The crew was wonderful!"
Pros: "The gate agents were nice as the higher ups were lying to them"
Cons: "Flight was cancelled due to snow storm. Frontier wouldn't compensate us for anything. Horrible service. Never flying with Frontier again"
Pros: "Smooth flight. Kind efficient staff"
Cons: "Extra "fees""
Pros: "Flights were on time and crew was very friendly."
Cons: "Asking more money to choose your seat and for a carry on is a quite ridiculous."
Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"
Cons: "Being charged for hand carry bags: we'll never fly Frontier again"
Pros: "Having flown Frontier before knew what to expect. You are charged extra for everything"
Cons: "Good and drinks are pricy. My flight was 2 hours would not want to sit in their non reclining seats longer than that. Took over 30 minutes for bags to arrive at baggage claim."
Pros: "I love that with the purchase of carry on I am zone 1 boarding."
Cons: "It was abnormally cold on the flight. The staff on both of my flights were not very friendly and not very present during the flight."
Pros: "The flight itself was fine"
Cons: "The fact that you have to pay for a bag that you are carrying on the plane and putting in the overhead bin. They charged $40.00 for my overhead compartment bag. I had one personal bag and one bag that went in the overhead compartment and they still charged $40.00!!! You also have to pay for any 'snacks' or 'drinks' on the flight. Needless to say, I will not be flying with Frontier again."
Pros: "This flight was on time and went smoothly."
Cons: "Check in was terrible (their online check in did not allow me to add my frequent flyer # and then double charged me for seats). Check in rep just handed me a piece of paper and said 'call the customer service line'. Zero entertainment and the most microscopic seat tray tables I've ever seen. Definitely could not do any work!"
Cons: "Attitudes of Frontier employee in Portland , Frontier's flight delay for more than 2 hours caused to miss our connecting flight in Denver . We decided to cancel our flight with Frontier in Portland airports and book our flight to Indianapols with another carrier ."
Pros: "Non stop"
Cons: "I really don't like Airlines that nickle& dime the consumer and Frontier is one of these airlines. A good fare to start, but then you spend more at the end. In this case, I spend $108 + tax and fees more than if I would had gone with the competition. Life and learn. First time flying with Frontier and I will not say it would be the last, but this airlines had been but to the end of my list of choices for airlines."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Pros: "Our flight was quick with no delays."
Cons: "Charging you for just about everything. Apparently paying for my airline ticket did not guarantee I'd have a seat on the plane, so I had to pay an additional sum of money for a seat. Wait, did you think you were finally done paying the airline? Of course not! Want to take anything with you on your trip? Pay for a checked bag. Thought you were clever and decided to just bring a carry on to avoid the charges? Think again! Costs more than checking a bag... All the while messages pop up pushing you to pay for even more random and unnecessary amenities."
Cons: "See above. Worst airline running."
Pros: "New Planes."
Cons: "Flight was 55 minutes late to board."
Pros: "Roomy seats"
Cons: "Everything costs extra. Carry on bags, Food, drinks, and seats. Was I supposed to stand on the flight?"
Cons: "No policies and prodesures to be followed by emoloyees in case of emergency. It was chaos. For hours the emoloyees didn't know what to do or what to communicate to travelers. Their own bosses were't picking up the phone. Horrible experience."
Pros: "The plane was nice. We took off on time and arrived early."
Cons: "You pay for everything! Yes the price of the ticket was great. However by the time I got done paying for my seat selection, that's right, no option to just let them assign you a seat you had to choose one the least expensive was $13 each way, carryon baggage charge, and normal baggage I would have spent less with a different airline. Really who charges for seats and carryon baggage? Thought that was included in the price of the ticket."
Pros: "All conduct was very good."
Cons: "No food, no tv, no magazines"
Cons: "Too long to get bags We also landed and waited 45 min to get into a gate due to another plane waiting to depart"