Pros: "The crew was so friendly and attentive. There were few of us on the plane and they made sure to make us feel safe."
Pros: "Crew and flight itself was great"
Cons: "Temperature was too warm"
Pros: "The crew was great and the flight was OK...there were some bumps along the way."
Cons: "The seat could have been a bit more comfortable."
Pros: "Great prices, great schedules (tons of flights)."
Cons: "Free WiFi."
Cons: "Nothing boarded right onto the plane without any problems"
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Cons: "Very friendly and attentive flight attendants."
Pros: "We arrived 20 minutes ahead of schedule!"
Cons: "Everything was great!"
Pros: "Live Tv and Movies"
Cons: "Southwest flight was delayed over an hour with no explanation. Crew members were rude."
Pros: "Crew was excellent, seat was just a seat"
Cons: "Nothing! The flight was great. The crew was very friendly, helpful, and courtesy!"
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Cons: "Boarding area was in a very cramped area. Flight delayed."
Cons: "No WiFi and no one notified us we were delayed."
Cons: "Not having a delay."
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Cons: "Even with the air vent open, it was a bit warm. Traveling with my dog, had to pick the case up so she could get some fresh air."
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "Service was great! On-time departure."
Pros: "Flight was amazing!"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Pros: "The crew makes the flight! Friendly, entertaining."
Cons: "Half hour delay."
Pros: "Didn't crash."
Cons: "In wheelchair and needed assistance boarding. In fact there were 3 of us and no assistance. They started boarding others and then that made it difficult to board. I felt neglected and in everyone's way. No food available on flight to purchase. Because of time difference, after landing and customs check, I was hungry but didn't think I had enough time to get anything. If I had known the plane was delayed, I would have gotten something to take on board. I arrived at Ontario Airport at 10 45pm which was 12:45pm by my stomachs time and I hadn't eaten anything since lunch."
Pros: "I like the boarding method a lot, everyone should do it that way. The staff is kind and polite overall. Their baggage policy is what brings me back every time."
Cons: "I wish they weren't so stingy with the soda drinks. I was feeling very thirsty and they give you a tiny cup. I tried to get up to get another drink only to get chastised back into my seat to anxiously wait for them to come around again."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Cons: "This flight was missed due to the delay, not leaving until 8:35."
Cons: "There was nothing to dislike!"
Pros: "the boarding agent was hilarious"
Pros: "Southwest is now my favorite airline. They have the best crew ever and they got the process of boarding downpack."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Cons: "Cramped seating flight was just about sold out"
Pros: "Well organized. Pleasant crew."
Cons: "No issues"
Pros: "Staff Boarding On-time WiFi"
Cons: "Always seems so hot on SW planes before take off, like the air is never turned on until we reach 10K feet The snack is super lackluster compared to the selection on Jet blue and delta."
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "I got home"
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "Once we boarded, the flight attendant was AMAZING."
Cons: "There was absolutely no sense of urgency in terms of check-in. The agent was helpful but we waited in line for over 1 hour!!! Then there were delays getting to the gate(beyond the control of Southwest). But all of that caused us to miss pre-boarding which was necessary given we traveled with 1 of us in a wheelchair and 2 infants!"
Pros: "Professional crew, even when the obviously drunk woman and her husband in front of us made a stink about 'water service only' on the 23-minute flight."
Cons: "Very crowded flight. The plan sat with no circulating air on the tarmac for 40 minutes waiting to take off. Apologetic pilot kept us in the loop, though."
Pros: "free snacks, comfortable seat, friendly crew."
Cons: "limited channels on free tv there used to be more when they had a different partner. I did watch ESPN for the first time on a flight. The stream was a little choppy on my device"
Cons: "I was disappointed about not getting any consideration on my last two flights after two solid weeks of travel that had me on 12 flights in 14 days. So much for that legendary southwest customer service."
Pros: "Crew were entertaining"
Cons: "Boarding was disorganized"
Pros: "Like flying in the 90s. 2 free checked bags!!!!"
Cons: "Plane change boarding procedures"
Cons: "No mechanical failures or delays would be nice"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "On time, smooth take off and landing."
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Pros: "staff was friendly and very attentive to my needs."
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "WiFi and Entertainment"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "On time this time"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Cons: "At least one hour late"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "We arrived early, great flight."
Cons: "We had to wait at customs about 30 minutes because we were early!"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Delta flew their way back into my heart this time around"
Cons: "Seats are so tight so uncomfortable"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Time to bring in dual class flights!"
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "The crew was good"
Cons: "For the price I won’t complain"
Cons: "one hour late leaving"
Pros: "Crew was great. Fast on and off. Pilot did an awesome job despite the weather. Great price."
Cons: "Plane inside was dirty."
Cons: "No snacks"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Staff friendly enough"
Cons: "We were 3 hours late in taking off. It sucked only some people were notified about that vs text and email."
Cons: "The seats are not comfortable they do not recline and the headrests sticks out far. I had to work a 13 hr shift a couple hours after I landed and really would’ve appreciated at least being able to recline"
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "It didn't break down midair."
Cons: "Thee most hard seats ever. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane. The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations."
Pros: "Short flight"
Cons: "The fact that the flight was delayed 2 hours."
Pros: "The extra fees for checking baggage was a surprise, but the air fares was cheaper than the other airlines."
Cons: "The stress of almost missing flight."
Pros: "Every crew member was friendly and helpful."
Pros: "Flight was on time."
Pros: "All the Frontier employees were courteous and helpful."
Cons: "it is extremely cramped on these planes. Extremely. The seats seem to be made for someone who is 5'9 or under. Paying $30 each way for checked baggage seems very steep!"
Cons: "Check in was under staffed and not wild about a fee for carry ons."
Pros: "Price was great"
Cons: "I checked in online but still had to wait in line to check my bag. I think there should be a separate line for those who checked in online...just a bag drop. It might go quicker."
Cons: "Haven't left yet. Gouged on prices. Frontier can go die."
Pros: "Flight itself was fine."
Cons: "Delayed almost 3 hours, and an extra hour of the delay was because they didn't have enough flight attendants available. Over half of the Frontier flights leaving Denver that night were delayed by an hour or more. No snow or rain or wind to blame it on either, just poor planning and overall poor organization."
Pros: "Good crew."
Cons: "Gate person unloaded his feelings of contempt for his employer on me in boarding line. Flight was late to take off and even later on the actual arrival time. Luggage was not on carousel for over 30 minutes, no explanations!"
Pros: "While TSA made me late for my flight by 5 min after having arrived with more than enough time for any normal airport. They made sure I was on that flight and they were amazing! I would mark them down for the food and entertainment but it is a budget airline and I knew this going in. If you want a flight with the extras included you're gonna have to pay more for the ticket, so it all works out in the end to be the same. I upgraded to the package that included all my bags and seat selection and it was still cheaper than any other airline I looked at."
Cons: "This is not a reflection of Frontier but Orlando has been the worst TSA experience of my life and I am certain they have no idea what they are doing."
Pros: "Cheap flight"
Cons: "Didn't get notified about a gate change and almost missed the flight"
Cons: "It seems like a good price to start - then you pay for a carry on bag and for your seat. You also have to pay $2.99 for a soft drink. Small seats with little room. My flight was only 2 hours but was an uncomfortable two hours. I would be willing to pay a little bit more to be able to bring my carry on with me, little more space and comfort as well. Had to sit on the tarmac for 30 min when we landed at our destination."
Cons: "My bags were lost and there was nobody there to help me or answer my questions, and nobody was answering my phone calls. The website was not helpful either"
Pros: "I was able to sleep"
Cons: "That I had to pay for my seat and carry on. There were no TVs, limited options for food to buy"
Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."
Pros: "It was worth it for family of seven, saved a bit of money over similar flights with Deltas."
Cons: "It was hard to sleep."
Pros: "I liked that I got to my destinations. Aside from that, the crew was very helpful to this mama traveling alone with a 1 year old."
Cons: "When I pay $400+ for my ticket, I assume I paid for my seat on that flight. No. Frontier is sneaky like that if you do not read the fine print. After all the little extra charges, my flight was OVER $500. (without paying for their flight food) *Pay for your seat, or let them choose for you for free. *Pay for checked bags (of course) AND carry-on. Except carry-on costs MORE than your checked bags. *Complimentary snacks and beverages? Oh no, they charge you. But hey! Water is free. *Hoping to borrow a pillow or blanket to help holding a sleeping toddler. No, they don't carry those for their customers. I won't be flying with frontier ever again, even if their airfare is cheaper...because in the long run, it bites you in the butt charging you more than other airlines."
Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."
Pros: "Everyone was professional and friendly."
Cons: "That I had to pay for our assigned seats. Then my daughter showed me how to avoid that for the return flight. It should have a statement saying to avoid an additional charges have the crew pick your seat for you."
Pros: "The website was a mess and I realized they had a phone number that I didn't enter and no email address despite how I did enter it when I purchased my tickets. So I didn't get any updates on the flight or prompt to check in. The website/Check-in process is confusing and full of bugs. Then when I boarded, they'd apparently assigned my seat to two people."
Cons: "Great flight attendants. Cheap sticker price (but no carry-on included."
Pros: "things went smoothly once the plane arrived and we were boarded"
Cons: "late flight, changed gate, name was screwed up on boarding pass (middle was part of first), a phone number that was not mine was in my phone info"
Cons: "No seat assignment!"
Cons: "Late, expensive, poor service"
Cons: "Both the outbound and return flights were late. Slowest baggage claim in the industry. Will never use this airline again."
Pros: "Crew was wonderful and friendly."
Cons: "Frontier's website is very difficult to navigate. I tried to pay baggage fees ahead of time to save money, but it didnt go through and i ended up paying when i checked in and paid more. I will definitely fly with an airline that does not chage baggage or seat fees."
Pros: "That our family did not have to buy seats but we were seated together."
Cons: "Mechanical issue. delay in boarding. Then telling passengers to hurry up and board so we could take off. It isn't the passengers fault for the delay."
Pros: "The crew was extremely pleasant and accommodating. The seats did not look comfortable but in reality were very comfortable."
Cons: "The airplane had to wait at the end of the runway waiting for approval to take off."
Cons: "Pilots were 50 minutes late"
Cons: "An hour sitting in the plane before takeoff"
Cons: "was not clear when i booked the flight that their would be a charge for everything. There is a charge for all types of baggage except one personal item which you had to shove under the front seat which leaves you know leg room on a already squeezed seating error. So it was awful painful. Then they wanted to charge you for assignments which was never clear. They they wanted to charge you for any water or snack. I felt like they where going charge me for walking down the isle, using the bathroom, walking down the ramp. There customer is over seas and sucks. They service sucks. Frontier is the worst airline and I will never fly them again"
Pros: "At least a beverages"
Pros: "The pilot talked to us and kept us up to speed on what we were doing."
Pros: "I liked the fact that going forward, I know I will never have to fly Frontier Airlines again."
Cons: "I booked a flight with Frontier based purely on the price difference vs. flying a real airline. This was a huge mistake- due to weather in my connecting (not destination) city, I was told I would be stranded for the next 3.5 days. The only way to get to my destination was to book a flight on a different airline on less than 10 hours' notice. I am familiar with low cost airlines (Spirit domestically and RyanAir in Europe), but the entire experience was pathetic and made me seriously regret not paying a little extra up front to fly a real airline."
Pros: "The price! It was very affordable. If you know what your getting into with Frontier--and are willing the extra/hidden fees (baggage, snacks, etc.) it can be a good choice for some flights."
Pros: "This flight was ok. Crew was new and tried hard. On complimentary drinks only a 75cent savings to you but makes better feelings."
Cons: "Flight from MSP to Denver. Waited in line to leave bags for almost an hour! Only one agent who spent 20 minutes with one party. No excuse for such poor service which happens frequently according to an airport policeman going by."