Pros: "Crew were relaxed, friendly and patient."
Cons: "Seats could be more comfortable. When I swiveled the air, the swivel was dirty. You can tell it might be cleaned but the swivel is probably not moved and cleaned."
Pros: "Best flight crew ever"
Pros: "Amazing crew"
Pros: "Great company, customer service is great and price is decent."
Cons: "The seat leg room was not comfortable. The boarding process took way too long b/c the plane was filled with parents with kids and there could of had a better system of letting them go first instead of making everyone stand up and wait."
Pros: "Free messaging and entertainment options through the SW app were great. Efficient boarding and friendly service, everything on time."
Cons: "I was able to connect to internet and watch movie Thank you"
Pros: "The crew was engaging and entertaining."
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Cons: "I was supposed to go to a wedding in Chicago, and leave on thursday. They cancelled my thursday flight and did not get me to Chicago until Saturday, so I missed the wedding. They strung the whole thing out by scheduling me on new flights, only to cancel those later. Total mess!"
Pros: "on time! quick, free, baggage! free snacks and drinks"
Cons: "i literally think I got frostbite on the plane, it was so obnoxiously cold."
Pros: "Crew was great and boarding process was so smooth."
Cons: "Flight was delayed 45 min."
Cons: "Loading PAS feels like a cattle car"
Cons: "The flight was delayed"
Cons: "If the plane had wifi"
Cons: "Seats too narrow. Too many large bags carried on"
Pros: "Arrived on time, courteous crew, smooth flight, good value ."
Cons: "Healthier snacks, real milk for the coffee, more audible announcements over the PA, provide instructions and announcements via smart phones and tablets for those who have them. One passenger clearly was hacking from a cold or flu virus. Another trashed a seat and floor with nut shells and tissues."
Pros: "Crew was good. On boarding was smooth"
Cons: "It’s a 4 hours flight. Snack has to be better."
Pros: "One of the best crews we’ve flown with."
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Cons: "Nice flight semi full. Crew was awesome and accommodating."
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Cons: "Long. Delay at landing waiting for a gate"
Pros: "Crew was great"
Cons: "Delayed, uncomforted seats and no entertainment."
Pros: "Generally went well"
Cons: "Flight delayed"
Cons: "Did not like the long delay but couldn't be helped. Toilets had a problem but they found us another plane, which was good."
Cons: "A passenger got up to use the restroom while we were taxing and the crew did not stop him!!"
Cons: "The crowds, the rude people, the feeling like you've flown into a public restroom. I've never felt more crowded in an airport than in the terminal at Midway."
Pros: "On time, two bags and service"
Pros: "Typical flight other than being delayed."
Cons: "Flight left over an hour after scheduled, but they did not announce a delay, nor did they express concern about connecting flights until almost to Chicago. Did not provide any information about connecting flights."
Pros: "Special thanks to Southwest's crew, as I was traveling with a knee scooter for the first time in my life! They were super helpful, and the scooter came out each time without a scratch!"
Pros: "On time. Fun crew."
Pros: "Everyone is helpful and friendly and sometimes entertaining :) Flight was on time and smooth from beginning to end. Absolutely no complaints."
Pros: "I was late arriving to check in for my 3:55 pm flight to Atlanta. (my own fault leaving late, compounded by slow traffic with 2 separate accidents near the tunnel on I-94). When I arrived with my 2 bags, the agent was so kind and encouraging. He told me that he felt I would make the flight but my bags might not. He encouraged me to take anything from the bags that I might need. (I took my coat and contact lens case.) Additionally, he gave me excellent directions to the gate. I was able to get on the flight and arrived in ATL and was so pleased to see both my bags made it. Southwest ROCKS!"
Pros: "That we made it home eventually"
Cons: "SW lack of communication and empathy towards myself as a 20 year customer"
Pros: "Flight attendants were super friendly"
Cons: "The last man who boarded the plane was overweight and couldn’t squeeze into the middle seat. I had to stand up to give him room to get situated while the flight attendants watched. This gentleman should have been required to purchase two seats as he took up almost half of mine. I didn’t want to speak up because I didn’t want to make this gentleman feel uncomfortable. But the flight attendants watched and didn’t do anything to ensure this guy was comfortable and not infringing on those around him. I sat sideways the entire flight and arrived to Chicago with back pain."
Pros: "Fast flight"
Cons: "Rough landing"
Pros: "THe price of tickets, inclusive of boarding. The ability to purchase extras (board first, etc.)."
Cons: "The sometimes limited space to store items. The comfort level of seats sometimes. Seats can be cramped with limited leg room. Other times, it is OK. It all depends on the aircraft."
Pros: "On time; quick boarding, easy landing"
Pros: "Got to the layover in just the nick of time to run to the next Southwest gate to catch my flight home."
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Cons: "No charging ports on airplane"
Pros: "The crew was very polite under the circumstances with delay."
Cons: "The fact that they boarded us push back from gate then sat for on the tarmac for a 1/2 hr."
Cons: "I would have appreciated to be able to change onto a same day set of flights for $50 like on jetblue, or even $75 like united. I was disappointed about not getting any consideration on my last two flights after two solid weeks of travel that had me on 12 flights in 14 days. So much for that legendary southwest customer service."
Cons: "The flight was very good with nice crew and comfortable but the landing was quite hard"
Pros: "The process was smooth and uneventful as is the case with most Southwest flights I take out of DTW."
Cons: "There wasn't anything I found disagreeable about the flight experience."
Pros: "We got home, but after flight was canceled"
Cons: "Our flight was canceled and our family was split up amongst 2 flights."
Pros: "Late night flight got delayed by an hour but captain entertained the whole crew by broadcasting the critical World Series between cubs and Indians"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The best"
Cons: "Provide earphones or headphones"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great food and bev service"
Pros: "Very friendly crew with a clean plane!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Uneventful and on time"
Pros: "Tried the free WiFi and movies"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "My suitcase was ruined."
Pros: "It was a good flight"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Cons: "Never made it on this flight and in the end my luggage was lost."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Pros: "Easy boarding"
Cons: "A little Snack"
Cons: "The padding on these seats."
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Cons: "Seat is uncomfortable"
Cons: "Left/ arived 30" late"
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "Not to be helped, but was a bit bumpy."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Cons: "Paying for my carry on bag."
Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "Reasonable price for non-stop flight. Staff very helpful and personable."
Cons: "Late, which seems to happen alot with this airline. Have to pay extra for many thngs: selecting seat, carry on bag, snacks, drinks."
Pros: "Fast boarding and getting out of plain."
Cons: "The stewardesses were not very professional, but it's ok since you pay so little. Also you can not adjust seat, it's the same position all flight"
Pros: "Time of travel"
Cons: "No leg room"
Pros: "initial price seemed great..."
Cons: "price seemed great until you add up all additional charges for carry on bags, seat selection take off was over 35 min late passengers seemed to be an inconvenience to attendants. air on & of valve f at seats was jammed & didn't turn off attendants said "oh well sorry""
Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Pros: "Plane was clean, crew was very nice"
Cons: "The most uncomfortable seats I have ever sat in. No cushioning, No seat recline"
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "Great flight. Arrived 45 mins early. Very friendly crew."
Cons: "Service. The companies clear disinterest in providing service was evident by the poor training of the staff."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Smooth flight. On time."
Cons: "Very tight seating. Seat trays were the size of an iPhone. Seats didn’t recline. 30 rows with 6 per row. Had to pay for pop, water, and coffee."
Cons: "We didn't make it to Vegas and they barely compensated us."
Pros: "The seats we had were spacious"
Cons: "I guess I don’t understand, what I pay my fare for if I have to pay a separate fee for seat. The fare should include the seat. Then to charge you an arm and a leg for your luggage. I will never ever fly frontier again"
Pros: "You get what you pay for right? So there are no frills here. I would say that this is like public transportation in the city. Every thing went fine There were no issues but no perks. I would not use frontier for a flight longer than two hours. You pay for your seat, your beverages and snacks and carry ons so be prepared and bring your own snacks and beverages and check your bag."
Pros: "The crew was amazing. So happy and helpful."
Cons: "Flight leaving to Denver was really delayed. Quite a few people missed their connecting flights which was sad."
Pros: "Crew was super nice"
Cons: "5 hour delay"
Pros: "Attendants were very nice"
Cons: "No leg room and need more food, boarding took quite a while and got out seat placements wrong twice"
Cons: "Flight is not on time .l spent. More than two hours"
Pros: "That we did not crash"
Cons: "After getting ready to take off we were sitting on runway for several minutes before we we told due to technical problems we would have to return to gate. After over an hour sitting we were finally able to leave. I would have thought that a 6:00 am flight would warrant a free cup of coffee for our delay, but all we got was nothing."
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Pros: "Crew was great on both flights"
Cons: "Ridiculous costs for baggage. I expect to pay for even carry on these days, but $40 for carry on is crazy! Seats were very uncomfortable. Frontier used to be my favorite airline, now it seems unlikely I will fly with them again."
Pros: "Pilot tried to make up time, but had to wait on copilot, then paperwork, and even with being over 2 hours time luggage either didn't get moved from original plane or lost. I worked in customer service for 28 years and there could have been things done to ease the tensions. I was lucky and could easily go with the flow, but their were families and business people who had some real issues. Weather definitely was an issue and I am glad they consider safety first."
Cons: "Lack of attention to those who just needed reassurance that It's going to be OK and you would get them to their destination safely."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Pros: "The nice flight attendant took time to explain the safety equipment on the exit row doors and even gave a little demo when I ask her a question. All with a smile on her face and a joke or two to make it fun. I am sorry I cannot recall her name."
Pros: "Charge for carrying on bag and space between sets are to close"
Cons: "Flight was on time."
Pros: "I like the seats that are less thick so you get more room. The crew was nice."
Cons: "I didn't like having to pay for my carry on & seat assignment. Just charge a little more & be like other airlines. It was all a little sneaky."
Cons: "Delayed 30 mins after I arrived at the airport for unknown reason. Waited on tarmac another 30 mins (at least) after landing. We didn't get an explanation for 20 mins. The plane was literally 30 feet from the gate. It was almost funny how annoying it was. I'm surprised all the passengers kept their composure. NEVER AGAIN"
Pros: "Nothing at all"
Cons: "They cancelled the flight as I was standing in line to check in. Did not notify me via email or phone and the workers were not at the desk to answer questions. There were a lot of angry people and they didn't find same-day alternatives for our travel plans. I ended up getting a refund and driving through the night"
Cons: "Using Kayak, the price of the flight looked good. After booking, we found out that Frontier wants $35 per checked bag and $40 per carry on and $11 per seat to choose your seat. This made Frontier only a couple bucks cheaper than Delta that had a much better schedule. Live and learn."
Cons: "It got canceled"
Cons: "We waited 90 minutes to get a gate after landing. The flight landed at 9pm, not exactly rush hour."
Pros: "Reliability of airline and planes Friendly Staff affordability"
Cons: "Not much room between seats."
Cons: "Flight was canceled, frontier has one plane. No ability to work with other airlines."
Pros: "The crew was great! Got upgraded to the emergency exit seats for extra leg room!! That's a BIG plus!! Very comfortable and good experience!!"
Cons: "Nothing!! There was a tiny baby a seat up and across the isle that the parents were GREAT about keeping her from crying as much as possible. Those parents WERE GREAT!!!!!!!!!! And are MUCH APPRECIATED with no sleep!!! That wasn't negative, sorry. Everything was GREAT!!!!"
Cons: "Delay, luggage prices. No better than spirit. Never flying Frontier ever again!"
Cons: "Flight was late, last minutes charges, no seats available without extra charge, uncomfortable designed seats, and mechanical issues."
Pros: "Very nice flight....flight attendants were very friendly and accommodating. NICE to leave on time and land early!! Lots of leg room. For a last minute ticket purchase I was certainly excited to find such a great deal. Definitely will fly Frontier again."
Pros: "Everyone was very helpful"
Cons: "No beverage"
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Pros: "The crew was nice."
Cons: "All the extra hidden fees were so expensive. It was more than $70 extra just to check in. You have to pay extra for a seat. Carry on bags are $30. Checked bags are $25. Water is $2. If I'd known that the price on the ticket was not the price I would pay I would have flown another airline. It was misleading and dishonest. I'm never flying frontier again."
Cons: "When we arrived at the ticket counter, we were made aware that they do not open until 2 hour before flight time. Being advised to be at security about 3 hours before flight time, this makes no sense. When I went to check in, I then realized we had to pay extra for our seats, check-in bags and carry-on bags. We could have flown a major airline direct for the same price after all of the add-ons. Then being charged for coffee and pop. Seats are VERY uncomfortable!"
Pros: "My son has autism, we were allowed to board first with plenty of time to get settled into our seats. This was EXTREMELY helpful. We both enjoyed the humor and joy spread by the crew, even the pilots injected some fun into the trip."
Cons: "Fee for checked and carry-on baggage. Fee for food & drink. Tight sitting space, little leg room."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "Flight was late boarding but the crew made an effort to make up the lost time."
Cons: "Cramped seats."
Pros: "The drinks. The quick boarding. The passengers."
Cons: "Not very friendly male flight attendant. Poorly put together female flight attendant. Being charged for carry ons."
Pros: "That it was a short direct flight."
Cons: "People are packed into the plane like sardines. There is very little room. It is often hot until the flight gets going."
Pros: "Nice crew. Plane was clean."
Cons: "Separate charge for bags, pick a seat, snacks, etc. Commercials during flight. Obnoxious. Flight started out being a little cheaper, but as long as I plan ahead, Delta ends up being the same or more cost effective."
Cons: "I will never book another frontier flight again. The hidden charges, such as 40$ for a carry on, 11$ for your seat, are ridiculous. The plane is very uncomfortable. The seats DO NOT recline. Who makes a plane without reclining seats. It was like sitting on hard plastic for the duration of the flight. Never again. Two+ hour delay. This I understand things happen. I think the crew's response to this was "well we got you here safe". Ok add sarcasm to the frustration. Never again."
Pros: "The price"
Cons: "The fact that I waited over 45 min to get my luggage in Orlando, and I showed up early in MSP and no one was working the counter until an hour before the flight departed"
Cons: "Sears were not that comfortable and didn't recline"
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Pros: "Good crew. No problems."
Cons: "All was fine."
Cons: "There was a screaming kid (not a baby - an 8 or 10 year old) 2 rows in front of me. It was terrible the whole time."
Cons: "More comfortable seats."
Pros: "Everything was great!"
Pros: "Quick boarding and flight"
Cons: "Uncomfortable seats, no WiFi"
Pros: "The flight attendant was thoughtful, kind enough to offer to move me from cramped middle seat near back of plane to an empty exit row. Since I’m nearly 6’5” tall, that was greatly appreciated."
Cons: "There were no “dislikes”. I didn’t buy any drink or food onboard."
Pros: "The end."
Cons: "The airline"
Cons: "45 minutes late in leaving Crowded"
Cons: "It is not that I didn't like their food, it is just that I didn't have any and there is no NA button. You pay for all food and I didn't have any."
Pros: "Very little. The trip to New Orleans worked ok."
Cons: "They stranded us in Detroit Sunday (11/5/17) when we were connecting to Minneapolis. The crew was intentionally misleading because they knew it was all messed up. They refused to help pay for rental cars or hotels. They told us their soonest flight out was Tuesday - but really Monday had several overbooked flights - they made no attempt to remedy the situation or help us find sooner flights. The ticket counter told us to take up our issues with corporate, then we called corporate and they told us to we could only deal with the ticket counter person. Just the worst customer service. It was infuriating. I will never buy Spirit again. I hope their looser business fails."
Pros: "Young woman working the counter at the gate was very accommodating finding seats for us... even though having to get them at the gate was very inconvenient."
Cons: "1. Tried to check in online and website said, "Error unable to print boarding pass at this time" 2. Could not prepay for desired seats 3. 40-pound weight limit on a checked bag - DO YOU REALISE you are the only airline in the WORLD that has a 40lb weight limit!! The lady at the gate tried arguing that this is standard. Please educate your staff better. 4. Most uncomfortable seats 5. Ridiculously small tray table. How is a frequent flying business person supposed to work on that?"
Pros: "Cheap tickets"
Cons: "Delayed departures Seats"
Pros: "Knowing it will never happen again"
Cons: "Not even free water while I was coughing."
Cons: "Flight was canceled they lied and moved flight to next day...... no comps nothing"
Pros: "The flight was delayed two hours. When we landed at our destination, we had to wait for over an hour to dock."
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Pros: "The crew was ok..."
Cons: "MSP...Slowest...Security...EVER...$57 for a carry on? NO leg room, no reclining...I'll DEFINITELY rethink paying for the seat upgrade..."
Pros: "Nothing was good about this company"
Cons: "They delayed several times, then canceled the flight completely. It wasn't due to weather (as other airlines were flying in and out of the city). They just canceled it. The only flight option they gave us was almost 48 hours later! And they only had one agent at the gate to rebook the entire flight! Awful customer service. I will NEVER ly with Spirit again."
Pros: "One of the best flights I have been on"
Cons: "The crew"
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Pros: "A great option for a cheap flight if you're careful and watch out for the tricks."
Cons: "Easy to trip up and get charged a big fee. Read the fine print!"
Pros: "On time."
Cons: "Cramped but it is expected when flying coach."
Pros: "We had a completely uneventful flight in both directions. Everything travelers could want!"
Pros: "On time. Felt like they were trying. Cost was good."
Cons: "Scary landing in Ohare. Had to pull up and come about again. Wasn't the pilots fault since another plane was on runway but not pleasant. Flight attendants are not friendly. Will not use them unless absolutely have to."
Cons: "It was a pretty bumpy ride, nothing the crew could do about that."
Pros: "Flight delayed several hours - and the new departure time changed several times - due to a pilot rest requirement in Detroit where the plan was originally. Otherwise flight was fine -- cabin crew very pleasant."
Pros: "Nothing really, I will stay away from Spirit in the future."
Cons: "There was a delay in our flight, did not receive a notice or anything. Had to sit in the airport for four hours. Has I received an update or a notice I would of planned around that. Also, the staff didn't seem to care. They just blamed the weather in Philadelphia, when we checked the weather there its was 83 and sunny. When we talked to the staff about it they changed there reason and they finally told us the truth; which was a staffing issue. I guess the previous flight crew decided they had enough and they didn't want to fly to Minneapolis."
Cons: "Last minute bag charge im the gate with ultimatum are you paying or not if not we wll not let you get on the plane.Absurd."
Pros: "First time flying it was a nice smooth process from the time I showed up at the airport to the time I touched down in the next city. Had some nice conversation between two attractive girls with my randomly assigned seat. The staff of flight attendants were very friendly and had great senses of humor."
Cons: "I ended up taking a bag that was larger than the pictured carry on size on my return flight - but on the flight to Chicago I had to pay for bag check (52.00). Had I known I wouldve just used a slightly smaller bag."
Pros: "We had a lot of room, we were in and out and the flight was quick and easy."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Cons: "when we were "checking in" it was difficult to add seats and add carry on luggage. also there were hidden fees we were not aware of at time of booking the flight. like paying for a seat, i thought that was covered by purchasing a ticket, & when do you need to pay for carry on luggage. i felt that spirit was "nickel & dime" the entire time."
Cons: "The flight was cancelled on extremely short notice, and we were not given any alternative flights until two days later, which was not acceptable because of previously-made travel plans. We had no choice but to buy new tickets on a different airline if we wanted to get to our destination on time."
Pros: "Charge for carry on may hold us back from using Spirit in future."
Cons: "One customer service rep tried Diane P. Everyone else walked away and it was the worst experience I have had with any airlines. Just up and cancelled flight to leave people stranded. Give no options or hotel, dinner credits. I had to fight just to get the cancelled flight refunded. Worst airline ever!"
Cons: "Are you kidding me, after my buddy and I get to the airport we check our golf clubs and carry on bag. 2 lbs overweight on both golf bags and an additional $100 !! Overall additional total for baggage alone was $380 !!!! I could have flown ANY other airlines way cheaper. NOTHING mentioned when I booked the tickets online unless it was basically hidden. I heard about the baggage problem so I did try calling to discuss, even more horrific and couldn't even understand the person so I gave up, oh yeah, took over a half hour to connect to a live person, worst website ever !!!! NEVER would I fly Spirit again !!"
Cons: "Having to figure out on my own to check bags days before so I wouldn't get charged a ridiculous amount when I arrived. Wasn't allowed a carry on for free. Be sure to print your boarding pass a day ahead of time or they will even charge you for that! Fly name brand airlines, it will cost the same on the end if not less."
Cons: "Flight delay of three hours was not quick about letting passengers know. Checked bags and carry on bags cost over 50 each. The weight limit was 40 lbs not 50 which was an additional 25 dollars at minimum. Flew with spirit for a discounted flight rate will not fly again because after all the money for bags it cost more than delta which has free bags and complimentary snacks and drinks"
Pros: "low price easy boarding"
Cons: "water cost money but ice is free"
Cons: "Food and entertainment are more of a N/A than poor, but not a box for that. I did not use Wifi or get snacks."
Pros: "Quick flight and cheap"
Cons: "Seats are small"
Pros: "Left on time; arrived early."
Pros: "Spirit is the way to go if you are flying alone, don't have any baggage (including carry-on), don't need to be on time, don'[t want to be comfortable, don't mind rude attendants, and like to pay more for such an experience!"
Cons: "Deceptive pricing -- I did not see full, true cost of baggage including taxes and fees until I got my email receipt! Seats were cramped and did not recline. My flight was delayed in the air supposedly because of storms, but a colleague flying the same route at the same time on a different airline had no such trouble. After finally landing, we sat 45 minutes before getting to a gate. The flight attendants were rude about seat belts and bathroom use. Uncomfortable, unreliable, slow, unclear and NOT cheaper than other options! I can think of no reason why I should ever use this airline again."
Cons: "We were delayed waiting for a previous plane to arrive. And once we arrived at DFW there was no gate available for us and we had to wait again. We were supposed to be at the airport around 11 p.m. and didn't arrive into the aiport until around 12:40 a.m."
Cons: "Charge per anything that is normally free with other airlines. Charging for a boarding pass?"