Cons: "Seat wasn't comfortable"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "Bigger personal space"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Cons: "At least one hour late"
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "The flight attendant, Winsom, was fantastic."
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Cons: "No wifi, no leg room"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Cons: "Basic economy has way too many restrictions"
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Quick, clean"
Cons: "I was in the back seat"
Cons: "Price of food"
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Pros: "Better costumer service !"
Cons: "Ground staff not able to help with cancellations- no notification about the delay - please provide better training"
Pros: "Pilot and crew were skilled in preparation for crash landing"
Cons: "2 hour delays on tarmac, aircraft malfunction and frightening landing. Will not fly with Frontier again"
Pros: "Crew was good. They were late boarding the plane, but the captain made up the time in the air."
Cons: "There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi"
Pros: "The crew was really nice."
Cons: "So many delays. My flight was eventually cancelled on Friday and was rescheduled for Saturday. The Saturday flight was delayed. All in all, i wasted a vacation day on Friday, I paid for a hotel in Denver for Friday night that I was not able to get refunded, I missed out on a day in Denver. It was a huge bummer."
Cons: "They over sold the flight and didn’t have any other ones to put me on"
Pros: "Crew was friendly. Crew was helpful."
Cons: "my experience was terrible. There was two crying babies right next to me my whole flight and a woman that was throwing up on the other side of me. Hands down the worst flight experience ever. They Charge for everything. what's the point of giving a good price if you end up charging more than a better airline at the end of the day. terrible terrible airline."
Pros: "Nice staff and crew."
Cons: "Same as above."
Cons: "Delayed leaving by over 12 hours. Not one free drink (non-alcoholic or otherwise) offered once boarded and in the air. Take off was terrifying, I'm guessing pilots right out of flight school. Overall a wretched disgrace."
Cons: "Prices are misleading because they don't inform customer that you have to pay for a carry on."
Pros: "Overall, nothing stands out as exceptional. Just basic. Crew was ok but on both segments of my flight, I found them to be somewhat unprofessional as they were all having personal constrains with each other and seemed a bit annoyed if a passenger needed something."
Cons: "The seats were the most uncomfortable plane seats I've ever sat in. I would recommend frontier for more than a 2 hour flight."
Cons: "Understaffed ticket booths. Too many hidden fees."
Pros: "Will never fly frontiers again."
Cons: "Waited all night without getting information whether the flight is gonna take off or no. The weather was good. The captain was there also and ready to fly. No one could explain what was happening"
Cons: "Cancelled flight due to "weather""
Cons: "Had to pay for food and soft drinks"
Cons: "I did not expect, after purchasing a ticket I would have to pay an additional fee for a seat. When ones buys an airline ticket they assume the seat is included. Additionally, just include the cost of carry on in the price of the ticket."
Pros: "Boarding w kids. Fast and easy. On one and we'll run."
Cons: "The extra charges for luggage and carry-On. But really does speed up boarding and arrivals!"
Cons: "Paying so much for drinks. And having a gratuity added!!"
Cons: "Paying for carry on bag"
Pros: "Good price"
Cons: "2 hrs late going 3 hrs late returning"
Pros: "The plane is somewhat like the plane used for Spirit Airlines. The seats are stripped down and all the extras (irrelevant seat padding, magazines, etc) are thrown out. This makes the plane fly better imo. Also they made conscious effort to navigate around all the turbulence and heavy clouds on our way instead of running right through it. Flight was very smooth."
Cons: "You have to pay for everything. Carry-on, seat, food."
Pros: "I arrived at my final destination on time."
Cons: "Boarded late, departed late, sat on the tarmac at destination for 30 minutes while they waited for a slot to open up. Not flying frontier again."
Pros: "Checking in, reviewing my boarding passing, and purchasing my "carry on" on the app was SO awesome and convenient!"
Cons: "There was a 4.5 hour delay on my return flight to SFO which sucked, but happens, I get it. We did receive $10 breakfast vouchers which was awesome, but I didn't know what they were at the time, so when I went up to receive mine, I asked what it was the lady was over the top rude. I understand it much have been hectic on her end, but I mean, you're in customer service. Get with it!"
Pros: "It was on time and smooth."
Cons: "Nothing, everything went well."
Pros: "Flight attendants were nice"
Cons: "Everyone else was rude. Lady taking our ticket kept yelling at us"
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Pros: "Non stop flight."
Cons: "Getting charged for everything from baggage to my seat."
Pros: "Crew was nice"
Cons: "Being 2 hours late"
Pros: "Arriving Home."
Cons: "Incredibly uncomfortable seats that don't adjust. Paying extra to select a seat and have a carry on was awful."
Cons: "5 hour delay for a 1 1/2 flight! I could have driven there faster. Weather played a role for some of the delay, but mismanagement was the largest contributor"
Cons: "Frontier is awful. The worst, cheapest, crappiest airline in the business. I will never fly them again, and will discourage anyone and everyone I know to do so, as well. Not even a free water or a free carry on. The absolute worst."
Cons: "I had to pay $60 at the gate for my carry on because nowhere during the purchase of my tickets did it tell me that I had to pay for carry ons."
Cons: "surprise on baggage at $20/bag, just didn't know up front....and then on return, $40/bag + charge for carry-on...again, not clear enough up front, and why the inconsistency. On return also separated me and my kids...not OK! (including first putting us in an exit row...how can THAT happen?) It got corrected on the plane with a lot of confusion....but THEN they also lost a bag, took 2 days to get it back! Frontier needs some serious process improvement...likely won't use them again."
Pros: "Service was great"
Cons: "This airline has a ton of hidden fees. Be prepared to pay for air if you want to breath"
Pros: "Nothing! I liked nothing."
Cons: "We paid $400+ for 2 tickets. At the time of purchase there was no option to pick your seat. We check in the night before and have the option of paying $5-$50 per seat! So you are telling me I bought tickets for what reason? Silly me I thought buying a ticket was buying you a seat. Then we had to pay $50 for our check in bag (which sadly is the norm now days), but were unpleasantly surprised when they charged us $40 per carry on! Come on! When we entered the plane it was dirty. There were finger smudges of grease and something sticky all over the back of the seats in front of us. There was food bits and trash all over the floors. The chairs are quite possibly the most uncomfortable things I've ever sat in. Don't expect a snack or even an offer of water. You have to pay for every sip! The flight attendants (there were 4) only job was to collect trash. I literally observed 1 attendant walking down the aisle doing a crossword puzzle! we were seated near the back, And the entire flight the attendants sat in the back gossiping and chatting. NEVER AGAIN WILL I FLY FRONTIER!"
Pros: "Teh front desk was very nice and went out of his way to help me"
Cons: "The airplane seats were like sitting on rocks. A red-eye flight with bad seats was not a good experience. Only the"
Pros: "Perfect time to fly. Very little turbulence. Sunset the whole way. Very nice crew. Newly upgraded seats."
Cons: "Aside from the normal crying baby, and charging for ANY drinks or food (including water) during the flight, Frontier Airlines suck! They charge ridiculous prices for reserving seats, checked luggage, AND carry-ons on each flight! My flight for 2 started out around $200 per person, and I ended up spending close to $950 after picking seats and paying for 2 carry-ons between us. It's WAY too expensive and I don't recommend Frontier Airlines to anyone... ever!"
Pros: "Boarding was fast"
Cons: "Seats were so hard and uncomfortable. I sat close to 2 passengers who didn't speak much English and the crew I felt was very rude and completely unhelpful towards them"
Pros: "Flight attendants were nice"
Cons: "Absurd wait time to check baggage, outrageous fees for baggage, then lost baggage!! Wandered around airport looking for assistance in how to file a lost bag claim ticket for half an hour because no one could direct me as to where to meet a frontier representative. I was told my baggag would be tracked and delivered within 24 hours, of which I'm quickly approaching that mark and I have no word whatsoever on the location of my bag."
Cons: "Everything. Got there at 6 am for my flight at 7. Didn't officially cancel it until 2 pm. And then they had no flights until 3 days from then so I had to swap to american. Which was a hassel. But they gave me a 200 dollar voucher so I can't complain too much. Yep"
Pros: "The seats were pretty comfortable."
Cons: "I didn't like that my flight was delayed both ways. I also don't like that I had to pay for a bag. I didn't see any notification of that when I booked and I think it's ridiculous that it's extra. Who travels without a bag? I'd rather pay upfront than get surprised at the counter."
Cons: "12 hr delay horrible customer service"
Pros: "Curtious staff"
Cons: "Very small seat and tray table"
Pros: "It was cheap"
Cons: "Baggage fee, 2 dollar can soda, seats"
Cons: "40 USD carry-on fee or 30 USD check-in baggage fee not included in the ticket. The plane had things left by previous pessengers (napkins, tickets). Everything on board charges. Not a happy experience. I felt like I was being robbed. Hope that no one will ever be cheated by Frontier thereafter."
Pros: "The crew was ok. There wasn't much to offer by way of amenities, but were accommodating."
Cons: "Boarding not clear over overhead. 2 flights boarding at same time, both through spirit made things confusing for passengers. Speaker not loud and clear."
Cons: "Terminal process is awful. Customer Service is awful. Never flying Spirit Airlines again."
Pros: "Price initially cheap before extra baggage fees negated that."
Cons: "Check in process with Spirit airlines is a nightmare. No organization at all. Terrible experience and never plan to fly spirit again."
Cons: "The baggage check in process was unorganized and slow. You need better signage and people that can give clear direction."
Cons: "Flight was delayed 3 hours, not for weather but due to plane issues"
Cons: "The flight was supposed to leave at 4pm but was delayed until 7pm. I understand that these things happen but they made no announcement at the gate. The screen by the gate said the flight information and then disappeared at like 3pm. No announcement was made no email was sent out. The lack of communication was terrible. Delays happen often but they should be communicated to the customers. I ended up going on the spirit website to check the status since there was not anyone at the gate desk."
Cons: "I missed my flight and therefore I lose the ticket, can't be used towards another ticket and they won't try to put you on another flight."
Pros: "clean plane flight was on time and loading was prompt and orderly."
Cons: "seats were way to tight and leg room was not nearly enough for a six footer"
Pros: "Great boarding process. This team was very nice. Plane was clean and there was no confusion anywhere. Small emergency on the plane during flight with passenger and the crew was professional and quick to help."
Cons: "It is ridiculous to charge for carry on bags. Especially such a high fee."
Pros: "You think you’re getting a really good deal until they lie about the overhead storage being full and force you to pay $60 only for you to find out there is lots of space aboard. This absolutely didn’t leave a good taste in my mouth."
Cons: "My plane landed."
Cons: "Smooth flight taking off and landing"
Cons: "The flight was really cold. I had on a fleece shirt and the woman next to me had on a long sleeve shirt and a blanket and we were freezing."
Cons: "It was horrible everything"
Pros: "Pre flight boarding staff were competent"
Cons: "Very cramped seating and I am a small /average sized woman. Very long pre check wait. Staff seemed to have difficulty placating frustrated people. Seemed understaffed. We were worried about missing our Flight. Dirty /grimy window"
Pros: "Waste our whole day not worth it Lots of late and not a qualified staff."
Pros: "Staff from check-in to in-flight was exceptionally cheerful and cooperative!"
Cons: "I took a late night flight that landed at 12:30am. Most of the passengers were attempting to sleep. However it was constantly interrupted by the loud crew that were discussing income, nails, and getting a new job. It would have been nice to sleep in peace."
Pros: "$50 to check a bag is a bit much !!!! Tried to check it online but it was Impossible so I had to check it at the airport! AND the flight was delayed 45 minutes and signs were reading "On Time". Big disappointment !!"
Cons: "See abpve"
Cons: "Having heard about how bad spirit airline is at rhe past i decided to give it a chance thinking how bad can they be... Well its even much worse then i even thought. I have booked a flight from L.A. to NYC with connection in Chicago. It srarted with a delay of 3 hours because they didnt even had a plane. They made me pay $50 for each bag. Ones we end up getting to Chicago the connection flight was delayed in 2.5 hours. Only after waiting anorher 2.5 hours they told us that our flight was cancelled. Beaides everything rhe service was awful. We went and talk to a manager who was also very rude and unprofessional. We asked for a refund and we will book anorher flight with another company.because ill never fly spirit ever again!!! The manager offer us $120 refund for both of us while our flights cost $480 plus $100 for bagages which they didnt want to give us a refund for that.we had to leave and talked to our bank for froud by spirit airlines. Save yourself and never book with spirit again !!!!!"
Cons: "Spirit is a terrible airline. I try to never fly with them, but certain circumstances led me to their gates of unpleasantries."
Pros: "I have flown Spirit previously and was disappointed on this flight after paying for baggage, only to be assigned a seat with minimal leg room. I have been assigned better seats without paying g the steep baggage fee. Boarding zone 1 is nice, but I prefer better seat selection above boarding priority if I pay any extra fees."
Cons: "Leg room"
Pros: "Not much, the cheap price is deceiving since you end up making up for it if you plan to bring anything that resembles luggage with you."
Cons: "Worst seats of any plane I've ever been on. No leg room, tiny seats, little trays. Everything cots extra including water. I'd rather pay a little extra next time."
Pros: "Nothing.. poor service.."
Cons: "Charging fees for carry on bags.. That's a rip off"
Pros: "Really Friendly crew, everything was smooth and easy"
Cons: "All the extra charges!!! Also I paid for my carry on but then it actually fit in the "included" size so I'd like to request a refund."
Pros: "I went to the wrong terminal and ended up missing my flight. The people at the check-in counter said my seat had been given away, they could not reroute me with their computer system, and I had to call Reservations. I did so, was put on hold for several long stretches, and ultimately told that not only could I not get on another outbound flight without purchasing a brand-new ticket, but my return flight was now nullified and I would have buy that again too. Despite how distraught I obviously was, Spirit was unwilling to do anything to assuage the situation. I wasted an hour on the phone in the airport and ended up having to drive to LA through traffic on my birthday. A terrible experience. Never again. Will fly Southwest."
Cons: "Employees are not empowered to work toward customer satisfaction. Whether it's a computer system constraint or "policy" company line, Customer Service does not have the ability/inclination to solve problems and help customers."
Cons: "EVERYTHING, Lets learn to do our jobs"
Pros: "The price and the male flight attendant had a wonderful sence of humor. He was a very good at making the passengers laugh. He was the best, I have ever had."
Cons: "Even after asking the attendant to handle the passenger behind me, they continued to sleep with their head in my back. I began having back spasms and eventually had to change seats with my husband. The plane is a very tight fit for so many seats and do not allow passengers to lean back. It was a very uncomfortable flight."
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Cons: "Flight was delayed on both my trip to Los Angeles and my trip home. Updates on delayed on my previous flight were early and often. While updates on this flight were not. I checked my flight status early afternoon on Monday and found my flight was delayed. Yet when I arrived at the gate at LAX the information on the screen did not match what was on the website. The gate was stating the flight was delayed even more than the website was advertising."
Pros: "The planes are new so there's that."
Cons: "The flight was delayed 3 hours due to leaky breaks and they didn't have the air on so we all sweat to death until someone decided to flip the ac switch 2 hours in. The tickets are so cheap cause you have to pay for eeeeeeeeeeeverything! You have to pay for a carry-on, a drink, to have the service desk check you in, etc. I'm surprised they don't have a coin-lock on the bathrooms or individual oxygen masks that they charge you for."
Cons: "I had my boarding pass on my phone...I waited in line for 40 minutes only to be told that I had to have my ticket printed out. I was told to go to a kiosk and print out my boarding pass. There's no point to check in early if it doesn't save the consumer time. What a waste of time."
Cons: "Charged 55 dollars to CARRY on, not to mention over 50 dollars to check a bag. Scaled down seats appeared to be about 80% of normal size. NEVER EVEN CONSIDER THIS AIRLINE AGAIN."
Cons: "I received a confirmation email that the flight was on time 3 hours before it was scheduled, so I left my house for the airport. Upon check-in I was notified the flight was cancelled. I asked to be put on the next flight to my destination, but Spirit advised there was not another flight until 6:30 pm that night. My original flight was scheduled for 8:30am. I also asked if there were other airlines they could book me on, and the Spirit representative said no, they could not put me on another airline. Additionally, my American Airlines return flight had to be cancelled since I was not going to make it. It was already too late to cancel that flight unless I wanted to pay a $200 dollar fee. All in all, a net loss of about $900 due to the nonrefundable return flight, cabs booked to and from the airport, and the nonrefundable hotel- since the cancellation was so last minute. Terrible experience."
Pros: "The crew rushed us onto the plane early rhen made us sit inside while plane was parked in original area by the door for over an hour . Ended up being late to my destination."
Cons: "Being late"
Pros: "Not a long line to board"
Cons: "The cost for all the extras made this ticket less of a deal"
Cons: "On top of the general and unavoidable things that make spirit awful like the ridiculous prices you end up paying with all its extra fees, for a very poor experience, the planes are rarely on time. Mine was an hour and a half late, luckily this was a small delay compared to my last experience with Spirit. I don't know why I booked with them again but I won't be making that mistake anymore."
Cons: "Flight got delayed 3 times. Had to go through security 2x because they changed the boarding gate. This was a terrible flight."
Cons: "Bad website. Old dirty grimy airplane. Diversion while boarding the plane. Horrible experience."
Pros: "I liked how quickly we got on the plane and got seated."
Cons: "I didn't like how delayed the flight was or the wait time."
Pros: "Departed and arrived on time."
Cons: "Uncomfortable sitting ! Very bad"
Cons: "Flight cancelled with no warning. Waited an hour and a half in line at the ticketing booth to be re-booked. Some people on my flight weren't able to be re-booked at had to fly out the next day--all of this happening at 8AM. I'll never fly Spirit again."
Cons: "Departure. The gate crew berated the waiting passengers about carry-on baggage, threatening everyone with higher and higher fees for passing various checkpoints before arranging for payment. That's no way to deal with adults."
Pros: "I would like a refund. Attendant in phone would not allow me to change flight, return ticket, or cancel n rebook for another passenger!! She did not care that my house burned down or my pet died. She just kept quoting corporate policy. She refused to transfer me to a supervisor stating that it wouldn't help..."
Cons: "Cold attitude refusing to assist or help in anyway. Not allowing me to speak with someone else."