TERRIBLE! Staff was unfriendly, rude, and demeaning. One flight attendant touched me to grab the complimentary blanket off my neck because I couldn't take it home, while a bunch of other people took theirs home. I have never been so ill treated. I am not happy at all. And flight was delayed, no information until short notice for everything. Lost an entire day at my destination. I expect a full refund for that experience. Never will fly with them EVER again
TERRIBLE! Staff was unfriendly, rude, and demeaning. One flight attendant touched me to grab the complimentary blanket off my neck because I couldn't take it home, while a bunch of other people took theirs home. I have never been so ill treated. I am not happy at all. And flight was delayed, no information until short notice for everything. Lost an entire day at my destination. I expect a full refund for that experience. Never will fly with them EVER again
My return flight has been changed to JFK from EWR without any notice or reason
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.
Flight was delayed 3 hours. Pilot cancelled flight under 4 people volunteered to change their seats to economy from business class.
I couldn’t make it to the airport for my original flight due to bad weather; roads were shut down, buses and trains were closed. Since the plane wasn’t cancelled, I still had to pay $720 to change my ticket.
Overall, this flight team did a fantastic job. They came often with the water, coffee and tea. There was no meal choice in coach, but the lasagna lunch was decent. The sandwich snack just before landing was tasty. The baggage bins were large, so no trouble holding carry on luggage.
Good friendly service and food - The seats in business class are old, too hard and not very comfortable.
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
My seat was not the one I paid for, the crew was very curt, and the cabin was extremely warm.
Are Longus was fine. I booked thru Kayak and was unable to get my business class seat early. Sat next to galley. Crew forgot to wake me for breakfast.
I loved how they arrange boarding (starting with people seated in back and moving to the front). Flight crew was very polite and welcoming. Seating was ok, I felt like there was enough leg space however it is noticeable when the passenger in front of you sets their seat back.
Flight staff very friendly and helpful where possible. Late flight and travelling with young child, cabin lights remained on for the duration of the flight which was a little disappointing considering the time of the flight. Overall very happy to travel with Aer Lingus.
Nice to be on a flight that wasn't fully booked so there were only two of us in the three seat row.
The only problem was there are games on the entertaiment system. The guy behind me played poker the entire time and poking the back of my seat. I hope they remove these.
Great travel. Wonderful experience. Hope to do it again in the near future. God willing
Aer Lingus doesn't have plug ins for devices at each seat. They also did not give me a dairy free meal as requested and confirmed by staff. It was as if I had not requested anything. Otherwise, they were great!
The transatlantic flight was wonderful. The regional reminded me of jet blue. Crazy and packed. Not enough overhead space and tough on elderly.
All OK. Food, best bring your own. Even a BigMac will be better.
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.
The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!
Flight was delayed by well over an hour. Communication was terrible.
I like the team but I don't like the food you provided with money. I want free food and free water.
An average flight experience. For our transatlantic portion, they provided a main meal and two snacks. However, the food was not very tasty and the drinks far too small and infrequent for such a long flight. The regrettable part of the flight was that the toilets were extremely filthy. I feel this is unacceptable.
Both flights were delayed. I lost my connection on the way back. No voucher or anything was givenx I had business ticket and no support to make it on time. I got to the door running 5 min after they close. Food really bad. Breakfast in business was worst that I what I remember in economy. Even though I have accumulated many miles, I don’t think Inwill keep buying Iberia. I am a frequent business traveler.
The food is really eco only level. Breakfast was shameful. I am considering to stop flying with Iberia. Business prices are as expensive as other companies with much better service.
Why no entertainment? Also water should be free, it is basic human right.
Late boarding. Delayed departure leading to rushed connection at Madrid Barajas. Not necessarily Iberia's fault but delay loading cargo didn't help.
I can’t comment on food as it was necessary to buy it. No entertainment.
German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.
Awful Terrible staff poor communication Flight delayed for an hour with no apology or explanation and no help re missing connecting flight. Resulted in a 7 hour layover at Munich waiting for another connecting flight. Only 15 euros refreshment voucher given. Will not fly Lufthansa again
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
It was a busy flight and all the crew were very helpful and gracious
Seats were not the most comfortable and food options weren’t great but overall but everything else was excellent
Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.
Check-in very easy and smooth. Plane and crew were nice. Seat open next to me created more space. Food was fair but plentiful. Lots of movies and I was able to sleep some on the way to Munich. Very tight connection, about an hour. Fast through passport control and a bit of a walk to last G terminal gate but I made my connection to Palma. Unfortunately, my luggage did not make it. It is now almost 24 hours since I anded and still NO luggage. I know it landed last night on another flight. Local delivery should be today to my hotel in Palma but nothing yet. I asked about the tight connection when I checked in and was assured they would get my luggage to the connecting flight. Very disappointing it missed my flight but more disappointing that it has taken so long to arrive. Failure on the airlines and service to get my luggage to date.
I wish the flight attendant was a little bit kinder
The food wasn’t great and it would be nice if the airlines showed documentaries about the countries we are flying into.
Disappointed everytime. The app doesn't load the boarding passes. They have lots of agent that seem to be busy doing nothing with a long line waiting to get paper boarding passes. Food choices are poor. Entertainment is less than entertaining.
The seats were tiny, being of a fairly petite build, I don’t usually expect to feel crammed and cramped in a seat, but I definitely was on this flight. I couldn’t even bend over to get anything out from under the seat in front and getting up to go to the bathroom at night with the seat backs reclined was nearly impossible. I had to do gymnastics to get over and out. For an airline that does long flights overnight, it’s kind of ridiculous.
Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.
In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.
We paid to have overhead carry-on baggage. When we got to the gate we were told that our carry on bags would need to be checked and go below because the flight was full. Notably we were nowhere near the last people to board and about 30 other passengers also had to check their carry-on bags. Other than that the flight was fine.
Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class
Crew were very friendly and helpful. They explained to us in detail the delay in our takeoff due to the storm that rolled in from Belfast and did their best to make up the time. Always great to fly BA!
I've done hundreds of flights in my life, and this flight was one of the best I've ever taken, From beginning to end, everything went smoothly, professionally, and with a smile and friendly attitude from all employees I interacted with. The food was delicious (and free), as were the drinks. There was just a genial and effective way in the way that British Airways organized the flight -that reminded of days in the 70's, 80's, and 90's, when flying was a fun, and exciting adventure. I enjoyed and had confidence in the abilities of the flight crew, I'll be flying British Airways several more times this summer. Thank you so much for the great experience! Cheryl Olso
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
Terrible! I missed my flight to my final destination and British airlines and American Airlines keep pointing fingers on each other’s. Nobody wants to take responsibility
Chicago (ORD)United States
Alicante (ALC)Spain