Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Cons: "More comfortable seat"
Pros: "Great crew, smooth flight"
Pros: "The crew was amazing."
Cons: "My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler."
Pros: "nice airline clean"
Cons: "is really nice I will flay with them they are ok"
Cons: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Cons: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."
Pros: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Cons: "Everything could have been better!"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Pros: "Flight was quick"
Cons: "Small seat no recline very crowded"
Cons: "Poor customer service"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "We got to Dublin"
Cons: "Cabin, seats, too many people in too small a space"
Pros: "Service was excellent. The flight was on schedule."
Cons: "I would have liked an exit seat but none were available when I attempted to purchase one."
Pros: "Flight was great! Staff was friendly and attentive, plane was on time as promised! Really a positive experience."
Cons: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."
Pros: "Plenty of leg room. Friendly staff. Decent meal. Reminds me of how the airlines used to act."
Cons: "Didn’t serve wine"
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "Everything wa on time"
Pros: "friendly crew. flight was early"
Cons: "No free wine. Could not hear movies most of time."
Pros: "Loaded plane back to front. Organized."
Cons: "Hard seats."
Pros: "The crew were friendly but one side of the plane received water, coffee & tea after the meal but the other side didn't until the last snack. Again, one side got a hot snack and then they ran out so the other side only got cookies in a package."
Cons: "Broken suitcase. I have traveled quite a bit with these hard sided suitcases over the past six years and witnessed some pretty rough handling. None of that caused any damage, so I am not sure what they did to break one down the entire length."
Pros: "Food was surprisingly good. Love all the snack breaks."
Cons: "Too many intercom interruptions. Terrible TV functionality. Poor entertainment selection. Extremely uncomfortable seats. And they lost our luggage for two days."
Pros: "The crew was very friendly and helpful"
Cons: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."
Cons: "We were told we would revive a seat at the bulkhead with a bassinet. We did not."
Cons: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Pros: "Timely, no pain"
Cons: "Food, no vegetarian options"
Pros: "The cabin staff were pleasant as we boarded."
Cons: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Cons: "Online check in was terrible. Takes 45 minutes to get a hold of a customer service representative"
Cons: "The air conditioning on the plane flight from Chicago to Dublin was way too cold. I am was glad to have my winter clothes but I was still cold. Other than that the crew dis everything else to make the flight good."
Pros: "Generally good service. Clean plane and friendly staff."
Cons: "Seat in front of me broke into a reclining position. Made the flight uncomfortable. Although nothing could be done to fix it during the flight, it might have been nice if they had offered me a perk for the trouble."
Pros: "The flight was on time, the crew was very friendly and helpful. However, two members of our party (of five) lost their bags. It has been 5 days since our flight and while I am happy to say the bags have been "found", they still have not been returned to us. If all goes well, we should have the bags later today, but it's tough sledding to go for 6 days without any of your things."
Pros: "The takeoff, flight, and landing were all very smooth. The staff were nice and courteous. The boarding went smoothly."
Cons: "The video screen for my seat locked up and was unusable."
Pros: "We were in coach, and it was crowded but not impossible. The space was clean; the crew relatively attentive; and the service as acceptable."
Cons: "The meal choices were extremely limited. For example, "breakfast" at the last hour leg of the trip from ORD to DUB consisted of a ham and cheese croissant ONLY-no options; no yogurt; no fruit; nothing. It was a "take it or leave it" proposition. Then, to add insult to injury, on the trip from Dublin to Barcelona, there was only "food for sale"! What is that about? I mean it's a four-hour flight; one might think that aside from Pringles and Kit-Kat bars some thought might have gone into the nutritional content of the "FOOD"!!! This was quite disappointing."
Cons: "We didn't like the charge to select seats together"
Cons: "Late flight made our connection at Dublin very nerve-racking. We had to almost run to get to our connecting flight."
Pros: "Great boarding experience, good food"
Cons: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Cons: "Our flights were changed numerous times."
Cons: "The airport is a joke ! People couldn't be more rude ! Trying to print boarding pass was beyond difficult the staff was unaccomidating and there were 4 screaming babies for 6 hours straight ! Also we tried to change the flight and couldn't unless we pay over $400 !!! We will NEVER fly with you again"
Pros: "The entertainment was good and the meals were tasty"
Cons: "My luggage was lost"
Pros: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Cons: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"
Cons: "I don't like that if I get sick and have to go to a hospital and have to change travel dates, Aer Lingus has no policy to reimburse me for the flights I can't make. So I buy new tickets and lose the money on the old tickets. That is terrible customer service and makes other airlines more attractive."
Cons: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."
Pros: "The food was adequate and movies were available to watch theough out the flight."
Cons: "When our flight was canceled we were refused service repeatedly by both airport and phone support, and forced to stay in a hotel. On the rescheduled flight we were forced to relinquish priority seats. This was the worst airline experience I have ever been a part of. We sat on the tarmac for 5 hours before the flight was canceled and no other options were left. Our second flight to replace that was rescheduled at a different time without notifying us. No service, no offer to recuperate lost time and money, no compensation offered. Flat out terrible service."
Cons: "There were 150 people scheduled for this flight that only had 25 seats on it. All they could day was that it was either a glitch on the computer. Or a glitch when people bought tickets. Luckily I made it to Chicago on time, because I asked before everyone else found out. But you thought they would have told us way before the flight was scheduled to leave."
Cons: "Our luggage was lost and 24 hours later, still no luck. We have no clothes, no essentials. I called because after 24hours there were no updates at all."
Pros: "Cabin crew"
Cons: "Waited for over an hour for trams to retrieve us from the aircraft."
Pros: "Friendly crew,"
Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."
Pros: "The crew was friendly. The boarding process was very organized."
Cons: "The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down)."
Pros: "On time"
Cons: "Better more comfortable seats"
Cons: "Flight attendance"
Cons: "Everything was great!"
Pros: "Roomy for the economy seats"
Pros: "Stow rack on window seat"
Cons: "Seats recline in your face"
Pros: "Very comfortable"
Cons: "Good food"
Pros: "The crew and service was good."
Cons: "Slow boarding, not enough leg room for such s long flight. I would expect better from an international flight. Middle seats are miserable."
Pros: "Crew and airport personnel friendly and efficient. 747 economy seats very comfortable. Entertainment system is great."
Cons: "Food is mediocre."
Cons: "Canceled for no reason ca"
Pros: "The food, entertainment, and service was superb! Very easy to overlook how late the flight was. I appreciated the blanket and other items provided!"
Cons: "After a week, I still do not have my luggage. This is due to the flight being delayed 2 hours and I do not know why it was delayed. Because it was delayed, I missed my connecting flight."
Cons: "Connecting flight experience"
Pros: "smooth flight"
Cons: "no dairy free food options"
Cons: "I had to cancel my trip due to a family emergency. The only way I could get a “partial” refund was to pay another $700. Makes no sense. I already paid over $1000 for tickets and you want me to give you another $700 in order to give me a refund."
Pros: "Everything was great! Good food and service. On time flight. No complaints!"
Cons: "no air vents over seats"
Pros: "Nice aircraft and decent service. Cleanliness was good."
Cons: "The lie flat seats were good but cramped and claustrophobic near the head rest."
Pros: "So glad you do not charge for a blanket like so many airline bed (Norwegian Air for example). Staff on BA tend to be professional and low key eg quiet on long haul evening flights. It allows passengers to sleep."
Cons: "I appreciate economy is the low end but now realise I should eat before boarding or bring my own food. Apart from the salad, it was inedible."
Cons: "Food and service could be better."
Pros: "Flt attendants. Esp the english guy."
Cons: "Once again just some measly pretzels."
Pros: "The entertainment on the plane was plentiful. The overall comfort was superb. The staff was very kind."
Cons: "Everything was pretty enjoyable, however, the food really needs to step up. The food at business class lounge and on the plane were below average comparatively to other airlines and their business class offerings."
Cons: "Never made the flight"
Pros: "Great service, meals, movies and comfortable flight."
Cons: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Cons: "Missed flight due to connection delay"
Cons: "Nothing that could be controlled just a lot of turbulence. It would be nice for the pilot to reassure passengers"
Cons: "Seat selection process was cumbersome."
Cons: "The flight was 2.5 hours late."
Cons: "The flight took off and 30 minutes into the flight to Paris, we were returned to Chicago for an unexplained mechanical problem. After 5 hrs delay, the flight was cancelled. I had to run to another desk for help and was rebooked on an Air France flight but did not receive miles for either BA or AF. Completely unprofessional and chaotic. Miserable to say the least because I missed the wedding that I was flying to, the only reason I flew there!"
Cons: "No working entertainment in our entire row. Bad qaulity seats"
Pros: "Everything was great! Thank you so much!"
Pros: "Crew where very nice"
Cons: "Lack of room"
Pros: "Got bumped to first class. It was great. Thanks."
Pros: "Everything was very good."
Pros: "Flights on time. Food was OK"
Cons: "BA lounge cramped and unattractive. We were more comfortable in the general boarding area. Outraged that after spending over $7,000 on tickets, we had to pay an additional $241 to select seat locations."
Pros: "The staff are good, and that is probably the only good part. This trip is operated by American Arilines"
Cons: "The airplain is too old. It is time to upgrade. Each seat should has its own TV. There should be a charger too on this long flight."
Pros: "Wow! The padding in the seats was gone, the headrests didn't work (supposed to go up and down and side wings, to assist sleeping in place, did not work.) The upholstery was all frayed and there were no headsets to listen to the video/audio unless you brought your own. This on a 4+ hour flight!?! It's a new, spartan world out there. The most difficult part was to see one flight attendant working hard while another sat in her jump seat and read her Bible (commendable, but still....) Overall, I'd say it was a bare-bones flight. The cheese and crackers available for purchase for $8.49 was modest but good; it's hard to screw up cheese and crackers. I won't choose American again to make this particular leg of travel (again, I bought the return from an agency that said it was a British Airways flight, but ended up being operated by American Airlines.)"
Pros: "A nice surprise for the kids. Movies are all free in any class of seat. current blockbusters are in the choices. The children's choices were great as well. A dinner was included again for every class of service."
Pros: "Crew was great"
Cons: "Food was not good"
Pros: "it was long time waiting ."