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Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.

The crew was attentive but not intrusive, and was always kind in every interaction.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you

The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.

Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.

The flight was late. We accommodated other missed flights, and the plane was full of people, without space to store carry-on luggage. They lost our checked luggage for the entire flight and delivered it after two days.

Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).

I am Star Alliance Gold which meant nothing at security as my partner, who was on the same ticket, couldn’t come through with me which meant I had to wait for 20 minutes for him to join me. For a hub airport the lounge was small and uninspiring. We told staff of our security experience and they informed us it was like this for everyone. Isn’t this is an Austrian Airlines hub? Boarding was a nightmare as there was only one person at the gate and again, I had to go through without my partner. The boarding was supposed to be in groups but a bunch of travellers with lower groups were crowding the entry level. After I managed to get through I found myself on a bus waiting with 3 others for 15 minutes as the checkin had failed. Then only to find everyone else coming onto the same bus. My partner and friends actually beat me onboard. The crew were young and unable to control the crowd allowing people to stand in the rain instead of getting people to their seats promptly. During flight we were only offered a cup of water & a chocolate. Not impressed with Austrian Airlines or their Vienna hub airport and plan not to use them again if I can help it!

Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.

Nothing really was great as such. Seen other no name airlines perform better.

Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers

I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.

On line check in needs a lot of improvement. I tried and gave up.

Food not good, flight attendants not the best, not accommodating very ruff

the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.

Oh my god! For an13 hour flight they serve you food just one time. Also don’t be thirsty they give you a little small cup of soda to drink. They seem like their goal is to feed you one so they don’t have to be bothered with you. It quite surprise for such a long flight there are several times to eat at least three and the food was well lackluster. The food and lack of offering drinks which were always hot no ice provided.

We were traveling first class. Checkin counter lady and her manager, both were in bad mood and did not treat us well about checking in the handbag. The gate agent took care of it right away. I travel Turkish twice a year in first class. No one has ever refused to check in the hand bag. Not sure, why this agent and her manager refused. Everything else was excellent.

The 787 economy was a disaster for long haul. The space was too little compared to 777 or 747. Also the extremely low tray table behind the seat made any dining effort a nightmare. However, the movies were up to date, and the food taste was good, despite of terrible serving process caused by small space.

A little bit more comfort. It’s tight space around the seats. But all else is great and a smooth flight!

All good! But sandwiches for breakfast need to be warm!!!!! Not cold!!! You do not want anything cold in your stomach in the morning!… think about it!

LOT airlines wasn't the best. They had trouble with boarding and they didn't have my information on file the right way. They change last minute details without us knowing and everything was a HOT MESS. Lot airlines also lost my baggae which was the carseat and haven't responded to any of my emails.

The worst experience ever! They never told me I had to transfer my ticket at the ticket transfer counter. They moved me to a flight leaving the next day, which was also heavily delayed. The staff at the airport were rude and not helpfull. I'll never travel with this airline again and will not recommend it

Would have liked to have Wi-Fi on the longer flight (nyc-Warsaw)

My flight was cancelled and I went through hell to get it fixed, with no help from the website I booked it on. My reservation was cancelled AGAIN by the site I booked on without my knowledge a week later. The flight itself that I finally got on was awful. Drunk man belligerent the entire flight, I don't understand how he was allowed on the flight.

Lot still has not refunded me after they cancelled my flight to India!! Kayak had been awful at getting me this refund too. Will NEVER be using kayak or LOT again.

Tv screen not working. Food in business class was cold & not available

The customer service and the flight experience were very good!

My bag was lost despite an almost 8 hour layover in Warsaw. Nearly 12 hours after my arrival, I have not heard anything about it.

The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight

Horrible experience. Nothing to give to kids to keep them entertained.

I think I have bruises on my kneecaps. Do the seats have to be so close together these days? And if they are so close they really shouldn’t recline. I think when the gentleman in front of me reclined, the back of his head was on my chin. That being said the crew were always caring and polite, and the flight was on time and very safe. So I’m grateful for that.

I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.

Trouble keeps changing the time and I was booked different flight without knowing it was bad experience

I dropped my wallet under my seat on this flight with all of my money and credit card. I requested to be able to go back and retrieve it but Lufthansa denied my request. I went to the Customer Services and they called Lost and Found but I was told nothing found would be turned in until around 12:00pm. My next flight was leaving so I was unable to check to see if my wallet was turned in. I will never fly with Lufthansa again.

My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698

Dinner was good by air travel standards but breakfast was too light and heavy on carbs/sugar.

Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose

So far so good. I missed my flight because of the Lufthansa diversion. United helped me to figure out how to get accommodations from Lufthansa for my long layover. They help me book appropriate onward flight.

Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.