everything was so good! Especially Food. It was the best I've ever had! However,I requested to add mileage point to Star alliance group ANA; it hasn't been added yet.... 😞
The crew very accommodating and food too is good. Keep up the good work
The crews are very efficient. Other airlines should learn from them when it comes to boarding and departing from the airplane. They also display efficiency in serving meals. They don't keep the aisles blocked for hours like some other airlines. The food is poor. Generally the food was unrecognizable and poorly prepared. The only thing that made it better than US flag carriers is that there was a fresh fruit bowl with each meal.
Very good service and food. Crew was professional and considerate. Cabin and restrooms were kept clean
Flight Attendants could have been nicer and food portions could be bigger.
Great experience, comfort and food is delicious. Always great service and one time
The food from Los Angeles to Taipei made me throw up. The flight is also not comfort. But the staffs are very friendly and nice.
seats are pitched well. you don't feel too tight.
I appreciate the email reminders for online check-in which made my entry to the lines less stressful. The flight was on schedule and on time. The baording staff were proactively helpful and approachable. The airplane inflight food, entertainment and comfies as well as provisions are excellent even in the economy seating. The airline transfer was smooth and easy! Luggage safe and intact! Thank you EVA airline for making my trip a reliable safe and comfortable experience.
Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Everything was excellent. Only the fish entree in the Japanese meal was overcooked and quite dry but everything else was great
Great first time experience on this airline. Very professional staff and great service.
Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival
I was able to change my flight last minute. It was more expensive, but that was my fault. Thank you for allowing me to fly!
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
Almost 6 hours of delay with over 12 gate changes. Flight was supposed to depart around 6 and instead depart after 12am. No accommodations were offered than some snacks closer to midnight when the crew was planning to throw away some snacks.
The crew was very nice and polite. They made sure everybody got their meal and drinks. Even the economy class had a very adequate leg room for someone that is over 6 foot tall.
I traveled business class from Lax to Narita flight Jl61. The crew was attentive and polite. Food was good quality and service was as it should be. Narita to Bengaluru Jl753was another story in business class. The cabin was darkened for the 9hr:30min flight, food was mediocre, service was below standard and crew can't speak English to save their lives. When you ask for noodles soup from Ala carte they gave cup of noodles while Lax to Narita i was served the best Ramen noodles in a big bowl. Why the disparity on this leg of the journey.....or is it because there were mostly Indian passengers and it really did not matter to Jal to bother as its a poor country and Indians refrain from speaking up? A good airline but differentiation like this brings their reputation and business down.
Japan Airlines was excellent as usual once on the plane. Cabin crew was wonderful as usual. Boarding was solid on the Honolulu leg. For Thai Airways the boarding was less organized. I was in an earlier group but they weren’t clear with the numbers or instructions. Flight crew from Japan to Thailand was very good.
Terrible. Our flight was delayed by 15 hours. We lost a full day of our vacation.
highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .
We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!
Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.
Overall a great experience. One complain was the vegetarian food that my wife had which was mostly boiled vegetables with not much flavor.
Very accommodating and kind airline crews. The plane is also big which makes the passengers more comfortable and relax
I actually didn’t make it onto the flight. I spent quite a few hours trying to rebook the flight just to get screwed out of $5000. Fun!
We booked business class round trip from Delhi to San Diego and back. On our last leg from Bangalore to Delhi we were down graded to economy class which was big disappointment other than that everything was great.
Leg room wasn't that great. Other than that it was a good flight
Close to excellent. The only problem is when I try to charge my phone on the USB in front of my seat, the battery level is decreasing rather than increasing. Why?
The lead business class attendant was excellent. Made a point of greeting you and knowing your name by the time you leave.
A lot of things Never flying with this airline again Had an emergency landing
Chicken pieces were too big with pasta. Need to be smaller.
Seats in the absolute back row of the plane even though we booked ages ago :( Crew was awesome though
The only problem was my connecting flight to Chiang Mai on Hong Kong express that I booked through Cathay Pacific was canceled and I was never told about it. I was rescheduled on a flight 10 hours later. Very long day at rgr airport in Hing Kong after a 13 hour flight but that's OK, I understand things change but I think I should have been told. I would have prepared myself for a long wait. Great flights all around though. Thank you
Great entertainment system, the seat is a bit old style needs refurbishment
Boarding at the airport was not well managed. Otherwise, had a good flight sitting in the first row (which I paid for). Crew was pretty friendly, and flight was smooth.
I was only given 2 meals, and my screen showed that there were 3 meals. Second meal was 1-2 hours late according to the screen.
