$590 Find Cheap Flights from Chicago to Surat

Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!

Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight

Needs lots of improvement starting from crew/staff attitude, cleanliness, better quality food & in flight amenities.

Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.

Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.

Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.

Never can get flight and nof light for three days .finally travel by bus. Very bad experience.

I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.

The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.

Food not of any international or even Indian standard. We have many cuisine available but only paneer & sundry items. Improve & provide some good indian items. Entertainment website or channel out of order.