$353 Find Cheap Flights to Surat

Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight

Needs lots of improvement starting from crew/staff attitude, cleanliness, better quality food & in flight amenities.

Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.

Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.

Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.

Never can get flight and nof light for three days .finally travel by bus. Very bad experience.

I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.

The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.

Food not of any international or even Indian standard. We have many cuisine available but only paneer & sundry items. Improve & provide some good indian items. Entertainment website or channel out of order.

First and the foremost I was shocked to see airindia standards have come down so low . The food was horrible . They served us 3 meals for vegetarian and all the was paneer . The orange juice was not at all cold it was smelly . After you take this heavy price air India should learn from other air lines . I at one point felt like throwing up . After all this when we landed we were not given landing slip . We had to wait for 45 min at the immigration just because no one was given landing slip . To top it all we were 3 passengers and had checked in 4 check in luggage . Out of which 3 have not yet arrived . Basically status says the loaded it in our flight ( this was a direct fight ) and it never reached . We are still waiting . There is nothing great to tell about our flight . The he only good thing was the crew were very helpful .