Daily cleaning, installation of cabin HEPA filters on flights from Cincinnati to Quintana Roo
Frontier and VivaAerobus have all waived their change and cancellation fees on flights from Cincinnati to Quintana Roo. Confirm policies on booking site.
|Flights to Cancun||3h 30m|
The cheapest ticket to Quintana Roo from Cincinnati found in the last 72 hours was $100 one-way, and $213 round-trip. The most popular route is from Cincinnati to Cancun, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $90.
Frontier flies most frequently to Cancun from Cincinnati.
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Scores according to KAYAK customer reviews
"The cabin crew service was better for this flight than a recent San Francisco to Chicago leg of the trip. The food service also was better. Unfortunately there were flight disruptions at the layover point in both my "there" and "back" legs of my trip (San Francisco to Boston)."
"Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again."
Pros: "Not much"
Cons: "Why no service in first class?"
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Pros: "Seats were great! No snackage... #covid19"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "The overall flight was good!"
Cons: "Maybe make sure that communication between connecting flights are quick and efficient."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "this flight was canceled!"
Cons: "ages they don’t came"
Pros: "Super old plane. No entertainment except for old screens from the ceiling every six rows or so."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "We didn’t crash."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Food, Crew, and entertainment were satisfactory."
Cons: "I opted to pay an additional $398 for seats just behind the bulkhead - that is, no seats directly in front of me - so that I could have extra legroom. The legroom was fine, as expected, but passengers were allowed to use that space as a corridor, keeping my wife and me awake all night. We were constantly being expected to move our legs as people passed by. I want my $398 back!"
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "crew friendly"
Cons: "Terrible lead flight attendant"
Pros: "We did get a beverage and snack."
Cons: "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Pros: "Flight attendant, David, was extremely professional and nice."
Cons: "Films, TV screens did not work"
Pros: "The entertainment system and quality of selections"
Cons: "Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol"
Pros: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Cons: "No interactions with the crew this time. Boarding is okay."
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Pros: "Price, new plane, interactive system"
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "Good staff."
Cons: "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
Pros: "I was really impressed by the dinner and breakfast choices. I liked that the plane had several bathrooms, and great-looking staff. It’s sad to fly somewhere and see staff not care about their appearance. They were also very attentive and personable."
Cons: "I’m a tall person so sitting through a 9-hour flight was hard for me. I tried to go to sleep but leg room was an issue. I sat in the middle row in the back center section of the plane."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Pros: "* on time * courteous staff"
Cons: "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "Great service"
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "Crew was great"
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Cons: "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Cons: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"
Pros: "The crews did a great job!"
Cons: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Pros: "Alyessa went over & above to make us feel welcome & appreciated"
Cons: "Limited snacks"
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "We missed our connecting flight any had to spend the night in Washington at our expense."
Pros: "They put us in First Class which was a wonderful treat"
Cons: "The pretzels were awful"
Pros: "Nothing. It was extremely stressful dealing with the cancellation."
Pros: "Politeness of the crew, not cramped"
Pros: "crew was patient and efficient"
Cons: "3+ hour delay leaving CVG due to delayed plane out of ORD"
Cons: "No seat assigned"
Pros: "That the flight was a bit shorter than it was suppose to be."
Cons: "A bit uncomfortable, but no more than any other flight"
Pros: "Exit row seat. 18A"
Cons: "No tv, not loving the waffle cookie."
Pros: "Easy check in and boarding. Nice airports"
Cons: "small.seats. poor snacks"
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "The Wi-Fi didn't work when I tried it on my computer."
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Cons: "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
Pros: "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
Cons: "While boarding the plane, another passenger was sitting in our seat. When I asked to see her ticket she explained she didn't have a ticket and didn't need one? I'm a flight attendant!!! Very rudely. The attitude in some of the flight attendants is wrong !!! You work in customer service help find solutions don't create problems."
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "All was good. Crew was nice to everyone."
Cons: "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
Pros: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Cons: "Fellow next to me was having a hard time with the credit card use for direct tv."
Pros: "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
Cons: "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
Pros: "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
Cons: "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
Pros: "My flights were on time and I didn't die."
Cons: "United Airlines doesn't have power outlets in their economy seats."
Pros: "The crew was wonderful."
Cons: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Pros: "The email updates on flight gates."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Pros: "Comfortable and on time other than rain delays"
Cons: "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
Pros: "Great friendly crew, you can tell they love their jobs"
Cons: "Liked everything"
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Cons: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Pros: "We finally got to Chicago.... In one piece!"
Cons: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Pros: "on time, clean plane, efficient crew."
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "The crew was wonderful"
Cons: "Like any flight, the lack of choice in included snacks."
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Cons: "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
Pros: "On time departure of flight"
Cons: "Seats seem to be getting smaller. Flight attendants movement is greatly reduced. It seemed that his behind every time I looked up. Not good!"
Pros: "Price and comfortable new plane"
Cons: "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
Pros: "The flight was fine nothing to rave about or complain about."
Cons: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Pros: "There is absolutely nothing that I liked about this experience!"
Cons: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Pros: "I liked that United got me a flight on Delta. A delay on my United flight would have taken off after my connecting flight took off from Chicago to Hartford."
Cons: "I did not get a text message or a phone call that my flight had a long delay."
"1 30 minutes delay 35 minutes weating on plane to take a bus from plane to terminal ."
Cons: "There were plenty of available seats to social distance however upon asking to be relocated they would only do an aisle seat for money. What happened to caring for others SAFETY?! I sent a Twitter message (with photos) and no reply. Shitty service and lack of concern for human health."
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Cons: "There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again"
Cons: "Boarding timeliness and process was bad."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "The crew was super professional"
Pros: "Crew was wood"
Cons: "Not pay to much for my luggage"
Cons: "Free snacks and beverages"
Cons: "Everything’s was worse I never use this aerolíne very upset"
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Pros: "great crew"
Cons: "more comfortable seats"
Cons: "None , everything worked out well it was an excellent fly"
Pros: "The crew were absolutely amazing. They offered to tag my carry on free of charge as baggage. No issues whatsoever with stroller or car seat. Very friendly staff."
Cons: "The plane itself was uncomfortable and would prefer complimentary snack or beverages."
Cons: "El equipaje"
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Pros: "The price of the ticket."
Cons: "Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue."
Pros: "The crew was nice; however, the seats from LAX to MEX where extremely uncomfortable. The seats practically didn't recline at all and there was hardly any leg room. I am 5'3 and had ok legroom but it was not comfortable for taller people. Everything on the flight was being sold."
Cons: "Seats could have a bit more leg room and should recline a bit more. Water or a small beverage should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "luggage waiting time and boarding"
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Pros: "The crew"
Cons: "Baggage limits"
Cons: "El vuelo más incómodo de mi vida. Ridiculo el espacio entre asientos fila 30."
Pros: "Crew did there job very well. Seats were terrible like riding in a New York City bus. Shamful, this airlines has no respect for their paying customers. My knees were pushed into the seat in front of me."
Cons: "Fire, dismiss, out of hear the CEO who approved the cramped seating layout!"
Pros: "That was fast"
Cons: "The seat is not at all confortable"
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Cons: "Please turn on the AC it was horrible to be inside with the warm weather in Guadalajara"
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Pros: "Again, good time and no delays."
Cons: "Sitting in the first row was a bit difficult. Could not sleep, the crew made so much noise. My handbag had to be put in the bin, I asked for it to get my pen to fill a form out for immigration. Because I don't like to stand up while the plane is flying, I put it under my seat. One of the crew made a loud comment that I was hiding it. I did not appreciate that at all."
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "On time"
Cons: "All the mosquitos that entered the plane upon boarding."
Pros: "The food and the place"
Cons: "The weather to hot"
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Cons: "It was very delayed and they gave very inaqurate information about it"
Pros: "Great experience and service."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Cons: "It was late"
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
Cons: "Delayed flight by 3 hr just 25dlls of compensation"
Cons: "El abordaje en La Paz, fue eterno, súper lento ."
"We got here thirty minutes ahead of schedule. That's pretty awesome. I wouldn't change anything personally."
Pros: "Not much."
Cons: "Checking was horrible. It didn't allow the printing of boarding passes so the lines were LONG and SLOW. Staffing not sufficient. After finally checking in and getting through security we realized we had to walk from terminal E to terminal A for the flight...not a short distance. And supposedly only 10 minutes until boarding was completed and doors closed. We raced, not stopping to grab a snack or drink thinking we could get something on the plane since the flight was 3.5 hours. Got to the gate and found this incredibly long line to board. The gate agent ignored those of us who paid for zone 1 boarding and just told everyone to board. We finally boarded and got comfortable, taking off about an hour late. After all that, the flight attendant announced that they had no food or drinks but if anyone wanted a bottle of water it was $2.99. Will never fly Frontier again."
Cons: "More leg room"
Pros: "Cheap! So cheap!"
Cons: "The lavatory could use some love. “Paper Towels” was written in black permanent marker above the dispenser. WiFi would also be nice on a 4.5 hour flight."
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Cons: "3 lbs over on luggage wasn’t an issue leaving but return made big deal and said she gets audited and can be a couple of lbs overweight. Wanted $75. So we threw away some liquids and dispersed some closed into carryons. Really stupid. Seats super small uncomfortable always have their hand out for payment for everything. Not eager to fly frontier ever again."
Pros: "price was amazing! customer service did their job but with little-to-no empathy."
Cons: "the flight was delayed, which i knew about. then it’s was moved up, which i wasn’t informed about until i walked to the gate to find it empty."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Cons: "Tried to change flights because of my mother's passing and had so much frustration to change the flight it became too much to deal with. I will be happier to pay more for a different carrier in the future than fly on Frontier."
Pros: "It got me where I needed to go, albeit with a little effort and stress. Crew was pleasant. Thank you."
Cons: "6 people overbooked, who might not have gotten seats. I was one of them. I recognize there was nothing I could have done either way but it was unpleasant to hear I might not get a seat on a flight I bought a ticket to a month ago, regardless of the price. And the return flight was dismal. Had to wait an extra 3 hours for maintanence on the plane (fine, would rather it get fixed than have an issue in the air) but we were told there would be vouchers worth some amount sent to our email after we landed back in cincinnati. It's been 3 days and I have received no such vouchers. It also turns out I payed $45 for a personal bag that was I guess covered under a personal bag? I recognize this as being partly my fault, but when I went to get my ticket "personal bag" wasn't an option, so I didn't think I had one, or my single backpack actually was $45 to take with me. Was not a terrible experience. Just not a good one."
Pros: "I liked that I could fly to my destination with a non-stop flight. I also liked the (what seemed to be) final prices of the tickets."
Cons: "I did not like that I had to pay for seats when I already bought a ticket for the flight. It was a hidden fee and unfair to charge. The carry-on bags were also a hidden fee. I figured as much that to check a bag would be more expensive, but to have a carry-on cost as much as a checked bag? Not cool."
Pros: "I arrived alive. Flight was not delayed. Water was free."
Cons: "Leg room and seats lack an appropriate amount of cushions and space for long flights. The seat back trays are a joke. My tablet was bigger than the tray. I also dislike the extra charges for EVERYTHING that was not disclosed on the purchase through Kayak like seat selection, carryon bags, early on zones, etc. No snacks were offered on the flight. I understand that this is a discount carrier, but after all was said and done, I could have paid the same for a major airline and had way more room and comfort. No pre-Check. WTH??!!! The airline attendants bumped me going up and down the aisle EVERY single time and never offered an apology for bumping me and I was NOT in their way."
Cons: "My flight from LAX-DEN was delayed. Ended up missing my flight, as well as my flight from DEN-CIN. We as passengers were not told where to go (we waited two hours to hear any kind of news). We were told that the Frontier staff would know what was going on at the DEN airport once we arrived, but they did not. We then waited another hour to be told where to go. I was given a voucher for my hotel, food and transportation. However, my transportation voucher did not work. I waited over an hour for a bus that never came. My transportation in the AM back to the airport was not covered either. I ended up paying money out of pocket both times when it should've been free of charge. The staff on the airplanes were OK, although at times unprofessional."
Cons: "Flight delayed from 8:00 to 12:15 AM. Checked in at 6:00 PM, left airport to eat, returned back 2 hours prior to departure and TSA was closed and would not let us back to the gate. Frontier was no help. Missed the flight, had to drive 2 hours from Cincinnati to Columbus to get another flight at 6:00 AM"
Pros: "Its a cheap flight... that's why we all book Frontier..."
Cons: "There is no excuse for waiting 45 minutes on the runway before parking the plane. It's claustrophobic, the plane was so incredibly hot temperature wise, making everything very uncomfortable. It was extremely frustrating. Your flight attendants have always been good though."
Pros: "nothing. it terrible all around"
Cons: "getting delayed for 8 hours and then getting locked out of security and being made to pay for an extra tickets. actually filing extorsion charges"
Cons: "Frontier is now a leader in PRICE FRAUD & Extortion! They believe in Dishonest pricing & Deliberately deceiving their customers. They slapped me with an $80 fee to board my flight! Extortion!! So my $170 airfare suddenly increased in price by 47% !! This is a total scam. Worse than a bait & switch scam (which is illegal). Even the smallest tote bag with a toothbrush & overnight clothes will incur extra big fees for carry-on "luggage"... Where is the FCC & the consumer protection bureau on this?...Fees for basic carry-on items needs to be made ILLEGAL!! I'll never fly again with such a dishonest airline. Sign me up for SouthWest every time...I don't care what the price difference is, I refuse to give my money to mobsters.You blew it Frontier! Never Again."
Pros: "Heather was great with all of the young kids on the flight. A nice greeting, and helped put the kids in a good frame of mind for the trip. The crew hustled given that we were only in the air for 80 minutes!"
Pros: "the direct flight. the only reason i booked with them :/"
Cons: "paid the extra $74 (discounted - bundle rate) fee to check bag and carry on and select a seat! crazy... i was wondering why a 4 hr fight from cincinatti to san diego direct could POSSIBLY cost just $90... now i know.. it DIDNT... it cost $164 each way... lol. NOT. also - the crew was just lame. they didnt look at you ever and you had to flag the down after they passed you to hand over trash... basically just spent their time socializing and had an overal BITCHY tone... that you didnt matter to them. will avoid this airline from now on."
Pros: "Staff were friendly."
Cons: "A basic seat should not cost extra money. Nor should bottled water."
Pros: "The service was efficient and friendly."
Cons: "Not a thing."
Pros: "Absolutely nothing. I just feel lucky I made it back to Orlando considering I did not get to my destination on time."
Cons: "Everything about frontier. I understand it is a budget airline and I don't expect the basic comforts any other airline would provide. However I do not appreciate the hidden fees they will find a way to slap onto a traveler no matter how much research you do. In reality they are probably one of the more expensive airlines although they have no customer service and you could not possibly imagine a more uncomfortable flight. I also no longer trust them to to get me to a destination on time. I will never fly frontier again and kayak should consider no longer booking flights with this airline. When I tried to complain they referred me to kayak as if it was kayaks fault that my flight was delayed."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Cons: "I dont even know why you are sending me a survey of a flight i didnt even have... Plus, you didnt send me an email to let me know that the flight was canceled, i realizado that once i got to the airport... you should do something about it"
Pros: "Everything about the flight itself was great! :D"
Cons: "Delays always suck though. :("
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Pros: "The price of the flight was extremely reasonable. The onboarding process was smooth and the landing was great."
Cons: "The only thing I dislike about flying Frontier is the comfort of the seats. Of course we would all like complimentary snacks however considering you can bring on your own it's not a deal-breaker."
Cons: "Had to pay for drinks and couldn't recline the seat even a little. Also, microscopic tray tables. Having to pay to choose your seat and get a lemonade on a flight is not my idea of comfort or convenience."
Pros: "The humor of the crew, the skill of the pilots"
Cons: "Seats are impossible to get comfortable in. The cabin temperature was too warm to he point I felt air sick."
Pros: "The no-frills (cheap) pricing."
Cons: "We had about a 3 hour delay with no explanation. The tickets told us to be there for boarding at the normal time though, so we were essentially threatened with missing the flight and had to hang out in the airport for several hours. The seats don't lie back at all, and the airline is very basic. Then again, you get what you pay for and we were expecting that."
Pros: "Boarding was quick. Enough room for carry on items."
Cons: "Seats are tight/uncomfortable. Flight was delayed with no notice until we looked at flight boards after getting through security."
Pros: "Boarding. Charging for baggage limits what passengers can carry making boarding and sitting quicker"
Cons: "oK with me to buy my own snack and pop. Can see that it may catch people by surprise as passengers not notified earlier that except for water have to purchase own snack."
Pros: "had to wait over an hour for my bag to arrive at baggage claim. Horrible since it's cheaper to check than carry on. Can't depend on prompt service @DFW."
Pros: "Crew was friendly, humorous, and accommodating."
Cons: "Charging for any kind of snack or drink is pretty frugal and ridiculous. At least having some complimentary drinks would be nice. Most airlines have a movable headrest, complimentary music, and recliner chairs. I understand cost savings and maximizing profit, but I feel like frontier has gone too far and seems unconcerned with customer contentment. Also, we arrived at the gate 40 minutes late because our gate was occupied by another plane. An alternate gate could have been chosen earlier than it was in the end."
Cons: "Frontier has a ton of hidden fees...including no free drinks/snacks on the flight, fee for carry-ons. Seats do not recline so you're stuck in 1 position the whole flight. Tray tables were the same size as an iphone."
Cons: "I didn't like that you could not have a carry on and personal item but others did without paying."
Pros: "Aircraft was clean, staff were really friendly and professional, no flight issues"
Cons: "Did not like size of pull down trays, do not like paying for a cup of coffee and sure as hell do not like being asked to leave. A tip for the attendant when using a credit card. Do not like to be gouged for amenities that were once free."
Pros: "The time of the day the flight was supposed to occur"
Cons: "Flight was delayed 12 hours before scheduled to take off; didn't have a pilot. Having to pay for seats and luggage; Seats did not recline; Flight took off 45 minutes late; when we arrived in Denver there was no place to park the plane; waited for an hour and 10 minutes to get off the plane; captain kept on giving us inaccurate information; lots of apologies but it was enough to prevent me from flying with them again. They have gone from a great airline to a horrible airline - you get what you pay for"
Pros: "got there safely and our checked luggage went with us ; plus the employees were nice but that's about it. Could've been worse but won't Frontier to make it so in the future."
Cons: "We were late arriving on both flights, online check in didn't work, had to pay extra for ANY seat and for all other things that aren't normally paid for on other airlines and the airline overall is obviously barely making it. I thought that major carriers such as Delta and United were bad but Frontier and so many others that are cut rate airlines make them look not so bad which is why I'll go back to flying with them and Frontier will probably never see my money again."
Pros: "Flight attendants were nice."
Cons: "Flight delayed. Disorganized boarding. Generally uncomfortable an unpleasant."
Pros: "Great price and direct flights"
Cons: "The flight was delayed for 4 hrs and that caused many of the passengers to be irate by the time the flight boarded. The boarding crew should have been a bit more competent and comforting to assure passengers."
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude from the time I checked my bag, through to the end of the trip. Inaccurate information about flight times provided before and during the flight made it stressful to make my connection. The hidden fees were ridiculous, such as $1.99 for seltzer water, and a $40 (FORTY!!) bag fee. Note that you cannot pay in cash for anything. Not so unusual, but a pain since my debit card was lost. I was not even offered a cup of water on either flight of this trip. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Pros: "For a traveller, without any luggage or even a small carry- on, with a very nominal fee, it is the best & economical way to travel. For example, in my case, my son & myself had to take all his stuff like sofa, bed, dressers, chairs, tables, & kitchen wares other household items in a U-Haul & drove his car ti Cincinnati, Ohio (as he finished his studies in GMC & had to start his residency in children hospital in Cin......After unloading all the stuff in his apartment, I had fly back to Atlanta with only a small backpack, there was no sense to pay about $250.00 with Delta, it was a logical way of coming by Frontier costing less than $50.00. with comfortable seats within an hour."
Pros: "This was my first time on Frontier. Like any other airline the process from getting on the plane to my destination was just like any other. I had low expectations, as I do with nearly every flight I go on and was pleased by the fact that nothing was truly below my expectations."
Cons: "I'm fine with the lack of entertainment on a flight considering most people bring laptops and tablets and other ways to keep themselves occupied. I never pay for in-flight food or beverage because of the prices but was kind of surprised nothing was complimentary. Not shocking by any means considering the price of the ticket. I was under the assumption there two separate fees for baggage, one if you preferred to check a bag and one if you carried on a bag. Had I of known that my carry-on would be checked I would have brought a larger luggage container to get the most for my money. Again, though, hard to beat the price of the actual ticket."
Pros: "Great price."
Cons: "Seats don't lean back at all.."
Cons: "no amenities"
Pros: "The lines were short. Staff was friendly. The prices were great! This is a very professional air line and I will definitely use them again. A few things to improve on: simple things like complimentary coffee or water would be nice. Also, a magazine for flyers would give us a nice touch of entertainment. These are small things that matter."
Cons: "No complimentary water or coffee."
Pros: "The staff were great, the flight was on time and smooth. I was hesitant about Frontier because of all the bad reviews but my experience was excellent and When I fly again it will be with Frontier."
Pros: "crew was friendly. flight act tally left a little late from the scheduled time but arrived at destination early!"
Cons: "seats were uncomfortable for a 3 1/2 hour flight"
Pros: "The staff was very kind and the plane was clean."
Cons: "Around the time we should have been starting our descent into Denver, the pilot came overhead and said we had been re-routed an hour north due to storms and would land in about another hour. It would have been nice if they had notified us of the change as it happened. Also, when I bought my ticket online, I was left thinking I had to purchase a carry-on despite the fact that it would fit under the seat in front of me. As it turnes out, I didn't have to and was out that money. I was also caught by surprise by having to pay extra for my seat selection."
Airlines flying from Cincinnati to Quintana Roo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cincinnati to Quintana Roo
Masks required on board, masks provided on flights from Cincinnati to Quintana Roo
Social distancing seating
Middle seats unavailable to book on flights from Cincinnati to Quintana Roo
Testing for antibodies, testing for symptoms for flights from Cincinnati to Quintana Roo
Waiving of change fees. Search flexible flights from Cincinnati to Quintana Roo