The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Good flight. Connector flight was delayed so made a short turnaround in Atlanta which was stressful. Otherwise, great crew, Staff in ATL was very informative about the delay and ensured people their connections were fine. Notified the ones that were not. Great communication.
Seat was extremely hard which made even a short 1 hour 20 minute flight fairly uncomfortable.
Only water, tea or coffee served midflight, even to comfort seating. Man next to me needed two seats and took up a portion of my seat and Delta did nothing.
Delta made it easy, comfortable and timely. The crew was fantastic.
Zero updates from the pilots for 30 minutes in the tarmac
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
We were told our second flight was canceled, but it was not. We did not receive our bags for two days. I did not have my meds, so I was very sick for the first three days. Our house rental was $5700 for the week. Do the math. It will be difficult for us to fly Delta again.
3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.
Crew was not helpful. Other passengers in first class were over served blatantly over intoxicated.
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
We fly Bussines class and we didn’t feel like it is. Out luggage didn’t arrive and we have to return again next day from our hotel to airport to get them. Still waiting. No information from Turkish airlines Very poor customer service I think booking through kayak it was wrong decision
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
I flew Business with my daughter and son. The service, friendliness of the staff and the comfort of the fully flat beds were phenomenal. Would definitely fly Turkish again soon.
Entertainment system is okay, flight attendants were ok. Leg space very narrow, I couldn’t get what I wanted to eat, dinner nor breakfast.
Excellent experience with business class area. Staff was attentive and food was amazing. Only one bathroom for business class which was logistically difficult for the staff while preparing meals. Need to offer fluids with meals. I did not get enough water to drink. But overall I rate it 5 star.
On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!
Seat assignments for family traveling with 2 children. Loud crowd during sleep time
It was crowded… the bathrooms dirty and smelly. The seats have been made even smaller.
delayed to take off from detroit by 3 hours lost baggage in istanbul and now in venice without baggage
Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.
Not great!!! Seats in Business class were horrible; no cushion!!!
It was a short flight, everything was good with it.
No entertainment since it was a 3 hr flight. Good leg room for economy.
Boarding was haphazard after people with small children or walking difficulties
Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.
Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.
Unable to get Lufthanza code to obtain a boarding pass for my flight. Had to exit and re-register to get on the flight. Extremely frustrating.
Hands down the worst travel experience period. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. All of our travel information in Kayak and on the Kayak app showed we'd be leaving on Oct 7th, however Chatdeal made all our travel plans starting on the 6th. I am not flighting with Chatdeal to get a refund as our entire trip which I've been planning for since March of this year has been ruined. This trip was intended for my husband and I to finally meet my in law's in India for this first time and his first time seeing his family since COVID started. DO NOT BOOK ANY FLIGHT WHERE CHATDEAL IS THE AGENT! This company has ruined a year's worth of planning and is trying to say I it's our fault and not theirs.
Departure was delayed leading to late arrival, 25 min wait for a gate. Basically, missed all our connections & had to be rebooted, which was a very long process.
Plane was extremely delayed, but not all of it was BA fault (some was). Worst part was lack of room - this had as much space as an Allegiant flight. I thought transatlantic usually gave you an extra inch or two, but not this one. Entertainment system sporadically worked and didn’t have great options. Overhead bins are old and tiny, not as good as aunties new planes.
The company that I bought my tickets through, Cheapflightsfares, failed to provide my confirmation information in a timely manner, so I was unable to check on at the country and therefore unable to make my flight. As a matter of fact, I STILL have not received the confirmation. After having read more and more reviews about the company, Cheapflightsfares appears to have scammed hundreds of hopeful travelers out of thousands of dollars. Please look into this company and, for the sake of anyone planning their next trip, stop allowing them to do business through you.
Safe arrival. Improvement on Time efficiency Effective Communication will be great.
Not good. First time flying AA in years and won’t be doing so again. We departed late and missed our connecting flight to Barcelona. As a result we missed the first two days of a Mediterranean cruise. No reason given for the delay. Got rerouted from JFK to Heathrow and then to Barcelona. Flight to Heathrow was delayed causing us to miss the flight to Barcelona again. Routed then to Palmero where we had to purchase transportation and a 2 night hotel stay to pick up the cruise there. Probably cost us $2k plus.
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.
CVG to London was a good flight . Thank god the plane was not full . Seating was tighter than any international I’ve taken . We arrived in London 10 minutes early. Had it not been for handicap assistance I would have missed my connection. Had it not been for the extra 10 minutes because we landed early I would have missed my flight . 3 hours and 10 minutes from plane to plane as they were boarding when I arrived . None of that is the fault of British Air but the understaffed and confided security at LHR. Because of this I will never use British Air again unless I don’t land in London . Not the airlines fault but I never want to miss a flight because of the blunder in London . The worst I’ve ever encountered in international travel . Sorry British Air but your home needs better management.
This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.
Good. The flight was extremely delayed but they rebooked my layover (which took off before we even landed) before we arrived. Second flight made me check my bag but there was plenty of room. Otherwise good experience
Bag was missing when we landed at Cincinnati which caused lot of trouble.
