Good flight. Connector flight was delayed so made a short turnaround in Atlanta which was stressful. Otherwise, great crew, Staff in ATL was very informative about the delay and ensured people their connections were fine. Notified the ones that were not. Great communication.
Seat was extremely hard which made even a short 1 hour 20 minute flight fairly uncomfortable.
Only water, tea or coffee served midflight, even to comfort seating. Man next to me needed two seats and took up a portion of my seat and Delta did nothing.
Delta made it easy, comfortable and timely. The crew was fantastic.
Zero updates from the pilots for 30 minutes in the tarmac
Delta flight attendants poorly managed the boarding process and overhead storage. My bag was checked last minute and no claim ticket was provided. My bag is now lost. Complete incompetence by all flight crew involved.
We were told our second flight was canceled, but it was not. We did not receive our bags for two days. I did not have my meds, so I was very sick for the first three days. Our house rental was $5700 for the week. Do the math. It will be difficult for us to fly Delta again.
3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.
Crew was not helpful. Other passengers in first class were over served blatantly over intoxicated.
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
Seats! The eternal problem in economy. They are like stones!!
Everything is good except the seats are tightened no rooms for the legs,
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
We flew business class and it was impressive. So comfortable with delicious food and very attentive and polite staff. Will definitely fly Turkish airlines again.
Amazing! One of the best kept secrets in air travel!
We fly Bussines class and we didn’t feel like it is. Out luggage didn’t arrive and we have to return again next day from our hotel to airport to get them. Still waiting. No information from Turkish airlines Very poor customer service I think booking through kayak it was wrong decision
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
I flew Business with my daughter and son. The service, friendliness of the staff and the comfort of the fully flat beds were phenomenal. Would definitely fly Turkish again soon.
Entertainment system is okay, flight attendants were ok. Leg space very narrow, I couldn’t get what I wanted to eat, dinner nor breakfast.
Excellent experience with business class area. Staff was attentive and food was amazing. Only one bathroom for business class which was logistically difficult for the staff while preparing meals. Need to offer fluids with meals. I did not get enough water to drink. But overall I rate it 5 star.
On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!
Seat assignments for family traveling with 2 children. Loud crowd during sleep time
It was crowded… the bathrooms dirty and smelly. The seats have been made even smaller.
Not great!!! Seats in Business class were horrible; no cushion!!!
It was a short flight, everything was good with it.
No entertainment since it was a 3 hr flight. Good leg room for economy.
Boarding was haphazard after people with small children or walking difficulties
Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.
Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights
Unable to get Lufthanza code to obtain a boarding pass for my flight. Had to exit and re-register to get on the flight. Extremely frustrating.
My flight was delayed for more than an hour due to planning amd scheduling issues all of which were Lufthansa's responsibility. They failed dismally at doing what was agreed upon and their reparations were inadequate and completely useless to us. The flight crew were lovely however the ground crew working out of their customer service were the modt rude and obnoxious people i have ever had the misfortune of meeting.
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
Hands down the worst travel experience period. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. All of our travel information in Kayak and on the Kayak app showed we'd be leaving on Oct 7th, however Chatdeal made all our travel plans starting on the 6th. I am not flighting with Chatdeal to get a refund as our entire trip which I've been planning for since March of this year has been ruined. This trip was intended for my husband and I to finally meet my in law's in India for this first time and his first time seeing his family since COVID started. DO NOT BOOK ANY FLIGHT WHERE CHATDEAL IS THE AGENT! This company has ruined a year's worth of planning and is trying to say I it's our fault and not theirs.
Plane was extremely delayed, but not all of it was BA fault (some was). Worst part was lack of room - this had as much space as an Allegiant flight. I thought transatlantic usually gave you an extra inch or two, but not this one. Entertainment system sporadically worked and didn’t have great options. Overhead bins are old and tiny, not as good as aunties new planes.
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.
CVG to London was a good flight . Thank god the plane was not full . Seating was tighter than any international I’ve taken . We arrived in London 10 minutes early. Had it not been for handicap assistance I would have missed my connection. Had it not been for the extra 10 minutes because we landed early I would have missed my flight . 3 hours and 10 minutes from plane to plane as they were boarding when I arrived . None of that is the fault of British Air but the understaffed and confided security at LHR. Because of this I will never use British Air again unless I don’t land in London . Not the airlines fault but I never want to miss a flight because of the blunder in London . The worst I’ve ever encountered in international travel . Sorry British Air but your home needs better management.
Business class to Istanbul. Packed flight. Cabin crew seemed incapable of differentiating between economy and business passengers with regard to access to the WC which meant whole flight I had people standing in aisle and leaning into my aisle seat, queueing for the front WC. Crew put it down to a lack of curtain between the two classes. The seats, for a 3hrs55 min flight were just standard seats with middle seat unoccupied. So nothing special apart from the food, which was mediocre. Aside from the roast chicken dinner (‘special’ traditional British menu option, which looked poor but tasted good I gather). However 2 king prawns does not make a main course salad.
This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.
Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets
I asked for a wheelchair. I have a back health condition. I had to walk a lot
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane
Good. The flight was extremely delayed but they rebooked my layover (which took off before we even landed) before we arrived. Second flight made me check my bag but there was plenty of room. Otherwise good experience
Bag was missing when we landed at Cincinnati which caused lot of trouble.
