Seat power didn’t work and Wi-Fi was glitchy for the first 30-45 min.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Cons: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Efficient crew. Boarded the plane on time. Got to destination on time."
Cons: "Leave on time! On this round trip there were 4 segments and 3 of the 4 flights were late!"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Cons: "The flight was booked. A lot of families were separated. It included family with the small children. Passengers were running around asking to change the seats. The entertainment system was very slow. The sound made cracking noises. The flight was over two hours late. In addition, we had to wait for our luggage over 40'. The luggage was wet."
Pros: "Smooth pleasant flight, on time departure and arrival"
Cons: "No food. 5 1/2 hours flight and we were offered one biscotti pkg. paid extra to sit in an exit row and never offered any food even to buy. Unpleasant attitude from flight attendants."
Cons: "I did not make it there."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "Crew was good"
Cons: "Baggage took 40+ mins unacceptable"
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Pros: "Flight attendant, David, was extremely professional and nice."
Cons: "Bought a sandwich which was old ..."
Pros: "Everything went very well."
Cons: "No room between seats."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Modern cabin with power ports, good entertainment system Decent food and ample beverage service during the flight Friendliest AA crew I have had in quite some time."
Cons: "Not fault of airline, but very poor hygiene with some of the passengers. Have they never heard of a bath?"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Spaciousness of the middle seat they gave me headphones"
Cons: "Not a thing to complain about wonderful flight"
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Have a great trip without any problems."
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Pros: "It's American company airline So,not bad. People are not good service but still fine."
Cons: "The gate attendant was a little snarky; shirt with an older passenger. The snacks were just okay; almonds would be good, or kind bars."
Pros: "Comfortable seating, good service, wide variety of entertainment options."
Cons: "I’m vegetarian and the food was horrendous and extremely limited."
Cons: "The flight was an hour and a half late getting to Cincinnati due to weather in Houston. We did make up some time in the air, however, when we got to Newark, we waited over 20 minutes to be towed to the gate! This level of service is simply unacceptable."
Pros: "Enjoyed the meal. Crew was pleasant."
Cons: "Deplane no fault to anyone just a bummer to get a late start."
Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"
Pros: "The crews did a great job!"
Cons: "Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head."
Pros: "Alyessa went over & above to make us feel welcome & appreciated"
Cons: "Limited snacks"
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "We missed our connecting flight any had to spend the night in Washington at our expense."
Pros: "Nothing. It was extremely stressful dealing with the cancellation."
Pros: "Politeness of the crew, not cramped"
Pros: "crew was patient and efficient"
Cons: "3+ hour delay leaving CVG due to delayed plane out of ORD"
Pros: "Newer plane"
Cons: "Claustrophobic seating"
Pros: "Exit row seat. 18A"
Cons: "No tv, not loving the waffle cookie."
Pros: "Easy check in and boarding. Nice airports"
Cons: "small.seats. poor snacks"
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Cons: "The Wi-Fi didn't work when I tried it on my computer."
Cons: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Cons: "Almost didn't get to flight. Service desk had one person checking in bags. No communication with anyone in line and they had no help. Very poor service. Only was I made it was risking taking bag on flight."
Pros: "Very comfortable and enjoyable good vibe not to loud"
Cons: "There wasn't anything I didn't like it was my first flight ever and it was good"
Pros: "All was good. Crew was nice to everyone."
Cons: "Two large people had carry on bags that did fit in the overhead. They kept trying different areas and delaying boarding for other passagers."
Pros: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Cons: "Fellow next to me was having a hard time with the credit card use for direct tv."
Pros: "Efficient, smooth boarding, on-time push and take off, good skill on a crosswind landing."
Cons: "Being packed into a CRJ-700 with 50 of my closest friends I never knew. Snacks are ok but nothing exciting. No elbow room (I'm not obese)"
Pros: "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
Cons: "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
Pros: "My flights were on time and I didn't die."
Cons: "United Airlines doesn't have power outlets in their economy seats."
Pros: "The crew was wonderful."
Cons: "The temperature on the plane was so cold that ice was falling on passengers throughout the flight from the vents. I chose coffee for my in-flight beverage to warm up, but the flight attendants did not have lids available to offer. As you can imagine, that didn't end well on a turbulent flight."
Pros: "Nice aircraft"
Cons: "Late out of ORD"
Pros: "The email updates on flight gates."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Pros: "Comfortable and on time other than rain delays"
Cons: "Missed connecting flight and had difficulty getting help to reschedule b missed flight due to retouting to Austin"
Pros: "Great friendly crew, you can tell they love their jobs"
Cons: "Liked everything"
Cons: "Flight was delayed 2 1/2 hours, transferred carriers and still don't have my bag"
Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"
Cons: "Waiting In the airport 6hr waiting on a flight that takes and hour"
Pros: "We finally got to Chicago.... In one piece!"
Cons: "The delay, the plane changed so the seat assignments changed but we were not given new boarding passes, A MESS!"
Pros: "on time, clean plane, efficient crew."
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "The crew was wonderful"
Cons: "Like any flight, the lack of choice in included snacks."
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Cons: "Flight delayed so booked on another flight. Get to layover and was told that United tried but couldn't book the second leg of the flight after all. Before we left our original destination, they assured us all the arrangements had been made. Lying to customers doesn't look good for businesses."
Pros: "On time departure of flight"
Cons: "Seats seem to be getting smaller. Flight attendants movement is greatly reduced. It seemed that his behind every time I looked up. Not good!"
Pros: "Price and comfortable new plane"
Cons: "Male stewardess was very unpleasant/unprofessional No food or snack or water offered to my son or I"
Pros: "The flight was fine nothing to rave about or complain about."
Cons: "The cargo door did jam on the return flight so we had to wait at least 30 minutes to get our bags. Not sure if someone didn't do what they were supposed to do when securing luggage. It took maintenance some time and several calls before they came to assist."
Pros: "Boarding was quick and ground staff was respecrful"
Cons: "Seats are way too small and I am only 5ft 7 inches short."
Pros: "There is absolutely nothing that I liked about this experience!"
Cons: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Pros: "I liked that United got me a flight on Delta. A delay on my United flight would have taken off after my connecting flight took off from Chicago to Hartford."
Cons: "I did not get a text message or a phone call that my flight had a long delay."
Pros: "United left late and then had their connecting flight leave early. Both flights were through United and on same itinerary. My teenage son was treated rudely and left to find for himself by the United counter in Dulles, even though he would have made the connection if they had adhered to the departure time. Staff refused to speak with me because, as they told my son, he was the passenger. Unbelievably poor service....and lack of care, professionalism and compassion."
We got here thirty minutes ahead of schedule. That's pretty awesome. I wouldn't change anything personally.
Pros: "Lady at the check-in terminal was amazing. Flight staff did a good job."
Cons: "There were several “stretch” seats available for passengers filling three seats next to each other and flight crew refused to let people change seats, even if they were on the same side of the plane (weight distribution). Feel like they could have taken care of the customer better."
Cons: "Uncomfortable seats."
Pros: "The price"
Cons: "There was nothing on the plane but seats"
Pros: "Cheap! So cheap!"
Cons: "The lavatory could use some love. “Paper Towels” was written in black permanent marker above the dispenser. WiFi would also be nice on a 4.5 hour flight."
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Pros: "price was amazing! customer service did their job but with little-to-no empathy."
Cons: "the flight was delayed, which i knew about. then it’s was moved up, which i wasn’t informed about until i walked to the gate to find it empty."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Cons: "A 2 hour delay on my outgoing flight and a half hour delay on my return flight. Charged for everything and then some. Will not fly Frontier Airlines again. I wish I had a better review."
Pros: "It got me where I needed to go, albeit with a little effort and stress. Crew was pleasant. Thank you."
Cons: "6 people overbooked, who might not have gotten seats. I was one of them. I recognize there was nothing I could have done either way but it was unpleasant to hear I might not get a seat on a flight I bought a ticket to a month ago, regardless of the price. And the return flight was dismal. Had to wait an extra 3 hours for maintanence on the plane (fine, would rather it get fixed than have an issue in the air) but we were told there would be vouchers worth some amount sent to our email after we landed back in cincinnati. It's been 3 days and I have received no such vouchers. It also turns out I payed $45 for a personal bag that was I guess covered under a personal bag? I recognize this as being partly my fault, but when I went to get my ticket "personal bag" wasn't an option, so I didn't think I had one, or my single backpack actually was $45 to take with me. Was not a terrible experience. Just not a good one."
Pros: "I liked that I could fly to my destination with a non-stop flight. I also liked the (what seemed to be) final prices of the tickets."
Cons: "I did not like that I had to pay for seats when I already bought a ticket for the flight. It was a hidden fee and unfair to charge. The carry-on bags were also a hidden fee. I figured as much that to check a bag would be more expensive, but to have a carry-on cost as much as a checked bag? Not cool."
Pros: "I arrived alive. Flight was not delayed. Water was free."
Cons: "Leg room and seats lack an appropriate amount of cushions and space for long flights. The seat back trays are a joke. My tablet was bigger than the tray. I also dislike the extra charges for EVERYTHING that was not disclosed on the purchase through Kayak like seat selection, carryon bags, early on zones, etc. No snacks were offered on the flight. I understand that this is a discount carrier, but after all was said and done, I could have paid the same for a major airline and had way more room and comfort. No pre-Check. WTH??!!! The airline attendants bumped me going up and down the aisle EVERY single time and never offered an apology for bumping me and I was NOT in their way."
Pros: "Crew was always nice, plane was clean. Appreciated the 50 dollar voucher I was given from my previous delayed frontier flight (LGA to CVG) - it was nice to receive it without having to ask."
Cons: "Seats don't recline, everything is an extra charge (was not notified that selecting a seat or having a carry on was an extra charge when I booked via Kayak, added 100 dollars total to my round trip - misleading), no tvs."
Cons: "My flight from LAX-DEN was delayed. Ended up missing my flight, as well as my flight from DEN-CIN. We as passengers were not told where to go (we waited two hours to hear any kind of news). We were told that the Frontier staff would know what was going on at the DEN airport once we arrived, but they did not. We then waited another hour to be told where to go. I was given a voucher for my hotel, food and transportation. However, my transportation voucher did not work. I waited over an hour for a bus that never came. My transportation in the AM back to the airport was not covered either. I ended up paying money out of pocket both times when it should've been free of charge. The staff on the airplanes were OK, although at times unprofessional."
Cons: "Frontier is now a leader in PRICE FRAUD & Extortion! They believe in Dishonest pricing & Deliberately deceiving their customers. They slapped me with an $80 fee to board my flight! Extortion!! So my $170 airfare suddenly increased in price by 47% !! This is a total scam. Worse than a bait & switch scam (which is illegal). Even the smallest tote bag with a toothbrush & overnight clothes will incur extra big fees for carry-on "luggage"... Where is the FCC & the consumer protection bureau on this?...Fees for basic carry-on items needs to be made ILLEGAL!! I'll never fly again with such a dishonest airline. Sign me up for SouthWest every time...I don't care what the price difference is, I refuse to give my money to mobsters.You blew it Frontier! Never Again."
Pros: "I like the staff and non stop flight"
Cons: "The delays and comfort"
Cons: "Arrived on time time only to be told to wait in line as others who arrived late and after me were moved to front of check in line. Stuck on tarmac due to rain: 30 minutes so far. Crew on board was fine. True what others say about plane feeling old."
Pros: "Heather was great with all of the young kids on the flight. A nice greeting, and helped put the kids in a good frame of mind for the trip. The crew hustled given that we were only in the air for 80 minutes!"
Pros: "the direct flight. the only reason i booked with them :/"
Cons: "paid the extra $74 (discounted - bundle rate) fee to check bag and carry on and select a seat! crazy... i was wondering why a 4 hr fight from cincinatti to san diego direct could POSSIBLY cost just $90... now i know.. it DIDNT... it cost $164 each way... lol. NOT. also - the crew was just lame. they didnt look at you ever and you had to flag the down after they passed you to hand over trash... basically just spent their time socializing and had an overal BITCHY tone... that you didnt matter to them. will avoid this airline from now on."
Pros: "Timeliness, rapid boarding, departure and arrival. Cleanliness. Price"
Cons: "No snacks, only water is complimentary. Seats are ok, no wifi to connect to, no reclining seats, no in flight entertainment. Have to pay for everything including carry on."
Pros: "Absolutely nothing. I just feel lucky I made it back to Orlando considering I did not get to my destination on time."
Cons: "Everything about frontier. I understand it is a budget airline and I don't expect the basic comforts any other airline would provide. However I do not appreciate the hidden fees they will find a way to slap onto a traveler no matter how much research you do. In reality they are probably one of the more expensive airlines although they have no customer service and you could not possibly imagine a more uncomfortable flight. I also no longer trust them to to get me to a destination on time. I will never fly frontier again and kayak should consider no longer booking flights with this airline. When I tried to complain they referred me to kayak as if it was kayaks fault that my flight was delayed."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Cons: "Arriving to the airport at 5am and reviewing my experience at 11am, still waiting to board the flight that has been delayed over and over."
Cons: "Had to pay for drinks and couldn't recline the seat even a little. Also, microscopic tray tables. Having to pay to choose your seat and get a lemonade on a flight is not my idea of comfort or convenience."
Pros: "The crew was exceptional, and the pre-flight instruction "talk" was very humorous, which kept the attention of the passengers. Seats were comfortable enough for our 2 hour flight. Boarding was very quick, and the plane was a nice, new airbus. The flight home was only half full, so we had more room to stretch. Plane was very clean. We got by with one checked suitcase to save on the carry on fee, which I'm hoping they do away with as they grow in competitiveness."
Cons: "We went online to check our bag, just one, and the site "The Perks" automatically added a carry on for both of us on both the return and departure flights. We could not edit online at all, and had no luck reaching them by phone. Sent an immediate e-mail stating we were being charged for something we did not have, and received a reply confirming we picked a "bundle" which we did not! When we arrived back home, I was able to talk directly to a supervisor, and got MOST of the bogus charges dropped. Be wary ! You SAVE by doing it online, but next time I will check baggage by talking to a LIVE person by phone."
Pros: "The humor of the crew, the skill of the pilots"
Cons: "Seats are impossible to get comfortable in. The cabin temperature was too warm to he point I felt air sick."
Pros: "Both of my flights left early and arrived early. Makes me wonder why other airlines are always late."
Cons: "The baggage fees are ridiculous. A small carry-on bag should be free, not a third of the cost of your ticket."
Pros: "The no-frills (cheap) pricing."
Cons: "We had about a 3 hour delay with no explanation. The tickets told us to be there for boarding at the normal time though, so we were essentially threatened with missing the flight and had to hang out in the airport for several hours. The seats don't lie back at all, and the airline is very basic. Then again, you get what you pay for and we were expecting that."
Pros: "Boarding was quick. Enough room for carry on items."
Cons: "Seats are tight/uncomfortable. Flight was delayed with no notice until we looked at flight boards after getting through security."
Pros: "Crew was friendly, humorous, and accommodating."
Cons: "Charging for any kind of snack or drink is pretty frugal and ridiculous. At least having some complimentary drinks would be nice. Most airlines have a movable headrest, complimentary music, and recliner chairs. I understand cost savings and maximizing profit, but I feel like frontier has gone too far and seems unconcerned with customer contentment. Also, we arrived at the gate 40 minutes late because our gate was occupied by another plane. An alternate gate could have been chosen earlier than it was in the end."
Pros: "Cheap (except for the ludicrous bag fees. Really???) On time--big plus."
Cons: "Bag fees are ridiculous. The crew is non-present. On my return flight the only employee who spoke to us was a clearly unhappy woman who was going down the aisle with a garbage bag yelling, "Trash! Trash!""
Pros: "Amber ran my card twice, once for the discounted food and again for the full price. Overcharged $15.97! True price $9.97."
Cons: "Hyper over reactive crew on board."
Pros: "i got to my destination and back"
Cons: "everything else. would not honor my military identification on the way back, but you all honored it on the way there. very inconsistent. staff very rude and unprofessional. I hate frontier. they "get you with the cheap fare" but in reality people should just fly delta. b the time they add up everything, bags there and back, no snack or beverages on the plane, no recline seats, no tv, etc... you are basically paying for a regular flight, that is now just expensive as the original comfortable flight you wanted. horrible experience. one of many with this airline. I keep giving chances and they keep disappointing."
Pros: "Aircraft was clean, staff were really friendly and professional, no flight issues"
Cons: "Did not like size of pull down trays, do not like paying for a cup of coffee and sure as hell do not like being asked to leave. A tip for the attendant when using a credit card. Do not like to be gouged for amenities that were once free."
Pros: "The flight was on time"
Cons: "The seats were not comfortable, length of time for check in, although we were early, we couldnt check in early"
Pros: "The time of the day the flight was supposed to occur"
Cons: "Flight was delayed 12 hours before scheduled to take off; didn't have a pilot. Having to pay for seats and luggage; Seats did not recline; Flight took off 45 minutes late; when we arrived in Denver there was no place to park the plane; waited for an hour and 10 minutes to get off the plane; captain kept on giving us inaccurate information; lots of apologies but it was enough to prevent me from flying with them again. They have gone from a great airline to a horrible airline - you get what you pay for"
Pros: "got there safely and our checked luggage went with us ; plus the employees were nice but that's about it. Could've been worse but won't Frontier to make it so in the future."
Cons: "We were late arriving on both flights, online check in didn't work, had to pay extra for ANY seat and for all other things that aren't normally paid for on other airlines and the airline overall is obviously barely making it. I thought that major carriers such as Delta and United were bad but Frontier and so many others that are cut rate airlines make them look not so bad which is why I'll go back to flying with them and Frontier will probably never see my money again."
Pros: "Flight attendants were nice."
Cons: "Flight delayed. Disorganized boarding. Generally uncomfortable an unpleasant."
Pros: "Great price and direct flights"
Cons: "The flight was delayed for 4 hrs and that caused many of the passengers to be irate by the time the flight boarded. The boarding crew should have been a bit more competent and comforting to assure passengers."
Pros: "Our flight attendants were as personable and attentive as you could ask for. Craig was a blast and was awesome with the kids on the flight. Roll tide good man."
Cons: "My flight was cancelled. It was rescheduled to fly out 8 hours later. The lady at the check-in desk was so rude to me and the other customers around me. She talked to me so hateful! That would have been my first time ever flying with Frontier airlines. I will NEVER fly with them because of this experience, and plan to let all of my family and friends know how rude, uncaring and unprofessional this airlines is!!!"
Cons: "Seats were extremely uncomfortable, we were delayed 2.5 hours and had a 4 hour and 45 minute flight and didn't get a drink or a snack."
Pros: "Pilot was great very smooth take off and landing"
Cons: "4+ hour delay. 2 flights scheduled out of CInci To Denver. We were on the early flight and ended up leavin 30 minutes later than the late flight. Baggage claim was a joke. Took 90 minutes as they had our luggage on the 2 different planes. No one knew where our stuff was it which carousel it would be on. Missed our dinner meeting and ride from the airport. Luckily we weren't trying to make a connection like many people were"
Cons: "It took over an hour and a half for our bags to reach the baggage claim. I could have carried my own bag from the plane way faster than that. Made us miss our arrangements in Denver. Poor service."
Cons: "I selected the wrong flight and called to cancel. They charged me $99 and I didn't get to go on vacation."
Pros: "For a traveller, without any luggage or even a small carry- on, with a very nominal fee, it is the best & economical way to travel. For example, in my case, my son & myself had to take all his stuff like sofa, bed, dressers, chairs, tables, & kitchen wares other household items in a U-Haul & drove his car ti Cincinnati, Ohio (as he finished his studies in GMC & had to start his residency in children hospital in Cin......After unloading all the stuff in his apartment, I had fly back to Atlanta with only a small backpack, there was no sense to pay about $250.00 with Delta, it was a logical way of coming by Frontier costing less than $50.00. with comfortable seats within an hour."
Pros: "This was my first time on Frontier. Like any other airline the process from getting on the plane to my destination was just like any other. I had low expectations, as I do with nearly every flight I go on and was pleased by the fact that nothing was truly below my expectations."
Cons: "I'm fine with the lack of entertainment on a flight considering most people bring laptops and tablets and other ways to keep themselves occupied. I never pay for in-flight food or beverage because of the prices but was kind of surprised nothing was complimentary. Not shocking by any means considering the price of the ticket. I was under the assumption there two separate fees for baggage, one if you preferred to check a bag and one if you carried on a bag. Had I of known that my carry-on would be checked I would have brought a larger luggage container to get the most for my money. Again, though, hard to beat the price of the actual ticket."
Pros: "Great price."
Cons: "Seats don't lean back at all.."
Cons: "no amenities"
Pros: "The lines were short. Staff was friendly. The prices were great! This is a very professional air line and I will definitely use them again. A few things to improve on: simple things like complimentary coffee or water would be nice. Also, a magazine for flyers would give us a nice touch of entertainment. These are small things that matter."
Cons: "No complimentary water or coffee."